Staples, Inc.

We apologize for the issues experienced by the customer. After discussions with the store, it has been agreed upon to credit the customer's method of payment $321.00. This should reflect on their method of payment within 3 - 5 business days. We apologize for the issues experienced and hope the...

customer will remain a valued Staples customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have investigated Mr. [redacted]'s complaint and determined that used on a recent order for 6 [redacted] came back as belonging to a Freight Forwarded  of which we are unable to ship product to due to increased risk. Additionally,we were unable to release the order due to contractual agreements...

with [redacted] as it pertains to the purchase of multiple units by a single individual. Our records indicate that on an April 19th call to Staples, Mr. [redacted] was advised that he is not restricted from placing orders; however, we were unable to complete his most recent for [redacted] products due to the facts stated above. Our position on the matter remains the same.

We are sorry for the trouble you have encountered . We have reached out to our Contract Escalation team and found that order#[redacted] $325.31 for your account was owed. We have refunded to the account on order and cancelled out the account membership as per customer Request. Should see posting...

within next 10 business days should you have questions please contact [redacted]

Staples apologizes but in researching this matter it was determined that the reason the keyboard did not fit flush was due to the fact it was a 3rd party keyboard (not OEM). Additionally, when Ms. [redacted] dropped the unit off at the store she provided the store with a bag of screws that she had as a...

result of a self-repair attempt on the unit. Based on the these facts, we are unable are unable to grant her request to have her unit repaired by **.

Staples apologizes for any inconvenience we may have caused the customer. Whenever possible, our Copy and Print staff will try to accommodate on demand requests. However, due to our completing orders in the manner in which we receive them, our stores may not be able to complete your order while you...

wait. In the event the customer does not have sufficient funds to complete an order at the self service machines, our stores are unable to refund the portion of the copies that have been completed. As a goodwill gesture we have provided a $27.00 Staples Courtesy Coupon to the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference...

to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
both offers were valid, I will proceed with small claims court.
Regards,
[redacted]

Staples will not be honoring the price match to [redacted].com as the item was a clearance item. Staples price match policy does not price match a competitor’s clearance item. Customer was notified in store and via Office of the President that the price match was not going to be honored. We have also addressed the way the issue was handled in store.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Clearly the Staples office in charge of investigating complaints did little more than accept the word of a manager who failed every step of the way to provide the service requested and to resolve this dispute.  Of course, she will defend her actions but if Staples wanted to determine the validity of my concerns, they would have done a thorough investigation.  I will use other means to gain resolution.
Regards,
[redacted]

Unfortunately, when the self service copy machine indicates that the customer does not have sufficient funds to complete the order, Staples is unable to offer a refund for the portion that has been completed. Staples is unable to substantiate the customer's claims that the machine indicating this was caused by a malfunction. We apologize again for any inconvenience this may have caused.

We have looked into the issue and apologize for the inconvenience. We have processed an order and sent the customer 1 of the item free of charge. It was shipped to the customer's home and is currently tracking to be received tomorrow.

Staples apologizes to the customer for the inconvenience. We have issued a $50 Staples Coupon as a gesture of goodwill. This was sent via email.

We apologize to the customer for the difficulties they experienced with their orders. Unfortunately, we did not have a sufficient stock available to fulfill the customer's orders. At the time of this writing, we are still depleted of stock availability. We will ensure this issue gets reported to our...

internal team members for further review.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...

concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I received an email stating they would credit my account for the purchase amount. Twenty minutes later, I received an email stating they would not credit my account until I returned the product. I do not have the product. I never received the product, that is the whole issue! They never shipped the product.
Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. We have issued a refund check in the amount of $16.49 on October 31, 2017. The customer should receive the check within 7-10 business days. We have also issued the customer a $15.00 courtesy coupon for all of the issues they have...

encountered.

I am faced with an absolute schmozzle. The problem stated in 1990 with a LIRA I had transferred from [redacted] and locked in with Concentra as I was relocating to Australia. I had already 30 years of successful investment with Concentra ( Cooperative Trust Company of Canada) at the time. I signed a specific LIRA contract with the Cooperative Trust Co., account management. The problem was that after 23 years the LIRA grew from $9,600 to end $23,600. How can this be seen or construed as a Fit for Purpose investment strategy or return for an LIRA. When I asked for Concentra in 2005 to explore using other investment vehicles other than Term Deposits, I was told that in 1996, they moved away from the Mutual Fund market and could no longer offer options. However, if I was a resident of Canada, I could open an account with their appointed partner who did offer Mutual Fund equity.

As I am not a resident of Canada, I cannot open an account with any Cdn financial institution.

I am very annoyed that Concentra changed the investment vehicles they managed; and entered into a partnership with a new entity for Mutual Fund investments, and Concentra did not see fit to ensure existing LIRA's they had under administration had access to the new Mutual Fund investment partner. This falls in the grey morale obligation basket and thus beyond the capacity of the OBSI and the SFSC are toothless in the power they have been granted to facilitate. As for Concentra, they have flat out pulled the shutters down and have not offered to resolve this issue.

To top it all, investors in Concentra made more of dividends then I did through my Locked In Retirement savings.

Do Your Own Research before dealing with Concentra.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  Staples has done nothing to address my concerns as a consumer. All they have done is recite their legal protections to avoid fulfilling the order as placed and offered their standard return policy which now requires my additional effort, time, and resources. It seems that the only one taking a hit here is me. Staples advertises and falsely sells an item for more than 3 days online but seems to have no consequences for it. I guess the error I made was trusting their brand again. The only reasonable solution is for Staples to honor the sells they made and correct this issue for the consumers who chose to spend their hard earned money on their website. From various forums, I'm far from an isolated incident with regards to this advertised item. Though I believe it was finally changed Tuesday Nov 28th, I have screenshots showing this item was still falsely advertised as late as Sunday Nov 26th. It went on sale Thursday Nov 23rd. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I reject the offer from Staples as they have not provided any documentation to me that stated that they are not responsible for any loss of data. Nor was I told by the employee at the time I left the computer with them. If they were not going to supply copies of the paper work to the customer they should have to inform the customer verbally. In addition the file were deleted and not recovered by Staples and the windows operating system was made invalid by what ever they did to the computer. The gift card would not cover the cost to replace the hard drive let alone the cost of a new licence for windows 10 pro. If this is how they treat customers it is no wonder they are losing customers to other retailers and all there top level executives are leaving. I do not feel that the request is unreasonable given they have not been able to prove that they have not damaged the computer or lost the files through their actions. They knew the machine did not connect to the internet when they took it from me. If they need that function to complete the repair they should of stated it to begin with. If compensation is not made I will be forced to seek legal action to resolve the issue.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples replied and my account status has been update to Premier on May 13. Today June 7, 2016, I check my account online and I don't see my status has any change. I screen shot my staples account page side by side [redacted] website,  this can prove the date since June 7, 2016, staples don't have any update on my account and just make up some excuse to the customer. Very upset and this is an unacceptable service.   
Regards,
[redacted]