Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] An apology isn't a resolution for a falsely advertised saleI could accept a limited quantity had:- That been stipulated on the item's page, Example: "Only available! Orders placed after they have sold will be canceled within hours!" Your lack of transparency is a frightening way to run a business.- The arbitrary cancellation of the order not been while the item was still in stock- A hold not been put on the money in my account for the product, which you still have not rectified- a shipping date had not been provided - as the ship date was clearly marked on the receiptThe cancel came upon the ship date, not the day of order.- a a receipt had indicated that it was pending due to limited quantityAll of the above were perpetuated by Staples, and are factsThere is clear evidence to support these factsThese things, especially the ongoing hold on the funds, constitutes a contractThis contract was broken by you.I again state:This was advertisingThis was a bait and switch scamThis was poor customer serviceThis cannot and will not be rectified with a sorry-not-sorry reply Regards, [redacted] ***
in response to your responseThis is the same thing I have been told alreadyIf the emails actually stop then at that time I will accept your actionFor future reference I spelled my first name wrong on my [redacted] appThe correct spelling is '***' .Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [As advised by Staples that they are currently in the process of having the my email suppressed so thatno further emails are sent is absolutely wrong as I Did received a Customersurvey form and my email address is still connected Rewards account that wascreated without my consentIf Staples have removed my email address andcanceled the account then I should not receive any email including surveysI received the following SPAMemails on my email account (India)July 10th forStaples Order [redacted] July 12th 2015I Received “emails for Staples Receipts” from [redacted] , Please don’t tell me One customer did different transactionsin a single day in the same store for different itemsJuly 14th anotherStaples Order Receipts from [redacted] July 15th IReceived Staples Order Receipts from [redacted] July 16th Ireceived Staples Order Receipts from [redacted] ***for the user [redacted] which is not me July 17th Ireceived Staples Order Receipts from [redacted] July 19th Ireceived Staples Order Receipts from [redacted] And finally July 21st 2015I received Staples Order Receipts from [redacted] On July 21st when Icalled [redacted] and theperson who answered was rude to me and did not assist me at all, he never listenedto what I wanted to say or explain but he hung up on me telling me to call thenumber and chase themThou some from the store used this email address notthe customer care.Since July 21stI have been chasing for the answer why there is not “Unsubscribe” Link which isa mandate and trying to explain the situation to Business and even the Staplesoffice of president is not at all bothered.In total Staples Order Receiptsall of them without “Unsubscribe” Link, evenafter promising and advising that they are currently in the process of havingthe my email suppressed but I’m still getting Survey formsAnd in total 34emails I have received which is very irritating Stapleas is sharing clientName, purchase history and other information across border and I have beentrying to explain that this is also a rick to individuals personal information isleaked and this is a high riskInstead of being sorry ortaking serious actions, the only answer I get is they are currently in theprocess of having the my email suppressed and that is not done either.As once again I ask thesame questions Why My personal emailaddress was added without my consentI'mnot a customer then Why multiple Staples Receipt has been deliveredto myemail addressWhythere is no Unsubscribe button available in the Staples Receipt emailWhen Icalled the number *** [redacted] instead of rectifying thereerror they were rude to me.5.Staples is Showing Fake Sales? Or In correct Data? Or Data Forging? Ineither of them they are collection and sharing information.6.Staples is not accepting its mistake but trying to hide the truth andmanipulating personal and customer information along with sending orsharing Sales Receipts.Staplesis not following any business policies and procedures as per the Norms or notfollowingLawI Want Department ofjustice to advise now what should be the next course of action and help me withthisI need proper answers and security of US consumer, with data to be protectedby Staples.As I have been suffering Ineed Staples to compensate me for all thisRegards, [redacted]
Staples apologizes for any inconvenience caused to the customerDue to the issue being software and not hardware damage Staples has made the decision no to replace the phoneWe advised the customer that we will refund the amount paid for the diagnosis/screen and battery replacement The customer was advised to stop back in the store at their convenience for the refund
