Stahl Construction Company

I have received the consumer’s additional commentsAs you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondence
Upon review of the consumer’s selected reservation details, we have confirmed that
the guaranteed amenities listed on the contract page include free parking,
business center, free internet, indoor or outdoor pool and fitness center, and
do not include a guest rating of 9+The reservation that the consumer selected
does not offer a 9+ guest ratingAttached hereto is a copy of your contract
page disclosing the terms and condition of your purchase as well as the
amenities listed for your selected reservationI am sorry that Priceline is
unable to assist the consumer any further in this situation
Sincerely,
N
D’***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

***We have received the consumer’s additional comments.
Correspondence was sent to the consumer on 3/4/advising the refund may
take 7-days for processing
Dear *** *** We
are contacting you today regarding your hotel reservation at the *** *** * *** - Chesterfield booked under Trip Number ***We are
writing to let you know that we have received your Revdex.com
concern in our Executive OfficesAs we understand, you did not use the
reservation and you would like to be refundedYour contract page indicates
that you selected a non-refundable, non-changeable purchaseAs an exception to
the refund policy, I submitted a goodwill refund request in the amount of $245.80,
which represents the total cost of your reservationThe refund request will be
reviewed by our management team and if approved, may take 7- business days
to be processedThank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices
3/8/
Complaint
I've been a Priceline Customer, for over yearsRecently, I booked a star hotel in London, with the name your own price option with booking # ***, for a total cost paid of $
Although this hotel is located in close distance to many attractions, I called Priceline Customer
Care line twice, and asked for it to be canceled and my $refunded , as this hotel does not feature many of the amenities of your typical Star Hotel, such as Gym, Business Center, and Traditional Concierge Service etc
I was told the Star Rating, is based on hotel location, staff kindness and cleanliness by one of the Priceline Reps
So, basically, I paid $for a bed, and complimentary breakfast, that's it
When I Called the Customer Care Line, I was told nothing could be done, as I chose the Name your own price option, I even emailed Priceline, with the same result, sorry no refundsBasically, I wanted to have it canceled and rebook another hotel through the site
Consumer Business Dialog

Complaint: ***
I am rejecting this response because:I do not remember initialing after seeing the total charge including fees. I remember having to initial before submitting the bid. I also just wanted to know the breakdown of the fees which they continue to refuse to disclose even if I am no longer asking for a cancellation or refund
Sincerely,
*** ***

In order to locate the referenced reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase
Thank you,
* ***
Priceline.com

Dear Ms***,
Thank you for taking the time to contact us regarding
your airline reservation under Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We
understand your request to reinstate your return
tickets that were cancelled by the airline due to missing the outbound portion
of your reservation
We have reviewed your issue with the airlines, and they
agreed to reinstate the return tickets that were cancelled; however, a fee of
USD per ticket appliesShould you wish to proceed
with reinstating the return tickets and pay the applicable fees, kindly reply
to this email so we can have a specialist from our Air Travel Services
Department continue to assist you
We look forward to hear from you
Sincerely,
*** ***
Executive Offices

My
name is *** *** and the email used was ***My phone number used was *** and they know exactly how to pull the reservation so quit dancing around and wasting time because your doing bad business and the company you're allowing to offer services through your website is breaking the law
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** Corporation for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this rental car
reservation
We apologize for the confusionFor this reservation,
which was booked for a Mid-Size car, we stated the following:
Car type: Mid-Size
Car: *** *** or similar (Make / model not guaranteed)
The Intermediate/Mid-Size cars provided by our partners
normally have room for people and bagsThe examples of an
Intermediate/Mid-Size Car includes *** *** *** *** or similar
carsThe make and model examples shown on our website are only examples and we
cannot guarantee that you will receive either of these carsThe Rental
Companies decide which makes and models are intermediate/mid-size cars and will
provide you with one that is available at the time of your
arrival.
Please note that we have contacted *** Corporation on
your behalf and verified that they have provided you a *** ***, which they
classify as a Mid-Size carWe are unable to process a refund for this
reservation
We are sorry we did not provide you the answers you were
looking for and I hope you find this information helpful
Sincerely,
Jenn H***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I was not aware of the coupon restrictions until after I booked the packageThis was the first time I used priceline for hotel reservationsThe only reason I use it this time I was sent a coupon for 15% off my next hotelI will accept this response but I do not agree with the outcomeI will not use priceline again for furtue trips I plan!!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Thank you for your prompt reply.I am a professional business women who has booked many flights multiple times a month over the last years for other business professionals. I am very comfortable with booking flights and reading everything carefully. As this is the first time I tried using Priceline, at the suggestion of my son, I was extremely careful to read everythingEspecially since this was a personal trip and not on company expenseTherefore I can be 100% confident that the contract page I was presented, and subsequently read, was stated in Canadian fundsHowever, the contract page you are now presenting says it is in American dollarsI don't believe thatI think there's a glitch in your system.As you can imagine, I feel that I have been slighted and that this action, without proper investigation even into a possibility of a glitch (which is how I read your email, and from the attitude of your customer service representative with regards to no fault to Priceline as per my son) is fraud on the part of Priceline.My son investigated this with the staff at Priceline and was able to replicate a similar transaction showing a contract page with very similar but only slightly more expensive due to the later booking dateThis was considerably cheaper than I was charged on my visa, and also showed that it was in Canadian dollars, just as I had seen itThis is attached as "Priceline Test Run".I am looking for a full refund so I can rebook the trip else whereUnfortunately it was explained that this is not possible due to a non-refundable tripI would therefore expect that a reputable company would do at minimum the following:Investigate the glitch in your system and correct it so others will not be hurt by such occurrencesIf you cannot refund the full trip, refund or make some form of an offer comparable to the damages incurred by this glitchIf this was a honest mistake on my part and I had not looked for and read that it stated Canadian Dollars, I should have been able to catch it immediately via the email that I received from your company with the receiptInstead this email, confirmed what I had read since there was no notation to alert me to any changes in the currency or cost from the "All funds in CAD" below the final price on the contract page which I was presentedThis email is attached below as "Priceline confirmation" I look forward to your responseI have CC'd the Revdex.com so they can be kept apprised that I am still not satisfied with the lack of resolution thus farI do hope that we can come to an agreement as I am not in a situation to simply waste money due to your website showing me one screen with CAD, charging me in US, and then giving you a transaction record which you are trying to state proves that there was no foul playI know what I read, and agreed toI put my initials on the contract page which stated Canadian fundsThanks,*** ***
Sincerely,
*** ***

