Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAlthough I wish the business could have responded to my issue without the necessity of filing a complaint with the Revdex.com, I do appreciate the fact that they responded very quickly once I contacted the Revdex.com I am pleased with the outcome, and received my E-giftcard immediately Thank you! Regards, [redacted]
Revdex.com:At this time, my complaint, ID *** regarding Travel Fun Card, Ltd has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
In Response to Mr*** Complaint Dated 12/5/Case Number *** Contech received a request for an emergency service call form Mr*** for a leaking sprinkler system in his townhome at noon on a Sunday. He stated that he just returned from out of the country, to find a
sprinkler head leaking in his bedroom. Because of it being a Sunday, Mr*** was advised that the service call would be a hour minimum at double time. Mr *** asked for an approximate cost, but we were unable to provide an estimate due to the fact we had no idea the of extent of the repair until we arrived on site Mr*** was told that he has a sprinkler shut off valve in his unit and to go ahead and turn it off. This would stop the water leak until we got on site. Mr*** was also offered several times that this service call could wait until Monday when the cost would be much less He stated that he was going to claim this on his insurance and insisted we respond that Sunday. Furthermore, Judy *** from *** Management Company had emailed Contech a couple weeks prior to 12/5/that there was a leaking sprinkler in this unit and they had contacted Mr*** to contact us to arrange the repair There was a follow up email that Judy *** tried to contact him again. Contech was never contacted by Mr*** prior to the 12/5/service call request. So it appears that Mr*** knew of this issue well before he requested the emergency service call on a Sunday. It is common practice for Contech to request a credit card payment, for service calls where we do not have a signed approval for service. During the phone conversation that Mr*** contested the cost, he requested that we “help him out a little”. In good faith Contech discounted the invoice by and allowed him to pay in days, rather than charging his credit card. Bryan *** President Contech The Fire Alarm Company
Complaint: ***
I am rejecting this response because:
Date Sent: 12/29/7:08:PMComplaint: ***I am rejecting this response because:The business did not address my complaint is about the charges not what happened priorYes, I know the issue a week before I arrived from out of the country that their is droplet of water by the ceiling of my garage which my sister and my friend is aware and told meI told them that it can wait since it won’t hurt anything and it could be just a leaking water sprinkler pipe and I can deal with the ceiling dry wall when I come back in few daysNo one knows that the leaking water was coming from the water sprinkler head until I get back and get in the master bedroomThat’s where all the calls was made. The main issues was the charges for minutes and a $parts work and charge me over $1,that’s before I ask for discount that I thought it can bring down to a reasonable chargesI am still requesting for the breakdown of charges in how they come up to there figure in the bill that they sent meThey said that they could not give the price estimate until they get to my house and nothing was mention about the dollar estimate or even asking me to sign a job order that this will come up to this much because this is all what they need to do or mention their per hour chargesI can’t just pay the amount because someone told me that this is what I have to pay without explanation why I have to pay this muchWith do respect to the president of the company, he knows what I am talking about and I am comfortable that the reasonable charge for the service was $which I willing to pay even without the breakdown of the billYes, I have the willingness to pay if we can come up to this agreement of $Looking forward for us to resolve this conflictThank you. Sincerely,Chito ***
Sincerely,
Chito ***
I have been able to read the letter from Pool World but I have been in and out of the hospital twice since. It is all a bunch of lies. They did not notify me of any dealings with them. And on top of the lies they had the audacity to tell a neighbor they no longer considered me a customer. That is ok with me but they had no business telling a neighbor that. nt about $2500. in their business last summer and this is the way they treat their customers. I am sorry I did not have the opportunity to respond. My health with my quad. bypass comes first. [redacted]
Pool World routinely reminds customers to check on their swimming pools during the Winter from the closing until the opening to make sure that their pool is maintaining a chlorine residual. During the conversation for scheduling a pool opening, we advise our customers to open swimming pools from...
