Staples, Inc.

Staples position on this matter remains the same. We would not be able to replace the order.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
It sounds like Staples is refusing to honor the advertised price. Since Staples does not show a limited amount in its advertising and shows a beginning and ending date for the sale they should be bound to honor the advertised price during this sale. Furthermore, the day after the sale the item showed up on their website at full price. This is clearly bait & switch advertising.
Regards,
[redacted]

The defective product must be returned within 14 days for a valid return. The customer will need to contact the manufacturer at this time as it is covered under their warranty still. Staples is unable to accept a return or replacement for the computer as per our terms and conditions.

Staples apologizes for the inconvenience the customer experienced. Unfortunately, the computer was purchased on 03/23/2016. Staples return policy allows 14 days for technology items to be returned. We are unable to offer the customer a return. We have contacted the customer and advised that...

[redacted] is willing to open a warranty claim for them. The customer will need to contact [redacted] to arrange for a claim with their warranty.

We have been in contact with the customer and apologized for the inconvenience. We advised them of the issue and they informed us that they were displeased with the level of service in the store. We assured them that we would bring this issue to the attention of the store's senior management team,...

to which the customer stated they were satisfied and would continue to do business with us.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
I am OK with placing a new order. But staples must provide the same discount as my previous order for the new order.
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We determined that there was a problem in our ordering system and the customer was able to pick up his printer in our store this morning.

Staples position has not changed on this matter. The customer is welcome to contact the store to make arrangements to bring in his computer for further service with this matter.

Staples apologizes for any inconvenience we may have caused the customer. As the purchase requirement was not met and the Reward not received, we are sending the customer a $16 Reward Courtesy Coupon to honor the value.

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused. We have reached out to [redacted] and were informed that the shipment was located at a [redacted] location. [redacted] sent pictures to the customer to confirm. The package is being sent to the customer to the address they provided to [redacted] to have the item...

returned.

Staples position on this matter remains the same. It is the responsibility of the customer to acknowledge guidelines. The signature is proof of that acknowledgement.

Staples apologizes for the inconvenience we may have caused. We issued the customer a $40.00 Staples rewards coupon via mail. The customer can expect this to arrive within 7-10 business days.

Staples apologizes for the inconvenience the customer has experienced. Our store has been advised by our Vendor, [redacted], that completes our Mobile Phone repairs that the chip in the phone was damaged beyond repair when the customer dropped the phone and the store is not responsible. The store has...

offered to have a corporate check for $449.99 issued for the amount of the purchase price to resolve this issue so the customer can purchase a new phone.

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]
 
 %3

Staples apologizes for the issues the customer experienced. As it turns out, we refunded the customer the cost of the Virus Removal (149.99), took a 50% discount on the cost of a replacement hard drive (installed at no charge), as well as new video cards and cables at no charge. We would be unable...

to provide reimbursement for lost time, wages, or resources. We are unable to compensate for third party services.

The customer purchased a 2 year extended warranty that takes effect the date of purchase. The details on [redacted] state this information and that the extended warranty will cover any issues that are not covered by the manufacturer warranty, such as damage. [redacted] confirmed that an...

email was issued with the full Terms and Conditions at the time of purchase and that the same customer has had previous claims paid out with them for other items and has been advised of the coverage in 2017. January 2014 Staples issued a refund for a 2 year extended warranty purchased in 2011 as a 1 time courtesy. He said he was given incorrect information. The notes state the customer was advised the warranty is effective on the date of purchase, same as the manufacturer. No further replacements or refunds will be issued.

We apologize for the inconvenience the customer has experienced. The customer did not qualify for the rebate in question and this was communicated to him upon contacting our President's Office. As a means of resolution, Mr. [redacted] was offered the $15.00 Staples Coupon, which he accepted. We will take steps to ensure that our representatives are communicating accurate offers, however, we would not be able to provide additional compensation.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]