Staples apologizes for the troubles the customer has facedIn our system, it shows the method of payment was declinedShould the customer wish to place a new order, it would be done so at the current priceUnfortunately, we would not be honoring the price from the unsuccessful order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I went to the message to see how my complaint was doing and it says it was resolvedNo it was not I was told I would get a $ dollar refund for the lack of service I received when I bought a New tower on the October and get $ in coupons, that is what I agreed to on the phone.What I received was No coupon and a $ refund for the work not done .the $the refund that I had already gotten for them being unable to fix my old tower and had Nothing to do with the problems that accrued afterwards with the new tower purchased .so I never received what was agreed upon what is my recourse? How can this be resolved I never received an update or anything [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Staples has not mailed me or emailed me the software information that I neededIt's been daysThey have charged me for something I never receivedI no longer want to do business with them Regards, [redacted]
Staples apologizes for the inconvenience we may have causedWe reached out to the customer and informed them that we have refunded them the full amount of $We have sent them a receipt showing the refund as wellThey can expect to see this reflected on their method of payment in 3-business days
Staples apologizes for any inconvenience we may have caused to the customerIn order to receive reimbursement through our 3rd party warranty group [redacted] , the customer must have filed for reimbursement within days of the expiration of the warrantyAs a gesture of goodwill, we have provided the customer with an $Electronic Gift Card in reimbursement
We apologize for the inconvenience the customer has experiencedWe had a new card issued to the customer via email which should arrive within the next 24-hoursShould the customer not receive this in that time frame, we invite them to contact us back so we can proceed further
Staples apologizes for the issues the customer experiencedWe have reached out to [redacted] about the issues describedBoth Staples and [redacted] have tried reaching out to the customer to have the claim paid, but the customer has yet to contact either business back
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedThe customer dropped off his computer at our store and he had a prepaid label from *** using [redacted] as shipperStaples has arranged a one time special pick up at our store location causing a delay in getting the item shipped to ***Usually we do not partner with [redacted] for shippingWhile the laptop was waiting for pick up it was stored safely in our designated pick up area and no damage happened during this timeCustomer claims he paid $for shipping however no receipt was produced by the customer or could be found in our receipt database during the time periodTherefore no compensation can be provided
I have reviewed the response submitted by the business and have determined that the response does... satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***
Staples apologizes for the issues the customer facedWe have contacted the customer and informed them to return to the store for a full refund on the services they paid forThe customer explained that they would return to the store to receive the refund
Staples apologizes for the issueWe reached out the customer and advised them the item is still under manufacturer warrantyWe got in contact with ***, filed a claim, submit proper documentationWe were advised that they would be in contact with the customer directlyWe tried contacting the customer to check up that the process was being completedShould the customer have any other concerns, we invite them to contact us and we would be happy to work with them further
Staples apologizes for the inconvenience caused by not receiving the [redacted] Prepaid card within the timeframe provided by our Rebate deptThe rebate is approved and a card is being issuedThe customer should receive the rebate within 7-business daysWe also issued the customer a $Staples Coupon for the expectations not being met
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I'm still dissatisfied with the way the clerk handled the package at the [redacted] Authorized Ship Center at StaplesAs I reiterated in my last emailed response, the clerk advised that it was ok to mail in a business size envelopeThis I believe contributed highly to the package being lostIt would not be lost if it was mailed in an approved [redacted] hard cover envelope as required I thoughtI still think some sort of fault should be on Staples for this transaction Regards, [redacted]
Staples apologizes for the customer's experience with the reimbursement for his printer repair from [redacted] A [redacted] representative has been in contact with the customer and the check is being reissuedThe customer has been provided with the [redacted] representative's contact information should he not receive the checkAgain, Staples apologizes for the inconvenience and frustration the customer experienced with this matter
