Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Staples position on this matter remains the same. The unit is warrantied by [redacted] for 1 year from the purchase date. We would be unable to issue compensation for lost time, wages, or resources.

Staples apologizes for the inconvenience the customer has experienced. We have researched the matter and determined that the gift cards were used on a store purchase and online order that are associated with the customer. The online order was shipped to the customer's address. With these findings,...

we are unable to reissue the cards.

Staples apologizes for the inconvenience the customer experienced. Unfortunately, the customer's credit card was not approved when they placed the order. We notified the customer via email on 11/24/16. We held the order for 6 days and did not hear back from the customer. At this point, we had no choice but to cancel the order. Unfortunately, because the item was while supplies last and a special buy item we are unable to honor the sale price for the customer.

Staples position on this matter remains the same. The sku number, product description, and order all reflect the item ordered as Refurbished. Should the customer wish, we would be happy to return the item and place an order for the new unit they are looking to purchase, with the mentioned $35 Staples Coupon applied.

Staples apologizes for the inconvenience we have caused. We reached out to the customer and filed a warranty claim. Since replacement parts are currently on backorder, we offered to issue the customer a Staples Coupon for the purchase price of the chair. The customer accepted and should receive this...

via email within the next 48 hours.

Staples apologizes to the customer as our coupon sender was causing issues where customers were not receiving courtesy coupon. I have reissued the $50 credit to the customers order and sent it to his email account.

in response to your response. This is the same thing I have been told already. If the emails actually stop then at that time I will accept your action. For future reference I spelled my first name wrong on my [redacted] app. The correct spelling is '[redacted]' .Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Just to be clear - I am asking Staples to file a report on ITS behalf - which will have the impact of signaling to criminals and law enforcement officer - as well as illegitimate customers - that is is serious about reporting and prosecuting internet fraud, protecting customer ID and stopping the illegal resell of its products. 
 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. Unfortunately, the item cannot be returned due to Staples 14 day return policy for electronics which is posted online as well as the back of the receipt. However, the store manager has offered a $103 plus tax gift card for store...

credit. This is the only offer that Staples is able to offer the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
This desk is brand new the assembly and staples assembly cost me $300.00, this is staples issues. The desk is brand new , it is staples responsibility not to tell defective items. I  do not know who the manufacturer is since Staple sold the desk and the assembly was through them.
Regards,
[redacted]

We have notified the customer that a processing error at our print vendor resulted in some of our Rewards members receiving statements intended for another member. We are in the process of correcting this. Please be advised that another member may not redeem a coupon assigned to a different Rewards...

number.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. The Rebate Easy Id number submitted it was incorrect. The Rebate Easy Id has been corrected and the rebate has been processed. Provided the customer with the tracking number and advised her it will take up to 15 business day to...

receive her [redacted] Pre-paid card for $36.00

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The/ computer/ was/ malfunctioning/ already/ operating/ slowly/ prior/ to/ my/ call/ to/ [redacted]..which/ was/ just/ several/ days/ after/ the/ 14/ day/ window./ I/ would/ think/ you/ would/ prefer/ a/ happy/ customer/ rather/ than/ another/ complaint/ and/ unhappy/ customer/ to/ add/ to/ the/ growing/ list./ This/ is/ a/ faulty/ computer/ and/ all/ you/ have/ to/ do/ is/ return/ it/ to/ [redacted]/ and/ they/ will/ credit/ you....its/ a/ very/ easy/ vendor/ process./ Very/ sad/ company/ you/ are./ This/ is/ a/ "decontented"/ version/ of/ the/ true/ [redacted]/ and/ I/ believe/ that/ is/ fraudulent.
Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. We have been in contact with the customer and are working to get his cards replaced at no charge.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I agreed to accept the reimbursement for postage as well as the $25.00 gift card; however, the business and their associates have blatantly lied and I have not agreed to accept their response to the Revdex.com, since it not accurate and untrue.  Also, why are they not answering as to whether or not there was a camera in the copy center area where the problem occurred?
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused to the customer. The correct pricing of the customer's order is $66.98 of which the customer received an email confirmation for. An additional discount was added in error, and was corrected back to the pricing of $66.98. Staples is unable...

to add an additional discount to the order. Unfortunately as the customer no longer has the original packaging, the product is not eligible for a return per Staples Return Policy.

Staples has refunded the customer the amount paid back to their method of payment. At this time, we are unable to reship or offer a replacement. If the customer would like a new order, they will need to place a new order at their own convenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This offer by the Staples is the third times.  This computer is far much inferior than the one was on hold.  The way how Staples mistreated the consumers is not suprise to me.  Therefore, there are many thousands complaints against Staples.  Soon or later it lands at court. I even less suprise.
Regards,
[redacted]