Stahl Construction Company

Dear Ms***,
Thank you for contacting us regarding your reservation at
the *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy
with the
hotel you received and are requesting a full refund
We reviewed the hotel you received and confirmed it is
rated properly at a 1/star hotel and has a guest satisfaction rating of
We also understand you are unhappy that the hotel you received was not
listed as one of the examples providedWe advised on the website that the
hotel brands shown are for example only and may not be partnered with
priceline.comWe are sorry to if you did not use your reservation; however,
your request is non-changeable, non-refundable and non-transferable
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

HiPlease see our response to the customer below Dear Mr***, Thank you for contacting us regarding your reservation at the *** *** ** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concerns in our
Executive OfficesWe understand you are unhappy with the policies regarding the Best Price Guarantee The available rate on the website you sent in an attachment showed $per night plus taxes and feesThe total amount including taxes, is $176.46; however, your claim for the Priceline Best Price Guarantee was not accepted because the final rate did not include the 10% service charge and 6% tourism feeWe are sorry for any inconvenience; however, your reservation is non-changeable, non-refundable and non-transferable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C*** Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding your vacation package reservation at the *** Collection Hotel *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive
Offices
I understand that you are requesting a refund of this vacation package reservation
Our records show that the rate you purchased is non-refundableAs a one-time exception, we will only charge one night on the hotel portion of this packageYour refund has been processedA refund for $was issued today, November 28, We will issue a refund to your bank within one business dayYour bank will then post it to your account
The bank processing time varies so please check with them if you do not see it in your account within a few days
In addition, we can assist you in exchanging the ticket for a different *** Airlines flight within year from the date of issue for a feeThe ticket can be exchanged and travel must be completed on or before August 11, Should you wish to exchange your ticket, you may contact either our Customer Service department at ###-###-#### or *** Airlines directly at ###-###-####
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Jenn H***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***,
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our
Executive OfficesAs we understand, upon
cheat the hotel you selected ,
you were informed that the hotel was overbooked
Upon contacting the hotel concerning this matter, the hotel
representative Gobi advised that they
offered you a non-smoking room since the smoking room you selected had a broken
toiletHowever, since you chose to decline the alternate room offered by the
hotel, they are unable to provide a refund
We do suggest that you contact the hotel manager directly
for any further assistanceThe hotel's phone number is *** ***
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Complaint: ***
I am rejecting this response because: I do not know what Priceline is referring to regarding "the customer's contract page". I never received a contract page with my email confirmation or viewed anything on their website regarding a contract with the information they are stating in their last response.It's obvious at this point that Priceline is not interested in providing any type of customer service whatsoever. Therefore, I would like Priceline to remove my email address from their marketing database effectively immediately so that I no longer receive their promotional emails as I have no intention of ever doing business with them in the future. Thank you Priceline for making me realize what a mistake I made by choosing you instead of Expedia.com. It will never happen again
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our records indicate that the customer refused the option to cancel. The customer is providing a
fax indicating the lower rate found.Upon receipt of this information, we will again review this matter

Dear Mr***,
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices regarding your airline
reservation for Trip Number *** We understand that you have concerns about the
price that you paid for your airline
ticket At the time your sister booked the flight, the
seat for $per ticket was available However, at the time you purchased the ticket,
the $p/ticket price was no longer available due to changes in inventoryPlease note
that airfares fluctuate based on availability at the time of purchase
We reviewed the page that was presented to you prior to
booking the reservation and verified that the airfare presented was $
When you selected to buy the ticket, you agreed to be
charged the rate of $plus taxAirfares fluctuate based on availability at
the time of purchase
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy ***
Executive Offices

We are contacting you today regarding your vacation package reservation booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to cancel your airline reservation
We checked our records and verified that the hotel portion of your vacation package was previously canceledWe reviewed the fare rules associated with your tickets and verified that the airline portion of your vacation package is truly non-cancelable and non-refundableWe apologize; however, we are unable to cancel and refund your airline tickets We apologize for the inconvenience and thank you for your time Sincerely, *** *** Executive Offices

*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ** *** *** *** *** *** *** *** Hello, This is to inform you that the subject complaint that I filed against Priceline in the process of being
resolvedPriceline contacted me by email agreeing to refund my moneyEven though I am yet to receive the money but I think this is a very positive development and was brought on by your interventionI will inform you as soon as I receive the refundThank you *** ***

