Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I know ultimately Revdex.com will close my complaint in favor to Staples regardless of the merit of my complaint.I am declining this response because it is just like sending a letter to a friend through [redacted] from a post office who doesn't sell postage stamps. Post office should have basic postage supplies like stamps or envelopes or boxes. And it does. Staples want to make money for [redacted] services, but it does not supply basic supplies like ground envelopes, but provide high end supplies such as express services.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]
I am still not fully satisfyd, but that is all they can do at this time.  My computer is still not fixed, so I am taking it  to another company to see if they can fix it.  As far as the refund, I used a debit card and expected a cash refund, but instead they  refunded it to my checking account which will take 5 to 7 days for me to get my money back.  I did not think that was legal.  I am still waiting for my refund.

Unfortunately, due to the fact that [redacted] advised the order was fully delivered and signed for, Staples is unable to provide the customer with a refund. They will need to dispute the charge with their credit card company.

We apologize for the trouble we may have caused. A replacement card was issued to the customer in the amount of $150.00, which will arrive in 7 - 10 business days.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Staples must take responsibility for its product.  I said cancel it.  Staples  should be the one to cancel this horrible, irresponsible product.]
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have had [redacted] investigate the lost package and they advised that it was delivered and signed for. Unfortunately, due to these results, Staples is unable to reship the order. The customer will need to dispute the charges with their...

credit card company.

Staples apologizes for the inconvenience the customer experienced. The customer has done an exchange in store for the ink.

Staples apologizes to the customer for the inconvenience. We have researched the matter and found that the customer was upgraded to [redacted] 10. After some time, the customer requested to downgrade back to [redacted] 7, to which our tech recommended a data backup so the customer would not lose her...

files. The price of that is $69. Our charge for installation of an operating system is $99. We will happily review the issue with the Senior Management team to ensure that our associates are clearly explaining the services and options available to the customer.

Thank you.  I downloaded the coupon and used it.  Please forward my complaint to the district manager.  The [redacted], OR store didn't want to honor the coupon at first.  I had difficulty just using it.
.

Staples apologizes for the inconvenience the customer experienced. The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale...

altogether. With a "while supplies last" item, we will not offer compensation, a backorder, or a raincheck in the event it is out of stock.

Staples apologizes for the inconvenience, however we are unable to refund the customer due to proof of delivery. The customer will need to dispute the charge with their credit card company for further resolution.

Staples position on this remains the same and consider this matter closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
In the end I had to buy a replacement phone, so I would like to be reimbursed for it. I spent $709.03 on a new phone. I already paid them $132.44 to repair the phone. So I am requesting reimbursement for $576.59 ($709.03-$132.44).  Regards,
[redacted]

Staples apologizes for the inconvenience we may have caused. In researching the order, it was determined that we did not have sufficient stock available to fulfill the customer's order. At this moment, the item remains out of stock. We reached out to the customer via email to see if there was...

another printer that may suit their needs. We have not heard back from the customer.

Staples position on this matter remains the same. They were informed that their order was priced incorrectly and would not be processed.

I have not received the 25 dollar gift card. I can be reached at [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience the item not being available has caused. The customer accepted a new order for the product. The order was placed and is expected to be deliver on Monday 5/16.

Staples has pursued additional options for the customer, none of which were accepted. We reached out to [redacted] on helf behalf to see if a repair or refund. The manufacturer is willing to follow the warranty terms to facilitate repair. We reiterated that we can only offer a credit for the purchase price. We would not be able to credit the customer more than what they paid for.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Ok, then please do not close this case until I have received the promised checks for my rebate.
Regards,
[redacted]