Staples will not be honoring the price match to ***.com as the item was a clearance itemStaples price match policy does not price match a competitor’s clearance itemCustomer was notified in store and via Office of the President that the price match was not going to be honoredWe have also addressed the way the issue was handled in store
The customer has been issued a $Staples CouponThe current price of the laptop is $With the coupon, it will be at the final price the customer is seeking
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your employeesdidn't say a word about what you are talking aboutThey encouraged me to bring the cartridges in and get a refundWhy wasnt I told before you took my cartdiges? I could've brought them somewhere else and got a refund there but instead you took them and now get to keep them for free? Regards, [redacted]
Staples apologizes that the customer had an issue with a Rebate cardWe sent the customer a $Staples Coupon via email to cover the issue with the Rebate card, which the customer accepted
We understand the customer's frustrationHowever, our policies page shows the following disclaimer:While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.The promotion the customer saw is the result of a typographical error that was correctedWe would be unable to grant the customer the gift cards she is seeking
We have investigated the order and it seems that this order was placed online directly from customer account with the person's name of [redacted] and address listed on order of [redacted] *** it shows this order has been delivered to the address in which was listed on the order and seems to not be attached to the customer that has filed this complaintWe would suggest customer replace new order as we feel that no reship is necessary in this situation
While we understand the frustration, we cannot override our system or company policy to allow for this type of transaction to take placeOur position on this matter remains the same
Staples apologizes for any inconvenience caused to the customerWe are currently working with the customer and our rebate center to resolve the issueWe are still waiting on a reply from our rebate centerOnce we receive the information we will be in contact with the customer to advise of the resolution
Staples apologizes for the inconvenience we have causedWe reached out to the customer and filed a warranty claimSince replacement parts are currently on backorder, we offered to issue the customer a Staples Coupon for the purchase price of the chairThe customer accepted and should receive this via email within the next hours
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Staples apologizes to the customer for any inconvenience we may have caused. Staples items originate from carefully selected vendors and manufacturers. Should the product be defective, the customer should contact the manufacturer directly to initiate a warranty claim. We offer additional customer... support by working closely with product manufacturers to ensure they comply with their stated warranties.
Staples apologizes for the issues we may have causedWe reached out to the customer, who confirmed that she received the [redacted] Prepaid Card loaded with the rebate amountThe other submissions were invalid due to multiple filings
Staples apologizes for the inconvenienceThe customer noted that they returned to the store to purchase their item days laterAt that point, the sale price had changed from their original visitWe would not be able to honor that pricing at this timeWe reached out to the customer advising them of this and offered to try and find a similar item in the same price range
RevDex.com: I have reviewed the response submitted by the business and have... determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . "(a)Where [redacted] *** is my promised rebate.... (b)Where is my promised gift card made to BBB response.. (c)Where is the compensation for all my grief and aggravation demanding you to perform to the verbal/written contract ?? " If the BBB is going to save face, restore consumer confidence in the BBB... There must be more than mediation when the Continuing Criminal Business has both admitted fault AND concedes to the deceptive practice... These mail-in rebates are HIGHLY suspect on their face... If there isn't a deceptive practice, motive of deception, theft by attrition.... why not give the rebate at the register? It's being HIGHLY abused by Businesses and consumers get the short straw every-time.. Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I don't accept their judgementI request someone from staples contact me directly to settle the matter[redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] An apology isn't a resolution for a falsely advertised saleI could accept a limited quantity had:- That been stipulated on the item's page, Example: "Only available! Orders placed after they have sold will be canceled within hours!" Your lack of transparency is a frightening way to run a business.- The arbitrary cancellation of the order not been while the item was still in stock- A hold not been put on the money in my account for the product, which you still have not rectified- a shipping date had not been provided - as the ship date was clearly marked on the receiptThe cancel came upon the ship date, not the day of order.- a a receipt had indicated that it was pending due to limited quantityAll of the above were perpetuated by Staples, and are factsThere is clear evidence to support these factsThese things, especially the ongoing hold on the funds, constitutes a contractThis contract was broken by you.I again state:This was advertisingThis was a bait and switch scamThis was poor customer serviceThis cannot and will not be rectified with a sorry-not-sorry reply Regards, [redacted] ***