late March to early May, but it is acceptable to open later in the season provided the customer has completed the extra maintenance. Opening a swimming pool later in the season as the customer did without any maintenance to the pool prior to our arrival, provides the opportunity for the swimming pool to run out of chlorine from the pool closing, for more organic debris to gather within the pool, and for the water to be stagnate within warmer temperatures. All of these factors will cause a pool to turn green and cause a pool opening to consume more resources and time in order to return the pool water to an acceptable condition. Pool World’s pool openings and closings are completed by two man crews. On these services, our technicians will use the equipment and products within their vans unless customers request otherwise. Clear pool water: On average a perfectly clear swimming pool that has maintained a chlorine level through the winter season should expect a pool opening to take one hour if the customer chooses to fill the pool prior to our crews arriving on site and depending on decisions made below. Clear pool water with requested vacuum service: If the customer requests to have the pool vacuumed, then the customer is quoted to expect the service call to take an extra thirty minutes. The first initial vacuuming will not be able to remove all debris depending on how much material is kicked up during the cleaning. This is normal and a returning visit to complete a follow-up vacuum will be needed but only completed upon request. Green pool water: When a pool is green with debris in the water then it is expected to take an average of two hours to open due to the limited visibility in the water. The technicians will remove as much debris as possible with vacuuming and leaf rakes. Winter covers: Customers have the choice of removing their own winter covers or having our technicians complete this process. If our technicians are requested to remove, clean and store the cover, then the customer is quoted to expect the service call to take an extra thirty minutes. Troubleshooting: Troubleshooting is quoted at an hour for diagnose and another minimum of one hour for repair. The customer scheduled their pool opening with the Operations Manager for 06/06/2017 on 10/12/2016 and during this call, customers are quoted the rates for service and times associated with all services requested. The quoted time was 2 hours 30 minutes for the requested pool opening and extra services. Included within this phone conversation the Operations Manager addressed concerns regarding the customers choice to open their swimming pool later in the season. As stated above, Pool World routinely notifies it’s customers in regards to what problems may arise if customers choose to open their pools later in the season against Pool World’s recommendations. On June 6th, Pool World completed the customer’s pool opening with the standard two man crew (lead service tech and an assistant) as requested to meet the customers needs. The customer requested to have the technicians remove, clean and store their winter cover. Pool World was requested to add chlorine, shock and algaecide upon the opening. The technicians follow a work order describing the customers needs during the scheduling of the call. This work order also included removing any excess debris, completing the initial vacuuming without a follow up visit, brushing pool walls, and backwashing the filter. The customer had requested that our technicians plan not to return if the water was not clear. The customer also requested that Pool World install the diving board, ladder, handrail, and solar blanket reel. Installing this equipment takes time. Depending on the age of the equipment and condition, some pieces like handrails are secure but due to normal use and wear tear will have slight movement. While completing the installation of the equipment and making sure all the equipment was operating in a normal manner they found the pool heater was not firing. Our technician verified that the customer does use the pool heater and the customer requested to have the problem diagnosed prior to completing the pool opening. The pool heater needs the touch pad controller to be replaced. Our technicians notated that the customer’s pool upon arrival, was not filled to normal operational levels and the water was extremely dark green. The condition of the pool water was not maintained throughout the winter months and the transition and main drains in the pool were not visible. This resulted in two technicians spending 2.53 hours opening the swimming pool and adding five gallons of chlorine, seven bags of burnout 73 shock, and one gallon of muratic acid. Due to the amount of water care products added, the technicians did not put the pool cleaner, in the pool. The water care products at that level would deteriorate the Kreepy Krawly and damage the equipment. Since our technicians did not need to use the equipment or place it in the water, they did not look for or install a pool cleaner. The Operations Manager who scheduled the pool opening, followed up with the customer to advise that the condition of the pool water would take a minimum of 48-72 hours to become clear after the pool opening. Water clarity is dependent on chlorine demand being met and that a chlorine residual will be maintained at an acceptable level. During this call the customer agreed to have technicians return on multiple occasions to address the water clarity issue. On June 8th, another service technician visited