Staples, Inc.

This customer has been restricted from ordering online with us. Should the customer wish to shop with us, they may do so in our retail stores. We would not be removing the restriction and we consider the matter closed.

Staples apologizes for any inconvenience the customer has experienced. We issued compensation as agreed upon with the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Two things are clear:  the hard drive should never have been sent to the lab in the first place since work done in the lab involves corrupted hard drives, not drives having a virus. None of the work I was told would be done by the lab ever took place.  The lab simply copied the hard drive, virus and all, onto an external storage.  The second issue is that the technician referred to as the person manually recovering photos from the hard drive did so on her own time, at her home.  She asked my permission to do so and I was happy to agree.  She used her own equipment and had my hard drive in her possession.  At the time, she only worked a few hours weekly at Staples, and has since left that position.  This technician is well aware of how the entire situation was mishandled.  The claim that it was more cost effective to NOT reimburse the monies paid for a lab (which was reportedly the only option left) and now stating that it would have cost me more if I were charged hourly for work that did not take place on company time using company equipment is unacceptable.
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused to the customer. Due to the popularity of the Black Friday sale, the demand was extremely high and we sold out of the [redacted] Air 2 faster than anticipated. Please note that emailed confirmations received upon placing an order are...

in recognition of your request for an item and not a confirmation that your order will ship. Sale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[As advised by Staples that they are currently in the process of having the my email suppressed so thatno further emails are sent is absolutely wrong as I Did received a Customersurvey form and my email address is still connected Rewards account that wascreated without my consent. If Staples have removed my email address andcanceled the account then I should not receive any email including surveys. I received the following SPAMemails on my email account (India)July 10th 2015 forStaples Order [redacted]July 12th 2015I Received “18 emails for Staples Receipts” from 1[redacted], Please don’t tell me One customer did 18 different transactionsin a single day in the same store for different items. July 14th 2015 anotherStaples Order Receipts from [redacted]July 15th 2015 IReceived 2 Staples Order Receipts from [redacted]July 16th 2015 Ireceived 1 Staples Order Receipts from [redacted]3 for the user [redacted] which is not me July 17th 2015 Ireceived 3 Staples Order Receipts from [redacted]
July 19th 2015 Ireceived 1 Staples Order Receipts from [redacted]And finally July 21st 2015I received 1 Staples Order Receipts from [redacted]
On July 21st 2015 when Icalled [redacted] and theperson who answered was rude to me and did not assist me at all, he never listenedto what I wanted to say or explain but he hung up on me telling me to call the800 number and chase them. Thou some from the store used this email address notthe customer care.Since July 21stI have been chasing for the answer why there is not “Unsubscribe” Link which isa mandate and trying to explain the situation to Business and even the Staplesoffice of president is not at all bothered.In total 28 Staples Order Receiptsall of them without “Unsubscribe” Link,  evenafter promising and advising that they are currently in the process of havingthe my email suppressed but I’m still getting Survey forms. And in total 34emails I have received which is very irritating.  Stapleas is sharing clientName, purchase history and other information across border and I have beentrying to explain that this is also a rick to individuals personal information isleaked and this is a high risk. Instead of being sorry ortaking serious actions, the only answer I get is they are currently in theprocess of having the my email suppressed and that is not done either.As once again I ask thesame questions 1. Why My personal emailaddress was added without my consent.2. I'mnot a customer then Why multiple Staples Receipt has been deliveredto myemail address.3. Whythere is no Unsubscribe button available in the Staples Receipt email.4. When Icalled the number [redacted] instead of rectifying thereerror they were rude to me.5.Staples is Showing Fake Sales? Or In correct Data? Or Data Forging? Ineither of them they are collection and sharing False information.6.Staples is not accepting its mistake but trying to hide the truth andmanipulating personal and customer information along with sending orsharing Sales Receipts.Staplesis not following any business policies and procedures as per the Norms or notfollowingLaw. I Want Department ofjustice to advise now what should be the next course of action and help me withthis. I need proper answers and security of US consumer, with data to be protectedby Staples.As I have been suffering Ineed Staples to compensate me for all this. Regards,
[redacted]

Revdex.com:
 I received an E Mail from Staples saying they have removed me from their list.
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my...

issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer and corrected all rewards numbers and issued the 6 $ in form of a new coupon . There was still one rewards number we where unaware of belonging to this customer.

Staples apologizes for the issues. We have reached out to the customer about their order. Unfortunately, it could not be fulfilled and was subsequently cancelled. The customer was informed that the order could not be completed. At this time, a new order would need to be placed at the current price.

Staples apologizes for the inconvenience the customer experienced. We are sorry for the delay in approving the price match to [redacted]. We investigated the price match and determined that it is a valid price and adjusted the order accordingly.

We apologize for the inconvenience. We do not price match Black Friday items as it states in our terms and conditions. If the price at [redacted] is still on sale currently, you are more than welcome to contact customer service at 8[redacted] and request the price match be entered for an order.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
As I explained previously, sensitive information exists on the product and cannot be adequately erased. Moreover, I even provided a video to Staples as proof that the items do not work as advertised. See [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns...

in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I am not going to discuss legality of this Staple response, I will avoid this company for my future shopping needsI am requesting Staples to remove my name from their email and mailing list immediately. 
Regards,
[redacted]

We have contacted the customer and been made aware that the issue was resolved to the customer's satisfaction.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The company states this over the phone but hasn't addressed why this was not disclosed on their competition pricing area of their website.  I have provided the attachment showing that this information was not provided.  I understand that the companies policy now but instead of wasting my time calling in to the call center, they should have disclosed their rules on the website.  My time is valuable as well and they have no issue wasting it.  Their site leads you to believe that this is so simple and easy but just not the case.  False advertising in my opinion and I have the proof in screen captures to prove it.  Will follow up with the attorney general's office as well if my demands are not met.  Also, if you look at [redacted]'s price for the toner today, it is still marked at $80.00.  I informed Staples that this was not a Black Friday sale but they didn't care.  Again all the proof is provided.
Regards,   
[redacted]

Staples position remains the same and we consider the matter closed.

Staples apologizes for the treatment the customer received as noted in their complaint. We will address these issues internally with the appropriate parties. The Rewards were not issued as the coupon used was for in store purchases only. The customer placed in store kiosk orders, which do not...

qualify as an in store purchase. Additionally, the items have already been returned and refunded. We would be unable to grant any Rewards.