Complaint: ***
I am rejecting this response because:Priceline’s (non) response is completely unacceptableSubsequent to the complaint filed with the Revdex.com, I phoned the hotel personally, and explained that I would not be staying there due to the distance from my destinationThey were extremely gracious, cancelled my reservation, and agreed to drop any charges to myself or Priceline. I then phoned Priceline and informed them that the Hotel accepted my cancellation, and requested that a refund be issued. They stated they couldn’t give a refund because they had to “pay the hotel” regardless of my cancellation {a statement}When I asked them to furnish proof of payment to the hotel, they quickly backtracked.I further questioned the CSR why Priceline feels justified in charging my credit card for a room reservation that the Hotel itself, cancelled without obstruction. What is Priceline charging me for exactly? The Priceline CSR wouldn’t answer that directly and reverted to their “Policy” as rationalization for keeping my moneyAfter all, I “agreed” to these terms, vague and deceptive as they were intended to beThe claims implied in Priceline’s marketing efforts were inconsequential, since their “Policy” absolves them of any responsibilityTo set the record straight, what I “agreed” to was for Priceline to make a diligent effort to book a “3-star” hotel room, as close to WVU as possible among the or so establishments in ***, featured prominently on their web sitePriceline stated that the hotel they selected for me miles out of town was close enough, even though it is at the very edge of a map of “***” that Priceline drew arbitrarily themselvesWhile miles might be “close enough” in a major metropolitan region like Pittsburgh, Washington DC or Columbus, it’s NOT within city limits of a town of only 29,residents.Additionally, I “agreed” to accept Priceline’s recommendation for a “3-star” hotel available, for which they tout as their “best value”. As a consumer, I expect due diligence and basic truthfulness when a business chooses to makes such qualitative claims. However, when I did the math on the hotel in question, the Guest Rating score was 4.84/since January 1, 2016!!! I challenge Priceline to explain to the Revdex.com how a hotel with less than 50% customer approval in recent ratings merits stars??? It appears that Priceline’s star rating system is just as arbitrary as its methods of stretching maps in defining “metropolitan regions”In the absence of any real attempt to remedy the misrepresentations in this particular instance, one could conclude that Priceline’s marketing efforts in terms of location and Guest Ratings are negligent at best, if not willfully fraudulentThis is especially true since the details of the selected hotels when using the “Name your Price” feature are not fully disclosed until after the bidding process is overNo reasonable consumer would “agree” to such terms unless there was an element of deception on the businesses partIn summary, I feel I was clearly mislead by Priceline’s initial marketing claims in booking this hotel roomPriceline’s own statements in this, and other documented correspondence, show a lack of good faith towards addressing customers concernsI have demonstrated that Priceline has every intention of charging me for a product/service that was never in fact, deliveredMost disturbing though is Priceline’s disregard for the level of ethics and integrity most consumers minimally expect in everyday commerce
Sincerely,
*** ***

Revdex.com:
I was contacted by a Priceline.com associate who resolved the claim with me via phone conversation The reservation was cancelled and I will be reimbursed the cost of the sale minus $cancellation fee I am pleased with this result and feel the complaint should be closed at this point Thank you for working on my behalf in this process I appreciate all you've done
Sincerely,
*** ***

I am in receipt of the
complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respondPriceline is sorry that the consumer is not satisfied
with the flight times/itinerary received
At priceline.com
you have options
You can select a
specific
itinerary and flight timeJust select the flights that meet your
needs after entering your desired airports and travel dates. Or, you can obtain greater savings by allowing
us to assign an itinerary for youEnter your desired airports and travel
dates, agree on a few parameters, including departure/arrival parameters, and
your exact flights and times will be shown to you once your purchase is
complete
In this case, the consumer selected a restricted vacation package
for greater savings, and agreed to travel during off-peak hours for
this tripThe trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the non-refundable, non-changeable terms and conditions of the
consumer’s selected purchase, including the following disclosure
Flight Times:
You may be required to travel during off-peak hours for this trip
Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
We are sorry that the
consumer’s selected purchase is non-refundable and we appreciate the
opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number
*** was originally initialled on Wed Jun 21:02:EDT
Your Trip Summary
Airfare Details
Depart:
Thu, June 25,
Return:
Mon, June 29,
Departing
Airport:
*** *** *** *** ***
*** **
Arrival
Airport:
*** *** *** *** ***
*** *** **
Flight Times:
You may be required to travel during off-peak hours for this trip
Your trip may start anytime
, from 5am on your travel dates to as
late as 2am the next day, and may arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket
Delivery:
Electronic Tickets
Passengers:
*** * ***
*** * ***
*** * *** *** ***
Aircraft:
Jet aircraft
Rental Car Details
Standard
*** *** *** *** or similar
Location: *** *** *** *** ***
Pick-Up: Fri, June
Drop-Off: Mon, June
Total Rental Days: days
Driver: *** ** ***
Driver's Age at Pickup:
Summary of Charges
Package Subtotal:
$1,
Govt Taxes,
Airline Fees and Agent Fees:
$
Trip Protection:
$
Number of Tickets:
Airline Ticket Delivery:
$(Electronic Ticket)
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important Information
•
These airline tickets are non-refundable,
non-transferable and non-changeable
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used
•
Your tickets will be round-trip, coach class tickets
issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to youUpgrades and standbys
are not availableIf you do not take your outbound flight, the airlines
will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value
after ticketed departure time
•
These
special discounted tickets issued are not eligible for frequent flyer
milesPriceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
Remember
to bring a valid government-issued photo ID with you to check-in
•
Only
*** ** *** will be able to pithe rental car at the counter
*** ** *** will be required to present a valid driver's license
and a valid credit card or debit/check card or debit/check card in their
name with a minimum of $available credit as a security deposit on
the vehicleIf you plan to use a debit card, you may be required to
provide round-trip flight information at the rental counter
•
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental carYou should determine if you have
insurance coverage prior to pick-upAdditional insurance can be purchased
at the rental counter
Initial Here:
**
I have read, accept and agree to abide by
Priceline.com's terms and conditions, privacy
policy, and the trip protection Description
of Coverage

