Staples, Inc.

The response from Staples was not totally accurate. I did finally receive the rebate [redacted] but the rebate continually asked me to resubmit the request for the rebate. The only reason I had multiple filings was because emails and post cards from the rebate center asked for the re-submissions.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
"(a)Where [redacted] is my promised rebate.... (b)Where is my promised gift card made to Revdex.com response.. (c)Where is the compensation for all my grief and aggravation demanding you to perform to the verbal/written  contract ?? " If the Revdex.com is going to save face, restore consumer confidence in the Revdex.com... There must be more than mediation when the Continuing Criminal Business has both admitted  fault AND concedes to the deceptive practice... These mail-in rebates are HIGHLY suspect on their face... If there isn't a deceptive practice, motive of deception, theft by attrition.... why not give the rebate at the register? It's being HIGHLY abused by Businesses and consumers get the short straw every-time.. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[Except for a verbal apology which appears unwilling and only came after the customer's complaint, Staples did nothing for their late delivery and inconvenience, absolutely nothing. Staples took every mistake they made for granted and the customer should be responsible for their loss caused by Staples.Tracking history attached: 03/10/2017 11:21 AM Delivered 03/10/2017 8:36 AM Loaded on Truck : Out for Delivery 03/09/2017 2:36 PM Incorrect Address: Address Problem (Will Deliver) 03/09/2017 7:33 AM Loaded on Truck : Out for Delivery 03/08/2017 10:42 AM Incorrect Address: Address Problem (Will Deliver) 03/08/2017 8:29 AM Loaded on Truck : Out for Delivery 03/08/2017 5:17 AM Manifest Received 03/08/2017 4:36 AM Package Picked Up ]
Regards,
[redacted]

Staples apologizes for any inconvenience. We have refunded the customer the full purchase price of her Copy and Print order. We advised the customer of this via email and forwarded their feedback to our Copy and Print team for additional review.

We are very sorry to hear that so many emails were being received by one individual. We have not heard of any other reports or issues resulting in receiving upwards of 20 emails at a given time so I have shared [redacted]'s experience with our marketing team so that they can be made aware and investigate...

the matter fully. In the meantime, I have confirmed that [redacted]’s email address has been placed on a block list. Please be advised that block-list requests can take up to 30 days. Any emails planned in the 8-10 days prior to the request being submitted are not able to be stopped. It is not clear from the initial complaint when the request was submitted by [redacted] but this may explain why emails had continued to come through.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]
 Contrary to what the corporate office stated from store notes, I WAS able to get on the websites that I used before I brought PC in, it was just a chore to do so. And the system restore procedure that they offered WAS $150-$160 EXTRA. There was no discussion about it being covered or that it would be $50 to cover data backup. I WAS TOLD IT WOULD BE "ANOTHER" $150-160 TO DO THIS. That's when I said no and took the PC home. The person from corporate writes that when I contacted them "it was explained that the $50 coupon was being issued as a means of resolution" . That's just a plain lie. That $50 coupon wasn't offered to me until last Wed 4/29 when she called me and offered it to me as a "settlement". Not "to cover most of that service (data backup) " as she writes. I can't believe that Staples is dragging this thing out like this. I guess the woman meant it when she said it was "OK" with Staples to lose a good customer .

Staples position remains unchanged.

Staples Price Match Guarantee states that "we’ll deduct any available Staples coupons, Staples rebates (instant, easy or mail-in) and manufacturer rebates from the Staples price to arrive at a net price." The customer had used a $25 off $75 coupon on these orders. Net price for these items would be under $34.99. These orders would not qualify for any price match as the price obtained is already cheaper. The quoted text is available for review at the following link: http://www.staples.com/sbd/content/help-center/pricing-and-promotions.htm...⇄

Staples apologizes for the issues the customer is experiencing. Our vendor that handles the Rebates has reported that there was an issue with the cards. They are requiring 10-12 weeks to research and resolve the issue. Again, Staples apologizes for this unforeseen issue.

Staples apologizes for the inconvenience the customer experienced. We have issued a $50 courtesy coupon to the customer via email. Unfortunately, we are unable to offer the warranties for free. The customer will need to purchase them if they would like the items to be covered.

Staples apologizes for any inconvenience we may have caused to the customer. Due to the popularity of the Black Friday pre-order sale, the demand was extremely high and we sold out faster than anticipated. Please note that emailed confirmations received upon placing an order are in recognition of...

your request for an item and not a confirmation that your order will ship. Sale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished.

We apologize for the issues the customer has experienced. We have issued a check to the customer for $150, the purchase price of the plan. The customer can expect this to arrive within 7 - 10 business days.

Staples apologizes for the inconvenience this has caused, however we do have to uphold our return policy for technology items which is 14 days.  Staples has denied the return.  Customer will have to contact [redacted] for warranty purposes.

Staples apologizes for the inconvenience we may have caused the customer. Upon researching the order, we were able to see that a credit was owed to the customer. We have issued a credit of $484.39 back to the customer's account.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. the phone that staples provided me with was not a [redacted] phone and could not be activated. I took it to [redacted] since [redacted] could not activate it. She took the phone back and is looking into getting a check for $701.99 which is the full retail value of the phone. This issue is not resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience we have caused. We have refunded $144.43 back to the customers card used for the purchase of the repair which should post back to the account within 3-5 business days. We are also issuing a check in the amount of $430 but are waiting on the customer to respond with an address on where the check can be mailed to.

Staples apologizes for the trouble the customer has encountered with the store. As we certainly are sorry that the store seem to get customer to purchase items she did not need. Store associates do not currently get commission on sales.  We have offered to send customer  $200 check for the...

Ink and Warranty in which she purchased.  As it is past our 14 day Return policy for Tech items .

Staples apologizes for the inconvenience the customer experienced. The customer filed complaint [redacted] about the same issue. We had given the customer a replacement phone in January 2017. At this time we are unable to provide any further compensation or services due to the amount of time that has...

passed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  The [redacted] tracking showed clearly that this package had been lost. A claim had been issued to shipper. Staples. All this can be easily got in the [redacted] website. But Staples denied this fact, and insisted a fake story. The [redacted] tracking is uploaded as a attached file in this response. The Staples sent an email to me after I filed this Revdex.com complaint. This email almost made me mad, and I never heard of such reason from other merchant. I paid almost 280$ for this item from my pocket, but to their minds this is nothing. There is another file for the email from Staples and my reply to them.Thanks for your time! Hope I can get my item I already paid.    
I received a similar reply from Staples customer service.      
Regards,
[redacted]