Staples, Inc.

Staples apologizes for the customer's experience. It has come to our attention the  repair facility has determined that the phone is not repairable. At this time we are working with the store to find an appropriate resolution for the customer. Staples does apologize for the customer's inconvenience and expect to have this resolved soon.

The customer has been provided a refund of their order. The customer may keep the ordered item as a courtesy.

Staples apologizes for the inconvenience the customer experienced. We have refunded the customer and arranged for the pickup of the tables today 01/26/17 between the hours of 9am-5pm.

We apologize for the inconvenience we may have caused. We have advised the store's Senior Management team of the incident and will have it addressed appropriately. We thank the customer for bringing this situation to our attention.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples’ apologizes to the customer for any inconvenience they may have experienced by receiving a defective product. Per our Return & Exchange policy we offered the customer a return for a full refund, an exchange for a new unit, or to contact the manufacturer to ask about parts. The customer...

declined our offer.

Staples apologized to the customer for the issue with the all in one printer and [redacted]. We contacted the customer to offer further assistance on the negative experience and investigate further. A response was received from the customer that the matter was resolved. He received a refund check...

and already purchased a new printer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I have been told that has been sent before on other dates earlier in May which turned out to be false, so I have no reason to believe Staples. This is not the first time I have had trouble with rebates and it appears to be their pattern. Reject rebates and then give their customers the run around. I have saved these email so I have proof of this promise before and do not believe them. Send me my rebate and you will never see me in a Staples store or site ever again, I prefer to deal with honest companies.
Regards,
[redacted]

Staples apologizes for the experience you have had with your ** computer. After reviewing the details of the case it was determined by [redacted] the issue with the computer is related to software, the home network or the ISP. [redacted] only covers issues with hardware. Staples is not able to process a return or exchange as it is past the 14 day technology return timeframe as outlined in the Staples Return Policy. The customer has been advised to contact ** or Internet Service Provider for assistance.

I don't dispute the fact that Staples must charge State sales tax to its customers.  However, I take issue with the way that they added the sales tax to my order AFTER I had already given them my payment information.  By what formula did Staples use to estimate that my sales tax was $0.00?  I don't believe that this really was an estimate.  They knew my address, so how did they estimate that there would be no sales tax?  I believe that they deliberately indicated that there would be no sales tax in order to complete the transaction, after which, they added the sales tax to my order.

Staples regrets that we are not able to refund or reship customer’s [redacted] gift card purchase. We have investigated the customer’s complaint regarding their order and confirmed that the cards were shipped on 4/23 and delivered. As per Staples records, the Gift Cards were activated and fully...

redeemed. Per Staples return policy: Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Again unacceptable. You have my information, my email, my phone number to which your company never used to communicate with me prior to cancelling TWO orders to resolve you're so-called non issue (if IRS, [redacted], and [redacted] can use the billing information then so can Staples). To request that I CALL YOU AGAIN is totally inappropriate. That is why I am making a complaint to Revdex.com to begin with....because of your extremely poor customer service. Why are you so opposed to calling me to resolve? Why must I call you AGAIN?

