Staples, Inc.

Revdex.com:I thank Staples for responding to complaint # [redacted] and accept...

the response given. However, as of December 27, 2015,  I do not see that a $39 credit has been issued or posted to my Staples account. According to a Staples phone representative, the credit does not appear to show within the Staples accounts system. Regards,[redacted]

Staples Apologized to the customer for the inconveniences and replaced order to correct address for free of charge.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
If Staples "does not set these rules and requirements, and as such, cannot be held responsible for the towing of customer's cars," then why is the Staples' company logo clearly identifiable on all of the parking lot signs even though this parking lot is shared with other businesses?  The fact that Staples doesn't take responsibility or stop this money making practice, it sends the message to your customers that Staples not only supports this deceitful business practice, but actively encourages it.  Additionally, the signs that you do have posted are deliberately written poorly and are confusing.  The beginning of the sign reads "Parking Permitted for Staples Customers Only" and as you scroll the fine print the zinger reads "No parking is permitted forany reason or length of time after patronizing the establishments." Furthermore, the fact that a parking lot watcher is paid to watch the lot as the tow truck operator waits close by to deliberately and immediately tow patronizing customers’ cars is appalling.  Finally, the Staples manger in this location is being yelled at in front of customers all day because cars of innocentcustomers are being towed. This is not good for your customers or your employee’s moral.  You have customers patronizing your store and this is how Staples shows its customer service and appreciation. Staples should be ashamed. This is an all around bad business practice for all those involved.  I have a consulting business and have been a loyal Staples customer for the last 10 years.  I assure you I will never patronize your [redacted] store again or for that matter any Staples store again.  
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have apologized to customer for the delay in processing his return. The refund process was initiated and we advised the customer it could take up to 3-5 business to receive credit back on his card for the full amount of the...

order.

Staples apologizes for the inconvenience the customer experienced. The rebate was created on 05/30/17 and will take up to 15 business days for the customer to receive. The tracking number for the rebate is [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
My opinion remains the same as well. Product shows as clearance item, website list this store as available for pick up, you go to the store and try to use the advertised coupon, then it is denied. Doesn't seem right.
Regards,
[redacted]

We apologize that the customer's order was not able to be fulfilled. The unit the customer was looking to purchase shows as out of stock and cannot be ordered at this time. As a gesture of goodwill, we sent the customer a $10 Staples Coupon to use on their next purchase with us.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Why would you have a policy for Store credit without receipts if you never honor it?
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused. In reviewing the customer's transaction, we have found that the rebate in question for the $50 is currently processing and had been submit successfully. The [redacted] software was incorrectly listed. Per our disclaimer, this is a...

typographical error that will not be honored, however, we sent the customer a $25 Staples Coupon for the trouble. Finally, the customer was charged a tax rate of 3.5% as indicated on their transaction receipt.

Staples apologizes for the inconvenience the customer has suffered. From what we have gathered, the orders were delivered successfully. We would advise that the customer should file a claim with [redacted] in order to have their packages located. As all items have been reported as delivered, Staples would...

be unable to issue credit for the disputed amount.

Staples apologizes to the customer for the negative experience. We have honored the price match on 11/10/16. The order total is $269.45 which is the $247.49 plus tax.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[How do I know it was indeed caused by error?  Staples should explain how the error was made, if any customer received the advertised price, and all other details.]
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer and his actual main concern was how the situation was approached and handled over the phone. The manager at the store has resolved the issue for him and made it right for him.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
They did as stated but they have now charged me twice what was agreed on. This company cannot be trusted it seems. I am trying to get the issue resolved with them. I will not consider this closed until the overcharges are corrected and I actually receive the product as agreed on.
Regards,
[redacted]

We apologize for the inconvenience we may have caused. It is a Staples policy to not take card numbers over the phone for any reason. We will ensure that our associates are well trained to maintain company policy at all times. Should the customer need any additional assistance in the warranty...

claim, we would be more than happy to contact our warranty provider with them.

We apologize for the troubles the customer has experienced. We have issued them a $50 Staples e-giftcard for the purchase price of the plan. The customer can expect to receive this in 24 - 48 hours.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The solution is very simple for Staples.  PROVIDE ME WITH A COPY OF THE CANCELLATION NOTICE FOR ORDER #9738899656, OR HONOR THE ORDER.  I have made this request on all my correspondence with Staples.
Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. As a result of the signed shipping agreement acknowledging shipping guidelines and acceptance of policies, we are unable to grant the request for reimbursement.

Staples apologizes for the misunderstanding and confusion surrounding the customer's account. We have advised the customer their order has been replaced with the price match honored. We have also applied an additional discount to the order for the inconvenience.