I have been H & R block customer more than 7 years. H & R block is highly messed up my 2020 and 2021 tax return. I did not get my 2020 tax refund of $ 5,500 yet because the tax preparer did not ask me if I need direct deposited to my account or check by mail. The check was sent by mail and the check was stolen.
I learned that the H & R block is irresponsible and negligent when they do customer tax. H & R block says, 100 percent customer satisfaction, 100 percent accuracy and 100 percent high return guaranteed. These are not true, they are not complaints with their words and it is not true and they don't keep their promises.
On my 2021 tax, I gave to the tax preparer the correct documents for deductions. I gave county property tax $ 10, 000 for deduction from my total growth, and amazingly the tax preparer filled out on itemized tax deduction form $ 103,000 instead of filing $ 10,000. This year, I went to file 2022 tax return and I noted $103,000 on the tax preparer computer while comparing the 2021 and 2022 tax return side by side. This tax preparer was the same person who did my 2021 tax return. I ask the tax preparer, I did not give you all these deduction ( $ 103,000) for 2021, where it came from ? The tax preparer replied, I don't know where it came from. I told her, I gave you the correct documents, you need to find out because I don't want any problem with the government. Finally, another tax preparer found out it was mistaken with property tax instead of filing $ 10,000 and filed incorrectly with $ 103,000. The tax preparer told me, I need to amend. She amended and she told me on the phone to pay back California franchise tax $ 8,300. I called H & R block customer and filed the compliant case to comply with their policy of 100 percent accuracy and satisfaction. I asked them to help me pay back the state of California franchise tax board because it is the H & R block mistakes. Unfortunately, I am unable to get any help from H & R customer services except saying, we will call you in 3-5 business days but never call me back. I am still waiting for them if they can solve this problem. I am also planning to report this case to DCA and BBB. I am also looking for legal advise someone to take this case seriously.
I am highly advise, my family, my friends and consumers not to file your tax with H & R block. Please find another trustable and honest tax prepare agents around you. I will never do any business with H & R block and so do you.
Ordered this refurbished computer from Staples, arrived in good time, set up was a breeze and everything working very well. Computer is very fast and working well. Price was very affordable. I would purchase other products from this seller in the future.
Staples apologizes for any inconvenience caused to the customerWe have ordered books to be printed in color at no cost to the customerWe are also shipping them to the customers home so she does not have to return to the store
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Staples apologizes for the delay in resolving the customer's issueWe have arranged for the store to send out the phone to *** [redacted] will diagnose the phone and either repair or replace the phoneThe customer will need to return to the store for the phone to be sent outStaples has emailed the customer all of the details about the arrangementAgain, we apologize for all of the inconveniences the customer has experienced
Staples apologizes for any inconvenience caused to the customerWe have issued a refund check in the amount of $on October 31, The customer should receive the check within 7-business daysWe have also issued the customer a $courtesy coupon for all of the issues they have encountered
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your response is appallingly poorYou offered these items for saleI agreed to purchase You shipped some to other customers but you shipped zero to meYou then claimed to have tried to find a similar item for me and failedI showed you a perfectly acceptable similar item and you refused to ship that to me as wellYour customer service so far is somewhere between non-existent and extremely unacceptable.Do the right thing and either fulfill my original order or send me the acceptable substitute I suggested at the original price I agreed to payStop trying to give me the brush offYou screwed up, it's time to oand make amends Regards, [redacted] ***
The credit will appear on the customer's next billing cycleShould the customer have any other issues, we invite them to contact us directly to have it resolved
Staples apologizes to the customer for the inconvenience that they have experiencedHowever, we are unable to honor the order for the mispriced chairPlease see the following which is stated in our terms and conditions: TYPOGRAPHICAL ERRORSWhile we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged
We apologize for the inconvenience the customer has experiencedWe contacted the customer and left a message advising that we have addressed her poor treatment with the store manager of the storeThe item was shipped out Priority Mail, for which we provided tracking information to the customerWe also sent them a $Staples credit as compensation for the way the store handled the issue
Staples apologizes for the inconvenience we may have causedThe customer's order was cancelled and a $Staples Coupon was issued previously for the inconvenienceThe items are still out of stock, so a replacement order cannot be placed, with no information as to when they may return in stock