Revdex.com:I have reviewed the response submitted by Staples.com and have determined thatsaid answer is unacceptable for Staples.com has maliciously and callouslyneglected to resolve the predicate issues in reference to complaint #[redacted].A reasonable integrity test is when a federal government agency makes an ordera merchant does not leave deliveries outside the building or even the White House.Then dare claim delivery has been made. Staples and Staples.com aremorally-ethically and legally obligated to credit the orders, especially theoriginal order they cancelled, then illegally charged my [redacted]without my [redacted] or implied authorization or knowledge. Staples.com's response is not only wrong, it is immoral,unethical, and illegal, for the credible fact remains that the shipper admitsin writing that they never delivered the item to a person or received asignature. The shipper claims to have left the deliveries outside the property,which does "not" constitute delivery. Moreover, no company has thelegal right to charge any human being's credit card without the [redacted]permission of the cardholder, especially on an order that was cancelled by themerchant in writing per an official email received by Staples.com. I give myword that I am going to post this fraud online and promise that Staples.comwill lose more customers and sales than the money they are trying to steal fromme. Staples.com stole from the wrong person.Not only will I continue to dispute the charges with [redacted], I willbe posting this serial "fraud" and the Staples.com's employee who isintentionally committing fraud by neglecting to do their job, for commonsensedictates that a shipper claiming to have shipped orders left outside of one'sresidence opens the issue of fraud on the part of the shipper, whichStaples.com cannot guarantee is impossible and not the issue, especiallywithout even trying to secure a signature from the recipient, therefore doesnot constitute delivery. And if Staples.com wants, I have no problem inpursuing legal recourse, for no one, especially a greedy [redacted] corporationand an incompetent employee is going to authorize stealing my money.Staples.com does not even have the integrity to call me or respond to my emailresponse by a callous Staples.com employee who is clearly so desperate for hismonkey job talking tough to the Revdex.com as if they work for the government andactually have authority. No. No company has the right to steal from any humanbeing and this matter constitutes stealing.Either issue the credits or I promise to pursue legal recourse and presentcredible fact that the shipper never delivered the orders and received anauthorized signature. For I never agreed to make a purchase from any merchantwho can simply claim they delivered any order by leaving it outside one’sproperty for anyone to steal, or without credibly corroborating proof ofdelivery, which requires an authorizing signature as is policy with [redacted], though Staples.com admits euphemistically that they are going to stealmy money by claiming they will not issue credits simply because they say so. No,this injustice is not going to be tolerated.Staples.com will be losing a lot more in sales and customers for life. For wewill never shop with such a greedy company that steals from its customers andwe have an obligation to warn the public, which I promise I will do online forlife.God bless.Mr. [redacted]

Revdex.com:
I have reviewed the response submitted by the business...

and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
It has been submitted.  That's the problem with these clowns.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the...

business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I was never offered that.  If that is or was there plan. that is fine, but as of today not such offer has been made to me. Regards,
[redacted]

Staples has apologized for the negative experience the customer had when attempting to order [redacted] with a price match request. We explained that at the time the original order was placed our verification department spoke to the customer and the customer was unable to provide the needed information to...

release this order and apply charges to the credit card on the order. The customer was told we would be happy to place a delivery order for this item once we have replenished our stock. Please note that it will still go through a verification process for security purposes. We also apologized we were not able to honor the price match request because it is no longer eligible due to this competitor is now out of stock. Per our Price Match Policy the competitor must have the exact same item in stock and not be part of a special pricing event.

Staples apologizes for the inconvenience the customer has experienced. Per our terms and conditions, electronics can only be returned or exchanged within 14 days from the date of purchase. After the 14 days, the consumer will need to go through the manufacturer for any support.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. This response does not help me at all. Unfortunately I got rid of my other chair due to this purchase and currently have no chair. It's not fair to me the customer, or any customer to be put in a position where any purchase can be voided regardless of any cause and effect which may have resulted from said purchase.  I have attached my purchase order and it definitely shows the price of the chair minus discount offered by your company.  As a retailer of your magnitude, you should stand by your price.  I am being penalized for your mistake.  Regards,
[redacted]

The customer purchased a 2 year extended warranty that takes effect the date of purchase. The details on [redacted] state this information and that the extended warranty will cover any issues that are not covered by the manufacturer warranty, such as damage. [redacted] confirmed that an email was issued with the full Terms and Conditions at the time of purchase and that the same customer has had previous claims paid out with them for other items and has been advised of the coverage in 2017. January 2014 Staples issued a refund for a 2 year extended warranty purchased in 2011 as a 1 time courtesy. He said he was given incorrect information. The notes state the customer was advised the warranty is effective on the date of purchase, same as the manufacturer. No further replacements or refunds will be issued.