Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your employeesdidn't say a word about what you are talking aboutThey encouraged me to bring the cartridges in and get a refundWhy wasnt I told before you took my cartdiges? I could've brought them somewhere else and got a refund there but instead you took them and now get to keep them for free? Regards, [redacted]
Staples will not be honoring the price match to ***.com as the item was a clearance itemStaples price match policy does not price match a competitor’s clearance itemCustomer was notified in store and via Office of the President that the price match was not going to be honoredWe have also addressed the way the issue was handled in store
Staples apologizes that the customer had an issue with a Rebate cardWe sent the customer a $Staples Coupon via email to cover the issue with the Rebate card, which the customer accepted
The customer has been issued a $Staples CouponThe current price of the laptop is $With the coupon, it will be at the final price the customer is seeking
We understand the customer's frustrationHowever, our policies page shows the following disclaimer:While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.The promotion the customer saw is the result of a typographical error that was correctedWe would be unable to grant the customer the gift cards she is seeking
Staples apologizes to the customer for any inconvenience we may have caused. Staples items originate from carefully selected vendors and manufacturers. Should the product be defective, the customer should contact the manufacturer directly to initiate a warranty claim. We offer additional customer... support by working closely with product manufacturers to ensure they comply with their stated warranties.
Staples apologizes for any inconvenience caused to the customerWe are currently working with the customer and our rebate center to resolve the issueWe are still waiting on a reply from our rebate centerOnce we receive the information we will be in contact with the customer to advise of the resolution
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We have investigated the order and it seems that this order was placed online directly from customer account with the person's name of [redacted] and address listed on order of [redacted] *** it shows this order has been delivered to the address in which was listed on the order and seems to not be attached to the customer that has filed this complaintWe would suggest customer replace new order as we feel that no reship is necessary in this situation
Staples apologizes for the inconvenience we have causedWe reached out to the customer and filed a warranty claimSince replacement parts are currently on backorder, we offered to issue the customer a Staples Coupon for the purchase price of the chairThe customer accepted and should receive this via email within the next hours
While we understand the frustration, we cannot override our system or company policy to allow for this type of transaction to take placeOur position on this matter remains the same
RevDex.com: I have reviewed the response submitted by the business and have... determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . "(a)Where [redacted] *** is my promised rebate.... (b)Where is my promised gift card made to BBB response.. (c)Where is the compensation for all my grief and aggravation demanding you to perform to the verbal/written contract ?? " If the BBB is going to save face, restore consumer confidence in the BBB... There must be more than mediation when the Continuing Criminal Business has both admitted fault AND concedes to the deceptive practice... These mail-in rebates are HIGHLY suspect on their face... If there isn't a deceptive practice, motive of deception, theft by attrition.... why not give the rebate at the register? It's being HIGHLY abused by Businesses and consumers get the short straw every-time.. Regards, [redacted]
Staples apologizes for the inconvenienceThe customer noted that they returned to the store to purchase their item days laterAt that point, the sale price had changed from their original visitWe would not be able to honor that pricing at this timeWe reached out to the customer advising them of this and offered to try and find a similar item in the same price range
Staples apologizes for the issues we may have causedWe reached out to the customer, who confirmed that she received the [redacted] Prepaid Card loaded with the rebate amountThe other submissions were invalid due to multiple filings
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I don't accept their judgementI request someone from staples contact me directly to settle the matter[redacted] Regards, [redacted]
Staples apologizes for any inconvenience we may have causedWe have replaced the order for the customer for the original item at the sale price of $We have attempted to call the customer to advise we have an order on hold at the sale price and are waiting on him to call us back with a form of payment on the orderNew order number is [redacted]
Staples apologizes for the misunderstanding and confusion surrounding the customer's accountWe have advised the customer their order has been replaced with the price match honoredWe have also applied an additional discount to the order for the inconvenience
Staples apologizes for the troubles the customer experiencedWe have been in contact with the customer and advised them that they can expect both the $Staples Coupon that was originally intended, and an additional $Staples CouponThis should arrive via mail in 7-business days
Staples apologizes for any inconvenience the customer has experiencedConfirmed with the Fulfillment Center that the two laptops were never shipped to customerAs per customers request we have issued refund for $back to the customer's original method of paymentAgain, Staples apologizes for the customer's experience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your employeesdidn't say a word about what you are talking aboutThey encouraged me to bring the cartridges in and get a refundWhy wasnt I told before you took my cartdiges? I could've brought them somewhere else and got a refund there but instead you took them and now get to keep them for free? Regards, [redacted]
Staples will not be honoring the price match to ***.com as the item was a clearance itemStaples price match policy does not price match a competitor’s clearance itemCustomer was notified in store and via Office of the President that the price match was not going to be honoredWe have also addressed the way the issue was handled in store
Staples position on this remains the same and we consider the matter closed
Staples apologizes that the customer had an issue with a Rebate cardWe sent the customer a $Staples Coupon via email to cover the issue with the Rebate card, which the customer accepted
The customer has been issued a $Staples CouponThe current price of the laptop is $With the coupon, it will be at the final price the customer is seeking
We understand the customer's frustrationHowever, our policies page shows the following disclaimer:While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.The promotion the customer saw is the result of a typographical error that was correctedWe would be unable to grant the customer the gift cards she is seeking
Staples apologizes to the customer for any inconvenience we may have caused. Staples items originate from carefully selected vendors and manufacturers. Should the product be defective, the customer should contact the manufacturer directly to initiate a warranty claim. We offer additional customer... support by working closely with product manufacturers to ensure they comply with their stated warranties.
