Stahl Construction Company

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation with *** Air Lines for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are
requesting a cancelation for a full refund of your reservation as the itinerary you received will only allow you to stay for hours in *** **
The ability to change or cancel an airline ticket depends on the airline?s fare rules associated with the tickets purchased, which is this case, unfortunately, state that the tickets are non-refundable and non-changeableWhen you booked your reservation, we disclosed that your flight would depart anytime from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure, with a maximum of connection each wayWe reviewed your itinerary and confirmed that it meets the parameters you agreed to on your Contract Page
For your reference, a copy of your contract page has been sent in a separate e-mail
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

Dear Mr***,Thank you for taking the time to contact us regarding your reservation at the *** *** *** Puerto Vallarta for Trip Number ***51.I am writing to let you know that I received your Revdex.com inquiry in our Executive Offices.We are again reviewing your case and making attempts to resolve this issue for youI will contact you for a resolution or update once our review is complete.We apologize for any inconvenience and thank you for giving us the opportunity to assist you
Sincerely,Joe A***Executive Offices

I have received the consumer’s additional comments alleging the
following:
“Priceline did a bait and switch for my hotel reservationThey said that there was no "hotel fee" on my reservation,
but the actual hotel shows that there is a fee of $per day as well as $
per day parkingThat was not in the offer or acceptance”
Attached hereto, is a copy of the consumer’s contract page clearly
disclosing that the resort fees and parking charges are not included in your
offer price
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price
This
checkout page for trip number 4***was submitted on 2016-02-22:21:
Please Review Your
Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Sunday, March 20,
Check-Out Date:
Friday, March 25,
Region
Honolulu, HI
City Areas:
Ala Wai - Central Waikiki Beach
Downtown Honolulu
Waialae - Kahala
Waikiki Beach
Waikiki Beach Marina - Ala Moana
Waikiki Beach South - Diamond Head
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Room Charges*:
US$
Apply Coupon
Hotel Fee:
US$
Total Cost*:
US$
Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
SHAPE \* MERGEFORMAT
No surprises!
Total cost includes estimated hotel fees (e.g resort fees)Your total cost
will never be higher than displayed above
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on
the confirmed chedate onlyIf you do not cheon the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requestedPlease note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requestedThe hotel that is selected may or may
not be one that you have seen during a hotel search on pricelineAny sorting
or filtering options previously used will not apply to this Name Your Own
Price requestPriceline will immediately charge your credit card the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your PayPal account will not be charged
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkoutThese charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price
Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
Initial Here:
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Complaint: ***
I am rejecting this response because: We had to close that card and it is no longer activePlease respond and I can give you the correct card number or please send a check? Please let me know
Sincerely,
*** ***

Our records indicate that a full refund was processed for a total of USDThe refund was processed in two separate transactions that would amount to the total reservation cost (USD and USD)

I have
received the consumer’s additional commentsAs you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusionOur record indicates
that the consumer’s reservation was accepted seconds after submitting the
requestAdditionally, within seconds, a confirmation email was also sent to
the email address provided.
The
reservation, as stipulated on the contract, is restrictedIt cannot be changed,
cancelled or refundedUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence I am sorry that Priceline is unable to assist the
consumer any further in this situation
Sincerely,
ND’Angelo
Executive
Offices

Complaint: ***
I am rejecting this response because: *** was not able to secure a rental car until Sunday 1/3/- days after we alerted Priceline to the problemWhile the offer to reimburse the difference between the original reservation price and what he ultimately paid is a start, it does not take into account his being stranded with his son in *** *** for days with no assistance from PricelineThe final car reservation was for less time, yet still more money though
we are waiting on finalized credit card charges to know how much moreAlso, some of his expenses (rides to and from *** *** and ***, motel room, etc...) have no receiptsCab drivers in *** *** are cash only, the motel also declined to provide a receipt as it was cash onlyWhat about the hours on the phone trying to find a car to rent? Plans were unable to be kept, activities forfeited, and in general time wasted by both *** while in *** *** and myself at home trying to get any assistance from Priceline. Priceline's only immediate offer of help was for us to pay approximately $extra out of pocket because supposedly, according to Priceline, *** ***s would reimburse the difference though we had no verfication of this from ***Until 1/6/when Priceline emailed that they would reimburse the difference between the reservation price and actual cost, after my husband secured another car, we were supposed to trust that *** was going to reimburse usWe had previously told Priceline that *** had hung up the phone on my husband after clearly stating that they would not honor the reservation or address the issue and that he was unable to contact them upon arriving *** ***I sent approximately emails to Priceline between 12/30/and 1/4/with no interventions being proposed by Priceline themselvesWe contacted Priceline as soon as we knew there was a problem, which was on Monday 12/28/15, prior to the trip after when calling to confirm the reservation, *** said they would not honor itThat is when Priceline should have intervened and made arrangements to assist my husband in securing the rental car
Sincerely,
*** & *** ***

*** *** *** Thank you for taking the time to read this email I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesIn order to research and respond to your situation, please respond to this email with any additional
information you can provide to help us locate the second reservation with the charge of $in our system The priceline.com trip number, the phone number, email address, and the names that the request was made under, and any relevant dates would be extremely helpful We look forward to hear from you Sincerely, *** *** Executive Offices

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionWe are sorry to hear
that the consumer did not use the reservationThe room was available for the
night of the 17th as booked by the consumerThe consumer selected a reservation
with the following cancel policy: "Rooms purchased through Priceline
cannot be cancelled, changed or transferred and refunds are not allowed." Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondenceWe
are sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
ND***
Executive
Offices

