Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I am only rejecting Staples response because I can't be sure the postcards will be delivered this time either until it happens and I survey the residents to make sure they received them. Since the two regular postal carriers on the route said they did not deliver the postcards the first time, I would like to keep this case open in the event the postcards don't get delivered again.    
Regards,
[redacted]

We have reviewed further and did find that the total amount issued would be $156.00. This has been adjusted. Should the customer have any further issues, we invited them to contact us directly to have them resolved. The customer accepted.

Staples apologizes for any confusion with our Rebate program and the inconvenience it has caused. After reviewing the customer's account we were able to locate accurate transaction details and submitted the rebate for our customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] Staples has refused to return my money $69.99 for the poor rude treatment that I received by their Manager  [redacted] this is why many people do not like muti million dollar companies.  Staples has refused to stop the easy rebates scam and will not admit to their wrong doing.  I am unsatisfied and upset that I had very poor customer service and was scammed by the STAPLES rebate. Staples has been aware that they do not offer easy rebates for a very long time according to some of the other complaints I have read. Staples will not stop this rebate  scam until a class action law suit is filed and won.    
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. Left voicemail for customer on Aug 18, 2016 to advise a refund of $159.62 was issue back to her card and would take up to 3-5 business days to receive. Refund was credited back to her account on Aug 13, 2016. Emailed...

and left a voicemail for customer to advise this and provided the following Authorization number [redacted] to give to her bank to research.

Staples is working on this issue and unfortunately it is taking longer than expected to get the results we would like. We are asking for little more time to take care of this customer in the manner that is best. Thank you

We apologize for the troubles the customer has experienced. We do show that the refund of $96.49 was issued to the [redacted] card that ends in 0407 on June 2nd. A credit invoice could not be provided as the credit was done through the original order. As a gesture of goodwill, we have sent a $25.00...

Staples coupon for the inconvenience.

We have researched the customer’s claim with the store in question and received information about the events that led up to her address appearing on the label. We were advised that the customer was informed that USPS labels include the full address vs. UPS labels, which only show the phone and name....

We were advised that the customer opted for the USPS service due to the service having a lower cost for shipping. We were advised by the store that the store associate assisting her had shown the customer the completed USPS label, which contained the address and then proceeded with payment. As a goodwill gesture, we have sent the customer a check for $9.95 and also a $25 Staples Gift Card to be used on a future in-store or online purchase.

Staples apologizes but due to fraudulent activity the customer's Staples Business Advantage account has been closed. We unfortunately are not able to reopen the account.

We are doing exchange for items at store level for customer.

We are very sorry to hear that the customer's card was double charged for a recent purchase at our [redacted] store. Our research confirmed that due to the card being swiped more than once at our register, it caused a 2nd authorization for $635.99 to appear on their account. We reached out to the...

customer and received a reply back that the funds have been returned to their account. As a goodwill gesture, we have sent the customer a $100 credit via email that they can use on a future in store or online purchase.

Staples apologized to the customer for the inconvenience they experienced when submitting a rebate. We have attempted to contact the customer via email that was provided to gather more information about the purchase. Once information is received, we will assist the customer with submitting the...

rebate and receiving the compensation.

On 02/07/17, Staples processed the missing rebates. Unfortunately, it will take 4-6 weeks from that date to receive the rebates. Again, Staples apologizes for the inconvenience the customer experienced.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As I replied to the company "As I stated in my complaint, I ordered it over the phone not on your website. It will be in your interest to honor your listed price as how will I ever depend on your sales etc if I can't know if you will honor your prices..."The company is still saying it was the website it was NOT the website! I ordered it on the phone, you cant blame it on a typographical error. Staples has to man up and honor their prices and commitments.
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. Staples has made multiple attempts to contact this customer by both phone and email with no response. Without crucial receipt information, no assistance can be provided. If this information is provided we will certainly assist...

further.

According to our order notes, it has been explained to the customer that the order placed ([redacted]) was cancelled and replaced under new order number ([redacted]). Since the original order was cancelled, the total amount reflects a $0. Since the funds had already been taken from the gift cards, we replaced the order and adjusted the order to a $0 balance. It would have taken an additional amount of time, normally 7 – 10 business days, to have these cards issued to the customer and then have to replace the order which would yield a receipt that shows the accurate balance paid. This was also communicated to the customer as the only way to have the order reflect the amount spent. We apologize to the customer for the issues that we may have caused, but the way the orders was cancelled and subsequently replaced, prevents us from generating a receipt or invoice that reflects the amount spent.

Staples position on this matter remains the same. We would not be able to apply this offer to a substitute item.

Staples apologizes for the issues we may have caused. We reached out to the customer, who confirmed that she received the [redacted] Prepaid Card loaded with the rebate amount. The other submissions were invalid due to multiple filings.

We apologize for the trouble we may have caused. The ad in question is the result of a typographical error. Per Staples terms and conditions, we would not honor the promotion, however, as a gesture of goodwill, we issued the customer a Staples Coupon as a result of the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[As the shipper of my package using [redacted] service, I would like Staples to forward my complaint to [redacted] for immediate action. As stipulated in my complaint, a [redacted] female supervisor did confirm to me during our telephone conversation that the manner in which my package was delivered by their delivery driver wasn't inline with their policies. This mplies that they didn't fulfill their part of the contract safely deliver my package. Based on this negligence by [redacted], I hereby request full refund of the cost of my package and postage. I believe that Staples has a vital role in this case since it is in their store that my package was accepted for onward delivery using [redacted] service.]
Regards,
[redacted]