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] An apology isn't a resolution for a falsely advertised saleI could accept a limited quantity had:- That been stipulated on the item's page, Example: "Only available! Orders placed after they have sold will be canceled within hours!" Your lack of transparency is a frightening way to run a business.- The arbitrary cancellation of the order not been while the item was still in stock- A hold not been put on the money in my account for the product, which you still have not rectified- a shipping date had not been provided - as the ship date was clearly marked on the receiptThe cancel came upon the ship date, not the day of order.- a a receipt had indicated that it was pending due to limited quantityAll of the above were perpetuated by Staples, and are factsThere is clear evidence to support these factsThese things, especially the ongoing hold on the funds, constitutes a contractThis contract was broken by you.I again state:This was advertisingThis was a bait and switch scamThis was poor customer serviceThis cannot and will not be rectified with a sorry-not-sorry reply Regards, [redacted] ***
in response to your responseThis is the same thing I have been told alreadyIf the emails actually stop then at that time I will accept your actionFor future reference I spelled my first name wrong on my [redacted] appThe correct spelling is '***' .Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [As advised by Staples that they are currently in the process of having the my email suppressed so thatno further emails are sent is absolutely wrong as I Did received a Customersurvey form and my email address is still connected Rewards account that wascreated without my consentIf Staples have removed my email address andcanceled the account then I should not receive any email including surveysI received the following SPAMemails on my email account (India)July 10th forStaples Order [redacted] July 12th 2015I Received “emails for Staples Receipts” from [redacted] , Please don’t tell me One customer did different transactionsin a single day in the same store for different itemsJuly 14th anotherStaples Order Receipts from [redacted] July 15th IReceived Staples Order Receipts from [redacted] July 16th Ireceived Staples Order Receipts from [redacted] ***for the user [redacted] which is not me July 17th Ireceived Staples Order Receipts from [redacted] July 19th Ireceived Staples Order Receipts from [redacted] And finally July 21st 2015I received Staples Order Receipts from [redacted] On July 21st when Icalled [redacted] and theperson who answered was rude to me and did not assist me at all, he never listenedto what I wanted to say or explain but he hung up on me telling me to call thenumber and chase themThou some from the store used this email address notthe customer care.Since July 21stI have been chasing for the answer why there is not “Unsubscribe” Link which isa mandate and trying to explain the situation to Business and even the Staplesoffice of president is not at all bothered.In total Staples Order Receiptsall of them without “Unsubscribe” Link, evenafter promising and advising that they are currently in the process of havingthe my email suppressed but I’m still getting Survey formsAnd in total 34emails I have received which is very irritating Stapleas is sharing clientName, purchase history and other information across border and I have beentrying to explain that this is also a rick to individuals personal information isleaked and this is a high riskInstead of being sorry ortaking serious actions, the only answer I get is they are currently in theprocess of having the my email suppressed and that is not done either.As once again I ask thesame questions Why My personal emailaddress was added without my consentI'mnot a customer then Why multiple Staples Receipt has been deliveredto myemail addressWhythere is no Unsubscribe button available in the Staples Receipt emailWhen Icalled the number *** [redacted] instead of rectifying thereerror they were rude to me.5.Staples is Showing Fake Sales? Or In correct Data? Or Data Forging? Ineither of them they are collection and sharing information.6.Staples is not accepting its mistake but trying to hide the truth andmanipulating personal and customer information along with sending orsharing Sales Receipts.Staplesis not following any business policies and procedures as per the Norms or notfollowingLawI Want Department ofjustice to advise now what should be the next course of action and help me withthisI need proper answers and security of US consumer, with data to be protectedby Staples.As I have been suffering Ineed Staples to compensate me for all thisRegards, [redacted]
Staples apologizes for any inconvenience caused to the customerDue to the issue being software and not hardware damage Staples has made the decision no to replace the phoneWe advised the customer that we will refund the amount paid for the diagnosis/screen and battery replacement The customer was advised to stop back in the store at their convenience for the refund
