Stahl Construction Company

Complaint: ***
I am rejecting this response because:It states the Airlines are refundable but they are notSince only one thing was refunded out of three, they should remove their hour risk free program. While I appreciate the refund, the hassel to get it and my credit from the other airline was way to muchTake ownership.
Sincerely,
*** ***

Complaint: ***The trip number is ***the email address is ***
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. But still offended that the web site would try to take advantage of someone that way and hope it is reflected in the Revdex.com ratings.Sincerely, *** ***

*** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** *** *** ***
*** ***
*** I submitted a complaint yesterday evening about an issue I was experiencing with PricelineThis issue has been resolved
and I have received my moneyIn fact, the error was not Priceline's after allI just want to be sure my complaint is not pursued any further now that everything has been fixedThank you very much, *** ***
***

Complaint: ***
I am rejecting this response because: In the confirmation email, no conspicuous notice was presented to let me know I must check in on August 15thThat mislead me, made me fail to recognize I could contact the hotel if I am not able to arrive there on the chedateImportant messages should be placed on conspicuous position, to help customer prevent lost their rightSo I don't accept this response
Sincerely,
*** **

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern regarding the counter not offering unlimited mileage to local rentersWe have documented your concerns for feedback and to make sure that we avoid the
same issues from happening in the futureMeanwhile; if you have been charged for extra mileage, kindly send us a copy of your receipt for researchYou may fax it to ###-###-#### or attach it by replying to this emailPlease note that the file should be in .JPG or .PDF format not more than MB in size We apologize for the inconvenience and we look forward to assist you with your concern Sincerely, *** *** Executive Offices

We are contacting you today regarding your hotel reservation with trip number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are not happy about this experience and we
appreciate your time for sharing your feedback with usYour satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our customers in the futureAs a gesture of goodwill, we have refunded $back to the original card usedWe process the refund in our system within one business day however bank processing time variesIf the refund has not posted to your account within a few days, we would suggest contacting your bank for further assistance Thank you once again, MrDavis, for taking the time to notify us of this situationWe look forward to serving you again soon. Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** ***all Inclusive - Adults
Only for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern
in our Executive Offices
We understand that you have issues with this hotel reservation
We apologize for any confusionWe take your comments
very seriouslyWe have forwarded them to the appropriate individuals for
consideration as we continue to improve our service and prevent this from
happening again
Our records show that the rate you purchased is truly
non-changeable, non-cancelable and non-refundableThe reservation was
submitted for a Standard Room - sleeps adultsBed type not guaranteedThis
information was presented to you prior to purchase when you were asked to review
your reservation, including the terms associated with cancellations or changes
When you purchased your reservation, you agreed to those termsTherefore, we
are unable to change, cancel or process a refund for this reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Jenn H***
Executive Offices

HiPlease see the response we have sent to our customerThanks. Dear Ms***, I am writing you today regarding your hotel reservation at the *** *** *** * *** * *** *** *** *** *** *** *** I am writing to let you know that we have received
your Revdex.com complaint in our Executive OfficesI understand that your reservation was cancelled directly at the hotel and you are requesting for a full refund. We have researched your concern with the *** *** *** * *** * *** *** *** and they confirmed that we can refund your reservation in fullThe refund for $will be processed through our system within one business dayPlease allow a few business days for your bank to post the refund to your account. Thank you for choosing us, and I hope you found my reply helpful! Sincerely, Nico T***Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was issued for the travel insurance purchase
Sincerely,
* ***
Priceine.com

