Stahl Construction Company

Dear Mr***,
Thank you for taking the time to contact us regarding
your *** Airlines reservation for Trip Number 3***
We are writing to let you know we received your email in
our Executive Offices
We understand you would like to proceed with the
cancellation
We reviewed your request and cancelled the ticket under *** *** name with a penalty fee in the amount of USDA refund in the
amount of USD was issued on March 9, The refund was processed
through our system within one business day; however, bank processing time
varies, so please check with them if you don't see the refund in your account
within a few business days
We hope you find this information helpful
Sincerely,
Junko A***
Executive Offices

I am writing you today regarding your rental car reservation with *** Rent-A-Car under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern regarding the Unlimited Mileage
inclusion on your reservation I checked our records and see that you did select a rate that stated Unlimited MileageHowever, we also indicated prior to booking that additional restrictions regarding mileage may apply to your reservation and to refer to *** Rent-A-Car's specific policy for additional detailsWhen you agreed to proceed with the booking, you indicated that you have accepted *** Rent-A-Car's additional restrictions regarding mileageI apologize; however, we are truly unable to offer any reimbursements if you have to pay a higher rate when rebooking We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for compensation for the flights and bookings made in *** in anticipation of this travel When you purchased a reservation on
priceline.com, we submitted your request to the airlineThe airline was able to successfully issue a ticketShortly after we were notified by *** *** that the ticket they issued was invalid due to a fare filing errorThus, *** *** cancelled your itinerary and invalidated the airline ticket which was issued Priceline.com facilitated a refund of the full ticket amount and the refund was processed back to your original form of paymentWhile we understand your frustration, this was an airline errorIn situations, such as this we must follow the guidelines provided to us by the airlines since they own the inventoryUnfortunately, we are unable to provide you with the compensation requested, however, we highly suggest that you take this up with *** *** directly by calling them at ###-###-#### or you may use the cancellation email we sent you in requesting for a refund on other travel related bookings made in connection to this flightWhen calling *** ***, please specify that you are requesting for a compensation due to their fare filing issue We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, Executive Offices

Complaint: ***
I am rejecting this response because: No confirmation loaded that bid was acceptedI have used priceline for years and this is the first time this has ever happenedThe screen kept reloading to put my initials in to resubmit a offer
Sincerely,
*** **

Customer Information:
*** * ***
*** ***
*** *** * ** ***
Daytime Phone: *** *** ***
Evening Phone: *** ***
E-mail: ***Dear MsYakusheva,
Thank you for taking the time to contact us regarding
your reservation at the Best
Western Plus Laguardia Airport Hotel for Trip
Number
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you found cheaper hotels compared to
your original bookingAs stated on the terms and conditions of our Best Price
Guarantee, the lower price must be an exact match to the itinerary booked on
priceline.com, including offering a comparable cancellation policyThe lower
price must be for the same hotel, cheand check-out dates, number of
rooms, room type including bedding and view selectionYou would also need to
contact us until midnight the day before you travel to be eligible for a refund
of the differenceWe apologize; however, since you are not eligible for our
Best Price Guarantee, we cannot refund any difference in rates
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich Adricula
Executive Offices

I have received the consumer’s additional comments
In addition to the refund of $the consumer also received a refund for the cancel fee of $The following email was sent to the consumer on 10/29/
Dear Ms***,
Thank you for taking the time to contact us regarding your vacation package reservation at the *** *** *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
I understand that you have issues with this vacation package reservation
We apologize if you experienced poor serviceWe appreciate your feedback and noted this on our record as we continue to improve our service and avoid this from happening again
Your refund for the hotel portion of this vacation package has been processedA refund for $173.75, which is net of the 1-night cancellation fee, was issued today, October 29, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days
I hope you find my reply helpful and thank you for your time
Sincerely,
Jenn H***
Executive Offices

We are contacting you today regarding your reservation at the Extended Stay America - *** * *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like
to be refunded for the reservation We contacted the hotel and they confirmed that your reservation was not usedYour reservation is supposed to be non-refundable; however, we requested for exception and the hotel agreed to refund your reservation We processed a full refund of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:
Actually, I have made the payment and received your confirmation letter with the ordering number of* *** *** ***.The information of our successful booking can be checked in the official website of *** which illustrates that the sales contract between us has been confirmedSo I think they breach of contract ,Because of their mistakes,I bought the ticket ,these losses they don't compensate for ,which illustrates that the sales contract between us has been confirmedIf they cancel the contract due to so called "price error"This action amounts to a breach of contract, which is inconsistent with they commitments of providing lowest rateIn this case, “price error” can become an excuse for any situation for customers’ reservation in your websiteAnd any contract can be cancelled due to this so called “price error”Apart from this, it also illustrates that they company sell falsely and can be accused of price gougingI have saved all the confirmed information in my mailboxI wish they company can be adhere to the principle of honesty and trustworthiness and admit my order..I think the *** *** is a country fair.I want to maintain my rights and interests
Sincerely,
*** ***