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Response from staples is unfair and unacceptableI'm sure they on their way to oblivion with this approach to customer service and inefficient management] Regards, [redacted]
Staples’ apologizes to the customer for any inconvenience they may have experienced by receiving a defective productPer our Return & Exchange policy we offered the customer a return for a full refund, an exchange for a new unit, or to contact the manufacturer to ask about partsThe customer declined our offer
We are very sorry to hear the customer encountered a problem with the inlaid logo tableWe have reached out to our Business Interiors division with whom the customer placed their orderAs it turns out, we were advised that his table was delivered over a year ago and it had been in storage since that timeDue to the amount of time that has passed, we are unable to substantiate claims that the damage occurred prior to the item being placed in storageAdditionally, we are unable to return the unit due to the purchase being well outside of our allowable return periodAs a goodwill gesture, we offered the customer the option of repairing the defect and that Staples would cover half the repair costRegretfully, due to the reasons outlined above, Staples is unable to provide a full refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Not only is the business not honoring the agreement by sending me some arbitrary info that I would have to look up to findThey also didn't even bother to offer me the "updated" offerThey offered me NOTHINGThis is completely unacceptable Regards, [redacted]
The customer may review their purchases via the "My Software Downloads" section in their accountFurther instructions are available at the following link: [redacted]
The customer has been advised that we are in the process of removing his email contact information from all of our systemsWe are working with our suppression team to ensure that there will be no further contact from Staples via emailIf the customer is seeking to take legal action, we unfortunately would not be able to provide assistance of legal counsel or advice to the customerAny actions that the customer would elect to take against Staples would be at his sole discretion and Staples would not be able to provide guidance as to how to complete that action
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples is supposed to remove my emailaddress from their database but the questions are Why My personal email address was added without my consentI'm not a customer then Why Staples Receipt has been deliveredto my email addressWhy there is no Unsubscribe button available in the Staples Receipt emailWhen I called the number *** [redacted] instead of rectifying there error they were rude to meStaples is Showing Fake Sales? Or In correct Data? Or DataForging? In either of them they are collection and sharing FalseinformationStaples is not accepting its mistake buttrying to hide the truth and manipulating personal and customer information alongwith sending or sharing Sales Receipts.Staples is not following any business policies and procedures as per the Norms or not followingLaw Regards, [redacted]
When submitting for a rebate, the consumer agrees to the terms and conditions of the rebate programOne of these conditions is that if the card is not used within an allotted time frame there will be monthly fees deducted from the card's balanceWe apologize for the inconvenience, but will not be issuing any further compensation back to the card
I learned that the H & R block is irresponsible and negligent when they do customer tax. H & R block says, 100 percent customer satisfaction, 100 percent accuracy and 100 percent high return guaranteed. These are not true, they are not complaints with their words and it is not true and they don't keep their promises.
On my 2021 tax, I gave to the tax preparer the correct documents for deductions. I gave county property tax $ 10, 000 for deduction from my total growth, and amazingly the tax preparer filled out on itemized tax deduction form $ 103,000 instead of filing $ 10,000. This year, I went to file 2022 tax return and I noted $103,000 on the tax preparer computer while comparing the 2021 and 2022 tax return side by side. This tax preparer was the same person who did my 2021 tax return. I ask the tax preparer, I did not give you all these deduction ( $ 103,000) for 2021, where it came from ? The tax preparer replied, I don't know where it came from. I told her, I gave you the correct documents, you need to find out because I don't want any problem with the government. Finally, another tax preparer found out it was mistaken with property tax instead of filing $ 10,000 and filed incorrectly with $ 103,000. The tax preparer told me, I need to amend. She amended and she told me on the phone to pay back California franchise tax $ 8,300. I called H & R block customer and filed the compliant case to comply with their policy of 100 percent accuracy and satisfaction. I asked them to help me pay back the state of California franchise tax board because it is the H & R block mistakes. Unfortunately, I am unable to get any help from H & R customer services except saying, we will call you in 3-5 business days but never call me back. I am still waiting for them if they can solve this problem. I am also planning to report this case to DCA and BBB. I am also looking for legal advise someone to take this case seriously.
I am highly advise, my family, my friends and consumers not to file your tax with H & R block. Please find another trustable and honest tax prepare agents around you. I will never do any business with H & R block and so do you.
