Staples, Inc.

Staples Response remains the same.

The customer was issued a Staples Cash Card for the amount of $70.00 as refunds are issued in the method of payment used. The customer has received and used the card successfully.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...

#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12105083.
The business did not resolve the false advertising issue. The photo provided clearly shows the item on display being offered at $32.50, yet the store refused to honor the price. The refusal to honor the sale price for the item being displayed is not acceptable. 
Regards,
[redacted]

We understand the customer's frustration. However, our policies page shows the following disclaimer:While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.The promotion the customer saw is the result of a typographical error that was corrected. We would be unable to grant the customer the gift cards she is seeking.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience experienced by the customer during this attempt to do business with us. We have investigated the customer's complaint and have been able to determine that the shelf pricing displayed in-store was in fact incorrect and that pricing should have been...

honored for the customer at the store during that visit. It is our policy to honor that incorrect pricing for the current customer and then to address the pricing issue after. Additionally, as per the customer's complaint, there was a valid price match for $21.99 to our competitor [redacted]. We have issued the customer a refund credit of $24.44 to match this price at [redacted]. This information has been relayed to the customer.

Staples apologizes for any inconvenience we may have caused. We have replaced the order for the customer for the original item at the sale price of $49.99. We have attempted to call the customer to advise we have an order on hold at the sale price and are waiting on him to call us back with a form...

of payment on the order. New order number is [redacted].

We apologize for the troubles the customer had with our rebate fulfillment team. We have contacted the customer and issued a refund in the amount of $68.46 to the method of payment we have on file. We will review the process for rebate submissions to ensure that the system is working as intended.

Staples apologizes to the customer for inconvenience caused. The Staples Brands Warranty Claims team is attempting to resolve the matter with the customer. Thank you.

Staples apologizes for any inconvenience caused. Steps were taken to research the matter presented however, all items from each of the orders have signatures or signatures on file with the carrier. The credit provider resolved all disputes in Staples favor due to facts presented. Staples in unable...

to refund disputed items once the disputes have been resolved by the credit provider.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[I'm still waiting for  a valid receipt  
Regards,
[redacted]

We have been in contact with the customer and resolved the issue to their satisfaction. We reissued the $40.00 Staples Coupons to their Rewards account, which should reflect in their account withing 3 business days. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do feel in the future Staples ad for ink cartridges should be required to state their policy (which I quote from Mr. [redacted]'s letter of October 9, 2015)  "if the member has spent at least $30 in ink and/or toner purchases at Staples over the previous 180 days" within the ink cartridge ad itself, not somewhere else in the flyer, so the customer is not misled, especially since this ad was for $6 per cartridge (not the usual $2) per ink cartridge.
Regards,
[redacted]

We apologize for the inconvenience the customer experienced. In reviewing the issue, it was determined that the mice the customer was purchasing was priced inaccurately. When the customer submit the order, they were able to secure a number of the mice at the price, however, the system reported that...

they were out of stock. That same status remains at the time of this response. The customer was provided with a $20 Staples coupon for the inconvenience, however, we would be unable to provide the mice at the same price as on the order as it is considered a typographical error. It has been addressed and the correct price is showing on Staples.com.

We have offered to return the unit for a full refund and provide the customer with a $25 goodwill gesture coupon. This is the same courtesy we extend to all of our customers and are unable to individualize our policies and procedures.

Staples apologizes for the inconvenience we may have caused. After the order was cancelled due to out of stock status, we offered to place an order for a different item as a suggestion and not as a substitution. Additionally, delivery times are an expected date and are subject to change. We are...

unable to compensate for purchases made outside of Staples.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...

my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The credit will appear on the customer's next billing cycle. Should the customer have any other issues, we invite them to contact us directly to have it resolved.