Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
It sounds like Staples is refusing to honor the advertised price. Since Staples does not show a limited amount in its advertising and shows a beginning and ending date for the sale they should be bound to honor the advertised price during this sale. Furthermore, the day after the sale the item showed up on their website at full price. This is clearly bait & switch advertising.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I acknowledge that I did not purchase insurance. I was not offered it in the store. While I appreciate that I cannot prove that I was not offered insurance by their staff, this is because it is impossible to prove a negative. They should realize that this is a subpar level of service, and the onus is on them and their staff. Moreover, my complaint is not simply that I was not offered insurance. I was also deeply disappointed by the complete lack of effort made by Staples to recover my lost/stolen items. They simply passed the buck off to [redacted], and in no way made an effort to recover the goods or update me on the status of my inquiry. One expects much more of a SHIPPING company. This is a completely disappointing experience, and a failure to perform the service for which I paid.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples position on this matter remains the same. It is the responsibility of the customer to acknowledge guidelines. The signature is proof of that acknowledgement.

We are sorry to hear that the customer experienced problems while having his computer serviced in our store. We have reached out to the store regarding this matter and was advised that the virus removal portion was completed by 4:30 on the same day the unit was dropped off. When the customer...

returned to the store the following the day, our tech was completing required Window's updates. We were advised by the store that the customer did not allow the tech to complete the updates and retrieved his computer on his own accord and left the store. In regards to his request for a refund, since the work was not allowed to be completed in the time frame allowed for our next day service guarantee (5pm the following day), we are unable to grant his request to receive a refund.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples position on this matter remains the same. We would not be able to replace the order.

Staples apologizes for any inconvenience the customer has experienced. We determined that there was a problem in our ordering system and the customer was able to pick up his printer in our store this morning.

Staples apologizes for the inconvenience the customer has experienced. Our store has been advised by our Vendor, [redacted], that completes our Mobile Phone repairs that the chip in the phone was damaged beyond repair when the customer dropped the phone and the store is not responsible. The store has...

offered to have a corporate check for $449.99 issued for the amount of the purchase price to resolve this issue so the customer can purchase a new phone.

Staples apologizes to the customer for the inconveniences they experienced. The customer placed their order back in December of 2014. At this point, they are well beyond the time frame for return. Further, we no longer carry these items on our website. We would not be able to offer a refund or...

exchange.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[The consumer should not be responsible for the mistakes made by Staples.  As per NJ General Advertising Practices Act, Staples must honor the price they advertise.   ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
I am OK with placing a new order. But staples must provide the same discount as my previous order for the new order.
Regards,
[redacted]

We apologize for the inconvenience. Staples, among other retailers, are allowed to sell gift cards in multiple transactions, as long as the total purchase does not exceed $2000.00 per person, per day. This is in accordance with federal guidelines.

Staples position has not changed on this matter. The customer is welcome to contact the store to make arrangements to bring in his computer for further service with this matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I don't accept their response and lack of accountability for their mistake. To make it clear, if this happened in a store I would have went to the register with my [redacted], paid for it and as I was leaving a salesperson came out and grabbed it out of my hand. Because they made too many available at the sale price is not my fault and they need to take responsibility for their actions. I would be happy to accept store credit or a discount for a future purchase.
Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]
 
 %3

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused. We have reached out to [redacted] and were informed that the shipment was located at a [redacted] location. [redacted] sent pictures to the customer to confirm. The package is being sent to the customer to the address they provided to [redacted] to have the item...

returned.

We have been in contact with the customer and apologized for the inconvenience. We advised them of the issue and they informed us that they were displeased with the level of service in the store. We assured them that we would bring this issue to the attention of the store's senior management team,...

to which the customer stated they were satisfied and would continue to do business with us.

Staples apologizes for the inconvenience the customer experienced. Unfortunately, the computer was purchased on 03/23/2016. Staples return policy allows 14 days for technology items to be returned. We are unable to offer the customer a return. We have contacted the customer and advised that...

[redacted] is willing to open a warranty claim for them. The customer will need to contact [redacted] to arrange for a claim with their warranty.