HiPlease see the response below that we sent to our customerThanks.*** *** ***
*We are writing you today regarding your unconfirmed rental car reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive
Offices. I understand that you received notification from us stating that this request was acceptedI reviewed this offer that you made on our website and unfortunately, our record shows that this was rejectedWe searched our database for a confirmed reservation; however, nothing was found under your name, email and phone number. We were unable to find a rental car partner willing to accept your request, and your card has not been chargedCurrently, you have the following options: You can try resubmitting your request on our website using the Name Your Own Price toolOr you can select an itinerary where the price and rental car partner are already displayed prior to purchase. If you can send us a copy of the confirmation email you received, we can investigate your case furtherOtherwise, if you need a car, you have to rebook on our website. We hope you find this information helpful, and thank you for your time. Sincerely, *** *** Executive OfficesD*** *** *** We are writing you today regarding your unconfirmed rental car reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that you received notification from us stating that this request was acceptedI reviewed this offer that you made on our website and unfortunately, our record shows that this was rejectedWe searched our database for a confirmed reservation; however, nothing was found under your name, email and phone number. We were unable to find a rental car partner willing to accept your request, and your card has not been chargedCurrently, you have the following options: You can try resubmitting your request on our website using the Name Your Own Price toolOr you can select an itinerary where the price and rental car partner are already displayed prior to purchase. If you can send us a copy of the confirmation email you received, we can investigate your case furtherOtherwise, if you need a car, you have to rebook on our website. We hope you find this information helpful, and thank you for your time. Sincerely, *** *** Executive Offices

Dear *** ***
* Thank you for taking the time to contact us regarding your reservation with *** *** *** for Trip Numbe* *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you
have been charge extra when you returned your vehicle at the counterWe further researched your issue and we verified that you picked up your rental car on July 2, around 7:AMSince reservations are confirmed in hour blocks, picking up your vehicle early is considered an extra dayWe apologize; however, we cannot waive or refund the charges from the rental car company We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely,
*** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the Holiday Inn Hotel & Suites Anaheim -
Fullerton for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in
our Executive Offices
We understand that you would like a night refund of
this reservation
Our records show that for the room type that you've
selected, refunds or cancellations are not available after noon local hotel
time on your day of arrival (Wednesday, April 27th)This information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changesWhen
you purchased your reservation, you agreed to those termsIn addition, we have
contacted the Holiday Inn Hotel & Suites Anaheim - Fullerton and verified
that you have not properly checked out at the front desk
Despite of the restrictions, as a one-time exception, a
refund request of $was submitted to our management team for reviewThis
process can take up to daysOnce the refund is approved, we will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you do
not see it in your account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
*** ***
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand you were unable to take your flight due to a medical emergency and you are requesting for a refundWe reviewed your
information and verified your reservation is restrictedIn circumstances, the airline's will tag you a no show, cancel the remainder of your reservation if you were unable to take the first segment of your flight and deems your ticket non refundableWe reviewed your information further and made a one time exception to the policiesA refund of USD was issued on May 15, Please note that the processing fee per ticket in the amount of USD is non refundableThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days Thank you for the opportunity to assist you and we hope you find this information helpful Sincerely, *** *** Executive Offices

Thank you for contacting us regarding your *** Air Lines reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the inconvenience that it caused youI reviewed the
reservation and see that you have been refunded last August 11, less the cancellation fee for the amount of USDPlease note that cancellation fees offset charges imposed by our travel partners for the cancellation of non-refundable reservations, and are consistent with the fees charged by the travel partners or other travel agenciesHowever; we made a decision to offer you a one-time exceptionWe refunded the USD cancellation feeOur system will process the refund within business dayThe bank processing time varies so please check with them if you do not see it in your account within a few days Thank you for taking the time to inform us of your concernswe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

