Staples, Inc.

We contacted the customer via phone to let her know that the [redacted] rebate card was mailed out on 3/28/2016 and to allow 15 business days to receive the card. We did apologize for the time that it's taking to receive the card. We advised the customer that we would email them a $15.00 Staples coupon...

for the delay.

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I'd like to again reject the response Staples gave me. They stated that they have no responsibility for the item because it's been sent to the representative for their banker, [redacted].  However, it's still their responsibility as far as I'm concerned because they were sending the statements to the wrong address during the year I was unavailable, and had an accountant taking care of paying my bills. They should've been sending the statements to: [redacted] instead of: [redacted], [redacted]. I'd also like to include Staples cardholder administrator, [redacted], in this complaint.  As soon as I find a reference business name and address for them I'll send it to you 
Regards,
[redacted]

We apologize for any inconvenience we may have caused. We have confirmed that this customer has been restricted from placing orders online. Due to proprietary reasons, we are unable disclose the nature of this restriction. Although they have been restricted from placing orders online, the customer...

is still welcome to shop in our retail locations. We are unable to make an exception and lift the restricted status.

Staples apologizes for the inconvenience the customer has experienced. Per our terms and conditions, electronics can only be returned or exchanged within 14 days from the date of purchase. After the 14 days, the consumer will need to go through the manufacturer for any support.

Staples apologizes for the experience you have had with your ** computer. After reviewing the details of the case it was determined by [redacted] the issue with the computer is related to software, the home network or the ISP. [redacted] only covers issues with hardware. Staples is not able to process a return or exchange as it is past the 14 day technology return timeframe as outlined in the Staples Return Policy. The customer has been advised to contact ** or Internet Service Provider for assistance.

Staples apologizes for the inconvenience the customer experienced. We have refunded the customer and arranged for the pickup of the tables today 01/26/17 between the hours of 9am-5pm.

Staples apologizes for the issues the customer experience. We advised the customer that the cards were used on orders that were placed. We recommended that they reach out to the third party merchant of where they were purchased to resolve the issue.

I don't dispute the fact that Staples must charge State sales tax to its customers.  However, I take issue with the way that they added the sales tax to my order AFTER I had already given them my payment information.  By what formula did Staples use to estimate that my sales tax was $0.00?  I don't believe that this really was an estimate.  They knew my address, so how did they estimate that there would be no sales tax?  I believe that they deliberately indicated that there would be no sales tax in order to complete the transaction, after which, they added the sales tax to my order.

Staples has apologized for the negative experience the customer had when attempting to order [redacted] with a price match request. We explained that at the time the original order was placed our verification department spoke to the customer and the customer was unable to provide the needed information to...

release this order and apply charges to the credit card on the order. The customer was told we would be happy to place a delivery order for this item once we have replenished our stock. Please note that it will still go through a verification process for security purposes. We also apologized we were not able to honor the price match request because it is no longer eligible due to this competitor is now out of stock. Per our Price Match Policy the competitor must have the exact same item in stock and not be part of a special pricing event.

We apologize for the inconvenience we may have caused. We have advised the store's Senior Management team of the incident and will have it addressed appropriately. We thank the customer for bringing this situation to our attention.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I was never offered that.  If that is or was there plan. that is fine, but as of today not such offer has been made to me. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. This response does not help me at all. Unfortunately I got rid of my other chair due to this purchase and currently have no chair. It's not fair to me the customer, or any customer to be put in a position where any purchase can be voided regardless of any cause and effect which may have resulted from said purchase.  I have attached my purchase order and it definitely shows the price of the chair minus discount offered by your company.  As a retailer of your magnitude, you should stand by your price.  I am being penalized for your mistake.  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Staples apologized to the customer for the issue with the all in one printer and [redacted]. We contacted the customer to offer further assistance on the negative experience and investigate further. A response was received from the customer that the matter was resolved. He received a refund check...

and already purchased a new printer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Again unacceptable. You have my information, my email, my phone number to which your company never used to communicate with me prior to cancelling TWO orders to resolve you're so-called non issue (if IRS, [redacted], and [redacted] can use the billing information then so can Staples). To request that I CALL YOU AGAIN is totally inappropriate. That is why I am making a complaint to Revdex.com to begin with....because of your extremely poor customer service. Why are you so opposed to calling me to resolve? Why must I call you AGAIN?

Staples’ apologizes to the customer for any inconvenience they may have experienced by receiving a defective product. Per our Return & Exchange policy we offered the customer a return for a full refund, an exchange for a new unit, or to contact the manufacturer to ask about parts. The customer...

declined our offer.

The customer has been provided a refund of their order. The customer may keep the ordered item as a courtesy.

The customer purchased a 2 year extended warranty that takes effect the date of purchase. The details on [redacted] state this information and that the extended warranty will cover any issues that are not covered by the manufacturer warranty, such as damage. [redacted] confirmed that an email was issued with the full Terms and Conditions at the time of purchase and that the same customer has had previous claims paid out with them for other items and has been advised of the coverage in 2017. January 2014 Staples issued a refund for a 2 year extended warranty purchased in 2011 as a 1 time courtesy. He said he was given incorrect information. The notes state the customer was advised the warranty is effective on the date of purchase, same as the manufacturer. No further replacements or refunds will be issued.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns...

in reference to complaint # [redacted]. Please add your rejection comments below. 
I still have not had a response from Staples. I have caller ID which I pay 12.95 a month for. If you look at my original complaint, staples has made up fictitious accounts since it claims no arrangements were made with [redacted] to honor the 50.00 coupon for the [redacted], arrange for the pick up of the wrong printer, and issue a credit for the wrong printer and cartridges. Staples also told me on January 22, I had ordered checks, which was not the truth. Who were the checks mailed to ? Who paid for them?