Starbucks Corporation

The customer spoke with a service supervisor on April regarding these cardsAt that time, customer was advised to provide purchase details (via receipts or account statements)Customer refused and disconnected callIf customer paid for these cards in cash, we still need to see
purchase receipts so that we can trace the transactions and restore appropriate funds

The customer's frother should be protected by a warrantySince we cannot find a record of an online purchase, I suspect customer bought the machine at a storeEither way, he should call our customer service team at 1-800-STARBUC and reference Case ID ***Once the agent verifies additional
purchase information (receipt, store location) they should be able to facilitate replacement of the item

Thank you so much for sharing this with usSomeone from Starbucks will be reaching out to you within the next 3-business daysFor your reference, your case number is ***Thank you!

Hello,We will reach out to the customer to resolve the issueOur internal case # is ***.Thank you,***

Hello ***, Thank you for reaching out with your concern. We would be happy to help you with your request. One of our representatives will reach out to you shortly. Thank you, Starbucks Customer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Thank you *** for your time and conversation. We are happy this matter has been resolved.Warmly, Starbucks Customer Care

Hi ***,I am terribly sorry to hear about your experienceI will have a specialist reach out to you within business days. Thank you for your patience and understanding. Warmest regards, Kurt Customer Care Leadership Team

Hello,
Thank for reaching out to usA customer service specialist will be reaching you to you shortly
Thank you,
Katie

Thank you for bringing this to our attentionA specialist will reach out to you within hoursYour Starbucks reference number is ***

Gianna, Starbucks did contact me regarding complaint #*** and I received a $credit. I'm satisfied with the resolution. The manager was frustrated about the situation Starbucks Corporation created with the Unicorn Frappucino and agreed that it put undue burden on its customers, as well as managers and employees. Can you add the text of this email to that complaint and close it as resolved/satisfied? Thanks, *** ***

Hello,We will reach out to the customer to resolve the issueIt will be recorded in out internal case # ***.Regards,Minh L*

Complaint: ***I am rejecting this response because: why tell me they will have a specialist reach out and call me as their solution on here? Its
just as unprofessional as the workers that almost killed meThe second they read this complaint, they should have called right thenApparently its not as importantIve already contacted a lawyer, and if they try to spin this as just a disgruntle customer, I will file a lawsuit STAR BUCKS!!! your employee could have killed me!!! DO YOU ARROGANT PEOPLE EVEN CARE ABOUT THAT? I got lawyers and Doctors and the cup she served meSO I HAVE SOLID PROOF!Sincerely,*** ***

Thank you for your submissionA specialist will be in touch within the next business hours

Complaint has been added to related case documentationSpecialist will reach out to customer shortly

Complaint: ***
I am rejecting this response because: I AGAIN did not receive any email with a postage from this companyI have now responded to an email sent to me by a representative with NO contact information that was valid and gave them two other email addresses to tryIt AMAZES ME that Starbucks is doing this to people and getting away with itThe Manager at the SBs next to my home has also tried for me and is in SHOCK that her own employer isn't able to allow her to take back this machine.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I called back from a message left spoke to someone who told me who I needed to talk to Janelle wasnt available and would call back shortlyNever happened.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
We will reach out to the customer for resolutionIt will be documented in our internal case # ***
Thank you,
Minh L*