Stahl Construction Company

HelloPlease close this complaint Our initial response was complete and accurate and there is no other info we can offer to the customer Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Nothing has been settled as of yetI haven't heard back from *** *** at Priceline since I forwarded this information to them by email on 4/22/There is only a confirmation/itinerary number provided that is used for reservationThat digit number is #***The email associated with the reservation is ***I have received an apology for my inconvenience, which is kind, but I'm still awaiting an answer to my complaint of deceptive practices and being overcharged. Sincerely,
*** ***

We truly understand your concern and have reviewed your issue again to make sure that we have not overlooked anything from our endWe verified that the room you selected did not guarantee a hot tubUpon confirming with the hotel, they only offer hot tub if the reserved room type is a Jacuzzi suiteA refund in the amount of $was processed back to your card as goodwillWe apologize; however, we are unable to offer moreWe have documented your feedback and have forwarded your concerns for future reference We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** ** *** *** ***l for Trip Number *** We are writing to let you know that we received your Revdex.com in our Executive OfficesWe
understand that the hotel is charging a valet parking fee and for that, you did not use the booked room, and is now asking for a full refund of the reservation Before booking your reservation, we have presented you a Contract Page for reviewThis contains the terms and conditions of your reservationWe only charged you for room and tax; and, as stipulated on your contract, “The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.” We apologize; however, your reservation you are not allowed to change or cancel your reservationThis information was also presented to you during the booking process We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Mr***,Thank you for taking the time to contact us regarding
your reservation at the *** *** Florida City for Trip Number
***.We are writing to let you know that we received your email
in our Executive OfficesWe understand your concern regarding the star rating
of your
confirmed hotelWe apologize that you are unhappy with your upcoming
hotel accommodationsWe do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to
hear that this hotel falls short of your expectationsWe have
researched to find that this hotel does meet our expectations for the star
rating selected on our websiteOur competitors also rate this hotel as follows:
***.com = 3***.com = 3In addition, guests who have
previously stayed at this hotel have told us how much they enjoyed their stay by
sending us positive reviews about the overall quality, cleanliness, location,
and amenitiesThis hotel has an Overall Guest Rating of out of on The
Priceline ScorecardYou can review the Overall Rating as well as real
traveler’s reviews for this hotel on our website.Per our Quality
Experience Guarantee, your hotel has been star-rated by priceline according to
our rigorous rating systemThis means that our hotel staff has researched your
hotel, reviewed customer comments and compared star ratings assigned by other
rating servicesThe hotel you get will meet priceline's strict quality
standardsWe do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance.We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation.If you have further
questions, please contact us directly at 1-866-XXX-XXXXThe Executive Office
hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will
need to enter your Trip Number, which is *** when you contact us
Please note that the number provided above is a United States phone
number, and you may incur toll charges when calling from outside the United
States or Canada.We apologize for the inconvenience and thank you for
your time.Sincerely,*** ***Executive Offices

I have
received the consumer’s additional comments.
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondencePriceline clearly disclosed prior to purchase that a rental car
was not included in the offerThe consumer reviewed this information, and initialed
the contract page authorizing these terms and conditions
Please note: Due to constant changes in
rental car availability, we are not able to offer a rental car for this trip
The option below does not include a rental car
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur record shows that by the time the customer reached our Customer Service, the reservation was no longer eligible for a Best Price Guarantee claim since the customer contacted us after more than hours of purchaseHowever, as a gesture of goodwill, we allowed a one-time exception to the policy and refunded the consumer the $price difference for the low rate the consumer claimed to have found, and the cost of the purchaseWe are sorry that we are unable to assist the consumer with any further in this situation
Sincerely,
ND***
priceline.com

