Staples again apologizes for the customer's experience with the Rebate program and understands her frustrationAt this time the Rebate is processing and the customer has been provided the tracking number
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It is the businesses responsibility to inform the customer what they are signing The business did not explain anything, withheld information, and lied to me I was told I was just signing a receipt I no longer even have a copy of this as I was not advise it was important furthermore, once Staples received my package back, I called times before someone actually called me back to advise that it was in their possession, during which time it was possibly even further damaged Staples position on this matter is unprofessional and unacceptable Regards, [redacted]
Staples investigated the customers claim again and was able to determine as of 12/2/the item was removed from Staples.com as the header of this product was listed incorrectly Staples is not responsible for typographical errorsThe customer was offered assistance in returning the item for a full refund at this timeStaples apologized for the inconvenience
I have not received the dollar gift cardI can be reached at [redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Staples apologizes for any inconvenience causedSteps were taken to research the matter presented however, all items from each of the orders have signatures or signatures on file with the carrierThe credit provider resolved all disputes in Staples favor due to facts presentedStaples in unable to refund disputed items once the disputes have been resolved by the credit provider
Staples apologizes for any inconvenience we may have caused the customerAs the special event pricing was available on a limited quantity which depleted, we would be unable to fulfill the customer's request for an order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThis response does not help me at allUnfortunately I got rid of my other chair due to this purchase and currently have no chairIt's not fair to me the customer, or any customer to be put in a position where any purchase can be voided regardless of any cause and effect which may have resulted from said purchase I have attached my purchase order and it definitely shows the price of the chair minus discount offered by your company As a retailer of your magnitude, you should stand by your price I am being penalized for your mistake Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . My order confirmation email clearly stated "Expected delivery: Dec. 1, 2015". It did mention anything such as "back order", or "while supply last", etc. Anyone receives this confirmation email would expect the order be delivered timely. Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They did as stated but they have now charged me twice what was agreed onThis company cannot be trusted it seemsI am trying to get the issue resolved with themI will not consider this closed until the overcharges are corrected and I actually receive the product as agreed on Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedUnfortunately, we are unable to return or replace the laptop due to the return timeframe of daysThe customer will need to go through [redacted] as it is still covered under the manufacturer's warranty
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
We apologize for the inconvenience we may have causedIt is a Staples policy to not take card numbers over the phone for any reasonWe will ensure that our associates are well trained to maintain company policy at all timesShould the customer need any additional assistance in the warranty claim, we would be more than happy to contact our warranty provider with them
Staples apologizes for any inconvenience we may have causedWe have reached out to [redacted] and were informed that the shipment was located at a [redacted] location [redacted] sent pictures to the customer to confirmThe package is being sent to the customer to the address they provided to [redacted] to have the item returned
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Clearly the Staples office in charge of investigating complaints did little more than accept the word of a manager who failed every step of the way to provide the service requested and to resolve this dispute Of course, she will defend her actions but if Staples wanted to determine the validity of my concerns, they would have done a thorough investigation I will use other means to gain resolution Regards, [redacted]
Just to be clear - I am asking Staples to file a report on ITS behalf - which will have the impact of signaling to criminals and law enforcement officer - as well as illegitimate customers - that is is serious about reporting and prosecuting internet fraud, protecting customer ID and stopping the illegal resell of its products Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowPlease see the emails between me and Staples.As I pointed out in the last emails, Staples refused to do anything to correct its mistakeI have made complete reasonable offer, no responseI haveasked Staples to make an offer No response againActually there were always email back, but I won't call it a responseIt is always that we are sorry, but we won't do anythingSometimes, I feel those emails are produced by a computer program.I don't know what Revdex.com can doI think Staples deserves a F- Regards, [redacted] ***
Staples apologizes for the inconvenienceOur store has reached out to the customer about their order and invited them back so the order can be reviewed and completed
The customer has reported that the situation has been resolvedNo further action is required
Staples again apologizes for the customer's experience with the Rebate program and understands her frustrationAt this time the Rebate is processing and the customer has been provided the tracking number