Hello Please see the email below that we have sent to our customer Thanks.Dear Ms***, Thank you for providing the requested information. We were able to find your reservation in our system at the *** *** *** *** * *** *** *** *** ***It is
understandable that you are unhappy with the location of your confirmed hotel. I have researched to find that your confirmed hotel is within the shaded area of the map that we presented on our site for the *** area of *** *** *** ***As indicated on the map, the area does not only cover ***, but as well as some neighboring townsWhen you submitted your request, it indicated to us that you agree to stay at any hotel inside the shaded mapFor future reference, you may book through the service that allows you to select a specific hotel if you absolutely need to stay in a certain areaThe benefit of booking through Express Deals is you receive deeper discounts; however, you have to be flexible to the possibility of receiving any hotel within the chosen area I am truly sorry if you felt deceived; however, you had the option to not continue with your request if you did not like the way the area was mappedWhen we found a hotel partner willing to accept the rate, we immediately charged your card to secure your reservationOur records indicate that you saved USD or 41.53% off of the hotel's regular rate at the time of bookingOur hotel partner accepted the rate on the condition that your reservation would not be changed or cancelled. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Nico T*** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We apologize for
the difficulty you encounteredWe
understand some of the amenities at your hotel is closed due to renovationsWe
reviewed your information with the hotel and they informed us that renovations
are just minor and will not affect your stayThe hotel will not authorize any
cancellations or refundsAs an exception to the policies, we booked you a room
at the *** ** *** for check in on May 22,
and check out on May 27, It is a star
property located at
1** *** *** *** ** ***, USTheir phone
number is ###-###-####Your room will have double beds non smoking for
double occupancyIf you have any questions, please reply to this email or
contact us at ###-###-#### when calling from the US or Canada or +
###-###-#### if calling from anywhere else
Thank you for the opportunity to assist you and we hope
you find this information helpful
Sincerely,
Junko A***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me
Please note that Priceline has an old address on file and I have spent an hour of my time trying to update it, but can't speak to a live personIf you could kindly pass along my updated address, so that I can receive the checks without delay that would be much appreciated*** *** ** *** *** *** *** *** ** ***
Sincerely,
*** ***

Dear *** ***,
Thank you for taking the time to contact us regarding your rental car reservation with *** *** * *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We
understand that you have issues with this rental car reservation
Pricing and availability are under constant changeThis is the reason why we offer our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the same itinerary, we'll refund 100% of the differenceIf you book your reservation via the Express Deal option, we'll refund 200% of the differenceCall us within hours of booking on priceline.com to initiate your claim or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price?
reservationThe lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policyAdditional restrictions apply
In addition, the savings are based on the rental car partner?s published retail price on our siteTherefore, we are unable to offer a refund based on the rates you found on *** *** * ***?s websiteHowever, we have sent a separate email that contains a Priceline Rental Car Coupon
When you are ready to redeem the coupon, please click the link inside of the email and please make sure to review the terms and conditions carefully
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Jenn H
Executive Offices

Dear *** ***
* Thank you for taking the time to contact us regarding your reservation at the *** ***l for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about
your reservation being cancelledOur system would automatically cancel the reservation once a dispute was initiatedWe further reviewed your booking and made a decision to refund 50% back to your cardA refund for $was issued on September 29, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for any inconvenience and we thank you for your time Sincerely, *** *** Executive Offices

Revdex.com, Inc
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Customer’s Statement of the Problem:
“I booked a room in *** *** I
recieved a room In *** ** After
several calls and extreme waiting times no
one would offer to correct my booking When I requested a manager I was informed
no one was available.”
Our documented case history confirms that the consumer purchased the
reservation on Wednesday April 8th at 11:41:PM ET for same
day cheon April 8th,
Our documented
case history further confirms that the consumer contacted priceline customer service,
nine minutes after purchase, on Wednesday April 8th at 11:50:PM ET requesting
to change or cancel the reservation, stating that the wrong city was booked
The consumer was offered the option to resubmit the purchase for the new
city, however the consumer declined
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase
I thank you for the opportunity to clarify
Sincerely,
** ***
Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** ***
*** *** *** *** * *** *** *** *** *** *** *** *** *** Good afternoon,Priceline is refusing to refund the money or to reschedule my vacation because according to them *** by The *** is denying the refund I contacted the Hotel they have stated that is Priceline option to return the money or not I have attached my conversation with the HotelI think is very inappropriate and disrespectful for a company that big to lie to their customers just to keep their money

Complaint: ***
I am rejecting this response because: my credit card and information was used by someone else. I did not make any purchase on your website.I called my credit card company and they cancelled my card due to fraudulent activity
Sincerely,
*** ***

*** *** ***
Thank you for contacting us regarding your bookings at
the Best Western Teal Lake Inn and the Days Inn Sherman booked under Trip
Number
*** * ***
We are writing to let you know that we have received your
email in our Executive OfficesWe
understand you were shown a lower rate for
your past hotel stays
We advise on the website that in order to qualify for the
Best Price Guarantee, you have to call us within hours of booking on
priceline.com to initiate your claim and the lower price, including taxes and
fees, must be available to the general public for booking on a website in the
same currency, using the same form of payment and from the same point of sale
as your original reservation when you call us
The rate you were shown after your chedate was the
negotiated rate with the hotel that is normally not available to the general
public. We receive these rates because
of the volume of rooms we sell on our site, and we still try to price them very
competitivelyWe are sorry for any inconvenience; however, we are unable to
offer a refund of the difference as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
T*** ***
Executive Offices