Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below yes the table was stored for yearbut the fact is it was stored in an environment controlled car dealership showroom and was still wrapped in its original cardboard from the table manufacturerthe mere fact that the table set in a different showroom and not in the showroom of its final destination is a very poor excuse for not standing behind a product Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedCustomer has his computer and was not charged for data transferCustomer stated issue is resolved and no further help is needed
We apologize for the inconvenience the customer has experiencedThe customer did not qualify for the rebate in question and this was communicated to him upon contacting our President's OfficeAs a means of resolution, Mr [redacted] was offered the $Staples Coupon, which he acceptedWe will take steps to ensure that our representatives are communicating accurate offers, however, we would not be able to provide additional compensation
Under most circumstances, Staples will honor a return without a receiptHowever, in this case, Staples is reserving the right to deny the return as stated in our terms and conditions
Staples apologizes for the inconvenience the customer experiencedWe have issued a $check to help cover the cost of the books the customer purchasedThe customer will receive the check within 7-business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I'd like to again reject the response Staples gave meThey stated that they have no responsibility for the item because it's been sent to the representative for their banker, [redacted] However, it's still their responsibility as far as I'm concerned because they were sending the statements to the wrong address during the year I was unavailable, and had an accountant taking care of paying my billsThey should've been sending the statements to: [redacted] , [redacted] instead of: [redacted] , [redacted] ***I'd also like to include Staples cardholder administrator, [redacted] , in this complaint As soon as I find a reference business name and address for them I'll send it to you Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [My Position also remains the same, the poor service has left me disappointed in Staples, the woman I spoke to on 5-19-@ 12:13pm said she would call me backAs of 5-27-I have not heard from her, the manager; furthermore she did not have the courtesy to call me and tell me this information Regards, [redacted]
Staples apologizes for the customer's experienceIt has come to our attention the repair facility has determined that the phone is not repairableAt this time we are working with the store to find an appropriate resolution for the customerStaples does apologize for the customer's inconvenience and expect to have this resolved soon
We are very sorry to hear that so many emails were being received by one individualWe have not heard of any other reports or issues resulting in receiving upwards of emails at a given time so I have shared ***'s experience with our marketing team so that they can be made aware and investigate the matter fullyIn the meantime, I have confirmed that ***’s email address has been placed on a block listPlease be advised that block-list requests can take up to daysAny emails planned in the 8-days prior to the request being submitted are not able to be stoppedIt is not clear from the initial complaint when the request was submitted by [redacted] but this may explain why emails had continued to come through
We have investigated the new card that was sent outIt was requested on 12/21/and takes business days to receiveThe 15th business day from then will be on 01/15/We must allow the business days before we consider the card lostThank you for your continued patience
Staples apologizes for the frustration caused by the return policyOnce the ink has either been opened or is past its expiration date it can not be returnedAlso, the associates are instructed to verify customer information when bringing up a Rewards accountAs for the emailed receipt, we will have that option deselected from the register and they will only receive the printed register receiptAgain, Staples apologizes for the concerns and frustration the customer has experienced
Staples apologizes for any inconvenience our customer may have experiencedWe have offered the customer to return the product for a full refundWe have corrected any inaccuracies on our websiteOur terms and conditions state "While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged."
