Staples, Inc.

Staples apologizes for any inconvenience we may have caused the customer. As the purchase requirement was not met and the Reward not received, we are sending the customer a $16 Reward Courtesy Coupon to honor the value.

While we understand the frustration, we cannot override our system or company policy to allow for this type of transaction to take place. Our position on this matter remains the same.

Staples apologizes for the inconvenience the customer experienced. In researching the email, it does show that the price has been altered to show an incorrect price. Unfortunately, due to the altercation, Staples will not be honoring the price listed on the email.

We apologize for the inconvenience the customer has experienced. The customer did not qualify for the rebate in question and this was communicated to him upon contacting our President's Office. As a means of resolution, Mr. [redacted] was offered the $15.00 Staples Coupon, which he accepted. We will take steps to ensure that our representatives are communicating accurate offers, however, we would not be able to provide additional compensation.

Staples apologizes for any inconvenience caused to the customer, Staples has found that the customer's account was moved to a recovery team after there were several days of no payment. Customer has been responded to and has been informed of the contact phone number to the recovery team, in which case they may be able to resolve any unauthorized charge claims that the customer may have. Staples is unable to get involved in that particular process. Thank you!

Staples apologizes for the frustration caused by the return policy. Once the ink has either been opened or is past its expiration date it can not be returned. Also, the associates are instructed to verify customer information when bringing up a Rewards account. As for the emailed receipt, we will...

have that option deselected from the register and they will only receive the printed register receipt. Again, Staples apologizes for the concerns and frustration the customer has experienced.

Staples apologizes for the inconvenience this has caused this customer. We have updated her [redacted] account to reflect the new email address.

Staples apologizes for the inconvenience. We reached out to the customer via email to offer to send them the $6 Rewards via email or direct mail, whichever they prefer. The customer has not responded as of yet. Should the customer reach back out to us, we would be happy to issue that to them.

Staples apologizes for the inconvenience the customer experienced. We have sent the customer a $20 Staples egiftcard to their email address provided.

Staples apologizes for the inconvenience the customer has experienced. Unfortunately, we are unable to refund or reship the order. On 11/30/16, the order was delivered to the address provided to Staples for the order. The order was also signed for at the address. The customer will need to dispute...

the charges with their card company if they are disputing delivery.

Staples apologizes for any inconvenience caused to the customer. Staples is only able to ship [redacted] via its' Ship Center Department. Staples doesn't have a [redacted] Drop center. There are signs placed in the stores which clearly indicate that Staples is a [redacted] Ship center. Staples had offered to research...

the matter further; however, customer is unable to provide any tracking information to help with the investigation, without the [redacted] tracking information, Staples is unable to assist the customer further. Staples offered a $50 courtesy coupon as a good-will gesture.

Staples apologizes for any inconvenience we may have caused to the customer. Should the customer notice any fraudulent charges on his account, he would wish to dispute the charges directly with his bank. Unfortunately Staples is unable to file a police report on the customer's behalf.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 Please see the email below regarding the above complaint. I received this email January 21,2016. Thirty days have since passed and  I continue to get marketing emails from Staples almost daily.  At this point I feel they are harassing me by sending the emails.  Please help me or at least let me know what else I can do to be removed permanently from their email database.  I can’t imagine with the care most companies take with compliance that this practice is ok?    Hi [redacted], I did receive your voice mail earlier today and I am so sorry that you are still receiving marketing emails. I did look into the issue again and found out that your email address was removed but was not removed from our master contact list so I have removed your email address from that list. I was told by our marketing team that it can take up to 30 days to stop receiving emails and not a few days as I stated to you before. Again I am so sorry that you are still having problems. Please let me know after 30 days if you still receive emails. Have a great night. 
Regards,
[redacted]

Staples apologized to the customer for their experience. We have issued a full refund back to the original method of payment on the order. We have also sent the feedback to [redacted] about the situation.

Staples apologizes for any inconvenience we may have caused to the customer. In order to be eligible to receive Rewards for recycling, the customer must make a minimum $30 ink or toner purchase within the previous 180 days. Upon review of the customer's Rewards Account, it was deemed that no...

qualifying ink or toner purchase was made and therefore, was not paid out for the promotion. As a gesture of goodwill, we have emailed the customer a $40.00 Staples courtesy coupon.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As per Staples, [redacted] is an authorized shipper. So Staples should have basic [redacted] shipping supplies which are ground envelopes etc. That is the basic requirement. Otherwise it just misleading the customer and loot their wallet without basic service. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. Per Staples terms and conditions, gift, Prepaid and phone cards are nonrefundable and nonreturnable. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

As per our terms and conditions posted online "Please refer to the Cardholder Agreement insert provided with your prepaid card. Subject to applicable law, a monthly maintenance fee of $3 (USD) applies, but is waived for the first six months after the card is issued." Staples will not be reissuing...

the customer's full amount due to these terms and conditions.

Staples made a decision not to honor the price match to [redacted].com as the item was a clearance item. Staples price match policy does not price match a competitor’s clearance item. Customer was notified in store and via Office of the President that the price match was not going to be honored.