Staples apologizes for any inconvenience we may have causedWe have replaced the order for the customer for the original item at the sale price of $We have attempted to call the customer to advise we have an order on hold at the sale price and are waiting on him to call us back with a form of payment on the orderNew order number is [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [As advised by Staples that they are currently in the process of having the my email suppressed so thatno further emails are sent is absolutely wrong as I Did received a Customersurvey form and my email address is still connected Rewards account that wascreated without my consentIf Staples have removed my email address andcanceled the account then I should not receive any email including surveysI received the following SPAMemails on my email account (India)July 10th forStaples Order [redacted] July 12th 2015I Received “emails for Staples Receipts” from [redacted] , Please don’t tell me One customer did different transactionsin a single day in the same store for different itemsJuly 14th anotherStaples Order Receipts from [redacted] July 15th IReceived Staples Order Receipts from [redacted] July 16th Ireceived Staples Order Receipts from [redacted] ***for the user [redacted] which is not me July 17th Ireceived Staples Order Receipts from [redacted] July 19th Ireceived Staples Order Receipts from [redacted] And finally July 21st 2015I received Staples Order Receipts from [redacted] On July 21st when Icalled [redacted] and theperson who answered was rude to me and did not assist me at all, he never listenedto what I wanted to say or explain but he hung up on me telling me to call thenumber and chase themThou some from the store used this email address notthe customer care.Since July 21stI have been chasing for the answer why there is not “Unsubscribe” Link which isa mandate and trying to explain the situation to Business and even the Staplesoffice of president is not at all bothered.In total Staples Order Receiptsall of them without “Unsubscribe” Link, evenafter promising and advising that they are currently in the process of havingthe my email suppressed but I’m still getting Survey formsAnd in total 34emails I have received which is very irritating Stapleas is sharing clientName, purchase history and other information across border and I have beentrying to explain that this is also a rick to individuals personal information isleaked and this is a high riskInstead of being sorry ortaking serious actions, the only answer I get is they are currently in theprocess of having the my email suppressed and that is not done either.As once again I ask thesame questions Why My personal emailaddress was added without my consentI'mnot a customer then Why multiple Staples Receipt has been deliveredto myemail addressWhythere is no Unsubscribe button available in the Staples Receipt emailWhen Icalled the number *** [redacted] instead of rectifying thereerror they were rude to me.5.Staples is Showing Fake Sales? Or In correct Data? Or Data Forging? Ineither of them they are collection and sharing information.6.Staples is not accepting its mistake but trying to hide the truth andmanipulating personal and customer information along with sending orsharing Sales Receipts.Staplesis not following any business policies and procedures as per the Norms or notfollowingLawI Want Department ofjustice to advise now what should be the next course of action and help me withthisI need proper answers and security of US consumer, with data to be protectedby Staples.As I have been suffering Ineed Staples to compensate me for all thisRegards, [redacted]
Staples will not be honoring the price match to ***.com as the item was a clearance itemStaples price match policy does not price match a competitor’s clearance itemCustomer was notified in store and via Office of the President that the price match was not going to be honoredWe have also addressed the way the issue was handled in store
The customer has been issued a $Staples CouponThe current price of the laptop is $With the coupon, it will be at the final price the customer is seeking
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your employeesdidn't say a word about what you are talking aboutThey encouraged me to bring the cartridges in and get a refundWhy wasnt I told before you took my cartdiges? I could've brought them somewhere else and got a refund there but instead you took them and now get to keep them for free? Regards, [redacted]
Staples apologizes that the customer had an issue with a Rebate cardWe sent the customer a $Staples Coupon via email to cover the issue with the Rebate card, which the customer accepted
Staples position on this remains the same and we consider the matter closed
We understand the customer's frustrationHowever, our policies page shows the following disclaimer:While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.The promotion the customer saw is the result of a typographical error that was correctedWe would be unable to grant the customer the gift cards she is seeking
We have investigated the order and it seems that this order was placed online directly from customer account with the person's name of [redacted] and address listed on order of [redacted] *** it shows this order has been delivered to the address in which was listed on the order and seems to not be attached to the customer that has filed this complaintWe would suggest customer replace new order as we feel that no reship is necessary in this situation
While we understand the frustration, we cannot override our system or company policy to allow for this type of transaction to take placeOur position on this matter remains the same
Staples apologizes for any inconvenience caused to the customerWe are currently working with the customer and our rebate center to resolve the issueWe are still waiting on a reply from our rebate centerOnce we receive the information we will be in contact with the customer to advise of the resolution
Staples apologizes for the inconvenience we have causedWe reached out to the customer and filed a warranty claimSince replacement parts are currently on backorder, we offered to issue the customer a Staples Coupon for the purchase price of the chairThe customer accepted and should receive this via email within the next hours
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Staples apologizes to the customer for any inconvenience we may have caused. Staples items originate from carefully selected vendors and manufacturers. Should the product be defective, the customer should contact the manufacturer directly to initiate a warranty claim. We offer additional customer... support by working closely with product manufacturers to ensure they comply with their stated warranties.
