Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business...

and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
It has been submitted.  That's the problem with these clowns.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I have been told that has been sent before on other dates earlier in May which turned out to be false, so I have no reason to believe Staples. This is not the first time I have had trouble with rebates and it appears to be their pattern. Reject rebates and then give their customers the run around. I have saved these email so I have proof of this promise before and do not believe them. Send me my rebate and you will never see me in a Staples store or site ever again, I prefer to deal with honest companies.
Regards,
[redacted]

Staples regrets that we are not able to refund or reship customer’s [redacted] gift card purchase. We have investigated the customer’s complaint regarding their order and confirmed that the cards were shipped on 4/23 and delivered. As per Staples records, the Gift Cards were activated and fully...

redeemed. Per Staples return policy: Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Now I can understand why you have a B rating here... You can be ashamed of yourselves, not trying to come forward by a drop to your costumers, I have nothing to say but stick to my demand, I want the restriction from buying [redacted] products should be removed from my account immediately 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have issued the customer a $25 courtesy coupon to be used for their next purchase.

Revdex.com:I have reviewed the response submitted by Staples.com and have determined thatsaid answer is unacceptable for Staples.com has maliciously and callouslyneglected to resolve the predicate issues in reference to complaint #[redacted].A reasonable integrity test is when a federal government agency makes an ordera merchant does not leave deliveries outside the building or even the White House.Then dare claim delivery has been made. Staples and Staples.com aremorally-ethically and legally obligated to credit the orders, especially theoriginal order they cancelled, then illegally charged my [redacted]without my [redacted] or implied authorization or knowledge. Staples.com's response is not only wrong, it is immoral,unethical, and illegal, for the credible fact remains that the shipper admitsin writing that they never delivered the item to a person or received asignature. The shipper claims to have left the deliveries outside the property,which does "not" constitute delivery. Moreover, no company has thelegal right to charge any human being's credit card without the [redacted]permission of the cardholder, especially on an order that was cancelled by themerchant in writing per an official email received by Staples.com. I give myword that I am going to post this fraud online and promise that Staples.comwill lose more customers and sales than the money they are trying to steal fromme. Staples.com stole from the wrong person.Not only will I continue to dispute the charges with [redacted], I willbe posting this serial "fraud" and the Staples.com's employee who isintentionally committing fraud by neglecting to do their job, for commonsensedictates that a shipper claiming to have shipped orders left outside of one'sresidence opens the issue of fraud on the part of the shipper, whichStaples.com cannot guarantee is impossible and not the issue, especiallywithout even trying to secure a signature from the recipient, therefore doesnot constitute delivery. And if Staples.com wants, I have no problem inpursuing legal recourse, for no one, especially a greedy [redacted] corporationand an incompetent employee is going to authorize stealing my money.Staples.com does not even have the integrity to call me or respond to my emailresponse by a callous Staples.com employee who is clearly so desperate for hismonkey job talking tough to the Revdex.com as if they work for the government andactually have authority. No. No company has the right to steal from any humanbeing and this matter constitutes stealing.Either issue the credits or I promise to pursue legal recourse and presentcredible fact that the shipper never delivered the orders and received anauthorized signature. For I never agreed to make a purchase from any merchantwho can simply claim they delivered any order by leaving it outside one’sproperty for anyone to steal, or without credibly corroborating proof ofdelivery, which requires an authorizing signature as is policy with [redacted], though Staples.com admits euphemistically that they are going to stealmy money by claiming they will not issue credits simply because they say so. No,this injustice is not going to be tolerated.Staples.com will be losing a lot more in sales and customers for life. For wewill never shop with such a greedy company that steals from its customers andwe have an obligation to warn the public, which I promise I will do online forlife.God bless.Mr. [redacted]

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I do not agree with the response from the business to reprint at MY expense. I rejected their offer because I have paid for copies of 40 books to be printed as I ordered in color not all black and white. Again I request that the business (Staples) reprint at least 15 of the books to my INITIAL order request or simply refund ALL of my money. I do not agree to pay them anymore money for their mistakes Regards,[redacted]

We are sorry to hear that the customer experienced problems while having his computer serviced in our store. We have reached out to the store regarding this matter and was advised that the virus removal portion was completed by 4:30 on the same day the unit was dropped off. When the customer...

returned to the store the following the day, our tech was completing required Window's updates. We were advised by the store that the customer did not allow the tech to complete the updates and retrieved his computer on his own accord and left the store. In regards to his request for a refund, since the work was not allowed to be completed in the time frame allowed for our next day service guarantee (5pm the following day), we are unable to grant his request to receive a refund.

Staples apologizes for any issues. In trying to research the rebate, the tracking number provided does not point to an existing rebate submission. The customer will want to contact our Rebate Fulfillment Center to have their issue resolved. It seems as though some additional documentation is...

necessary to complete the submission.

We apologize for the inconvenience. Staples, among other retailers, are allowed to sell gift cards in multiple transactions, as long as the total purchase does not exceed $2000.00 per person, per day. This is in accordance with federal guidelines.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[The consumer should not be responsible for the mistakes made by Staples.  As per NJ General Advertising Practices Act, Staples must honor the price they advertise.   ]
Regards,
[redacted]

Staples apologizes for the inconvenience we may have caused. The customer's order was cancelled and a $10 Staples Coupon was issued previously for the inconvenience. The items are still out of stock, so a replacement order cannot be placed, with no information as to when they may return in stock.

Staples apologizes for any inconvenience we may have caused the customer. As the shipping label and package insurance was not purchased from Staples, we are unable to process a claim. As insured by [redacted], available at [redacted], a lost package investigation will be opened with them for the...

customer.

Staples apologizes to the customer for the inconveniences they experienced. The customer placed their order back in December of 2014. At this point, they are well beyond the time frame for return. Further, we no longer carry these items on our website. We would not be able to offer a refund or...

exchange.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I don't accept their response and lack of accountability for their mistake. To make it clear, if this happened in a store I would have went to the register with my [redacted], paid for it and as I was leaving a salesperson came out and grabbed it out of my hand. Because they made too many available at the sale price is not my fault and they need to take responsibility for their actions. I would be happy to accept store credit or a discount for a future purchase.
Regards,
[redacted]

Staples position on the matter remains the same. The rebate has been issued to the customer and it has been resolved.

Staples apologizes for the delay in resolving the customer's issue. We have arranged for the store to send out the phone to [redacted]. [redacted] will diagnose the phone and either repair or replace the phone. The customer will need to return to the store for the phone to be sent out. Staples has emailed the customer all of the details about the arrangement. Again, we apologize for all of the inconveniences the customer has experienced.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples is supposed to remove my emailaddress from their database but the questions are 1. Why My personal email address was added without my consent.2. I'm not a customer then Why 25 Staples Receipt has been deliveredto my email address.3. Why there is no Unsubscribe button available in the Staples Receipt email.4. When I called the number [redacted]instead of rectifying there error they were rude to me.5. Staples is Showing Fake Sales? Or In correct Data? Or DataForging? In either of them they are collection and sharing Falseinformation.6. Staples is not accepting its mistake buttrying to hide the truth and manipulating personal and customer information alongwith sending or sharing Sales Receipts.Staples is not following any business policies and procedures as per the Norms or not followingLaw.  
Regards,
[redacted]