Staples, Inc.

Staples apologizes for this inconvenience. We have issued the customer a $50.00 Staples Gift Card as a gesture of goodwill. The card was sent to the customer via email.

Staples Response remains the same.

We have corrected the email address and resent the coupon to the customer.

Staples position on this matter remains the same. We are unable to individualize our policies.

Staples apologizes for any inconvenience for our customer. We offered to deactivate the customer's Reward's account and set up a new account since the customer claims they do not know who redeemed the Rewards. Staples is not responsible for lost, expired, or misdirected Rewards. The customer...

declined our offer.

Staples apologizes for the inconvenience. However, because the item was while supplies last, we are unable to honor the sale price for the customer.

Staples apologizes for the issue the customer faced. According to the order, the order was successfully delivered on the 23rd of July. We would not be able to issue a refund based on this information.

The customer was issued a Staples Cash Card for the amount of $70.00 as refunds are issued in the method of payment used. The customer has received and used the card successfully.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...

#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have been in contact with the customer and resolved the issue to their satisfaction. We reissued the $40.00 Staples Coupons to their Rewards account, which should reflect in their account withing 3 business days. We apologize for the inconvenience.

Staples apologizes for any inconvenience experienced by the customer during this attempt to do business with us. We have investigated the customer's complaint and have been able to determine that the shelf pricing displayed in-store was in fact incorrect and that pricing should have been...

honored for the customer at the store during that visit. It is our policy to honor that incorrect pricing for the current customer and then to address the pricing issue after. Additionally, as per the customer's complaint, there was a valid price match for $21.99 to our competitor [redacted]. We have issued the customer a refund credit of $24.44 to match this price at [redacted]. This information has been relayed to the customer.

Staples apologizes to the customer for inconvenience caused. The Staples Brands Warranty Claims team is attempting to resolve the matter with the customer. Thank you.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I did got a phone call from Mr. [redacted] from the Office of the President. However, I was surprised by the responses I received, which seem to belittle or dismiss the incidents I reported.Mr. [redacted]'s response regarding the first incident (the call of Nov 19th) was that I MAY have misheard or misinterpreted the information. This is false, and can be verified if the calls are recorded, as they should be.Mr.  [redacted]'s answer regarding the lack of response from the president's office to the emails of Nov 20 and Nov 24 was that I MAY have not received a response.  However, the only explanation is that they were actually never sent (there was nothing in my spam folder). This again can be easily verified.  I also forwarded Mr. [redacted] the two emails I sent previously to the same email address used by the president's office.Misleading customers about return policy by providing disinformation is not only unacceptable, it is actually a serious offense. However, it doesn't seem Staples is taking these incidents seriously.  Given the attitude of Mr. [redacted], and his responses, I do not believe his statements regarding a follow-up.At some point I did ask for compensation (Mr [redacted] did not offer  one), for the upsetting incidents, for being ignored by Staples, and because of Mr [redacted]'s responses which further aggravated me.I told Mr. [redacted] that I am unsatisfied with his responses.  He said that I will be contacted by one of the supervisors from their office. Until I do, I consider this case to be open.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[I'm still waiting for  a valid receipt  
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have reshipped the item to the correct address. It is scheduled for delivery on 01/19/18.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...

my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples position on this matter remains the same. The sku number, product description, and order all reflect the item ordered as Refurbished. Should the customer wish, we would be happy to return the item and place an order for the new unit they are looking to purchase, with the mentioned $35 Staples Coupon applied.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]
I am still not fully satisfyd, but that is all they can do at this time.  My computer is still not fixed, so I am taking it  to another company to see if they can fix it.  As far as the refund, I used a debit card and expected a cash refund, but instead they  refunded it to my checking account which will take 5 to 7 days for me to get my money back.  I did not think that was legal.  I am still waiting for my refund.

Staples has pursued additional options for the customer, none of which were accepted. We reached out to [redacted] on helf behalf to see if a repair or refund. The manufacturer is willing to follow the warranty terms to facilitate repair. We reiterated that we can only offer a credit for the purchase price. We would not be able to credit the customer more than what they paid for.

Thank you.  I downloaded the coupon and used it.  Please forward my complaint to the district manager.  The [redacted], OR store didn't want to honor the coupon at first.  I had difficulty just using it.
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