Staples apologizes for any inconvenience we may have caused the customerAs the purchase requirement was not met and the Reward not received, we are sending the customer a $Reward Courtesy Coupon to honor the value
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] his response is not adequate They did not notify me of the issue, I contacted them on numerous occasions They agreed that I had received the wrong computer due to warehouse mistakes Then when the [redacted] was not delivered on the date they stated the second time I contacted them and they said they were outof the laptops When I did not accept this excuse the supervisor informed me it was a typo This is fraud If I had not contacted them I would have a laptop for more money than it was worth I would also not be aware I had the wrong laptop delivered since the laptop was inches as well Regards, [redacted] - [redacted] [redacted]
Staples apologizes for any inconvenience we may have caused the customerSince the incident occurred outside of Staples, the customer will need to file this complaint with the towing business directly
Staples apologizes for the inconvenience the customer experiencedUnfortunately, the item cannot be returned due to Staples day return policy for electronics which is posted online as well as the back of the receiptHowever, the store manager has offered a $plus tax gift card for store creditThis is the only offer that Staples is able to offer the customer
We have been in contact with the customer and resolved the issue to their satisfactionWe reissued the $Staples Coupons to their Rewards account, which should reflect in their account withing business daysWe apologize for the inconvenience
We apologize to the customer for the misinformation and confusionWe have issued the $rewards coupon to the customer as a one-time courtesy for the inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that a refund to my original credit card which made the original purchase does satisfy my issues and/or concerns in reference to complaint # [redacted] My bank will post the refund to my account accordingly I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Staples apologizes for the inconvenience causedWe have reached out to the customer and have offered to send a check for the renewal costThe customer has accepted and should expect to receive that within - business days
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hi Team,You should be able to see the history of calls on this to understand how difficult it became for me "as a customer" to follon the promised $couponEvery time I called in to check on the updates, I was given only reason, there should be something wrong with the email address, which I use it everyday and get emails from everyone, including Staples promotional emailsIsn't this just a torture to the customer? When asked to the CSR, only other thing I hear is it is taken care by a different department and he doesn't have any way to view it.It is not all about MONEYIt is your Service Vs(my) TimeAs a customer we don't value money, all that we value is ServiceRegards,
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedWe had initially sent out a new replacement card three different timesOn 11/28/16, we have resent the gift card and it will take 7-business days for the customer to receive it in the mailUnfortunately, we are unable to give a gift card number out over the phone and because the card was mailed out on 11/28/we are unable to issue the customer another one
Staples apologizes for any inconvenience caused to the customer, Staples has found that the customer's account was moved to a recovery team after there were several days of no paymentCustomer has been responded to and has been informed of the contact phone number to the recovery team, in which case they may be able to resolve any unauthorized charge claims that the customer may haveStaples is unable to get involved in that particular processThank you!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI received the credit that Staples which make an error Still not happy cause I request update my reward status couple time but get ignore Not my job to make call or email on any transaction for reward pointsAs I purchase almost $from staples, I check my account and remain at low level account statusYou are only $ away from keeping your status!Learn more about Premier benefitsI am not happy two bad experience in a row from past couple transactionPlease fixed the problem and appreciate if you can issue some free credit win back my buying experience at staples Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI do feel in the future Staples ad for ink cartridges should be required to state their policy (which I quote from Mr [redacted] 's letter of October 9, 2015) "if the member has spent at least $in ink and/or toner purchases at Staples over the previous days" within the ink cartridge ad itself, not somewhere else in the flyer, so the customer is not misled, especially since this ad was for $per cartridge (not the usual $2) per ink cartridge Regards, [redacted]
We apologize for the inconvenience we may have causedWe have reviewed the terms of the program and it states that a replacement chair or settlement of the purchase price can be pursuedSince the warranty provider is issuing the customer a credit of the purchase price, we have compensated the customer the additional $via Staples e-GiftCard so they can purchase a replacement chairThe customer can expect this to arrive within hours
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Staples apologizes for any inconvenience we may have caused the customerAs the purchase requirement was not met and the Reward not received, we are sending the customer a $Reward Courtesy Coupon to honor the value