the customer’s pool was becoming clear. The transition from the shallow end to the deep end was slightly visible but the main drains were still not visible. The technician tested the ph level at 7.6 and a chlorine residual of 17 parts per million. During the 15 minute visit, our technician noticed that the liner had pulled out of the track and needed to be reinstalled. The reinstallation of the liner into the track was covered under the 1 year workmanship warranty from the date of installation on 07/14/2016. On June 9th, the Assistant Operations Manager visited the customers pool to vacuum, brush the pool walls, test water chemistry and check on water clarity. The clarity was still limited and the water was very cloudy. The filter was backwashed and debris was removed from the skimmer basket and the pump basket. The maintenance service provided takes an average of one hour. While the Assistant Operations Manger was on site, he took a few moments of his time to reinstall the liner into the track which was at no charge to the customer. After every visit, the Operations Manager was in contact with the customer where they reviewed the current charges and rates, and the customer gave approval to have Pool World to return to resolve the water clarity issue. On June 14th the customer called with complaints in regard to the liner not staying in the track. The Operations Manager scheduled a service technician for June 15th to complete a reinstallation of the liner into the track. The technician was able to complete the reinstallation in two spots without any damage to the liner. At this time the technician notated that the water clarity had improved and the water was clear. The technician spent 15 minutes at the customers residence. The reinstallation of the liner was at no cost, the customer was not charged an hourly rate or the normal dispatch fee. Upon reviewing the complaint, charges and hours incurred at the customers residence, the customer was quoted rates on 10/12/2016 before the service rates had changed. The previous rates were $115 for lead technician and $59 for the assistant prior to the opening season. The rates were adjusted to the current price of $120 for lead and $61 for assistant. The difference per hour on 06/06/2017 is $7 for 2.53 hours, resulting in the customer being over charged $17.71 plus tax. The customer was not charged the normal dispatch fee of $39.00 that is associated with pool openings. As for the follow up visits on June 8th and 9th totaling one hour and 15 minutes, the rates were quoted by our Operations Manager at the normal rate of $120 per hour. Since these were follow up visits to the pool opening, the dispatch fee would be waived and if the customer was presuming at the rate of $115 per hour, the customer would assume that she was over charged by $6.25 plus tax. The total amount that could be disputed due to the rate change that occurred after scheduling the pool opening is $17.71 (June 6th) plus $6.25 (June 8th & 9th) for a total of $23.96 plus tax (8.8% = $2.11) for a grand total of $26.07.
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedAlthough I wish the business could have responded to my issue without the necessity of filing a complaint with the Revdex.com, I do appreciate the fact that they responded very quickly once I contacted the Revdex.com I am pleased with the outcome, and received my E-giftcard immediately Thank you! Regards, [redacted]
Revdex.com:At this time, my complaint, ID *** regarding Travel Fun Card, Ltd has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
In Response to Mr*** Complaint Dated 12/5/Case Number *** Contech received a request for an emergency service call form Mr*** for a leaking sprinkler system in his townhome at noon on a Sunday. He stated that he just returned from out of the country, to find a
sprinkler head leaking in his bedroom. Because of it being a Sunday, Mr*** was advised that the service call would be a hour minimum at double time. Mr *** asked for an approximate cost, but we were unable to provide an estimate due to the fact we had no idea the of extent of the repair until we arrived on site Mr*** was told that he has a sprinkler shut off valve in his unit and to go ahead and turn it off. This would stop the water leak until we got on site. Mr*** was also offered several times that this service call could wait until Monday when the cost would be much less He stated that he was going to claim this on his insurance and insisted we respond that Sunday. Furthermore, Judy *** from *** Management Company had emailed Contech a couple weeks prior to 12/5/that there was a leaking sprinkler in this unit and they had contacted Mr*** to contact us to arrange the repair There was a follow up email that Judy *** tried to contact him again. Contech was never contacted by Mr*** prior to the 12/5/service call request. So it appears that Mr*** knew of this issue well before he requested the emergency service call on a Sunday. It is common practice for Contech to request a credit card payment, for service calls where we do not have a signed approval for service. During the phone conversation that Mr*** contested the cost, he requested that we “help him out a little”. In good faith Contech discounted the invoice by and allowed him to pay in days, rather than charging his credit card. Bryan *** President Contech The Fire Alarm Company
Complaint: ***
I am rejecting this response because:
