Stahl Construction Company

Complaint: ***
I am rejecting this response because: The price that I received was not a significant savings The price that both *** and *** are offering were the same and are now even cheaper than what I paid Claiming that I cannot change a reservation do to a lowered price, would indicate that I actually paid a reduced price, which I did not If the service providers are willing and able to give me a lower price AND be flexible, there is no reason that Priceline can't match that level of service Not providing flexibility simply because you WON'T is a bad practice.To make matters worse, when I called to straighten this matter out, your service representatives gave me misinformation and could not answer my questions Then when I asked where I could voice my compliant, I was told that couldn't Had I known how terrible the service had been, I never would have booked through Priceline I even searched the website for a feedback section and there was none If if I do not receive a way to provide feedback after all is said and done, I'll make sure to find sites to post my experience to make other potential customers aware of Priceline's poor practices.No I am not satisfied with that response It means that the customer service remains poor, other customers will be exposed to that poor service, and nothing changes It's disheartening to know that companies like Priceline still operate in this manner
Sincerely,
*** ***

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, he/she
selected and authorized the purchase of two airline tickets and not one airline
ticket as booked
When selecting a
reservation, the consumer selects and
enters the number of passengers and passenger name(s)
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the purchase of one airline ticket for one passenger at the
total price of $
Airline Ticket Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket Delivery:
$(Electronic Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Consumers
who wish to purchase additional airline tickets for the same itinerary booked, have the
option to contact the airline and book additonal airline tickets for the same itinerary at the published airfare offered at the time of booking.
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Wed Aug
18:19:EDT
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, August 20,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** ***
Aircraft:
Jet aircraft
We Recommend Trip Protection
Life is uncertain...plan
for the unexpected
Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip
$50,Emergency Evacuation
coverage pays for the cost of medical transportation to the nearest medical
facility and/or to your home in the event a serious medical situation requires
an evacuation
$1,Medical Expense
Coverage
$10,Travel
Accident Protection
24/Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services
Yes! I'd like to purchase Trip Protection for
$per person.View terms & conditions
No, thanksI prefer to decline Trip
Protection
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be one-way,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

Complaint: ***
I am rejecting this response because:Priceline has advertised this hotel as both as well as a start hotel
Sincerely,
*** ***

I am writing you today regarding your hotel reservation at the *** *** Hotel Ltd under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for a refundWhile I understand your
claim that the hotel advised you that they would have approved the refund had they received cancellation notification in writing, our records that they never confirmed to us that they would approve such refundsIt is not uncommon that the hotel would refer a customer to priceline since the reservation was booked through usHowever, the cancellation policy clearly stated that your reservation is non-changeable and non-cancellableSince the hotel was unable to confirm the refund to us, I regret to advise that we are truly unable to fulfill your request for a refund We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

HelloPlease see our response below that was sent to our customerThanks. *** *** *** We are contacting you today regarding your United Airlines ticket booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern
in our Executive OfficesAs we understand, *** was unable to locate your reservation and no one contacted you back regarding your insurance claimWe apologize for any inconvenience this may have caused. We contacted ***; however, they are unable to find your booking in their systemWe are currently investigating this issue and forwarded all the information that will help them locate your reservation*** has advised that they will honor your trip protection and they will contact you back for any updates regarding your claim. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

I have received the
consumer’s additional comments. As you requested, we have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusionWe have reviewed our records and verified that the
consumer accepted the return flight departing at 1:55pm on August 20, We
apologize; however, we are truly unable to refund the $cancellation fee Our
quality control and training recordings are for internal use Privacy concerns dictate that we do not
distribute or publish recorded telephone callsWe are sorry that we are unable to assist the consumer any further in
this situation
Sincerely,
ND***
Executive Offices

Complaint* ***
I am rejecting this response because:I'm rejecting this response because it is not satisfactoryI can see Priceline is clearly not going to take responsibility and are only sending "canned" responses, so it is ok to close this case, but I do want to make it clear that I do not believe the issue has been resolved.Thank you to the Revdex.com for your helpThis is the first time I've ever submitted a complaintYour system is easy to use and I am very pleased with the quick turn-around of processing my complaint
Sincerely,
*** ***

Dear ***,We understand you are disputing your travel request charges
with your credit card companyOnce a credit card dispute is initiated with the bank, we are required to direct the purchaser to contact the credit card issuing company with
any questionsYour bank has the ability
to discuss the issue with you as we
provide the bank with the details of the charges and will dispute any refund if
it is determined that the charges were valid.We will not be able to
provide the resolution at this timeAs advsied earlier, our chargeback
department will research your issue and you will be contacted with the
resolution within within business days.If you would like to discuss
this further with our supervisor, please feel free to contact our Customer Care
Department at ***However, our supervisors follow the same policies
associated with your reservation booked for your stay in ***, and they will
not be able to make an exception, and provide the resolution that you are
requestingWhen you call, you’ll need your Trip Number, which is:
***.I appreciate your patience while we continue to work to
resolve your issue.Sincerely,*** **Customer
Service Specialist

Good Evening, I was contacted by *** with Priceline at ***, that a refund of $*** will be refunded back to my credit card, so please closed this complaint as resolved. See info below Thank You for the help and the timely response *** ***

Complaint: ***
I am rejecting this response because:Thank you for the response but you are only confirming what I said in my complaint. Your policy was not on display when booking the reservation. What your policy is designed to do is defraud your potential customers. If I mistakenly book a room online for the wrong night or location and IMMEDIATELY call up customer service to request that the reservation be cancelled or changed, does it seem fair to be that inflexible to your potential customer. Every other travel service I have ever worked with allows you to cancel or modify a reservation. I travel for business and pleasure frequently and it seems exceedingly shortsighted for Priceline to antagonize their clients for the sake of $97. If you are to this inflexible then I will not only not patronize your services, but I will become a lifelong advocate to others (including my employees) to avoid your services. I will also be filing complaints with the credit card associations and the FTC to suggest that your acceptance of online credit cards should be evaluated due to your deceptive business practices
Sincerely,
*** ***

According
to the consumer, the $credit card bonus was not applied to the reservation
as expected
In accordance with the terms and conditions of
the credit card offer, the $bonus is provided in a form of a credit in the
consumer’s billing statementThe consumer will receive a
$credit in the
*** statement summaryThe consumer may contact *** Customer
Service Team directly at *** (*** outside the U.S.) for any
further assistance
I hope you find this information helpful and we
appreciate the opportunity to clarify this matter
Sincerely,
* ***
priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** ** ***? ***
for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our
Executive Offices
We understand that you have issues with this hotel
reservation
We apologize for the inconvenienceA refund request for
$was submitted to our management team for reviewThis process can take
up to
daysOnce the refund is approved, we will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you
do not see it in your account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

Dear MrPatel,
I am writing you today regarding your vacation package
reservation under Trip Number ***
I am writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesI understand your
request for a full
refund of your airline tickets and that you do not want to
pay any fees to rebook
Our team has made a thorough research about your issue
and determined that you were advised accordingly prior to flight departure that
the tickets were non-refundableIn addition, you were also advised that the
only option was placing the tickets on-hold and pay a $per ticket
rebooking fee, $per ticket priceline service fee, and any possible fare
difference
Even when you did not opt to place the tickets on hold
prior to flight departure and at which point the airlines has tagged you as
no-show forfeiting your tickets, our *** Travel Services team reached out to
the airlines to request for an exception to re-open the tickets to allow
rebookingFortunately, *** ***a agreed to let you use the value of the
tickets for future use; however, they reiterated that the same rebooking fees
shall apply, which are a $per ticket rebooking fee, $per ticket
priceline service fee, and any possible fare differenceAs an exception, we
will waive our $per ticket priceline service fee, so you will only be
responsible to pay the $per ticket rebooking fee and any possible fare
difference
A refund for the rental car portion of your reservation
was issued today, August 26, We have waived the $cancellation fee
and processed a full refund of your rental car reservation for $This
refund will be processed through our system within one business dayIf you
need to check the status of your refund after a few business days, please
contact your bank directly
Because *** *** has reiterated that the airline
exchange fees cannot be waived and since we have gone above and beyond our own
policies to try accommodating your requests, we regret to inform you that we
are unable to fulfill your request to refund nor waive your airline fees
Please note that airline travel credits expire and are
subject to guidelines imposed by your ticketed airlineYour tickets must be
exchanged and travel must be completed by April 3,
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Nico ***
Executive Offices

Our record indicates that this matter has been addressed with the consumer and a refund request in the amount of $was submitted to our management team for review, and if approved, the refund will be processed to the card used to submit the requestA processing fee of $has been refunded separately
Sincerely,
N D'***
Priceine.com

Complaint: ***
I am rejecting this response because:
I understand there is a price discrepancy, the question is which should apply - the one available to the general public, or the one Priceline agents might have access toThe wording on the Priceline.com website (***) is quite clear, the price that should apply is the one that is available to the general publicReservation systems are complex, and there can be a number of reasons why they could show different pricesFor example, are Priceline agents on an internal network? Are they behind a proxy, making it appear as if all traffic is coming from the same location? Have other agents tried to use the same website, affecting demand?If a member of the general public, such as myself, offers proof of a lower price for the same rental car company, car type, rental location, piand drop-off dates and times, that proof should not be ignoredI believe the documents I previously attached to this complaint do constitute such proof and are sufficient to demonstrate that Priceline's Best Price Guarantee should apply
Sincerely,
*** ***

I have received
the consumer’s additional commentsAs you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there
is nothing we can add to what has already been stated in our previous correspondence The following was sent to the consumer addressing this matter I am sorry that we
are unable to assist the consumer any further in this situation.*** *** ***
We are writing you today regarding your reservation at
the *** *** *** *** * *** *** ** *** *** *** ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
I understand that you would like to be refunded for this
unused reservationI have called the hotel to discuss your request; however,
Sarolyn Front Desk Clerk advised me that you decided to use the room
According to her, they were able to provide you a pet
friendly roomShe also advised that although they initially charged you their
pet fee per room, they decided to refund the said amount
I truly wish I can; however, since the reservation was
used, we cannot offer any refund or compensation
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Christine Maquilla
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** *** * *** for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you would like to cancel this
reservation for a refund
The rate you purchased is non-cancelable, non-changeable
and non-refundableHowever, as a one-time exception, a refund request of
$was submitted to our management team for review
and if approved, the refund will be processed to the card you used to submit
your requestThis process can take up to daysOnce the refund is approved,
we will issue a refund to your bank within one business day
Your bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** ***e for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are
requesting for a full refund of the reservation because this property has no indoor poolWe thank you for the feedback you provided and our sincerest apologies for the inconvenience you experiencedAfter careful review of your concern, we have cancelled your reservation and processed a full refundWe have reported this issue to our Mobile Team for research and consideration Your refund has been processedA full refund for USDThe refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We again apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

We are contacting you today regarding your reservation at the *** ***a booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you received a receipt from the hotel
showing a lower price and you would like to be refunded for the difference The hotel's front desk should not have shown you our rate because it's a specially negotiated rate with the hotel that is normally not available to the general publicWe receive these rates because of the volume of rooms we sell on our site, and we still try to price them very competitivelyThe difference is our profit margin and this is with any travel companies that books high volume of rooms on their websitesThis includes our travel partners, and our competitorsI apologize; however, we are not able to refund the difference in rates We apologize for the inconvenience and thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: The reservation was made after noon, you can not cancel on 12noon at 120pm the same day. The website site need to shut down, if a customer can not make reservation after noon to midnight the same day. There is no time machine in the world that can transport someone back to the past to cancel a reservation made one and a half later after the 12noon policy has expired"Please do not quote me a Fraudulent Policy that is design to rip Consumers off for money. I have copied the ** *** *** office of this complaint and the Media to see if anyone else was fraudulent billed. *** *** need to be advise of how this Company is using him to rip of customers. A Radio broadcast will follow this complaint so everyone will know, not to use Priceline and to help me petition to shut this site downNo one should be charge for placing a reservation after 12noon at 120pm, then cancelled 130pm. This Policy is design for customers to wait twenty four hours before making a reservation to avoid a cancellation charge. ""Who does this type of Business, no one I know
Sincerely,
*** *** *** ***