Staples apologizes to the customer for the inconvenienceWe have issued a $Staples Coupon as a gesture of goodwillThis was sent via email
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] his response is not adequate They did not notify me of the issue, I contacted them on numerous occasions They agreed that I had received the wrong computer due to warehouse mistakes Then when the [redacted] was not delivered on the date they stated the second time I contacted them and they said they were outof the laptops When I did not accept this excuse the supervisor informed me it was a typo This is fraud If I had not contacted them I would have a laptop for more money than it was worth I would also not be aware I had the wrong laptop delivered since the laptop was inches as well Regards, [redacted] - [redacted] [redacted]
Staples apologizes for any inconvenience we may have caused the customerSince the incident occurred outside of Staples, the customer will need to file this complaint with the towing business directly
Staples apologizes for the inconvenience the customer experiencedUnfortunately, the item cannot be returned due to Staples day return policy for electronics which is posted online as well as the back of the receiptHowever, the store manager has offered a $plus tax gift card for store creditThis is the only offer that Staples is able to offer the customer
We have been in contact with the customer and resolved the issue to their satisfactionWe reissued the $Staples Coupons to their Rewards account, which should reflect in their account withing business daysWe apologize for the inconvenience
We apologize to the customer for the misinformation and confusionWe have issued the $rewards coupon to the customer as a one-time courtesy for the inconvenience
Revdex.com: I have reviewed the response submitted by the business and have determined that a refund to my original credit card which made the original purchase does satisfy my issues and/or concerns in reference to complaint # [redacted] My bank will post the refund to my account accordingly I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Staples position on this matter remains the sameWe will ensure that our services are being fully explained before a customer chooses to accept them
Staples apologizes for the inconvenience causedWe have reached out to the customer and have offered to send a check for the renewal costThe customer has accepted and should expect to receive that within - business days
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hi Team,You should be able to see the history of calls on this to understand how difficult it became for me "as a customer" to follon the promised $couponEvery time I called in to check on the updates, I was given only reason, there should be something wrong with the email address, which I use it everyday and get emails from everyone, including Staples promotional emailsIsn't this just a torture to the customer? When asked to the CSR, only other thing I hear is it is taken care by a different department and he doesn't have any way to view it.It is not all about MONEYIt is your Service Vs(my) TimeAs a customer we don't value money, all that we value is ServiceRegards,
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedWe had initially sent out a new replacement card three different timesOn 11/28/16, we have resent the gift card and it will take 7-business days for the customer to receive it in the mailUnfortunately, we are unable to give a gift card number out over the phone and because the card was mailed out on 11/28/we are unable to issue the customer another one
Staples apologizes for any inconvenience caused to the customer, Staples has found that the customer's account was moved to a recovery team after there were several days of no paymentCustomer has been responded to and has been informed of the contact phone number to the recovery team, in which case they may be able to resolve any unauthorized charge claims that the customer may haveStaples is unable to get involved in that particular processThank you!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI received the credit that Staples which make an error Still not happy cause I request update my reward status couple time but get ignore Not my job to make call or email on any transaction for reward pointsAs I purchase almost $from staples, I check my account and remain at low level account statusYou are only $ away from keeping your status!Learn more about Premier benefitsI am not happy two bad experience in a row from past couple transactionPlease fixed the problem and appreciate if you can issue some free credit win back my buying experience at staples Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI do feel in the future Staples ad for ink cartridges should be required to state their policy (which I quote from Mr [redacted] 's letter of October 9, 2015) "if the member has spent at least $in ink and/or toner purchases at Staples over the previous days" within the ink cartridge ad itself, not somewhere else in the flyer, so the customer is not misled, especially since this ad was for $per cartridge (not the usual $2) per ink cartridge Regards, [redacted]
We apologize for the inconvenience we may have causedWe have reviewed the terms of the program and it states that a replacement chair or settlement of the purchase price can be pursuedSince the warranty provider is issuing the customer a credit of the purchase price, we have compensated the customer the additional $via Staples e-GiftCard so they can purchase a replacement chairThe customer can expect this to arrive within hours
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We apologize that is taking a little longer to address this situation we are certainly working hard to resolve this issue
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***