Complaint: ***
I am rejecting this response because:This is not accurate I was NOT provided with a star hotel as promised*** *** in *** ** is NOT a star hotel I was given real star listings such as the *** *** *** *** However, I was not given either of those choices nor a similar hotel upon check out That is not acceptable and advertisement. Also, I am not sure the extent of your research, but there IS a Carmen V*** that is a member services representative for *** *** She is located at *** *** *** *** *** *** ** *** to be exact All of this information I have shared is factual and please do not emphasis any portion of my statement as being false Your company has falsely advertised this hotel as star and I am still unhappy with this response!
Sincerely,
*** ***
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

Revdex.com:
I was explained by priceline that they will take care of the extra charge as that is their website problemSo I am asking Priceline to refund my $that was promised by them (they asked me to fax the receipt so that they can pay me back) If they had not promised me I would have made my own decision to keep the rental car or notWhen we book car rental we fill our address then why does not the website tell us clearly write their.
I have reviewed the response made by the business in reference to complaint ID ***, and I am happy that at least some one is there to help me out
Sincerely,
*** ***

Please see the response below that we sent to our customer. Thanks. *** *** ***
*Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** under Trip Number *** I am writing to let you know that we have received your RevDex.com complaint in our Executive OfficesI understand your request for a full refund as you have cancelled the reservation directly with the hotelI reviewed your reservation and see that it has been cancelled for a full refund of USDIt may take a few business days for your bank to post the refund to your account. I hope you have a wonderful day. Sincerely, *** *** Executive Offices

Dear MsDickerson,
Thank you for taking the time to contact us regarding the
charges of your hotel reservation at the *** *** for Trip Number
***
I am writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableThis information was
presented to you prior to purchase when you were asked to review your
reservation, including the currency that you will be billed for this
reservation (Prices are in USD.) and the terms associated with cancellations or
changesWhen you purchased your reservation, you agreed to those terms
We are unable to change or cancel this reservation
However, as a one-time exception, a refund request of
USD was submitted to our management team for reviewThis process can
take up to
daysOnce the refund is approved, we will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you
do not see it in your account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

Complaint: ***
I am rejecting this response because:Priceline had given us the $"code" the last time. That code did not work when we tried to use it. If we are able to successfully use the newly issued "code" then I can satisfactorily close this complaint
Sincerely,
*** ***

I prepaid for this hotel with Priceline and I was not honored my stay there, therefore inducing many other fees that I had to get from PRICELINE because I did not have another $at the time to get another hotel for my stay. Why would you not refund me the amount that I was charged for fees for multiple times so that I could have my vacation with my children, this is not something that I could control although your commitment for customer service should be in jeopardy, you contract with them and if they did not fulfill the hotel arrangement agreement due to the hotel, and I had to make multiple hotel requests so that I could have a place to stay. If I hadn't borrowed some money from my ex, I would haven't even been able to stay for my trip! This is very disrespectful of your company and I will use other websites to book travel for now on. This is your fault that they backed out of the hotel agreement, I already prepaid for this stay which was for such a long time. There is a reason that I prepaid for my hotel in advance, days is a long time to just go and book somewhere else because of you contract agreements are not sufficient!! And to make your customers pay additional fees for each booking that they had to do because your hotel backed out of their stay!! I had to move multiple times due to this incident and it was very stressful in the least!!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Our record indicates that this matter has been addressed with the consumer, and a $refund was issued
Sincerely,
N D*** Priceine.com

We have responded. The customer has accepted our response. There is nothing else we can do for this customer. Please close this case

Complaint: ***
I am rejecting this response because:
The screen shot clearly shows no disclosure on seating
Sincerely,
*** ***

Hi. While we do not like to see our customers disappointed in our products and services, prior to submitting the request on our website the customer was provided with a contract page that stated: Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowedWe are sorry if you no longer need your reservation; however, your request is non-changeable, non-refundable and non-transferableWe are truly unable to cancel your reservation as requested

Roman">Our record indicates that we have canceled the reservation for a one
day cancel fee of $and processed a refund in the amount of $back
to the same card that was used to place the request