Staples, Inc.

Staples apologizes for the inconvenience. As a resolution to the customer's issues, we offered to send them a Staples e-Gift Card for the purchase price of the computer. The customer accepted and the card has been issued. The customer can expect to receive this within 24 hours.

As we have reached out to the customer as we are needing more information in order to assist the customer further. Still awaiting response.

The customer has been advised that we are in the process of removing his email contact information from all of our systems. We are working with our suppression team to ensure that there will be no further contact from Staples via email. If the customer is seeking to take legal action, we...

unfortunately would not be able to provide assistance of legal counsel or advice to the customer. Any actions that the customer would elect to take against Staples would be at his sole discretion and Staples would not be able to provide guidance as to how to complete that action.

Staples apologizes to customer for any inconvenience caused. Staples has been trying to reach customer to obtain receipt; however, customer has not responded to email (s) or calls. Staples is currently waiting for customer's response.

At no time was there any compromise of any financial information. As previously stated, Rewards are not able to be used by another account. We have corrected the printing error to prevent this from happening again. Should the customer wish, we can close their account and open a new one, maintaining status.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
*** ***

Staples apologizes for the inconvenience the customer experienced. We show based off of the receipt that the cards were activated at the register. Unfortunately, activated gift cards are nonrefundable as per Staples' terms and conditions. The customer will need to dispute the charge with their...

credit card company to resolve this.

We understand the customer's frustration. However, our policies page shows the following disclaimer:While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.The promotion the customer saw is the result of a typographical error that was corrected. We would be unable to grant the customer the gift cards she is seeking.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I was advised that I was just signing a receipt. I was never advised to read anything nor asked whether I understand or acknowledging any guidelines.  I was not made aware that I was waiving any rights.  I was misled and find the response as unacceptable.  Staples has to take responsibility for not providing full information and not informing me of my rights. I have also checked with [redacted] and [redacted] and both advise their customers of insurance policies, etc.  Again, if I was made aware of the policy I would have purchased additional insurance.  Since I was never advised of anything and my property sustained damage, it should be Staples' responsibility to make the customer whole.  They should also adjust their policy and inform customers of the shipping policies as well as inform customers of what they are signing, as is customary in every other business.
Regards,
[redacted]

Staples apologizes for any inconvenience caused. Steps were taken to research the matter presented however, all items from each of the orders have signatures or signatures on file with the carrier. The credit provider resolved all disputes in Staples favor due to facts presented. Staples in unable...

to refund disputed items once the disputes have been resolved by the credit provider.

We apologize for the troubles the customer had with our rebate fulfillment team. We have contacted the customer and issued a refund in the amount of $68.46 to the method of payment we have on file. We will review the process for rebate submissions to ensure that the system is working as intended.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12105083.
The business did not resolve the false advertising issue. The photo provided clearly shows the item on display being offered at $32.50, yet the store refused to honor the price. The refusal to honor the sale price for the item being displayed is not acceptable. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Staples apologizes for any inconvenience the customer was caused. We have reached out to the customer and let her know the fraudulent purchase was made on our website and was canceled by our fraud department.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the issues we may have caused. We have identified what the error was and have had it resolved. We have issued a check to the customer reimbursing the overdraft fees charged as a result of the error. The customer can expect this in 7 - 10 business days.

Staples apologizes for any inconvenience we may have caused. We have replaced the order for the customer for the original item at the sale price of $49.99. We have attempted to call the customer to advise we have an order on hold at the sale price and are waiting on him to call us back with a form...

of payment on the order. New order number is [redacted].

Staples apologizes for the inconvenience. The item the customer sought to purchase was out of stock after confirming the order was received. We do not offer substitutions but may make suggestions on other items. We would not be able to apply the sale price to another item.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I will wait to hear from staples before closing out this case
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do feel in the future Staples ad for ink cartridges should be required to state their policy (which I quote from Mr. [redacted]'s letter of October 9, 2015)  "if the member has spent at least $30 in ink and/or toner purchases at Staples over the previous 180 days" within the ink cartridge ad itself, not somewhere else in the flyer, so the customer is not misled, especially since this ad was for $6 per cartridge (not the usual $2) per ink cartridge.
Regards,
[redacted]