Please see the response below that we have sent to our customer. Thanks. Dear *** *** We are contacting you today regarding your reservation at the *** *** West booked under Trip Number *** We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesAs we understand, you have concerns regarding the star rating of the hotel and you would like to be refunded for the reservation. We provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating. We checked your reservation and verified that the hotel has an average guest rating of which is based on actual reviews from customers who have booked on our site and stayed at the hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcand our hotel ratings are actually stricter than other national rating companies. We contacted the hotel and they advised that you checked in early and stayed in the room for around hours before you checked outThe hotel did not allow a refund since the room was used for a few hours. The reservation that you purchased is truly restricted which is non cancelable and non refundableThis information was provided on your contract page prior to bookingFor future reference, we suggest that you choose from a list of itineraries on our website where the name of the hotel and price are displayed prior to purchase so that you can choose a specific hotel. As a gesture of goodwill, we processed a full refund of USD for your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

I understand that you are not satisfied with the resolution we have providedPrior to purchase we indicated on your contract the rules and restrictions associated with your reservation which states any cancellation received within days prior to the arrival date will incur the first night's chargeIf you fail to arrive or cancel the booking, no refund will be givenYour reservation was non-refundable at the time of booking and we have made attempts in contacting your hotel to request for exception; however, due to the restrictions associated with your reservation and the contractual agreement we have with our travel partner, we are unable to offer any other resolution. I know you expect a different answer; however, there are no other resolutions that we can offer. Sincerely,Executive Offices

Our record indicates that this matter has been addressed with the consumer, and a $USD refund was processed
Sincerely,
* ***
Priceine.com

Thank you for sharing your *** experience with us I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with your hotel reservation In order to research and respond to
your situation, please respond to this email with any additional information you can provide to help us locate your request in our system Your digit airline trip number, your confirmation number, your email address, your phone number, the names that the request was made under and any relevant dates would be extremely helpful We look forward to assisting you and resolving your issue Sincerely, *** Executive Offices

Dear Ms***
Thank you for taking the time to read this email
I am writing to let you know that we have received your
Revdex.com concern in our Executive OfficesPlease accept our
apology for the frustrations that you have encountered on our siteOur
booking
system is linked to our travel partners' booking system, just as any other
internet travel service or travel agencyRegrettably, there are occasional
time lags, which impact true reservation availabilityWhat this means is that
listed offers may not actually be available because they have not refreshed their
reservation system database at the time we access itThis time lag is common
throughout the travel industry and is not unique to usWhile it is rare that
this happens, it appears that due to changing inventory, the rate we offered
was no longer available at the time we attempted to book itI am glad that you
have been able to successfully book your reservation under Trip Number
***
Thanks for choosing us for your travel needs, and I hope
you enjoy your trip
Sincerely,
Nico Tumbagahan
Executive Offices

We are contacting you today regarding your reservation at the *** *** * *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the hotel charged you for the
parking and pet fee We checked our records and verified that free parking was not guaranteed for your reservationAlso, we did not state that pet will be for free at the hotelWe stated during the booking process that a credit card is required at chefor any additional hotel specific service fee or incidental charges or fees that may be charged by the hotel at check-outThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or mini bar charges) and are not included in your offer priceThis information was provided on your contract page prior to booking We contacted the hotel and confirmed that you were charged for the parking and pet feeThe hotel advised that these fees are being charged to all guests who park their cars and bring pets at the hotelWe apologize; however, we are unable to process a refund for your reservation We apologize for the inconvenience and thank you for your time Sincerely, Joe A*** Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the *** ** *** ** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Despite of the restrictions, your refund has been processedA refund for $was issued today, July 12, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am disappointed in their reply It was not clear info as far as we are concerned Their policy stands and I can live with that but as mentioned I have just booked three return flights to ***, rooms for days for Sept and will repeat this for months in and will be more than happy to book with the competition They won the battle but lost much much more......Thank you for taking the time to hear my concerns
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the ** *** ** *** *** *** *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We further reviewed your concern and we apologize to hear about your experienceWe made sure that your issues are documented for future references and for feedbackSince your hotel is unwilling to process a refund, we made a decision to process a refund in the amount of $which is equal to 20% of your total reservation costYour refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for the inconvenience and we thank you for your time Sincerely, *** *** Executive Offices

I have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe reviewed the consumer’s reservation details and confirmed that she resubmitted her offer on the mobile webWhen submitting an offer, we provide customers a price bar to adjust the desired amount per nightWe also provided the consumer with a contract page to verify the information provided, including the offer price, is correctWe are sorry if the consumer did not intend on submitting a request at the price listed per night; however, the reservation is non-changeable, non-refundable and non-transferableWe are sorry that we are unable to assist the consumer any further in this situationAttached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the $per night per room offer price
Sincerely,
ND***
priceline.com
CONTRACT PAGE
3-star hotel in the *** area
Check In: Sat, Nov 07,
Check Out: T ue, Nov 10,
Rooms: room for nights
Your Bid: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
*** Billing Info
*** *** *** *** ***
***
***
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
T axes and Fees Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
United States
Send me email deals
continue
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not
cheon the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requestedPlease note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a hotel
search on pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy
policy
Initial Here to Accept **

We are contacting you today regarding your reservation at the *** *** The Cromwell booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the hotel that you received is not
a star property We have reviewed this concern and verified that the hotel is rated as a star property on other websitesWe have forwarded your issue to our Hotel Team so that the star rating on our website can be reviewedRest assured that your feedback has been noted and your issue will be forwarded for documentation and reference We contacted the hotel and confirmed that you stayed at the property for the entire reservationA 20% refund of USD was previously processed for your reservationBank processing time varies so please check with them if you still don't see the refund posted to your accountI apologize; however, we are unable to process additional refund for your reservation As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our websiteThe coupon will provide a 15% discount excluding taxes and feesBelow are the details of the coupon: Coupon Code: *** Expiration Date: June 13, We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices