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Staples Reviews (586)

We apologize for the inconvenience we may have causedWe reached out to the customer and noted the troubles he had, but advised that we could not reimburse him for services rendered outside Staples

Staples apologizes to the customer for inconvenience causedThe Staples Brands Warranty Claims team is attempting to resolve the matter with the customerThank you

We have advised the customer of the policy concerning our Express Guarantee charges and explained that this is something that will be charged if the copies are needed same day

"Staples apologizes for any inconvenience caused to the customerWe are showing the coupon [redacted] is a valid until 6/and the other coupon shows redeemedThe customer can reach out to our Rewards department by calling [redacted] for more details on their available offersIf the customer would like to file a complaint on the store they can reach out to us by calling [redacted] ."

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Yes, that would have been nice but it does not work The e-mail order does indicate $less $off, but as soon as I click on the e-mail order and sign into my Staples account the order changes to $plus sales tax If I click on my Orders from within my account it does show $less $but as soon as I click to view the order it changes to $plus sales tax If I sign into my account from outside the e-mail, the order indicates $ It also appears that there are two orders of $less $in my account which total $ which may be causing this problem [redacted]

Staples apologizes for the inconvenience the customer experiencedStaples return policy allows up to days to return furniture itemsUnfortunately, we are unable to extend the policy as this desk was purchased approximately months agoThe customer will need to go through the manufacturer with any concerns

Unfortunately, as Staples has no part in the liability of this package, we are unable to contact [redacted] on the customer's behalfThey will need to contact [redacted] directly to file any disputes with them

Staples apologizes to customer for any inconvenience causedStaples has been trying to reach customer to obtain receipt; however, customer has not responded to email (s) or callsStaples is currently waiting for customer's response

The customer was issued a refund on one of their orders in the amount of $They can expect to see this in 7-business days

Staples apologized to the customer for the issue with his phoneStaples offered the customer reimbursement for the [redacted] We are awaiting his receipt so a credit can be sent to the customer for what was paid for the [redacted] product

Staples apologizes for the inconvenienceAfter researching the matter, we have determined that the customer's account has been deactivated due to repeated violations of the terms and conditions of our program policiesWe regret to inform them that because of this, they are not entitled to any Rewards earned and all previously available offers have been revokedThe decision is final and we consider the matter closed

Staples position on this matter remains the same

Staples position remains the same and we consider this matter resolved

Staples apologized to the customer for the inconveniences that they experiencedWe have advised the customer that a phone number is not required to get an NSP quoteHowever, at this time we do not carry them pen refills that they needed

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

Staples apologizes for any inconvenience the customer has experiencedWe have apologized to customer for receiving a printer without the installation CDAlthough it is past our day technology return policy, we have exchanged the printer for a new upgraded printer model as a one time courtesy

Staples apologizes for the inconvenience the customer has experienced. We have researched the matter and determined that the gift cards were used on a store purchase and online order that are associated with the customer. The online order was shipped to the customer's address. With these findings,... we are unable to reissue the cards.

Staples apologizes for the issues the customer has facedWe can confirm that we sent this customer a refund via check for the refund of her service planThe check was cashed and the customer was informed that this was the extent of the compensationWe would not be granting additional compensation

Revdex.com: I have reviewed the response and understand it represents how much they value my business as submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

We apologize for the trouble we may have causedThe ad in question is the result of a typographical errorPer Staples terms and conditions, we would not honor the promotion, however, as a gesture of goodwill, we issued the customer a Staples Coupon as a result of the inconvenience

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