Staples, Inc.

Staples apologizes for the inconvenience the customer has experienced. We have researched the matter and determined that the gift cards were used on a store purchase and online order that are associated with the customer. The online order was shipped to the customer's address. With these findings,...

we are unable to reissue the cards.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I know ultimately Revdex.com will close my complaint in favor to Staples regardless of the merit of my complaint.I am declining this response because it is just like sending a letter to a friend through [redacted] from a post office who doesn't sell postage stamps. Post office should have basic postage supplies like stamps or envelopes or boxes. And it does. Staples want to make money for [redacted] services, but it does not supply basic supplies like ground envelopes, but provide high end supplies such as express services.
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. Unfortunately, the item cannot be returned due to Staples 14 day return policy for electronics which is posted online as well as the back of the receipt. However, the store manager has offered a $103 plus tax gift card for store...

credit. This is the only offer that Staples is able to offer the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Ok, then please do not close this case until I have received the promised checks for my rebate.
Regards,
[redacted]

Staples apologizes to the customer for the inconvenience. We have researched the matter and found that the customer was upgraded to [redacted] 10. After some time, the customer requested to downgrade back to [redacted] 7, to which our tech recommended a data backup so the customer would not lose her...

files. The price of that is $69. Our charge for installation of an operating system is $99. We will happily review the issue with the Senior Management team to ensure that our associates are clearly explaining the services and options available to the customer.

Staples apologizes for the inconvenience we may have caused. After the order was cancelled due to out of stock status, we offered to place an order for a different item as a suggestion and not as a substitution. Additionally, delivery times are an expected date and are subject to change. We are...

unable to compensate for purchases made outside of Staples.

Just to be clear - I am asking Staples to file a report on ITS behalf - which will have the impact of signaling to criminals and law enforcement officer - as well as illegitimate customers - that is is serious about reporting and prosecuting internet fraud, protecting customer ID and stopping the illegal resell of its products. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Staples must take responsibility for its product.  I said cancel it.  Staples  should be the one to cancel this horrible, irresponsible product.]
Regards,
[redacted]

Staples apologizes for the inconvenience we may have caused. In researching the order, it was determined that we did not have sufficient stock available to fulfill the customer's order. At this moment, the item remains out of stock. We reached out to the customer via email to see if there was...

another printer that may suit their needs. We have not heard back from the customer.

Staples position on this matter remains the same. They were informed that their order was priced incorrectly and would not be processed.

We apologize for the trouble we may have caused. A replacement card was issued to the customer in the amount of $150.00, which will arrive in 7 - 10 business days.

Staples apologizes for the inconvenience the customer experienced. The customer has done an exchange in store for the ink.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Staples apologizes for the inconvenience the customer experienced. We have had [redacted] investigate the lost package and they advised that it was delivered and signed for. Unfortunately, due to these results, Staples is unable to reship the order. The customer will need to dispute the charges with their...

credit card company.

Staples position on this matter remains the same. The unit is warrantied by [redacted] for 1 year from the purchase date. We would be unable to issue compensation for lost time, wages, or resources.

Unfortunately, due to the fact that [redacted] advised the order was fully delivered and signed for, Staples is unable to provide the customer with a refund. They will need to dispute the charge with their credit card company.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

We apologize for the inconvenience the customer experienced. In reviewing the issue, it was determined that the mice the customer was purchasing was priced inaccurately. When the customer submit the order, they were able to secure a number of the mice at the price, however, the system reported that...

they were out of stock. That same status remains at the time of this response. The customer was provided with a $20 Staples coupon for the inconvenience, however, we would be unable to provide the mice at the same price as on the order as it is considered a typographical error. It has been addressed and the correct price is showing on Staples.com.

I have not received the 25 dollar gift card. I can be reached at [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. Unfortunately, the customer's credit card was not approved when they placed the order. We notified the customer via email on 11/24/16. We held the order for 6 days and did not hear back from the customer. At this point, we had no choice but to cancel the order. Unfortunately, because the item was while supplies last and a special buy item we are unable to honor the sale price for the customer.