Staples apologizes for any inconvenience caused to the customerWe are currently working with the customer and our rebate center to resolve the issueWe are still waiting on a reply from our rebate centerOnce we receive the information we will be in contact with the customer to advise of the resolution
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We have investigated the order and it seems that this order was placed online directly from customer account with the person's name of [redacted] and address listed on order of [redacted] *** it shows this order has been delivered to the address in which was listed on the order and seems to not be attached to the customer that has filed this complaintWe would suggest customer replace new order as we feel that no reship is necessary in this situation
Staples apologizes for the inconvenience we have causedWe reached out to the customer and filed a warranty claimSince replacement parts are currently on backorder, we offered to issue the customer a Staples Coupon for the purchase price of the chairThe customer accepted and should receive this via email within the next hours
While we understand the frustration, we cannot override our system or company policy to allow for this type of transaction to take placeOur position on this matter remains the same
RevDex.com: I have reviewed the response submitted by the business and have... determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . "(a)Where [redacted] *** is my promised rebate.... (b)Where is my promised gift card made to BBB response.. (c)Where is the compensation for all my grief and aggravation demanding you to perform to the verbal/written contract ?? " If the BBB is going to save face, restore consumer confidence in the BBB... There must be more than mediation when the Continuing Criminal Business has both admitted fault AND concedes to the deceptive practice... These mail-in rebates are HIGHLY suspect on their face... If there isn't a deceptive practice, motive of deception, theft by attrition.... why not give the rebate at the register? It's being HIGHLY abused by Businesses and consumers get the short straw every-time.. Regards, [redacted]
Staples apologizes for the inconvenienceThe customer noted that they returned to the store to purchase their item days laterAt that point, the sale price had changed from their original visitWe would not be able to honor that pricing at this timeWe reached out to the customer advising them of this and offered to try and find a similar item in the same price range
Staples apologizes for the issues we may have causedWe reached out to the customer, who confirmed that she received the [redacted] Prepaid Card loaded with the rebate amountThe other submissions were invalid due to multiple filings
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I don't accept their judgementI request someone from staples contact me directly to settle the matter[redacted] Regards, [redacted]
Staples apologizes for any inconvenience we may have causedWe have replaced the order for the customer for the original item at the sale price of $We have attempted to call the customer to advise we have an order on hold at the sale price and are waiting on him to call us back with a form of payment on the orderNew order number is [redacted]
Staples apologizes for the misunderstanding and confusion surrounding the customer's accountWe have advised the customer their order has been replaced with the price match honoredWe have also applied an additional discount to the order for the inconvenience
Staples apologizes for the troubles the customer experiencedWe have been in contact with the customer and advised them that they can expect both the $Staples Coupon that was originally intended, and an additional $Staples CouponThis should arrive via mail in 7-business days
Staples apologizes for any inconvenience the customer has experiencedConfirmed with the Fulfillment Center that the two laptops were never shipped to customerAs per customers request we have issued refund for $back to the customer's original method of paymentAgain, Staples apologizes for the customer's experience