Staples apologizes for any inconvenience the customer has experiencedConfirmed with the Fulfillment Center that the two laptops were never shipped to customerAs per customers request we have issued refund for $back to the customer's original method of paymentAgain, Staples apologizes for the customer's experience
in response to your responseThis is the same thing I have been told alreadyIf the emails actually stop then at that time I will accept your actionFor future reference I spelled my first name wrong on my [redacted] appThe correct spelling is '***' .Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
Staples apologizes for the troubles the customer experiencedWe have been in contact with the customer and advised them that they can expect both the $Staples Coupon that was originally intended, and an additional $Staples CouponThis should arrive via mail in 7-business days
Staples apologizes for the misunderstanding and confusion surrounding the customer's accountWe have advised the customer their order has been replaced with the price match honoredWe have also applied an additional discount to the order for the inconvenience
Staples apologizes for the troubles the customer has facedIn our system, it shows the method of payment was declinedShould the customer wish to place a new order, it would be done so at the current priceUnfortunately, we would not be honoring the price from the unsuccessful order
Staples apologizes for any inconvenience we may have caused to the customerIn order to receive reimbursement through our 3rd party warranty group [redacted] , the customer must have filed for reimbursement within days of the expiration of the warrantyAs a gesture of goodwill, we have provided the customer with an $Electronic Gift Card in reimbursement
Staples apologizes for the inconvenience we may have causedWe reached out to the customer and informed them that we have refunded them the full amount of $We have sent them a receipt showing the refund as wellThey can expect to see this reflected on their method of payment in 3-business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Staples has not mailed me or emailed me the software information that I neededIt's been daysThey have charged me for something I never receivedI no longer want to do business with them Regards, [redacted]
We apologize for the inconvenience the customer has experiencedWe had a new card issued to the customer via email which should arrive within the next 24-hoursShould the customer not receive this in that time frame, we invite them to contact us back so we can proceed further
Staples apologizes for any inconvenience caused to the customerDue to the issue being software and not hardware damage Staples has made the decision no to replace the phoneWe advised the customer that we will refund the amount paid for the diagnosis/screen and battery replacement The customer was advised to stop back in the store at their convenience for the refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I went to the message to see how my complaint was doing and it says it was resolvedNo it was not I was told I would get a $ dollar refund for the lack of service I received when I bought a New tower on the October and get $ in coupons, that is what I agreed to on the phone.What I received was No coupon and a $ refund for the work not done .the $the refund that I had already gotten for them being unable to fix my old tower and had Nothing to do with the problems that accrued afterwards with the new tower purchased .so I never received what was agreed upon what is my recourse? How can this be resolved I never received an update or anything [redacted]
Staples apologizes for any inconvenience the customer has experiencedThe customer dropped off his computer at our store and he had a prepaid label from *** using [redacted] as shipperStaples has arranged a one time special pick up at our store location causing a delay in getting the item shipped to ***Usually we do not partner with [redacted] for shippingWhile the laptop was waiting for pick up it was stored safely in our designated pick up area and no damage happened during this timeCustomer claims he paid $for shipping however no receipt was produced by the customer or could be found in our receipt database during the time periodTherefore no compensation can be provided
Staples apologizes for the issues the customer experiencedWe have reached out to [redacted] about the issues describedBoth Staples and [redacted] have tried reaching out to the customer to have the claim paid, but the customer has yet to contact either business back
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does... satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***
Staples apologizes for the issueWe reached out the customer and advised them the item is still under manufacturer warrantyWe got in contact with ***, filed a claim, submit proper documentationWe were advised that they would be in contact with the customer directlyWe tried contacting the customer to check up that the process was being completedShould the customer have any other concerns, we invite them to contact us and we would be happy to work with them further
Staples apologizes for the inconvenience caused by not receiving the [redacted] Prepaid card within the timeframe provided by our Rebate deptThe rebate is approved and a card is being issuedThe customer should receive the rebate within 7-business daysWe also issued the customer a $Staples Coupon for the expectations not being met
Staples apologizes for the issues the customer facedWe have contacted the customer and informed them to return to the store for a full refund on the services they paid forThe customer explained that they would return to the store to receive the refund
This customer has been restricted from ordering online with usShould the customer wish to shop with us, they may do so in our retail storesWe would not be removing the restriction and we consider the matter closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I'm still dissatisfied with the way the clerk handled the package at the [redacted] Authorized Ship Center at StaplesAs I reiterated in my last emailed response, the clerk advised that it was ok to mail in a business size envelopeThis I believe contributed highly to the package being lostIt would not be lost if it was mailed in an approved [redacted] hard cover envelope as required I thoughtI still think some sort of fault should be on Staples for this transaction Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedConfirmed with the Fulfillment Center that the two laptops were never shipped to customerAs per customers request we have issued refund for $back to the customer's original method of paymentAgain, Staples apologizes for the customer's experience