Date Sent: 12/29/7:08:PMComplaint: ***I am rejecting this response because:The business did not address my complaint is about the charges not what happened priorYes, I know the issue a week before I arrived from out of the country that their is droplet of water by the ceiling of my garage which my sister and my friend is aware and told meI told them that it can wait since it won’t hurt anything and it could be just a leaking water sprinkler pipe and I can deal with the ceiling dry wall when I come back in few daysNo one knows that the leaking water was coming from the water sprinkler head until I get back and get in the master bedroomThat’s where all the calls was made. The main issues was the charges for minutes and a $parts work and charge me over $1,that’s before I ask for discount that I thought it can bring down to a reasonable chargesI am still requesting for the breakdown of charges in how they come up to there figure in the bill that they sent meThey said that they could not give the price estimate until they get to my house and nothing was mention about the dollar estimate or even asking me to sign a job order that this will come up to this much because this is all what they need to do or mention their per hour chargesI can’t just pay the amount because someone told me that this is what I have to pay without explanation why I have to pay this muchWith do respect to the president of the company, he knows what I am talking about and I am comfortable that the reasonable charge for the service was $which I willing to pay even without the breakdown of the billYes, I have the willingness to pay if we can come up to this agreement of $Looking forward for us to resolve this conflictThank you. Sincerely,Chito ***
Sincerely,
Chito ***
I have been able to read the letter from Pool World but I have been in and out of the hospital twice since. It is all a bunch of lies. They did not notify me of any dealings with them. And on top of the lies they had the audacity to tell a neighbor they no longer considered me a customer. That is ok with me but they had no business telling a neighbor that. nt about $2500. in their business last summer and this is the way they treat their customers. I am sorry I did not have the opportunity to respond. My health with my quad. bypass comes first. [redacted]
Pool World routinely reminds customers to check on their swimming pools during the Winter from the closing until the opening to make sure that their pool is maintaining a chlorine residual. During the conversation for scheduling a pool opening, we advise our customers to open swimming pools from...
late March to early May, but it is acceptable to open later in the season provided the customer has completed the extra maintenance. Opening a swimming pool later in the season as the customer did without any maintenance to the pool prior to our arrival, provides the opportunity for the swimming pool to run out of chlorine from the pool closing, for more organic debris to gather within the pool, and for the water to be stagnate within warmer temperatures. All of these factors will cause a pool to turn green and cause a pool opening to consume more resources and time in order to return the pool water to an acceptable condition. Pool World’s pool openings and closings are completed by two man crews. On these services, our technicians will use the equipment and products within their vans unless customers request otherwise. Clear pool water: On average a perfectly clear swimming pool that has maintained a chlorine level through the winter season should expect a pool opening to take one hour if the customer chooses to fill the pool prior to our crews arriving on site and depending on decisions made below. Clear pool water with requested vacuum service: If the customer requests to have the pool vacuumed, then the customer is quoted to expect the service call to take an extra thirty minutes. The first initial vacuuming will not be able to remove all debris depending on how much material is kicked up during the cleaning. This is normal and a returning visit to complete a follow-up vacuum will be needed but only completed upon request. Green pool water: When a pool is green with debris in the water then it is expected to take an average of two hours to open due to the limited visibility in the water. The technicians will remove as much debris as possible with vacuuming and leaf rakes. Winter covers: Customers have the choice of removing their own winter covers or having our technicians complete this process. If our technicians are requested to remove, clean and store the cover, then the customer is quoted to expect the service call to take an extra thirty minutes. Troubleshooting: Troubleshooting is quoted at an hour for diagnose and another minimum of one hour for repair. The customer scheduled their pool opening with the Operations Manager for 06/06/2017 on 10/12/2016 and during this call, customers are quoted the rates for service and times associated with all services requested. The quoted time was 2 hours 30 minutes for the requested pool opening and extra services. Included within this phone conversation the Operations Manager addressed concerns regarding the customers choice to open their swimming pool later in the season. As stated above, Pool World routinely notifies it’s customers in regards to what problems may arise if customers choose to open their pools later in the season against Pool World’s recommendations. On June 6th, Pool World completed the customer’s pool opening with the standard two man crew (lead service tech and an assistant) as requested to meet the customers needs. The customer requested to have the