Staples, Inc.

We apologize for the inconvenience we may have caused. It is a Staples policy to not take card numbers over the phone for any reason. We will ensure that our associates are well trained to maintain company policy at all times. Should the customer need any additional assistance in the warranty...

claim, we would be more than happy to contact our warranty provider with them.

Staples apologizes for any inconvenience caused to the customer. We have issued a refund check in the amount of $16.49 on October 31, 2017. The customer should receive the check within 7-10 business days. We have also issued the customer a $15.00 courtesy coupon for all of the issues they have...

encountered.

Staples position on this matter remains the same. We will ensure that our services are being fully explained before a customer chooses to accept them.

We apologize that the customer's order was not able to be fulfilled. The unit the customer was looking to purchase shows as out of stock and cannot be ordered at this time. As a gesture of goodwill, we sent the customer a $10 Staples Coupon to use on their next purchase with us.

Staples apologizes for any inconvenience caused to the customer. As a result of the signed shipping agreement acknowledging shipping guidelines and acceptance of policies, we are unable to grant the request for reimbursement.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Why would you have a policy for Store credit without receipts if you never honor it?
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have apologized to customer for the delay in processing his return. The refund process was initiated and we advised the customer it could take up to 3-5 business to receive credit back on his card for the full amount of the...

order.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There are items in stock that would fulfill an equivalent order as the items that were cancelled.  These are:Quantity 4 of the [redacted], 96-pack:   (Total of 384 [redacted]Quantity 1 of the [redacted] Cocunut Mocha, 18-pack  (Total of 18 [redacted]
Regards,
[redacted]

We have reached out to the proper channel and customer is being Credited amount for items needing to be returned.

The computer was brought in on 6/24/2015 for a data backup and OS install. We completed the data backup and ordered recovery media as the customer did not have any recovery discs. The customer was informed that the recovery media was backordered and we would contact them as soon as it arrived. The...

media arrived on 7/14/15 and we made several attempts to recover the computer but it appeared to be a Hard Drive issue as we were unable to complete the restore. We spoke with customer regarding the options of either replacing the Hard Drive or sending into ** for repairs. The customer picked up the computer as well as the data that was backed up to the thumb drive. We appreciate the Revdex.com bringing this issue to our attention but we have done everything to assist them; at this point, the services we performed would not be refunded.

Staples apologizes for the inconvenience the customer experienced. We have investigated the matter and show that the $106.77 was credited back to the customer's Staples charge card on 06/16/17. However, as a goodwill gesture Staples has issued a credit of $85.38 back to the customer's Debit card...

account. We have attempted to reach out to the customer via phone and were unable to do so. We will mail the customer a letter to advise of resolution.

Staples apologizes for the inconvenience. The customer's order was cancelled due to an invalid method of payment. We invited the customer to shop in store with us as a result. Unfortunately, we would not be able to honor a special event price at this point.

We apologize to the customer for their experience in regards to their coupon. It is not what we expect of our associates. We have reviewed the issue in question and provided their feedback to our Executive Management Team. As a means of resolution, we have sent the customer a $5.00 Staples...

Coupon for use on their next purchase with us.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you for your assistance in this matter.
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have issued the $25 coupon in the customer's rewards account and explained the terms of their account. The coupon will be available within 72 hours online.

This business tried to get...

away with dismissing my claim. I have however; found the receipt in question and now look forward to the remedy stated in my original complaint. A gift card of $40 or more will be more than satisfactory for my inconvenience and due diligence with the ink rewards program. Thank you![redacted] Jr.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my...

issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

On 08/02/2016 placed an order with staples for the fifth time for the same item. They keep taking the order and charging my credit card an then calling me back stating the item is unavailable and will back in stock in a week. They have done this five times in a month. It was an advertised special for $49.99 each for a security camera and they don't want to honor it. Keep trying to make me purchase a more expensive item. I have contacted other stores that carry this item and they are available. I feel they are deceiving me into buying something more expensive and not honoring their sale price. I have filed a complaint on their website and also will go to social media to let them know of my experience. This is the second time I am contact the Revdex.com in reqards to this complaint. I would like a comparable item at the sale price if these are unavailable. I am using these for my business to protect my employees. Product_Or_Service: security camera Order_Number: [redacted] Account_Number: [redacted] I would like a replacement item for the sale price.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do NOT accept your 'canned' response regarding the two cancelled orders, especially your quote to include "We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether."  I placed an order for ONE item only and did not make numerous purchases for the product. In fact, this was the first time I have ordered from you online. I specifically went through the effort to verify each and every bit of my billing information on the phone with customer service when placing the second order. I use the same billing information for banks, IRS, [redacted], [redacted] and the like and have absolutely no problem, whatsoever, receiving documents and packages. I will not be put through another ...you should contact us...response. Frankly, I am disappointed that you did not go out of your way to personally handle my issue and ensure it was shipped to me after receiving my complaint.

Staples will not price match based off of screenshots. The screenshot the customer provided shows in fine print at the bottom of the paragraph "For full details, see a store associate or go to Staples.com". With that being said our Staples terms and conditions online show that we will not price match to a competitors special event which includes Black Friday and Cyber Monday.