in response to your responseThis is the same thing I have been told alreadyIf the emails actually stop then at that time I will accept your actionFor future reference I spelled my first name wrong on my [redacted] appThe correct spelling is '***' .Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***
Staples apologizes for the troubles the customer experiencedWe have been in contact with the customer and advised them that they can expect both the $Staples Coupon that was originally intended, and an additional $Staples CouponThis should arrive via mail in 7-business days
Staples apologizes for the misunderstanding and confusion surrounding the customer's accountWe have advised the customer their order has been replaced with the price match honoredWe have also applied an additional discount to the order for the inconvenience
Staples apologizes for the troubles the customer has facedIn our system, it shows the method of payment was declinedShould the customer wish to place a new order, it would be done so at the current priceUnfortunately, we would not be honoring the price from the unsuccessful order
Staples apologizes for any inconvenience we may have caused to the customerIn order to receive reimbursement through our 3rd party warranty group [redacted] , the customer must have filed for reimbursement within days of the expiration of the warrantyAs a gesture of goodwill, we have provided the customer with an $Electronic Gift Card in reimbursement
Staples apologizes for the inconvenience we may have causedWe reached out to the customer and informed them that we have refunded them the full amount of $We have sent them a receipt showing the refund as wellThey can expect to see this reflected on their method of payment in 3-business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Staples has not mailed me or emailed me the software information that I neededIt's been daysThey have charged me for something I never receivedI no longer want to do business with them Regards, [redacted]
We apologize for the inconvenience the customer has experiencedWe had a new card issued to the customer via email which should arrive within the next 24-hoursShould the customer not receive this in that time frame, we invite them to contact us back so we can proceed further
Staples apologizes for any inconvenience caused to the customerDue to the issue being software and not hardware damage Staples has made the decision no to replace the phoneWe advised the customer that we will refund the amount paid for the diagnosis/screen and battery replacement The customer was advised to stop back in the store at their convenience for the refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I went to the message to see how my complaint was doing and it says it was resolvedNo it was not I was told I would get a $ dollar refund for the lack of service I received when I bought a New tower on the October and get $ in coupons, that is what I agreed to on the phone.What I received was No coupon and a $ refund for the work not done .the $the refund that I had already gotten for them being unable to fix my old tower and had Nothing to do with the problems that accrued afterwards with the new tower purchased .so I never received what was agreed upon what is my recourse? How can this be resolved I never received an update or anything [redacted]
Staples apologizes for any inconvenience the customer has experiencedThe customer dropped off his computer at our store and he had a prepaid label from *** using [redacted] as shipperStaples has arranged a one time special pick up at our store location causing a delay in getting the item shipped to ***Usually we do not partner with [redacted] for shippingWhile the laptop was waiting for pick up it was stored safely in our designated pick up area and no damage happened during this timeCustomer claims he paid $for shipping however no receipt was produced by the customer or could be found in our receipt database during the time periodTherefore no compensation can be provided
Staples apologizes for the issues the customer experiencedWe have reached out to [redacted] about the issues describedBoth Staples and [redacted] have tried reaching out to the customer to have the claim paid, but the customer has yet to contact either business back
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
I have reviewed the response submitted by the business and have determined that the response does... satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***
Staples apologizes for the issueWe reached out the customer and advised them the item is still under manufacturer warrantyWe got in contact with ***, filed a claim, submit proper documentationWe were advised that they would be in contact with the customer directlyWe tried contacting the customer to check up that the process was being completedShould the customer have any other concerns, we invite them to contact us and we would be happy to work with them further
Staples apologizes for the inconvenience caused by not receiving the [redacted] Prepaid card within the timeframe provided by our Rebate deptThe rebate is approved and a card is being issuedThe customer should receive the rebate within 7-business daysWe also issued the customer a $Staples Coupon for the expectations not being met
Staples apologizes for the issues the customer facedWe have contacted the customer and informed them to return to the store for a full refund on the services they paid forThe customer explained that they would return to the store to receive the refund
This customer has been restricted from ordering online with usShould the customer wish to shop with us, they may do so in our retail storesWe would not be removing the restriction and we consider the matter closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I'm still dissatisfied with the way the clerk handled the package at the [redacted] Authorized Ship Center at StaplesAs I reiterated in my last emailed response, the clerk advised that it was ok to mail in a business size envelopeThis I believe contributed highly to the package being lostIt would not be lost if it was mailed in an approved [redacted] hard cover envelope as required I thoughtI still think some sort of fault should be on Staples for this transaction Regards, [redacted]