Staples, Inc.

Staples apologizes for the inconvenience. Our store has reached out to the customer about their order and invited them back so the order can be reviewed and completed.

Staples apologizes for the issues the customer experienced with this order. At this time a replacement has been delivered to the customer and a refund for the damaged unit has been issued. The customer should see that refund reflected with their bank in the next 3-5 business days. In addition a...

$50.00 Staples coupon has been issued to the customer. Again, Staples apologizes for this customer experience.

Staples will not price match based off of screenshots. The screenshot the customer provided shows in fine print at the bottom of the paragraph "For full details, see a store associate or go to Staples.com". With that being said our Staples terms and conditions online show that we will not price match to a competitors special event which includes Black Friday and Cyber Monday.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you for your assistance in this matter.
Regards,
[redacted]

We have reached out to the proper channel and customer is being Credited amount for items needing to be returned.

We apologize to the customer for any inconvenience. We contacted the customer and offered to send them a $100 Staples Coupon, which was accepted. We issued this via email to the customer and they were pleased with the resolution.

Staples apologizes to customer for the inconvenience caused. Staples partnered with the Staples credit provider to resolve the matter to customer's satisfaction. The issue is resolved and the case is now closed. Thank you!

We have reached out to the customer and advised them that we have refunded the order. We apologize for the inconvenience caused.

Staples apologizes for any inconvenience we may have caused to the customer. We have investigated the customer's concerns and deemed that the technology services paid for by the customer were completed appropriately. We are unable to substantiate the customer's compensation request but as a gesture of goodwill, the customer has been provided $25 Staples Gift Coupon towards her future purchase.

Staples apologizes for any inconvenience we may have caused to the customer. Due to the popularity of the Black Friday pre-order sale, the demand was extremely high and we sold out faster than anticipated. Please note that emailed confirmations received upon placing an order are in recognition of...

your request for an item and not a confirmation that your order will ship. Sale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I will like to know what staples is doing to ensure that the customer information is not being used by others and what type of resolve is in place that will prevent this from happening again.

Staples position remains unchanged.

Staples apologizes to the customer for the inconvenience they experienced. The order was cancelled due to being out of stock and the customer was not charged. The pending authorization will drop off the customer's account within 3-5 business days.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
My complaint is not your policy on typographical errors, my complaint is based on the fact that I called Staples after I placed the order and was told everytime that I would receive what is on the order [redacted] 13 w/**, 16GB RAM, and 1TB HD even though the fine print didn't match the product. I asked Staples on 11/20 (day after the order) to get back with me and confirm so that I could decide whether or not to cancel the order. There was no follow up. On my 4th call (11/22), a supervisor said they still didn't know what I would be receiving and that he could let me know in a minimum of 5 days since it was almost Thanksgiving. He never contacted me with any update. I ended waiting a week and a half from time of order to get the system and find out it was completely different than what the order and packing slip show. Bottom line is there has to be accountability. You can't just post anything you want on a global website have people place orders then say we aren't responsible for mistakes. I called right after I placed the order to confirm the order and system specs, and was told I was getting the system on the order [redacted] 13 **. A reasonable response would have been 1) to confirm which system I had actually ordered (yes have someone do the leg work), call me back, then I would have cancelled the order, or 2) Make it worth my time and trouble by honoring the purchase and upgrade me to the system that I purchased and waited for.
Regards,
[redacted]

Staples apologizes for the inconvenience we may have caused the customer. Upon researching the order, we were able to see that a credit was owed to the customer. We have issued a credit of $484.39 back to the customer's account.

The response from Staples was not totally accurate. I did finally receive the rebate [redacted] but the rebate continually asked me to resubmit the request for the rebate. The only reason I had multiple filings was because emails and post cards from the rebate center asked for the re-submissions.

Staples position remains the same. Expired ink is unable to be returned per the return policy, which can be reviewed at the following link: http://www.staples.com/sbd/cre/help-center/returns-policy-popup/

We sincerely apologize that the replacement phone was not satisfactory. We have agreed to send a check in the amount of $576.59. The customer should receive this within 7-10 business days.

Staples apologizes for the inconvenience this has caused, however we do have to uphold our return policy for technology items which is 14 days.  Staples has denied the return.  Customer will have to contact [redacted] for warranty purposes.

Staples apologizes for the inconveniences the customer experienced. We have issued a $20 coupon for the customer's June recycling. Their July recycling $20 will be issued by the 3rd Thursday in August.