We are writing to let you know we received your email in our Executive Offices We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledWe understand you had quality issues at the hotel and you are requesting for a refund of your reservationWe reviewed your request with the hotel further and the hotel will not allow any compensations/refund because your reservation was usedAs a gesture of goodwill, we issued a full refund of USD on September 5, All refunds are processed by our system within one business day; however, bank processing time variesIt may take at least to business days for your bank to post the refund to your account Thank you for the opportunity to assist youWe hope you find this information helpful Sincerely, *** *** Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding your hotel
reservation at the *** *** By *** *** for Trip
Number ***
I am writing to let you know that we have received your RevDex.com concern in our Executive Offices
We
understand that you are requesting a refund of the price difference
since *** showed a lower rate for your reservation
Prices are constantly changing depending upon availability and travel
dateFor this reason, our Best Price Guarantee applies to every Air,
Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf
you find a lower price for the same itinerary, we'll refund 100% of the
differenceCall us within hours of booking on priceline.com
to
initiate your claimThe lower price, including taxes and fees, must be
available to the general public for booking on a website in the same
currency, using the same form of payment and from the same point of sale
as your original reservationThe lower price must be an exact match to
the itinerary booked on priceline.com,
including offering of a
comparable cancellation policy
Please note that in order to initiate your claim for our Best price
Guarantee, the following rules should be met:
You should have called us within hours of booking on priceline.com
to initiate your claim
The lower price, including taxes and fees, must be available to the
general public for booking on a website in the same currency, using the
same form of payment and from the same point of sale as your original
reservation
The lower price must be an exact match to the itinerary booked on
priceline.com, including offering of a
comparable cancellation policy
The screenshot you provided shows only an offer from ***it does
not show the travel date, the room type, the cancellation policy and the
mode of payment yetTherefore, we are unable to process a refund of the
price difference for this reservation
We are sorry we did not provide you the answers you were looking for and
we thank you for your time
Sincerely,
Jenn H***
Executive Offices

Dear *** ***Thank you for taking the time to contact us regarding your reservation at the *** *** And *** *** *** *** for Trip Number ***We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your
patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolution.We look forward to resolving your issue.Sincerely,Junko A***Executive Offices

I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaintI also see you mentioned that you paid in cash instead of a credit card when you checked in at another hotel I apologize but in order to further request for a refund on your behalf, we would need specific proof that we can forward to your original hotel to show that you stayed at another hotel on October 21, Unless you can obtain a receipt from the new hotel and send it to us, I regret to advise that your reservation would remain as non-refundableAs previously advised, the *** *** *** *** *** claimed that you used the reservation and did not check out early We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

We understand you were unable to travel and your are requesting for a refundWe reviewed your information and verified your reservation was a no showWhen you missed your scheduled check in date, the hotel considered you a no show and released your roomThis is standard hotel procedure and because the reservation is prepaid, it is non-refundableThe hotel informed us they were unable to receive any calls from you requesting for a cancellation on the day of your arrival and will not approve any compensations/refundsTo review your issue further, please provide us with the name of the hotel staff who approve the cancellation and the date when you called the hotel. We hope to hear from you soon. Sincerely, Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** *** *** *** *** *** ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this hotel
reservation
We attempted to contact you on June 2, in an effort
to address your concern; however, we were unable to speak with you at the
number you provided at the time you booked your reservation
We apologize for the confusionWe appreciate your
feedback and forwarded them to the appropriate individuals for consideration as
we continue to improve our service and avoid further confusion
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableThe following amenities are
guaranteed on your reservation:
- Pet Friendly
- Indoor or Outdoor Pool
- Best Price Guarantee
- Free Parking
- Free Internet
We did not guarantee that the hotel will have both an
indoor and outdoor poolInstead, the hotel will have either an indoor or
outdoor pool
Our Best Price Guarantee applies to every Air, Hotel,
Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a
lower price for the same itinerary, we'll refund 100% of the differenceTo
initiate your claim, you should call us within hours of booking on
priceline.com or up until midnight the day before travel if you purchase an
Express Deal or Name Your Own Price reservationThe lower price, including
taxes and fees, must be available to the general public for booking on a
website in the same currency, using the same form of payment and from the same
point of sale as your original reservation when you call usThe lower price
must be an exact match to the itinerary booked on priceline.com, including
offering of a comparable cancellation policyAdditional restrictions apply
The information about our Best Price Guarantee is
available online under the Frequently Asked Questions
https://www.priceline.com/help/#/faq/
We have contacted the Sandestin Golf And Beach Resort and
verified that they offer free parking, free internet (via WIFI connection) and
they have selected areas/rooms that they allow pets for an additional fee
The resort is indeed a privately and independently owned
properly/facilityIt is owned by Sandestin Golf And Beach Resort
Since we are unable to process a refund of the price
difference, as a one-time exception, we can cancel this reservation for a
refund so that you can book a new reservation directly with the hotel
Should you wish to cancel this reservation for a refund,
you may respond to this email or contact us directly at: 1-866-966-before
6PM EST today, June 2, Cancellation or refund may not be available after
this timeThe Executive Office hours are 9:a.mto 6:p.mEastern Time,
Monday through SundayYou will need to enter your Trip number, which is
when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn Hapdus
Executive Offices

Important Information About Your HotelThis confirms that Request Number *** for your hotel reservation has been cancelled as of 07/24/at 05:PMPriceline has processed the refund to your method of paymentYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.Total Original Cost (including taxes and fees and $priceline hotel coupon)$43.67($43.67)$0.00Hotel Cancellation Fee$0.00$0.00$0.00Total Charges to Credit Card:$Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can