Staples, Inc.

Staples sincerely apologizes for the way the manager spoke to the customer and for the inconvenience the customer experienced. While we have offered empty boxes in the past for a small fee, we are no longer doing so as it was in direct conflict with our sale of stocked mailing and shipping supplies....

We carry a wide array of boxes that are sure to meet all of your shipping and moving needs.

Staples apologizes for the inconvenience the customer experienced. We have worked with the customer to reach what we believe to be a suitable resolution. The customer has been provided with the following: replacement [redacted] 7 and a refund of the repair cost via corporate check.

Staples apologizes for any inconvenience the customer experienced. Unfortunately, we will not be honoring a return for the customer. As stated in our terms and conditions, we carefully monitor returns, and in some cases, returns made without a receipt may be refused. Staples reserves the right...

to deny any return.

We apologize for the inconvenience that the customer has suffered. We researched the order number provided and have found that the promotion in question carried a limit of 1 card per transaction, and two per customer. We would be unable to grant the cards as mentioned. The promotion can be viewed at...

the following link: [redacted] The customer requested to return the merchandise, to which we have created a return and sent a label. Again, we apologize for the inconvenience.

Staples apologizes for the inconvenience the customer experienced. We had initially sent out a new replacement card three different times. On 11/28/16, we have resent the gift card and it will take 7-10 business days for the customer to receive it in the mail.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]P.S. I don't know if this should remain open until the refund is received. Thanks so much!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  The [redacted] tracking showed clearly that this package had been lost. A claim had been issued to shipper. Staples. All this can be easily got in the [redacted] website. But Staples denied this fact, and insisted a fake story. The [redacted] tracking is uploaded as a attached file in this response. The Staples sent an email to me after I filed this Revdex.com complaint. This email almost made me mad, and I never heard of such reason from other merchant. I paid almost 280$ for this item from my pocket, but to their minds this is nothing. There is another file for the email from Staples and my reply to them.Thanks for your time! Hope I can get my item I already paid.    
I received a similar reply from Staples customer service.      
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples does not list the number of the items available online or in each store as required when listing limited quantities. This is a fabricated way of roping in customers to then sell them a more expensive item. This was proven when Staples offered the same item at full price the day after the final day of the sale.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response...

does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[No one from Staples has contacted me since I placed the complaint.  As far as I know, they are not working towards resolving the issue.  I had my phone for three weeks after it initially broke, and I never experienced the same issues that I experienced after it was repaired.  Please let me know if you need additional details. ]
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have spoken with the customer and she has accepted the following resolution. For the lost gift cards the customer is being issued a check for $50.00 which should arrive in the next 7-10 business days and we have issued a...

Staples courtesy coupon for $25.00. Again, Staples apologizes for the issues the customer has experienced.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Staples had completed the order before complete with invitation to pickup order.Staples wasted my time and traveling costs responding to the invitation travelling to Staples to pick up the chair only to be told it was not available.When did Staples realize that they no longer had this item available?When does this become fraud??
Regards,
[redacted]

Unfortunately, given the information provided by the customer, we are unable to find a transaction for the store, amount, and date provided. If the customer would like to call our office at ###-###-####, we would be more than willing to attempt to research further. However, the information given in this Revdex.com case is insufficient to locate a receipt.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 I called and talked to you today regarding complaint #[redacted].  It was closed but no real answer to “This was not a Black Friday or Cyber Monday deal”.  As you can see from [redacted] screen shot taken today that it is still at $80.00.  Also, if screen shots are not allowed please click on URL provided below. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the troubles. We reached out to the customer about their order and have found that a pending authorization was placed on the method of payment used. Since the items were not picked up, the pending charge drops off in 5-7 business days. We communicated this to the customer via...

email. The customer replied that there is nothing further to discuss in this matter.

We apologize that this occurred to the customer . I have investigated your claim and was able to determine that if item was purchased recently within last 14 to 30 days we will be happy to work with the store to set up exchange. To resolve this matter for the pricing difference in store , I have...

enclosed a Staples Courtesy Coupon for $15 to be used on your next in-store or online purchase.

I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
Thank you so much for helping resolve my issue here. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have spoken with [redacted] we were able to send out a upgrade for the $119.99 and took off additional $25 placed order#[redacted] and expected delivery is for 2/15/17 .

We contacted the customer via phone to let her know that the [redacted] rebate card was mailed out on 3/28/2016 and to allow 15 business days to receive the card. We did apologize for the time that it's taking to receive the card. We advised the customer that we would email them a $15.00 Staples coupon...

for the delay.