Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the *** *** * *** ** *** *** Il for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you were
charged $more for this reservationI have reviewed your record and it shows that you complained about booking a King Room for $I checked your reservation and our record shows that instead of a King Room, you actually booked a Queen - Non Smoking roomAlso, prior booking, we have provided the summary of charges on your checkout page showing the $nightly rate for a total of $ By booking the reservation, we understood it as your agreement to pay the above-mentioned charges We are unable to offer any refund We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** Boston - Southborough/worcester for Trip
Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
OfficesWe understand that you
are asking to cancel the reservation for a full refund because you received a
hotel brand that was listed as a one-star hotel example
The hotel chain examples listed on our site are provided
to illustrate what you might expect when choosing a certain Star Level from
Priceline.comWe do indicate that the brands shown are only examples and may
not be part of the priceline programAlso, every hotel is different and not
all hotels within a certain chain will have the same star level ratingWe are
very careful to rate each hotel on its own merits and quality and not just on
the chain it belongs to
We see that you booked the reservation through our Name
Your PriceAs stated on your contract, the reservation is restricted, and is
supposed to be non-cancelable, non-refundable, and non-transferableWe have
contacted our hotel partner and they are currently allowing an exception to the non-cancelable and non-refundable policy
They will let us cancel your reservation for a full refund, provided that we
cancel the booking as soon as possibleIf you want to proceed with this
option, please respond to this email with your consent to cancel
We apologize for any inconvenience and hope to hear from
you soon
Sincerely,
Berna A***
Executive Offices

Dear *** ***,
Thank you for taking the time to contact us regarding
your reservation with United Airlines for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
are requesting a refund of the return portion of your tickets since you were
unable to use itYou believed that your return flight was to depart on Sunday
at 3:p.mYou are also requesting a refund of the rental car you booked as
an alternate means to return to Los Angeles
We are sorry; however, we are unable to offer the refund
you are requestingAs stated on your contract, the reservation is
non-refundable, non-transferable and non-changeableAfter careful review of
your records, we verified that from the time your reservation was confirmed,
until the actual travel, we sent you a confirmation with the same itineraryOn
April 2, 2016, we sent you a confirmation of the reservationThe return flight
with United Airlines was scheduled to leave San Francisco on Sunday, April 10,
at 8:a.mThe same information was sent to you on April 5, 2016, when
our system sent a reminder of your travelAlso, we verified that the airline
made no changes to your itinerary
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna A***

Complaint: ***
I am rejecting this response because:I am very aware of the cancellation policyI DID NOT CANCELThe business appeared to be closed by all accounts - With a sign that read the building was for leaseI left because I thought the establishment was closedI was inconvenienced by having to find another hotel to stay at AND now being charged for a room I did not stay in. It is absolutely unacceptable to mislead customers into paying for a room and then arriving to a dark parking lot with a vacant buildingI have a picture of the front of the building behind the hotel sign that shows a dark and empty establishmentThe area was not lit and there were no signs indicating any other office area where I was to check inI want a full refund and will not be satisfied until I receive itThis is absolutely ridiculousAttached is a copy of the photo I took of the hotel entrance/building from across the street at the Shell gas station - where I had to call my husband so he could look at places to book me another hotel(THROUGH PRICELINE I MIGHT ADD, BECAUSE I THOUGHT THEY WERE A TRUSTWORTHY COMPANY - this is proving me wrong)Also is attached it the email I recieved with my confirmation of hotel ***This *** confirmation I received DOES NOT include either the hotel phone number OR the priceline customer service number, nor the *** number for the tripUnable to contact anyone, what was I supposed to do? I left and went to another hotel
Sincerely,
*** ***

I have received the consumer’s additional commentsAs the property was unable to accommodate the room type requested, the consumer opted to cancel the reservation for a full refund of USD, which was issued on Thursday, Nov 19, Additionally, a refund of USD is also being issued as compensation for the inconvenienceI am sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

HiBelow is our response to our customer. *** *** *** We are contacting you today regarding your reservation with Enterprise Rent-A-Car booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our
Executive OfficesAs we understand, you would like to be refunded for the Collision Damage Insurance that you purchased for the reservationWe apologize for any inconvenience this may have caused. We checked our records and verified that you only contacted us last February 3, 2017, regarding your issueThe USD Collision Damage Insurance was canceled on that day and was processed back to your VISA card ending in last February 4, Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

We are contacting you today regarding your *** *** * **r reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are not happy with our responseWe have presented the additional hold amount in the Contract PageThe information can be found on the lower portion of the Important Information section, as hyperlinked named, *** *** * **r rental policy and rules information It is also mentioned under *** *** * **r rental policy and rules information that *** do not accept 3rd party purchased insurance so the only option is to avail at the counter and Priceline have no control over how much their insurance cost We regret to inform you that there’s nothing further that we can doWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Regards, *** *** Executive Services

Complaint: ***
I am rejecting this response because:The summary of charges was not available to me on the page nor did I initial (signature) on the page submitted by the business Furthermore I did not re-enter my payment information and agree to the charges statedAt this point the business is simply lying and I consider this fraudulentThe rental car company has agreed to cancel my rental for a full refund if Priceline submits a requestThey have not done so thus far.
Sincerely,
*** ***

