Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Now I can understand why you have a B rating here... You can be ashamed of yourselves, not trying to come forward by a drop to your costumers, I have nothing to say but stick to my demand, I want the restriction from buying [redacted] products should be removed from my account immediately 
Regards,
[redacted]

We apologize for any inconvenience we may have caused. We have confirmed that this customer has been restricted from placing orders online. Due to proprietary reasons, we are unable disclose the nature of this restriction. Although they have been restricted from placing orders online, the customer...

is still welcome to shop in our retail locations. We are unable to make an exception and lift the restricted status.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have issued the customer a $25 courtesy coupon to be used for their next purchase.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns...

in reference to complaint # [redacted]. Please add your rejection comments below. 
I still have not had a response from Staples. I have caller ID which I pay 12.95 a month for. If you look at my original complaint, staples has made up fictitious accounts since it claims no arrangements were made with [redacted] to honor the 50.00 coupon for the [redacted], arrange for the pick up of the wrong printer, and issue a credit for the wrong printer and cartridges. Staples also told me on January 22, I had ordered checks, which was not the truth. Who were the checks mailed to ? Who paid for them?

Staples apologizes for the issues the customer experience. We advised the customer that the cards were used on orders that were placed. We recommended that they reach out to the third party merchant of where they were purchased to resolve the issue.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I'd like to again reject the response Staples gave me. They stated that they have no responsibility for the item because it's been sent to the representative for their banker, [redacted].  However, it's still their responsibility as far as I'm concerned because they were sending the statements to the wrong address during the year I was unavailable, and had an accountant taking care of paying my bills. They should've been sending the statements to: [redacted] instead of: [redacted], [redacted]. I'd also like to include Staples cardholder administrator, [redacted], in this complaint.  As soon as I find a reference business name and address for them I'll send it to you 
Regards,
[redacted]

Staples apologizes for the customer's experience with the gift card he purchased. We are working to resolve this but the vendor we use is currently closed for the holidays. Once they return we will be able to work with them to resolve this for the customer. Again, Staples apologizes for the...

inconvenience and delay.

The defective product must be returned within 14 days for a valid return. The customer will need to contact the manufacturer at this time as it is covered under their warranty still. Staples is unable to accept a return or replacement for the computer as per our terms and conditions.

Staples apologizes for the inconvenience we may have caused. We issued the customer a $40.00 Staples rewards coupon via mail. The customer can expect this to arrive within 7-10 business days.

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused the customer. As the shipping label and package insurance was not purchased from Staples, we are unable to process a claim. As insured by [redacted], available at [redacted], a lost package investigation will be opened with them for the...

customer.

Staples apologizes for the delay in resolving the customer's issue. We have arranged for the store to send out the phone to [redacted]. [redacted] will diagnose the phone and either repair or replace the phone. The customer will need to return to the store for the phone to be sent out. Staples has emailed the customer all of the details about the arrangement. Again, we apologize for all of the inconveniences the customer has experienced.

Staples apologizes for the inconvenience we may have caused. The customer's order was cancelled and a $10 Staples Coupon was issued previously for the inconvenience. The items are still out of stock, so a replacement order cannot be placed, with no information as to when they may return in stock.

The customer purchased a 2 year extended warranty that takes effect the date of purchase. The details on [redacted] state this information and that the extended warranty will cover any issues that are not covered by the manufacturer warranty, such as damage. [redacted] confirmed that an...

email was issued with the full Terms and Conditions at the time of purchase and that the same customer has had previous claims paid out with them for other items and has been advised of the coverage in 2017. January 2014 Staples issued a refund for a 2 year extended warranty purchased in 2011 as a 1 time courtesy. He said he was given incorrect information. The notes state the customer was advised the warranty is effective on the date of purchase, same as the manufacturer. No further replacements or refunds will be issued.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples is supposed to remove my emailaddress from their database but the questions are 1. Why My personal email address was added without my consent.2. I'm not a customer then Why 25 Staples Receipt has been deliveredto my email address.3. Why there is no Unsubscribe button available in the Staples Receipt email.4. When I called the number [redacted]instead of rectifying there error they were rude to me.5. Staples is Showing Fake Sales? Or In correct Data? Or DataForging? In either of them they are collection and sharing Falseinformation.6. Staples is not accepting its mistake buttrying to hide the truth and manipulating personal and customer information alongwith sending or sharing Sales Receipts.Staples is not following any business policies and procedures as per the Norms or not followingLaw.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I do not agree with the response from the business to reprint at MY expense. I rejected their offer because I have paid for copies of 40 books to be printed as I ordered in color not all black and white. Again I request that the business (Staples) reprint at least 15 of the books to my INITIAL order request or simply refund ALL of my money. I do not agree to pay them anymore money for their mistakes Regards,[redacted]

Staples apologizes for the issues the customer experienced. As it turns out, we refunded the customer the cost of the Virus Removal (149.99), took a 50% discount on the cost of a replacement hard drive (installed at no charge), as well as new video cards and cables at no charge. We would be unable...

to provide reimbursement for lost time, wages, or resources. We are unable to compensate for third party services.

Staples position on the matter remains the same. The rebate has been issued to the customer and it has been resolved.

Staples apologizes for any issues. In trying to research the rebate, the tracking number provided does not point to an existing rebate submission. The customer will want to contact our Rebate Fulfillment Center to have their issue resolved. It seems as though some additional documentation is...

necessary to complete the submission.