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If staples can not accept international card, why not reject it at once? Like [redacted] , when I place an order with International card, it will be cancelled immediatelyBut Staples send me the order confirmation, then cancel the order days laterThis is the reason I can not acceptIt strip my right to get the better priceSince I receive the email after thanksgiving, no more dealSo that I have to claim.]Regards, [redacted] ***
We have looked into the issue and apologize for the inconvenienceWe have processed an order and sent the customer of the item free of chargeIt was shipped to the customer's home and is currently tracking to be received tomorrow
Staples apologizes for the miscalculations regarding the customer's purchasesWe have researched the purchases and credited the account with the correct amountThis should be reflected within business days
We apologize for the troubles the customer has encounteredWe contacted them to let him know that a refund was processed on 4/We advised them of a - business day timeframe for it to appear on his accountAs a gesture of good will for the customer's difficulties with this order, we issued a $Staples coupon
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below yes the table was stored for yearbut the fact is it was stored in an environment controlled car dealership showroom and was still wrapped in its original cardboard from the table manufacturerthe mere fact that the table set in a different showroom and not in the showroom of its final destination is a very poor excuse for not standing behind a product Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedCustomer has his computer and was not charged for data transferCustomer stated issue is resolved and no further help is needed
Staples apologizes for the customer's frustrationThe customer acknowledges that a refund was providedWe consider this matter closed
We apologize for the inconvenience the customer has experiencedThe customer did not qualify for the rebate in question and this was communicated to him upon contacting our President's OfficeAs a means of resolution, Mr [redacted] was offered the $Staples Coupon, which he acceptedWe will take steps to ensure that our representatives are communicating accurate offers, however, we would not be able to provide additional compensation
Under most circumstances, Staples will honor a return without a receiptHowever, in this case, Staples is reserving the right to deny the return as stated in our terms and conditions
Staples apologizes for the inconvenience the customer experiencedWe have issued a $check to help cover the cost of the books the customer purchasedThe customer will receive the check within 7-business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I'd like to again reject the response Staples gave meThey stated that they have no responsibility for the item because it's been sent to the representative for their banker, [redacted] However, it's still their responsibility as far as I'm concerned because they were sending the statements to the wrong address during the year I was unavailable, and had an accountant taking care of paying my billsThey should've been sending the statements to: [redacted] , [redacted] instead of: [redacted] , [redacted] ***I'd also like to include Staples cardholder administrator, [redacted] , in this complaint As soon as I find a reference business name and address for them I'll send it to you Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [My Position also remains the same, the poor service has left me disappointed in Staples, the woman I spoke to on 5-19-@ 12:13pm said she would call me backAs of 5-27-I have not heard from her, the manager; furthermore she did not have the courtesy to call me and tell me this information Regards, [redacted]
As we have reached out to the customer as we are needing more information in order to assist the customer furtherStill awaiting response
Staples apologizes for the customer's experienceIt has come to our attention the repair facility has determined that the phone is not repairableAt this time we are working with the store to find an appropriate resolution for the customerStaples does apologize for the customer's inconvenience and expect to have this resolved soon
We are very sorry to hear that so many emails were being received by one individualWe have not heard of any other reports or issues resulting in receiving upwards of emails at a given time so I have shared ***'s experience with our marketing team so that they can be made aware and investigate the matter fullyIn the meantime, I have confirmed that ***’s email address has been placed on a block listPlease be advised that block-list requests can take up to daysAny emails planned in the 8-days prior to the request being submitted are not able to be stoppedIt is not clear from the initial complaint when the request was submitted by [redacted] but this may explain why emails had continued to come through
Staples position on this matter remains the same and we consider the issue closed
We have investigated the new card that was sent outIt was requested on 12/21/and takes business days to receiveThe 15th business day from then will be on 01/15/We must allow the business days before we consider the card lostThank you for your continued patience
Staples apologizes for the frustration caused by the return policyOnce the ink has either been opened or is past its expiration date it can not be returnedAlso, the associates are instructed to verify customer information when bringing up a Rewards accountAs for the emailed receipt, we will have that option deselected from the register and they will only receive the printed register receiptAgain, Staples apologizes for the concerns and frustration the customer has experienced
Staples apologizes for any inconvenience our customer may have experiencedWe have offered the customer to return the product for a full refundWe have corrected any inaccuracies on our websiteOur terms and conditions state "While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged."
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If staples can not accept international card, why not reject it at once? Like [redacted] , when I place an order with International card, it will be cancelled immediatelyBut Staples send me the order confirmation, then cancel the order days laterThis is the reason I can not acceptIt strip my right to get the better priceSince I receive the email after thanksgiving, no more dealSo that I have to claim.]Regards, [redacted] ***
We have looked into the issue and apologize for the inconvenienceWe have processed an order and sent the customer of the item free of chargeIt was shipped to the customer's home and is currently tracking to be received tomorrow
Staples apologizes for the miscalculations regarding the customer's purchasesWe have researched the purchases and credited the account with the correct amountThis should be reflected within business days
We apologize for the troubles the customer has encounteredWe contacted them to let him know that a refund was processed on 4/We advised them of a - business day timeframe for it to appear on his accountAs a gesture of good will for the customer's difficulties with this order, we issued a $Staples coupon
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]