Staples apologizes for the issues we may have causedWe reached out to the customer, who confirmed that she received the [redacted] Prepaid Card loaded with the rebate amountThe other submissions were invalid due to multiple filings
Staples apologizes for the inconvenienceThe customer noted that they returned to the store to purchase their item days laterAt that point, the sale price had changed from their original visitWe would not be able to honor that pricing at this timeWe reached out to the customer advising them of this and offered to try and find a similar item in the same price range
RevDex.com: I have reviewed the response submitted by the business and have... determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . "(a)Where [redacted] *** is my promised rebate.... (b)Where is my promised gift card made to BBB response.. (c)Where is the compensation for all my grief and aggravation demanding you to perform to the verbal/written contract ?? " If the BBB is going to save face, restore consumer confidence in the BBB... There must be more than mediation when the Continuing Criminal Business has both admitted fault AND concedes to the deceptive practice... These mail-in rebates are HIGHLY suspect on their face... If there isn't a deceptive practice, motive of deception, theft by attrition.... why not give the rebate at the register? It's being HIGHLY abused by Businesses and consumers get the short straw every-time.. Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I don't accept their judgementI request someone from staples contact me directly to settle the matter[redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] An apology isn't a resolution for a falsely advertised saleI could accept a limited quantity had:- That been stipulated on the item's page, Example: "Only available! Orders placed after they have sold will be canceled within hours!" Your lack of transparency is a frightening way to run a business.- The arbitrary cancellation of the order not been while the item was still in stock- A hold not been put on the money in my account for the product, which you still have not rectified- a shipping date had not been provided - as the ship date was clearly marked on the receiptThe cancel came upon the ship date, not the day of order.- a a receipt had indicated that it was pending due to limited quantityAll of the above were perpetuated by Staples, and are factsThere is clear evidence to support these factsThese things, especially the ongoing hold on the funds, constitutes a contractThis contract was broken by you.I again state:This was advertisingThis was a bait and switch scamThis was poor customer serviceThis cannot and will not be rectified with a sorry-not-sorry reply Regards, [redacted] ***
Staples apologizes for any inconvenience we may have causedWe have replaced the order for the customer for the original item at the sale price of $We have attempted to call the customer to advise we have an order on hold at the sale price and are waiting on him to call us back with a form of payment on the orderNew order number is [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [As advised by Staples that they are currently in the process of having the my email suppressed so thatno further emails are sent is absolutely wrong as I Did received a Customersurvey form and my email address is still connected Rewards account that wascreated without my consentIf Staples have removed my email address andcanceled the account then I should not receive any email including surveysI received the following SPAMemails on my email account (India)July 10th forStaples Order [redacted] July 12th 2015I Received “emails for Staples Receipts” from [redacted] , Please don’t tell me One customer did different transactionsin a single day in the same store for different itemsJuly 14th anotherStaples Order Receipts from [redacted] July 15th IReceived Staples Order Receipts from [redacted] July 16th Ireceived Staples Order Receipts from [redacted] ***for the user [redacted] which is not me July 17th Ireceived Staples Order Receipts from [redacted] July 19th Ireceived Staples Order Receipts from [redacted] And finally July 21st 2015I received Staples Order Receipts from [redacted] On July 21st when Icalled [redacted] and theperson who answered was rude to me and did not assist me at all, he never listenedto what I wanted to say or explain but he hung up on me telling me to call thenumber and chase themThou some from the store used this email address notthe customer care.Since July 21stI have been chasing for the answer why there is not “Unsubscribe” Link which isa mandate and trying to explain the situation to Business and even the Staplesoffice of president is not at all bothered.In total Staples Order Receiptsall of them without “Unsubscribe” Link, evenafter promising and advising that they are currently in the process of havingthe my email suppressed but I’m still getting Survey formsAnd in total 34emails I have received which is very irritating Stapleas is sharing clientName, purchase history and other information across border and I have beentrying to explain that this is also a rick to individuals personal information isleaked and this is a high riskInstead of being sorry ortaking serious actions, the only answer I get is they are currently in theprocess of having the my email suppressed and that is not done either.As once again I ask thesame questions Why My personal emailaddress was added without my consentI'mnot a customer then Why multiple Staples Receipt has been deliveredto myemail addressWhythere is no Unsubscribe button available in the Staples Receipt emailWhen Icalled the number *** [redacted] instead of rectifying thereerror they were rude to me.5.Staples is Showing Fake Sales? Or In correct Data? Or Data Forging? Ineither of them they are collection and sharing information.6.Staples is not accepting its mistake but trying to hide the truth andmanipulating personal and customer information along with sending orsharing Sales Receipts.Staplesis not following any business policies and procedures as per the Norms or notfollowingLawI Want Department ofjustice to advise now what should be the next course of action and help me withthisI need proper answers and security of US consumer, with data to be protectedby Staples.As I have been suffering Ineed Staples to compensate me for all thisRegards, [redacted]