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below It is the businesses responsibility to inform the customer what they are signing The business did not explain anything, withheld information, and lied to me I was told I was just signing a receipt I no longer even have a copy of this as I was not advise it was important furthermore, once Staples received my package back, I called times before someone actually called me back to advise that it was in their possession, during which time it was possibly even further damaged Staples position on this matter is unprofessional and unacceptable Regards, [redacted]
Staples investigated the customers claim again and was able to determine as of 12/2/the item was removed from Staples.com as the header of this product was listed incorrectly Staples is not responsible for typographical errorsThe customer was offered assistance in returning the item for a full refund at this timeStaples apologized for the inconvenience
I have not received the dollar gift cardI can be reached at [redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Staples apologizes for any inconvenience causedSteps were taken to research the matter presented however, all items from each of the orders have signatures or signatures on file with the carrierThe credit provider resolved all disputes in Staples favor due to facts presentedStaples in unable to refund disputed items once the disputes have been resolved by the credit provider
Staples apologizes for any inconvenience we may have caused the customerAs the special event pricing was available on a limited quantity which depleted, we would be unable to fulfill the customer's request for an order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThis response does not help me at allUnfortunately I got rid of my other chair due to this purchase and currently have no chairIt's not fair to me the customer, or any customer to be put in a position where any purchase can be voided regardless of any cause and effect which may have resulted from said purchase I have attached my purchase order and it definitely shows the price of the chair minus discount offered by your company As a retailer of your magnitude, you should stand by your price I am being penalized for your mistake Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . My order confirmation email clearly stated "Expected delivery: Dec. 1, 2015". It did mention anything such as "back order", or "while supply last", etc. Anyone receives this confirmation email would expect the order be delivered timely. Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They did as stated but they have now charged me twice what was agreed onThis company cannot be trusted it seemsI am trying to get the issue resolved with themI will not consider this closed until the overcharges are corrected and I actually receive the product as agreed on Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedUnfortunately, we are unable to return or replace the laptop due to the return timeframe of daysThe customer will need to go through [redacted] as it is still covered under the manufacturer's warranty
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
We apologize for the inconvenience we may have causedIt is a Staples policy to not take card numbers over the phone for any reasonWe will ensure that our associates are well trained to maintain company policy at all timesShould the customer need any additional assistance in the warranty claim, we would be more than happy to contact our warranty provider with them
Staples apologizes for any inconvenience we may have causedWe have reached out to [redacted] and were informed that the shipment was located at a [redacted] location [redacted] sent pictures to the customer to confirmThe package is being sent to the customer to the address they provided to [redacted] to have the item returned
Staples apologizes for the inconvenience the customer experiencedWe have issued the customer $back to the customer's method of payment on the order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Clearly the Staples office in charge of investigating complaints did little more than accept the word of a manager who failed every step of the way to provide the service requested and to resolve this dispute Of course, she will defend her actions but if Staples wanted to determine the validity of my concerns, they would have done a thorough investigation I will use other means to gain resolution Regards, [redacted]
Just to be clear - I am asking Staples to file a report on ITS behalf - which will have the impact of signaling to criminals and law enforcement officer - as well as illegitimate customers - that is is serious about reporting and prosecuting internet fraud, protecting customer ID and stopping the illegal resell of its products Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowPlease see the emails between me and Staples.As I pointed out in the last emails, Staples refused to do anything to correct its mistakeI have made complete reasonable offer, no responseI haveasked Staples to make an offer No response againActually there were always email back, but I won't call it a responseIt is always that we are sorry, but we won't do anythingSometimes, I feel those emails are produced by a computer program.I don't know what Revdex.com can doI think Staples deserves a F- Regards, [redacted] ***
Staples apologizes to the customer for the negative experienceWe have honored the price match on 11/10/The order total is $which is the $plus tax
Staples apologizes for the inconvenienceOur store has reached out to the customer about their order and invited them back so the order can be reviewed and completed