From: *** *** ***] Sent: Friday, May 12, 9:PM To: Revdex.com Subject: Re: Your complaint has been received I have a correction to make on my complaint The exact amount of the Priceline.com bill that we paid in
full was $Thank you, *** ***

Dear Mr***,
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** * *** * *** ***
for Trip Number ***We are writing to let you know that we have
received your Revdex.com concern in our
Executive OfficesWe
understand that you are requesting to cancel this reservationOur records show
that for the room type and rate that you've selected, you are not allowed to
change or cancel your reservationIf you cancel your room, you will still be
charged for the full reservation amount
This information was presented to you prior to purchase
when you were asked to review your reservation, including guaranteed amenities
(such as pool, etc.) and the terms associated with cancellations or changes When you purchased your reservation, you
agreed to those terms Therefore, we are
unable to change, cancel or process a refund for this reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Dear MsNeighbors, We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable to book any of the available *** *** *** on our website and you would like to take advantage of the prices previously
published Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotionFor these reasons, the prices quoted for the dates you entered could differ from the base rate displayed on our websiteAlso, it's possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availabilityWe apologize; however, we are unable to provide the prices previously published on our website We apologize for the inconvenience and thank you for your time Sincerely, *** *** Executive Offices

Roman">Our records indicate that a refund in the amount of $245.80, is being processed for this reservation

Dear *** ***We are writing you today regarding your reservation at the *** *** ***l for Trip Number ***I am writing to let you know that we have received your concern in our Executive Offices.I understand that you are requesting for refund for the hotel fee that was charged
I apologize for the inconvenienceKindly send us the hotel receipt showing the charge so we can review the possibility of refunding the said feeYou may attach it to this email or fax it at ***7.Once we receive the document, we will review your case furtherWe will then contact you back with a resolution within to business days.I look forward to hearing from you.Sincerely,Christine ***Executive Offices

Complaint: ***
I am rejecting this response because:
That's not the page that came up when I initialed that's the same thing I've been saying nothing came up that said non smoking until after my money was taken
Sincerely,
*** ***

Dear Ms***,Thank you for taking the time to contact us regarding
your hotel reservations for Trip Numbers ***, *** and
***.We are writing to let you know that we have received your
email in our Executive OfficesDue to the nature of your concern, we would like
to speak with you directly by phone.We attempted to contact you today in
an effort to address your concern; however, we were unable to speak with you at
the number you provided at the time you booked your reservation.Please
contact us directly at: ***The Executive Office hours are 9:a.m
to 6:p.mEastern Time, Monday through SaturdayYou will need to enter your
Trip number, which is *** when you contact usPlease note that
the number provided above is a United States phone number, and you may incur
toll charges when calling from outside the United States or Canada.We
hope to hear from you soon.Sincerely,*** ***Executive
Offices

Dear D***
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you
would like to change your
reservationWe reviewed your issue and verified that you have been provided a
one-time exception to cancel your previous reservation for Trip Number
***You were advised to go back to our website and select specific
flights you would like to haveWe see that you booked another Name Your Own
Price reservation which is an undisclosed type of booking
We apologize; however, the ticket you booked is
restrictedIt cannot be changed, cancelled or refund
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Complaint: 1***
I am rejecting this response because Priceline was aware that *** ***e requires minutes chebefore boarding and the time until my connecting flight was hour and minutesIt is impossible for me to claim my luggage and cheagain in such timeThey sent me the policies of *** *** after I contacted youThey should have sent me the information before buying the ticket and let me take the decisionI have been traveling to my destination for yearsI never had such a horrible experience with such misleading informationI discussed the issue with themSince I requested them to change my flight and they refused to do it, I ended up missing my connecting flight, forcing myself to need to hassle with both *** *** and Lufthansa to receive a new ticketMy connecting flight turned into two new connecting flights and extended my journey by 9hours
Sincerely,
*** ***

RevDex.com, Inc
Our
record indicates that this matter is being addressed with the consumer, with
attempts to resolve the dispute
Sincerely,
* ***
Priceine.com

Dear Ms***,
Thank you for taking the time to contact us regarding your hotel reservation at the *** *** Airport for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
I understand that you
are requesting a refund of this reservation
Our records show that you selected the *** *** - Airport (***) and Downtown *** areas during the booking processThe hotel you received is within the designated area, *** *** - Airport (***), that was displayed during the request processPlease note that the *** *** - Airport (***) area includes the *** *** and Airport (***) areas
Therefore, we are unable to process a refund for this reservation
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Jenn H***
Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesDue to an issue with the rental car, I understand you had to return it a few hours after pick up and you are requesting for a refund. Our records indicate that *** *** * *** has
received full payment for your reservationWe have researched your concern with *** *** * *** but we have not been able to obtain a refund on your behalfIf their representative offered to refund your payment, please contact them directly at ###-###-####In addition, please note that we received notification that your reservation has been placed on a disputeBecause we do not have access to the status of your dispute, please contact your financial institution directly if you have any questions regarding the dispute. We are sorry we were unable to provide the answers you were looking for. Sincerely, Executive Offices