Staples, Inc.

We reached out to the customer and explained that transactions are only charged the final amount. We assured them that we would address this issue internally to ensure that our representatives are communicating accurate information. We offered to look into switching the payment method to the gift...

card, but the customer was satisfied with the conversation and did not want to possibly delay the delivery.

Staples apologizes for the customer's inconvenience. We have reached out to the customer and as gesture of goodwill, we issued a $40.00 Staples Coupon.

Staples response was to confirm the acceptance of the coupon as a resolution. This coupon will have minimum purchase requirements. It cannot be used to purchased gift cards, postage stamps, or prepaid cards. We have issued the $70 Staples Coupon to the customer. They can expect to receive this in 7-10 business days.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  However, at the time that I had sent those faxes, the sign was not clearly in full view as I stated.  I am satisfied that the fee was refunded.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples would not be able to accommodate the customer's request. This customer has been advised why we would not be able to process their request as we have issued multiple amounts of coupons in the past regarding this same issue. We apologize for the inconvenience and consider the matter closed.

We apologize tremendously for the inconvenience the customer has endured. The package was sent without any tracking information and would not be able to be located. Unfortunately, insurance was not purchased either. We have no other resources in which we can try to locate the package.

Staples apologized to the customer for the inconveniences that they experienced. We have advised the customer that a phone number is not required to get an NSP quote. However, at this time we do not carry them pen refills that they needed.

Staples  investigated the customers claim again and was able to determine as of 12/2/2017 the item was removed from Staples.com as the header of this product was listed incorrectly.  Staples is not responsible for typographical errors. The customer was offered assistance in returning the item for a full refund at this time. Staples apologized for the inconvenience.

We have tried contacting the customer via phone on two occasions, on each phone number provided and tried via email. At this time, the customer yet to respond. Should the customer reach out to us, we would be more than happy to resolve the issue.

As previously stated, this order was cancelled due to unavailability of the item. The price match the customer requested cannot be granted because this item does not qualify for the reasons explained.

We apologize for the troubles the customer has encountered. We contacted them to let him know that a refund was processed on 4/15. We advised them of a 3 - 5 business day timeframe for it to appear on his account. As a gesture of good will for the customer's difficulties with this order, we issued a...

$15.00 Staples coupon.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[The seller misrepresented its product and mislead consumers.  The wrongful information provided by the seller was not typo or immaterial, it was significant different than its actual product.  The option provided by the seller were 1. keep what I have, 2. Return it. or 3. 20% discount off the original price of another similar product.  The seller wasn't penalized from the fault made at their end.  So, I would not accept with their response.]
Regards,
[redacted]

Staples apologizes for the inconvenience. We reached out to the customer in regards to this matter. We informed them that we are unable to issue a credit in this manner as this is not how our return policy is set up. In order to receive a credit for this item, they will need to contact our Staples...

Brand Support at [redacted]; however, they will be required to provide them with a proof of purchase. In regards to the item left at the store, any unclaimed items will be treated as lost and found and discarded after 30 days. Please understand that we are unable to individualize this policy; our records indicate we have made several exceptions for this customer in the past but we are unable to continue to do so.

Staples apologizes to the customer for the inconvenience they have experienced. We have issued the customer a $10 coupon directly to their email address.

Staples has resolved the Revdex.com compliant with this customer. Customers Rebate was never submitted due to his order being changed per his request This order change cancelled his original Rebate submission. Our Rebates team has created a new rebate on 6/27/16. called customer to let him know about his...

new rebate and also have sent a courtesy coupon for the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Yes, the gift card is non refundable. But you do need to take responsibility for the sale service. I can't use the link from giftcardmall and also they can't resend me a new link. If you say the card is activated, please send me the card detail.  
Regards,
[redacted]

We apologize for the inconvenience we may have caused. We have issued the customer a $20.00 Staples Coupon to replace the pen refills that were purchased.

We are very sorry to hear the customer encountered a problem with the inlaid logo table. We have reached out to our Business Interiors division with whom the customer placed their order. As it turns out, we were advised that his table was delivered over a year ago and it had been in storage since...

that time. Due to the amount of time that has passed, we are unable to substantiate claims that the damage occurred prior to the item being placed in storage. Additionally, we are unable to return the unit due to the purchase being well outside of our allowable return period. As a goodwill gesture, we offered the customer the option of repairing the defect and that Staples would cover half the repair cost. Regretfully, due to the reasons outlined above, Staples is unable to provide a full refund.

Staples apologizes for any inconvenience the customer has experienced. The customer signed an intake form which does state that Staples is not responsible for data loss. The diagnostic and repair was not completed due to the computer not being able to connect to the internet. The customer has been...

refunded for the tech service repair, and was offered a gift card to cover part of the cost of a replacement hard drive. The customer's computer was not damaged while in Staples possession and does not warrant replacement. The offer of the gift card still stands.