From: *** *** ***t] Sent: Thursday, October 19, 11:PM To: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** My complaint has been settled by Priceline. Thanks for your assistance***

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand you requested
a refund of your reservationWe have reviewed your reservation in our system and confirmed that the hotel is closed due to the damage caused by the past hurricaneWe have contacted our travel partner and verified that since the hotel is unable to accommodate your reservation, they have agreed to refund the full amount that was chargedOur records indicate that your reservation was refunded last September 14, after we have confirmed with our travel partner that they are refunding the full amountA refund in the amount of USD has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for any inconvenience and we hope you find this information helpful Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dea* *** ***
Thank you for contacting us regarding your reservation
with *** Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting
a
refund on your unused rental car reservation
Prior to submitting your request we advised on the
contract page that rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not usedWe contacted the rental
partner and were advised that the reservation went unused; however, it was
non-refundableWe have contractual agreements with our partners that do not
allow a change or cancellation to a reservation once acceptedWe are sorry if
your plans changed; however, your reservation is non-changeable, non-refundable
and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: Again, I contacted the hotel to cancel the reservation PRIOR to 12PMI was informed to contact the hotel by 12pm to cancel the reservation as PER PRICELINE, this MUST be done by the hotelHOWEVER< according to the hotel, PRICELINE MUST do the cancellation resulting in priceline being contacted for the cancellation and then being told AGAIN, that I have to call the hotelThis company continues to shuffle peoples phone calls so they do not have to provide money back to themI have used Priceline for many years and this is the 1st time I have had to cancel and will never use them againI have booked cruises, hotels, rental carsI will NEVER use priceline againI will make sure I pass the message on to friends and family as well
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the *** * *** * *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We appreciate your business, and we
are very sorry that you have been disappointed with the way this matter was handledWe understand your concern regarding the star level of the hotel you receivedWe reviewed your reservation and verified you requested for a star property within the *** ** *** ***We reviewed your information further and confirmed you received a star hotel within the area you selected prior to purchaseWe were able to confirm, your reservation was entirely usedWhen you book a hotel express deal reservation, the name of the hotel will only be revealed after the purchase is completeDuring the booking process, we provide hotel chain or brand examples for illustration of what you may expect when choosing a star levelWe did indicate that the brands shown were only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain or brand will have the same star level ratingThe hotel you received met priceline's strict quality standards of a star property and we do feel that this hotel is properly rated through our system As a gesture of goodwill, here is a 15% Hotel Express Deal coupon that you can use on a future purchaseYou will need enter your Coupon Code, *** at checkout then, click "apply" and your discount will instantly be deducted from your room subtotalIt expires by 11:PM Eastern Standard Time on December 31, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsWe apologize, we are unable to provide any further compensations or refunds Thank you for your timeWe hope you find this information helpful Sincerely, *** *** Executive Offices

HiPlease see the email below that we have sent to our customerThanks.*** *** *** We are contacting you today regarding your airline reservation for *** *** *** We are writing to let you know that we received your Revdex.com concern in our Executive
OfficesWe understand that you were not able to use this reservation as you made other arrangement for your travelPlease note that we sent confirmation to the email address on file (***) the same day the reservation was purchasedThe reservation you have purchased is highly restrictive and any changes or cancellations are not allowedAs an exception to the policy, our management agreed to process a refund of the full amount. A refund for $was submitted today, January 10, Our system will process the refund within business dayBank processing time varies and may take few daysYou will most likely see it in your account within billing cyclesIf it isn't there, we suggest you contact your bank. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand, youdid not use the reservation and you would like to be refunded.We checked our records and verified that the hotel is rated consistentlyas a star property and we
stand behind these hotel ratingsThisratings are based on actual reviews from customers who stayed at thehotel.We contacted the hotel and they advised that they will not allow arefund for your reservationThey also advised that there's no one namedCarmen working at the hotel.The reservation that you purchased is truly restricted which isnon-cancelable and non-refundableThis information was provided on yourcontract page prior to bookingThe hotel told you to contact us becauseyou booked the reservation on our websiteWe apologize; however, we areunable to refund your reservation.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

Complaint: ***
I am rejecting this response because:Attached is the hospital records indicating that my mother *** *** was admitted to the hospital on 05/- are they crazy - what does that conversation have to do with what happen after the fact. Please send the document to Priceline. My mother had a medical reason why she did not travel
Sincerely,
*** ***