technicians remove, clean and store their winter cover. Pool World was requested to add chlorine, shock and algaecide upon the opening. The technicians follow a work order describing the customers needs during the scheduling of the call. This work order also included removing any excess debris, completing the initial vacuuming without a follow up visit, brushing pool walls, and backwashing the filter. The customer had requested that our technicians plan not to return if the water was not clear. The customer also requested that Pool World install the diving board, ladder, handrail, and solar blanket reel. Installing this equipment takes time. Depending on the age of the equipment and condition, some pieces like handrails are secure but due to normal use and wear tear will have slight movement. While completing the installation of the equipment and making sure all the equipment was operating in a normal manner they found the pool heater was not firing. Our technician verified that the customer does use the pool heater and the customer requested to have the problem diagnosed prior to completing the pool opening. The pool heater needs the touch pad controller to be replaced. Our technicians notated that the customer’s pool upon arrival, was not filled to normal operational levels and the water was extremely dark green. The condition of the pool water was not maintained throughout the winter months and the transition and main drains in the pool were not visible. This resulted in two technicians spending 2.53 hours opening the swimming pool and adding five gallons of chlorine, seven bags of burnout 73 shock, and one gallon of muratic acid. Due to the amount of water care products added, the technicians did not put the pool cleaner, in the pool. The water care products at that level would deteriorate the Kreepy Krawly and damage the equipment. Since our technicians did not need to use the equipment or place it in the water, they did not look for or install a pool cleaner. The Operations Manager who scheduled the pool opening, followed up with the customer to advise that the condition of the pool water would take a minimum of 48-72 hours to become clear after the pool opening. Water clarity is dependent on chlorine demand being met and that a chlorine residual will be maintained at an acceptable level. During this call the customer agreed to have technicians return on multiple occasions to address the water clarity issue. On June 8th, another service technician visited the customer’s pool was becoming clear. The transition from the shallow end to the deep end was slightly visible but the main drains were still not visible. The technician tested the ph level at 7.6 and a chlorine residual of 17 parts per million. During the 15 minute visit, our technician noticed that the liner had pulled out of the track and needed to be reinstalled. The reinstallation of the liner into the track was covered under the 1 year workmanship warranty from the date of installation on 07/14/2016. On June 9th, the Assistant Operations Manager visited the customers pool to vacuum, brush the pool walls, test water chemistry and check on water clarity. The clarity was still limited and the water was very cloudy. The filter was backwashed and debris was removed from the skimmer basket and the pump basket. The maintenance service provided takes an average of one hour. While the Assistant Operations Manger was on site, he took a few moments of his time to reinstall the liner into the track which was at no charge to the customer. After every visit, the Operations Manager was in contact with the customer where they reviewed the current charges and rates, and the customer gave approval to have Pool World to return to resolve the water clarity issue. On June 14th the customer called with complaints in regard to the liner not staying in the track. The Operations Manager scheduled a service technician for June 15th to complete a reinstallation of the liner into the track. The technician was able to complete the reinstallation in two spots without any damage to the liner. At this time the technician notated that the water clarity had improved and the water was clear. The technician spent 15 minutes at the customers residence. The reinstallation of the liner was at no cost, the customer was not charged an hourly rate or the normal dispatch fee. Upon reviewing the complaint, charges and hours incurred at the customers residence, the customer was quoted rates on 10/12/2016 before the service rates had changed. The previous rates were $115 for lead technician and $59 for the assistant prior to the opening season. The rates were adjusted to the current price of $120 for lead and $61 for assistant. The difference per hour on 06/06/2017 is $7 for 2.53 hours, resulting in the customer being over charged $17.71 plus tax. The customer was not charged the normal dispatch fee of $39.00 that is associated with pool openings. As for the follow up visits on June 8th and 9th totaling one hour and 15 minutes, the rates were quoted by our Operations Manager at the normal rate of $120 per hour. Since these were follow up visits to the pool opening, the dispatch fee would be waived and if the customer was presuming at the rate of $115 per hour, the customer would assume that she was over charged by $6.25 plus tax. The total amount that could be disputed due to the rate change that occurred after scheduling the pool opening is $17.71 (June 6th) plus $6.25 (June 8th & 9th) for a total of $23.96 plus tax (8.8% = $2.11) for a grand total of $26.07.