Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I acknowledge that I did not purchase insurance. I was not offered it in the store. While I appreciate that I cannot prove that I was not offered insurance by their staff, this is because it is impossible to prove a negative. They should realize that this is a subpar level of service, and the onus is on them and their staff. Moreover, my complaint is not simply that I was not offered insurance. I was also deeply disappointed by the complete lack of effort made by Staples to recover my lost/stolen items. They simply passed the buck off to [redacted], and in no way made an effort to recover the goods or update me on the status of my inquiry. One expects much more of a SHIPPING company. This is a completely disappointing experience, and a failure to perform the service for which I paid.
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. In researching the email, it does show that the price has been altered to show an incorrect price. Unfortunately, due to the altercation, Staples will not be honoring the price listed on the email.

While we understand the frustration, we cannot override our system or company policy to allow for this type of transaction to take place. Our position on this matter remains the same.

Staples apologizes for any inconvenience caused to the customer, Staples has found that the customer's account was moved to a recovery team after there were several days of no payment. Customer has been responded to and has been informed of the contact phone number to the recovery team, in which case they may be able to resolve any unauthorized charge claims that the customer may have. Staples is unable to get involved in that particular process. Thank you!

Staples apologizes for the customer's experience with the gift card he purchased. We are working to resolve this but the vendor we use is currently closed for the holidays. Once they return we will be able to work with them to resolve this for the customer. Again, Staples apologizes for the...

inconvenience and delay.

Staples apologizes for the frustration caused by the return policy. Once the ink has either been opened or is past its expiration date it can not be returned. Also, the associates are instructed to verify customer information when bringing up a Rewards account. As for the emailed receipt, we will...

have that option deselected from the register and they will only receive the printed register receipt. Again, Staples apologizes for the concerns and frustration the customer has experienced.

Staples apologizes for the inconvenience the customer experienced. We have sent the customer a $20 Staples egiftcard to their email address provided.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the miscalculations regarding the customer's purchases. We have researched the purchases and credited the account with the correct amount. This should be reflected within 3 business days.

Staples apologizes for the inconvenience the customer has experienced. Unfortunately, we are unable to refund or reship the order. On 11/30/16, the order was delivered to the address provided to Staples for the order. The order was also signed for at the address. The customer will need to dispute...

the charges with their card company if they are disputing delivery.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As per Staples, [redacted] is an authorized shipper. So Staples should have basic [redacted] shipping supplies which are ground envelopes etc. That is the basic requirement. Otherwise it just misleading the customer and loot their wallet without basic service. 
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused to the customer. Should the customer notice any fraudulent charges on his account, he would wish to dispute the charges directly with his bank. Unfortunately Staples is unable to file a police report on the customer's behalf.

Staples apologizes for any inconvenience we may have caused to the customer. In order to be eligible to receive Rewards for recycling, the customer must make a minimum $30 ink or toner purchase within the previous 180 days. Upon review of the customer's Rewards Account, it was deemed that no...

qualifying ink or toner purchase was made and therefore, was not paid out for the promotion. As a gesture of goodwill, we have emailed the customer a $40.00 Staples courtesy coupon.

Staples apologizes for the inconvenience. We reached out to the customer via email to offer to send them the $6 Rewards via email or direct mail, whichever they prefer. The customer has not responded as of yet. Should the customer reach back out to us, we would be happy to issue that to them.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 Please see the email below regarding the above complaint. I received this email January 21,2016. Thirty days have since passed and  I continue to get marketing emails from Staples almost daily.  At this point I feel they are harassing me by sending the emails.  Please help me or at least let me know what else I can do to be removed permanently from their email database.  I can’t imagine with the care most companies take with compliance that this practice is ok?    Hi [redacted], I did receive your voice mail earlier today and I am so sorry that you are still receiving marketing emails. I did look into the issue again and found out that your email address was removed but was not removed from our master contact list so I have removed your email address from that list. I was told by our marketing team that it can take up to 30 days to stop receiving emails and not a few days as I stated to you before. Again I am so sorry that you are still having problems. Please let me know after 30 days if you still receive emails. Have a great night. 
Regards,
[redacted]

As per our terms and conditions posted online "Please refer to the Cardholder Agreement insert provided with your prepaid card. Subject to applicable law, a monthly maintenance fee of $3 (USD) applies, but is waived for the first six months after the card is issued." Staples will not be reissuing...

the customer's full amount due to these terms and conditions.

Staples apologized to the customer for their experience. We have issued a full refund back to the original method of payment on the order. We have also sent the feedback to [redacted] about the situation.

Staples apologizes for the inconvenience this has caused this customer. We have updated her [redacted] account to reflect the new email address.

Staples apologizes for the inconvenience the customer experienced. We had initially sent out a new replacement card three different times. On 11/28/16, we have resent the gift card and it will take 7-10 business days for the customer to receive it in the mail. Unfortunately, we are unable to give a gift card number out over the phone and because the card was mailed out on 11/28/16 we are unable to issue the customer another one.

We contacted the customer to apologize for all the troubles they have been through with the [redacted] gift card. We advised the customer that we did some research and found out the card that was given to them was post voided and the card that was activated was accidentally kept by the store. We...

informed the customer to return back to the store with the receipt so we can provide them with a replacement card. The customer indicated they will return in two weeks as they will be out of town.