Staples, Inc.

Staples apologizes for the customer's experience with the reimbursement for his printer repair from [redacted]. A [redacted] representative has been in contact with the customer and the check is being reissued. The customer has been provided with the [redacted] representative's contact...

information should he not receive the check. Again, Staples apologizes for the inconvenience and frustration the customer experienced with this matter.

Our coupon states that the 25% is paid on the "amount paid after application of all promotions, coupons, instant savings and rewards redemptions and does not include tax or shipping." Staples would not pay out Rewards for coupons used. We consider this matter closed.

Staples apologizes for the inconvenience the customer experienced. We show based off of the receipt that the cards were activated at the register. Unfortunately, activated gift cards are nonrefundable as per Staples' terms and conditions. The customer will need to dispute the charge with their...

credit card company to resolve this.

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize for the inconvenience we may have caused with the [redacted] Flash Drive the customer was looking to purchase. The item that was ordered was incorrectly advertised with a pricing error. Due to this typographical error, the order was cancelled and is not able to be fulfilled.

As we have reached out to the customer as we are needing more information in order to assist the customer further. Still awaiting response.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I received the credit that Staples which make an error.  Still not happy cause I request update my reward status couple time but get ignore.  Not my job to make call or email on any transaction for reward points. As I purchase almost $5000 from staples, I check my account and remain at low level account status. You are only $ 844.59 away from keeping your status!Learn more about Premier benefitsI am not happy two bad experience in a row from past couple transaction. Please fixed the problem and appreciate if you can issue some free credit win back my buying experience at staples.      Regards,
[redacted]

Staples position on this matter remains the same. We are unable to individualize our policies.

Staples apologizes for the issue the customer faced. According to the order, the order was successfully delivered on the 23rd of July. We would not be able to issue a refund based on this information.

Staples apologizes for the inconvenience the customer experienced. We have reshipped the item to the correct address. It is scheduled for delivery on 01/19/18.

We have corrected the email address and resent the coupon to the customer.

Staples apologizes for any inconvenience for our customer. We offered to deactivate the customer's Reward's account and set up a new account since the customer claims they do not know who redeemed the Rewards. Staples is not responsible for lost, expired, or misdirected Rewards. The customer...

declined our offer.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I was advised that I was just signing a receipt. I was never advised to read anything nor asked whether I understand or acknowledging any guidelines.  I was not made aware that I was waiving any rights.  I was misled and find the response as unacceptable.  Staples has to take responsibility for not providing full information and not informing me of my rights. I have also checked with [redacted] and [redacted] and both advise their customers of insurance policies, etc.  Again, if I was made aware of the policy I would have purchased additional insurance.  Since I was never advised of anything and my property sustained damage, it should be Staples' responsibility to make the customer whole.  They should also adjust their policy and inform customers of the shipping policies as well as inform customers of what they are signing, as is customary in every other business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I will wait to hear from staples before closing out this case
Regards,
[redacted]

Staples apologizes for the issues we may have caused. We have identified what the error was and have had it resolved. We have issued a check to the customer reimbursing the overdraft fees charged as a result of the error. The customer can expect this in 7 - 10 business days.

Staples apologizes for the inconvenience. However, because the item was while supplies last, we are unable to honor the sale price for the customer.

Staples apologizes for this inconvenience. We have issued the customer a $50.00 Staples Gift Card as a gesture of goodwill. The card was sent to the customer via email.

Staples apologizes for the inconvenience. The item the customer sought to purchase was out of stock after confirming the order was received. We do not offer substitutions but may make suggestions on other items. We would not be able to apply the sale price to another item.

Staples apologizes for any inconvenience the customer was caused. We have reached out to the customer and let her know the fraudulent purchase was made on our website and was canceled by our fraud department.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I did got a phone call from Mr. [redacted] from the Office of the President. However, I was surprised by the responses I received, which seem to belittle or dismiss the incidents I reported.Mr. [redacted]'s response regarding the first incident (the call of Nov 19th) was that I MAY have misheard or misinterpreted the information. This is false, and can be verified if the calls are recorded, as they should be.Mr.  [redacted]'s answer regarding the lack of response from the president's office to the emails of Nov 20 and Nov 24 was that I MAY have not received a response.  However, the only explanation is that they were actually never sent (there was nothing in my spam folder). This again can be easily verified.  I also forwarded Mr. [redacted] the two emails I sent previously to the same email address used by the president's office.Misleading customers about return policy by providing disinformation is not only unacceptable, it is actually a serious offense. However, it doesn't seem Staples is taking these incidents seriously.  Given the attitude of Mr. [redacted], and his responses, I do not believe his statements regarding a follow-up.At some point I did ask for compensation (Mr [redacted] did not offer  one), for the upsetting incidents, for being ignored by Staples, and because of Mr [redacted]'s responses which further aggravated me.I told Mr. [redacted] that I am unsatisfied with his responses.  He said that I will be contacted by one of the supervisors from their office. Until I do, I consider this case to be open.
Regards,
[redacted]