Staples apologizes for the troubles the customer has facedIn our system, it shows the method of payment was declinedShould the customer wish to place a new order, it would be done so at the current priceUnfortunately, we would not be honoring the price from the unsuccessful order
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I went to the message to see how my complaint was doing and it says it was resolvedNo it was not I was told I would get a $ dollar refund for the lack of service I received when I bought a New tower on the October and get $ in coupons, that is what I agreed to on the phone.What I received was No coupon and a $ refund for the work not done .the $the refund that I had already gotten for them being unable to fix my old tower and had Nothing to do with the problems that accrued afterwards with the new tower purchased .so I never received what was agreed upon what is my recourse? How can this be resolved I never received an update or anything [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Staples has not mailed me or emailed me the software information that I neededIt's been daysThey have charged me for something I never receivedI no longer want to do business with them Regards, [redacted]
Staples apologizes for the inconvenience we may have causedWe reached out to the customer and informed them that we have refunded them the full amount of $We have sent them a receipt showing the refund as wellThey can expect to see this reflected on their method of payment in 3-business days
Staples apologizes for any inconvenience we may have caused to the customerIn order to receive reimbursement through our 3rd party warranty group [redacted] , the customer must have filed for reimbursement within days of the expiration of the warrantyAs a gesture of goodwill, we have provided the customer with an $Electronic Gift Card in reimbursement
We apologize for the inconvenience the customer has experiencedWe had a new card issued to the customer via email which should arrive within the next 24-hoursShould the customer not receive this in that time frame, we invite them to contact us back so we can proceed further
Staples apologizes for the issues the customer experiencedWe have reached out to [redacted] about the issues describedBoth Staples and [redacted] have tried reaching out to the customer to have the claim paid, but the customer has yet to contact either business back
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedThe customer dropped off his computer at our store and he had a prepaid label from *** using [redacted] as shipperStaples has arranged a one time special pick up at our store location causing a delay in getting the item shipped to ***Usually we do not partner with [redacted] for shippingWhile the laptop was waiting for pick up it was stored safely in our designated pick up area and no damage happened during this timeCustomer claims he paid $for shipping however no receipt was produced by the customer or could be found in our receipt database during the time periodTherefore no compensation can be provided
I have reviewed the response submitted by the business and have determined that the response does... satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***
Staples apologizes for the issues the customer facedWe have contacted the customer and informed them to return to the store for a full refund on the services they paid forThe customer explained that they would return to the store to receive the refund
Staples apologizes for the issueWe reached out the customer and advised them the item is still under manufacturer warrantyWe got in contact with ***, filed a claim, submit proper documentationWe were advised that they would be in contact with the customer directlyWe tried contacting the customer to check up that the process was being completedShould the customer have any other concerns, we invite them to contact us and we would be happy to work with them further
Staples apologizes for the inconvenience caused by not receiving the [redacted] Prepaid card within the timeframe provided by our Rebate deptThe rebate is approved and a card is being issuedThe customer should receive the rebate within 7-business daysWe also issued the customer a $Staples Coupon for the expectations not being met
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I'm still dissatisfied with the way the clerk handled the package at the [redacted] Authorized Ship Center at StaplesAs I reiterated in my last emailed response, the clerk advised that it was ok to mail in a business size envelopeThis I believe contributed highly to the package being lostIt would not be lost if it was mailed in an approved [redacted] hard cover envelope as required I thoughtI still think some sort of fault should be on Staples for this transaction Regards, [redacted]
Staples apologizes for the customer's experience with the reimbursement for his printer repair from [redacted] A [redacted] representative has been in contact with the customer and the check is being reissuedThe customer has been provided with the [redacted] representative's contact information should he not receive the checkAgain, Staples apologizes for the inconvenience and frustration the customer experienced with this matter