Staples, Inc.

Staples position on this matter remains the same.

Staples has attempted to contact the customer via phone and email provided with no response. We apologize for the inconvenience the customer has experienced and would like to resolve it for the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns...

in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience caused to customer. Staples is unable to remove or withdraw any applications submitted as inquiry to credit bureaus, Staples is uncertain of the impact this may have caused to the customer's credit report.Staples has been advised that customer will receive an...

Adverse Action letter in the mail with a contact number which she can call to receive additional answers.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Every order I have placed in the last year have been verified.  I made one order that was questioned by Staples.  Even my credit card authorized the transaction.  And now I have to be placed on some blacklist without any way of rectifying the problem.  No fraud has been committed, no loss of product or money has happened yet Staples wants to pretend that they are doing the "right" thing by forcing me to purchase in-store.  My business doesn't have the time nor resources to be running to a store everytime office supplies are needed.  I can easily take my business elsewhere but am trying to give Staples the benefit of retaining my business since I have been a longtime customer and relatively happy with the service for the last few years.
Regards,
[redacted]

Staples apologizes for the inconvenience we may have caused. We reached out to the customer and informed them that we have refunded them the full amount of $55.20. We have sent them a receipt showing the refund as well. They can expect to see this reflected on their method of payment in 3-5 business...

days.

Staples position on this matter remains the same. We will ensure that our services are being fully explained before a customer chooses to accept them.

The computer was brought in on 6/24/2015 for a data backup and OS install. We completed the data backup and ordered recovery media as the customer did not have any recovery discs. The customer was informed that the recovery media was backordered and we would contact them as soon as it arrived. The...

media arrived on 7/14/15 and we made several attempts to recover the computer but it appeared to be a Hard Drive issue as we were unable to complete the restore. We spoke with customer regarding the options of either replacing the Hard Drive or sending into ** for repairs. The customer picked up the computer as well as the data that was backed up to the thumb drive. We appreciate the Revdex.com bringing this issue to our attention but we have done everything to assist them; at this point, the services we performed would not be refunded.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There are items in stock that would fulfill an equivalent order as the items that were cancelled.  These are:Quantity 4 of the [redacted], 96-pack:   (Total of 384 [redacted]Quantity 1 of the [redacted] Cocunut Mocha, 18-pack  (Total of 18 [redacted]
Regards,
[redacted]

As per Staples terms and conditions, gift cards are nonrefundable. The customer will need to dispute the charge with their credit card provider if they are unable to use the link.

We apologize to the customer for their experience in regards to their coupon. It is not what we expect of our associates. We have reviewed the issue in question and provided their feedback to our Executive Management Team. As a means of resolution, we have sent the customer a $5.00 Staples...

Coupon for use on their next purchase with us.

Staples apologizes for the inconvenience. The customer's order was cancelled due to an invalid method of payment. We invited the customer to shop in store with us as a result. Unfortunately, we would not be able to honor a special event price at this point.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my...

issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have issued the $25 coupon in the customer's rewards account and explained the terms of their account. The coupon will be available within 72 hours online.

On 08/02/2016 placed an order with staples for the fifth time for the same item. They keep taking the order and charging my credit card an then calling me back stating the item is unavailable and will back in stock in a week. They have done this five times in a month. It was an advertised special for $49.99 each for a security camera and they don't want to honor it. Keep trying to make me purchase a more expensive item. I have contacted other stores that carry this item and they are available. I feel they are deceiving me into buying something more expensive and not honoring their sale price. I have filed a complaint on their website and also will go to social media to let them know of my experience. This is the second time I am contact the Revdex.com in reqards to this complaint. I would like a comparable item at the sale price if these are unavailable. I am using these for my business to protect my employees. Product_Or_Service: security camera Order_Number: [redacted] Account_Number: [redacted] I would like a replacement item for the sale price.

I have multiple chats where I have been offered the $40 and I can send them over to youI would like my $40 I will dispute these charges with the bankI will never shop with Staples againAnd as you can see by my rewards account I spend almost $500 every yearI can't understand from the confusion, and as a good will gesture why Staples can't send me $40So I will give you two optionsI am no longer returning this product since I would not have had to, since it is a rebate itemFirst option is send me a $40 [redacted] card, staples gift card, and or company checkOr I will dispute this with the bank and you will get absolutely nothing for the transcation Thank you for your time

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do NOT accept your 'canned' response regarding the two cancelled orders, especially your quote to include "We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether."  I placed an order for ONE item only and did not make numerous purchases for the product. In fact, this was the first time I have ordered from you online. I specifically went through the effort to verify each and every bit of my billing information on the phone with customer service when placing the second order. I use the same billing information for banks, IRS, [redacted], [redacted] and the like and have absolutely no problem, whatsoever, receiving documents and packages. I will not be put through another ...you should contact us...response. Frankly, I am disappointed that you did not go out of your way to personally handle my issue and ensure it was shipped to me after receiving my complaint.

Staples apologizes for the inconvenience the customer experienced. We have investigated the matter and show that the $106.77 was credited back to the customer's Staples charge card on 06/16/17. However, as a goodwill gesture Staples has issued a credit of $85.38 back to the customer's Debit card...

account. We have attempted to reach out to the customer via phone and were unable to do so. We will mail the customer a letter to advise of resolution.

This business tried to get...

away with dismissing my claim. I have however; found the receipt in question and now look forward to the remedy stated in my original complaint. A gift card of $40 or more will be more than satisfactory for my inconvenience and due diligence with the ink rewards program. Thank you![redacted] Jr.

We sincerely apologize for the misinformation that was given to the customer initially regarding the warehouse. Upon research, the item did have a typographical error in the description. Per Staples terms and conditions, we are not honoring the incorrect information that was stated online.