Dear Ms***,
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand
that you have issues with this airline
reservation
Our records show that the military order you sent us is
not on an official letterhead
We have contacted *** *** on your behalf for
exception to refund the cancellation fee due to military dutyHowever, they
have requested for us to send the copy of the military order on an official
letterhead
Please note that the refund of the cancellation fee is
still subject to airline's approvalOnce the document is received, we will
forward to the airline for review
Please send the military order must be on an official
letterhead with the following details as an attachment using PDF or JPG format
and be sure that it is no larger than
2MB:
The nature of the ca
Effective dates
Name and phone number of the commanding officer
Any attachments that do not meet this criteria are
considered potential for spam/malware/viruses and are stripped from the email
of our corporate email account.
We look forward to assisting you and resolving your
issue
Sincerely,
*** ***
Executive Offices

Dear *** ***Thank you for taking the time to contact us regarding your
reservation at the *** *** *** Hotel & Suites Hays for Trip Number
***.We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesDue to the
nature of
your concern, we would like to speak with you directly by phoneWe
attempted to contact you today in an effort to address your concern; however, we
were unable to speak with you at the number you provided at the time you booked
your reservation.We understand that your reservation was cancelled and
that you had to pay your hotel directlyPlease send us a copy of your hotel
receipt showing the chargesYou may fax it to ###-###-#### or attach it by
replying to this emailPlease note that the file should be in .JPG or .PDF
format, not more than MB in sizeFor further questions, please
contact us directly at: 1-866-XXX-XXXXThe Executive Office hours are 9:a.m
to 6:p.mEastern Time, Monday through SaturdayYou will need to enter your
Trip number, which is *** when you contact usPlease note that
the number provided above is a United States phone number, and you may incur
toll charges when calling from outside the United States or Canada.Thank
you for choosing to contact usI look forward to resolving your
issue.Sincerely,Frich A***Executive Offices

Roman">Our records indicate that a refund in the amount of $was issued to the credit card that was used to make the purchase

Dear *** ***
Thank you for contacting us regarding your reservation at
the ** *** *** booked under Trip Number ***
We apologize that you are unhappy with your upcoming
hotel accommodationsWe do evaluate each participating hotel on many
different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that this hotel falls short of your expectations.
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
*** = stars
*** = stars
*** = stars
*** = stars
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet priceline's strict quality standards.
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you requested to cancel this reservation because you felt that the star rating assigned to your hotel was not accurate When evaluating hotels, we take
into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotelWe are sorry to hear that you feel that this hotel does not meet your expectations We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** = Star *** = Star *** = Star Your reservation is restricted, which means it cannot be changed, cancelled or refundedHowever, since we value your business, we decided to offer a one-time exception of cancelling for a full refund If you would like to proceed with the cancellation, please reply to this email with your approval or call us at ###-###-####Offer is available until March 26, onlyNo refunds or cancellation will be offered after this date The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is ***, when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada I look forward to hearing from you Sincerely, Executive Office

Your Rental Car Reservation Is CanceledYour rental car reservation for trip number *** has been successfully canceled
<A HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ /> TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement"></A&gt...⇄ InformationDate and Time Cancel Requested:06/11/13:13:Eastern Time*** *** or similar(make/model not guaranteed)AUTOACUnlimited MileageEconomy CarPi/Drop Off:*** *** *** *** ***
*** *** *** *** ** *** On AirportPiDate & Time:Tuesday, June - 7:PMDrop-Off Date & Time:Wednesday, June - 7:PMDriver:*** ***Driver's Age: and overConfirmation #: ***Priceline Trip #: ***Purchased Date:June 2015Hours Of Operation for PiLocationOpening timeClosing time[x] close windowHours Of Operation for Drop-Off LocationOpening timeClosing time[x] close window
Summary of ChargesBilling Name:*** ***Payment Method:*** (ending in ***)Your Offer Price:$(per day)Total Rental Days:1SubTotal:$25.00Taxes and Fees: $Total Amount: $You saved 62%!* Prices are in US dollars* This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown