Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the *** *** ** *** *** *** *** ** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you
requested to cancel the reservation for a full refund because the reservation was inadvertently rebooked by your son We see in your record that the hotel has confirmed the cancelation of your booking as they allowed an exception to the cancel policyA full refund for USD was processed on October 2, The refund was processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

SENT: Fri Jun 10, 17:29:PM ETDetails: Dear *** ***Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** *** *** ***
I am writing to let you know that we have received your Revdex.com concern in
our Executive Offices.We understand that you have issues with this hotel reservation.Our records show that you have disputed the charge with your bankOur Chargeback Department has advised that despite that the case does not fully close until June Because of this, an update will be provided after June 30, 2016. We appreciate your patience while we continue to work to resolve your issue.Sincerely,Jenn H***Executive Offices

We’ve been in contact with *** *** since your initial call to us on August 18, We have email exchanges that they allowed us to refund but no amount to be refunded was disclosedOn December 28, 2017, *** *** responded that we can only refund the unused taxes amounting to
USDWe inquired of refunding part of the base fare, not just the unused taxesWe received their response saying that it’s the only refund amount that can be processed. A refund for USD was issued today, January 11, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We sincerely apologize for the long wait and we thank you for your patienceWe hope to have the privilege of serving your future travel needs under more pleasant circumstances. Sincerely, Executive Offices

Dear Ms***,
We are contacting you today regarding your reservation at the *** *** *** *** *** *** *** *** Area booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs
we understand, you have some concerns regarding your reservation
I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation
We verified with the hotel that they are no longer the *** *** *** *** *** *** *** *** Area because the two buildings are already different propertiesI apologize for any inconvenience this may have causedThank you fro your feedback and rest assured that the information will be forwarded to our Hotel Team
We also verified that your reservation is confirmed at the *** *** and the hotel advised that they cannot transfer your reservation to the *** ***The reservation is supposed to be non cancelable and non refundable; however, I requested for exception and the hotel agreed to cancel your reservation
If you would like to proceed on canceling your reservation, please contact us directly at ###-###-#### before 4PM local hotel time of November 19, because no cancellations will be allowed after this timeThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is *** when you contact us
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint: ***
I am rejecting this response because:I did not enter the number into any box to place a bidThat number was automatically filled by the business when I changed my selection of hotel typesThe design of the web site changed since I last used it, such that bids are now sometimes automatically filled by PricelineNo notification of this design change was provided to meI was not aware of the change until I had placed a bid and had an amount automatically filled in by the business.My attempted bid was The bid filled in by the site was I would not have bid for the room because:The amount of $was well outside my budgetThe room was available as an express deal for $and as a straight purchase for $71, so it would have been unreasonable to place a bid of $73. I would like a partial refund from priceline due to their web site change which fills in bid amounts without permission from the customer
Sincerely,
*** ***

Roman">Our records indicate that a refund for
$was issued on May 31,

Complaint: ***
I am rejecting this response because:First I agree that I made request however the 4th offer at $I did not accept, nor did I goto any confirmation page of any kind When I was on the website on the bid for $I chose as I mentioned to not proceed and closed my browserWhatever happened after that was beyond me and I am not understanding how and why they charged me after the fact and with immediate attention to the matter to try and remedy the situation when I called upon finding outthat priceline charged my account knowing I did not proceedIt seems unfair that I am asking well in advance and without my consent that they are still amendment in charging me.
Sincerely,
*** ***

*** *** ***
* Thank you for taking the time to contact us regarding your rental car reservation with *** *** *** *** *** *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI am sorry to learn
that our rental partner was unable to release the vehicleI have contacted *** Corporation to research your concern, and they advised that you may contact their Customer Service Department to request for a refund of the $chargeYou may call them at 1-800-654-or visit *** I hope you have a wonderful day Sincerely, *
*** *** Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
When selecting a Name Your Own Price/Express Deals
reservation, the consumer is provided with the amenities offered prior to
purchase
Priceline does not offer or guarantee free parking for Name
Your Own Price/Express Deals reservationsPriceline.com discloses, prior to
purchase, that optional parking fees are paid directly to the hotel, and are
not included in the offer pricePriceline.com does not collect parking fees;
the hotel collects the fee
On each consumers’ contract page (including the contract
page in question), we clearly and conspicuously place the following disclosure
regarding this issue labeled under Important Information
Important Information
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (PARKING, phone calls or minibar charges) and are not
included in your offer price
Please note that it is not mandatory that guests park their
vehicles in the hotel’s parking facilityGuests have the option to use other
parking facilities if the property parking charges are not acceptable to the
guest
Consumers who wish to purchase accommodations that offer
free parking have the option to select Priceline’s Published Price option where
the consumer can select his/her specific property and amenities, (such as a free parking) from a list of properties
I thank you for the
opportunity to clarify
Sincerely,
** ***
Priceline.com

Complaint: ***
I am rejecting this response because:If you read what you attached it includes a section on the cancellation policy. The cancellation policy includes a date by which the cancellation request must be received. Someone seeing this would assume that it is possible to cancel the reservation but there isn't any way to cancel because the date listed is prior to the actual booking date. This is deceptive and most would say FRAUDULENT. If you wanted to be honest you would instead say "THIS RESERVATION CANNOT BE CANCELLED". You have left me no other choice but to escalate my complaints with the *** *** of ***, the Credit Card Associations, and the Federal Trade Commission to let them know about your fraudulent practices.
Sincerely,
*** ***

Our record indicates that this matter has been addressed to the satisfaction of the consumer,
Sincerely,
N D***
Priceine.com

Dear Ms***,
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** *** *** for Request
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our
Executive Offices
We understand your request to be refunded for the
reservation since you are concerned about the accommodations at your confirmed
hotel
We do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that this hotel falls short of your expectations
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
***.com = stars
***.com = stars
***.com = stars
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments, and
compared star ratings assigned by other rating servicesThe hotel you get will
meet priceline's strict quality standards
We do feel that this hotel is properly rated through our
system and we are unable to offer compensation at this timeHowever, if you do
find that you experience problems while at this hotel and the front desk is
unable to assist, please contact our Customer Service department for further
assistance
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaintWe reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionI apologize; however, we are unable to offer any additional reimbursementsPlease note that we decided to reimburse the resort fee on one out of the two nights of your stay as a gesture of goodwill, and not because of our failure to disclose the possibility of resort fees being charged by your confirmed hotel during your stayUnder circumstances, resort fees are non-refundable.As we stated in our previous correspondence, we stated during the booking process that your confirmed hotel might charge a mandatory resort fee at check inWhen you decided to proceed with your purchase, you indicated that you agree and accept this conditionFor some offers, we do display the specific resort fees during booking if we have the data available from our partnersIf the data is not available, however, we notify customers on the contract that resort fees might be charged by the confirmed hotel.I know you expect a different answer; however, there are no other resolutions that we can offer.Sincerely,Executive Offices

Complaint: ***
I am rejecting this response because: I did not pick the car up early I made the reservation to pick up the vehicle on the morning of July and that is when I picked it up
Sincerely,
*** ***

From: Courtney Shelton [***] Sent: Monday, August 28, 10:AM To: *** Subject: Complain* *** This email is to let you know that Priceline finally responded favorably to my complaint (after unfavorable responses)Thank you for following up
with me

Complaint: ***
I am rejecting this response because: We are at this hotel There is a wall unit air conditioner and the room is a perfectly fine three star hotel What it is NOT is a four star hotel A four star hotel is a *** or a ***, it's not here which is a *** *** I'm very angry because I feel taken advantage of We trust you with your star ratings and when you fail us, you have an attitude about it when we call Even the response in here is condescendingI would like Revdex.com to investigate Priceline's star system It's not reliable at all Now i'm stuck at this hotel for eight nights and i'm livid
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** Hotel New Orleans for Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesDue to the
nature of
your concern, we would like to speak with you directly by phone.
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation
Please contact us directly at ###-###-#### before
February 15,
The Executive Office hours are 9:a.mto 6:p.m
Eastern Time, Monday through SaturdayYou will need to enter your Trip number,
which is
*** when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
Thank you for choosing to contact us
Sincerely,
Frich A***
Executive Offices

Complaint: ***
I am rejecting this response because: again Priceline failed to meet their end of their agreementI made reservations for a HOTEL not a TIMESHARE propertyTo say I didn't cancel reservation is also absurdWhy would I interrupt my travel plans and be penalized for cancelation? As for cleaning they only did of days.
Sincerely,
*** ***

We sincerely apologize for the difficulty you encounteredWe understand you have a business credit card that is under your name that provides primary insurance coverageWe also understand *** Rent a Car did not accept the credit card under your name and you are requesting for a
refund/compensationWe reviewed your information and verified the reservation was entirely usedDuring the booking process, we indicated that the primary driver will provide a credit card in his/her name for the refundable security deposit required at the rental counter as well as any optional items/additional charges payable to the rental car company*** Rent a Car confirmed they did not accept the business credit card that provides primary insurance coverage because it was not under the primary driver's nameWe apologize, we are unable to issue any compensations/refundsIf you have further questions, feel free to call *** Rent a Car at ###-###-####Please have your Rental Agreement Number,***-***-***ready when you call. Thank you for your timeWe hope you find this information helpful. Sincerely, Executive Offices

We have received the
consumer’s additional comments Our
documented case history confirms that the customer contacted Priceline
advising that he intended to book a hotel reservation in Miami, Florida instead
of Hollywood, Florida, and requested a refundIn efforts to assist the consumer, we reached out to
our hotel partner requesting if they can make an exception to the no-cancel
policy, and they advised that are unable to make an exception to the cancel
policyWe are truly sorry
that we are unable to assist the consumer any further in this situation
Sincerely, ND’*** - Executive Offices
2/22/
Complaint
I booked a hotel on Priceline for August 7th to August 9th
I determined I wanted to stay at the Downtown - Gaslamp District and looked at all of ***'s hotels and was satisfied with them
I think did a Priceline Express Deal - selected my criteria - at least stars, pool, and within
Gaslamp DistrictI then purchased the cheapest option as I was comfortable with all of Priceline's hotels in this area
Priceline assigned me a hotel outside of this region - which they classify as Downtown - MarinaWhen I complained to them they said well the hotel is within their "shaded region"I expressed I thought this was marketing as they marketed/advertised this hotel to me as Gaslamp District - yet when I look for it on website it is a Marina Hotel
Desired Resolution
Movement to equivalent hotel - meting following criteria Gaslamp District, at least stars, and pool
Or free parking for length of stay at current Hotel
Consumer Business Dialog