Staples apologizes for any inconvenience caused to the customerWe have ordered books to be printed in color at no cost to the customerWe are also shipping them to the customers home so she does not have to return to the store
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We apologize for the inconvenience we may have causedWe have issued the customer a $Staples Coupon to replace the pen refills that were purchased
Staples apologizes for the delay in resolving the customer's issueWe have arranged for the store to send out the phone to *** [redacted] will diagnose the phone and either repair or replace the phoneThe customer will need to return to the store for the phone to be sent outStaples has emailed the customer all of the details about the arrangementAgain, we apologize for all of the inconveniences the customer has experienced
Staples apologizes for any inconvenience caused to the customerWe have issued a refund check in the amount of $on October 31, The customer should receive the check within 7-business daysWe have also issued the customer a $courtesy coupon for all of the issues they have encountered
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your response is appallingly poorYou offered these items for saleI agreed to purchase You shipped some to other customers but you shipped zero to meYou then claimed to have tried to find a similar item for me and failedI showed you a perfectly acceptable similar item and you refused to ship that to me as wellYour customer service so far is somewhere between non-existent and extremely unacceptable.Do the right thing and either fulfill my original order or send me the acceptable substitute I suggested at the original price I agreed to payStop trying to give me the brush offYou screwed up, it's time to oand make amends Regards, [redacted] ***
The credit will appear on the customer's next billing cycleShould the customer have any other issues, we invite them to contact us directly to have it resolved
Staples apologizes to the customer for the inconvenience that they have experiencedHowever, we are unable to honor the order for the mispriced chairPlease see the following which is stated in our terms and conditions: TYPOGRAPHICAL ERRORSWhile we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged
We apologize for the inconvenience the customer has experiencedWe contacted the customer and left a message advising that we have addressed her poor treatment with the store manager of the storeThe item was shipped out Priority Mail, for which we provided tracking information to the customerWe also sent them a $Staples credit as compensation for the way the store handled the issue
Staples apologizes for the inconvenience we may have causedThe customer's order was cancelled and a $Staples Coupon was issued previously for the inconvenienceThe items are still out of stock, so a replacement order cannot be placed, with no information as to when they may return in stock
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Response from staples is unfair and unacceptableI'm sure they on their way to oblivion with this approach to customer service and inefficient management] Regards, [redacted]
Staples’ apologizes to the customer for any inconvenience they may have experienced by receiving a defective productPer our Return & Exchange policy we offered the customer a return for a full refund, an exchange for a new unit, or to contact the manufacturer to ask about partsThe customer declined our offer
We are very sorry to hear the customer encountered a problem with the inlaid logo tableWe have reached out to our Business Interiors division with whom the customer placed their orderAs it turns out, we were advised that his table was delivered over a year ago and it had been in storage since that timeDue to the amount of time that has passed, we are unable to substantiate claims that the damage occurred prior to the item being placed in storageAdditionally, we are unable to return the unit due to the purchase being well outside of our allowable return periodAs a goodwill gesture, we offered the customer the option of repairing the defect and that Staples would cover half the repair costRegretfully, due to the reasons outlined above, Staples is unable to provide a full refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Not only is the business not honoring the agreement by sending me some arbitrary info that I would have to look up to findThey also didn't even bother to offer me the "updated" offerThey offered me NOTHINGThis is completely unacceptable Regards, [redacted]
The customer may review their purchases via the "My Software Downloads" section in their accountFurther instructions are available at the following link: [redacted]
The customer has been advised that we are in the process of removing his email contact information from all of our systemsWe are working with our suppression team to ensure that there will be no further contact from Staples via emailIf the customer is seeking to take legal action, we unfortunately would not be able to provide assistance of legal counsel or advice to the customerAny actions that the customer would elect to take against Staples would be at his sole discretion and Staples would not be able to provide guidance as to how to complete that action
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples is supposed to remove my emailaddress from their database but the questions are Why My personal email address was added without my consentI'm not a customer then Why Staples Receipt has been deliveredto my email addressWhy there is no Unsubscribe button available in the Staples Receipt emailWhen I called the number *** [redacted] instead of rectifying there error they were rude to meStaples is Showing Fake Sales? Or In correct Data? Or DataForging? In either of them they are collection and sharing FalseinformationStaples is not accepting its mistake buttrying to hide the truth and manipulating personal and customer information alongwith sending or sharing Sales Receipts.Staples is not following any business policies and procedures as per the Norms or not followingLaw Regards, [redacted]
When submitting for a rebate, the consumer agrees to the terms and conditions of the rebate programOne of these conditions is that if the card is not used within an allotted time frame there will be monthly fees deducted from the card's balanceWe apologize for the inconvenience, but will not be issuing any further compensation back to the card