Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation. I spoke with [redacted] Campbell today 11/12/15 and he confirmed that he received his part on 11/6/15.  That was the afternoon after he submitted his Revdex.com complaint.  He explained the difficult experience he had in tracking...

his package and how our cus[redacted]er service was far from adequate.  I agreed with Mr. [redacted] and would have handled the issue differently.  Please contact me if there are any other questions or if I may be of further assistance.

We have completed in-warranty service on this consumer’s refrigerator.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This was not the desired outcome . Yes a repairman did come out and put new parts on the fridge . Only time will tell if the this repair works . This makes the 3rd time it has been worked on for the issue . None of the previous repairs have taken care of the issue . It usually takes approx. . 30-60 days before it freezes back over and the refrigerator section quits cooling . 
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. He informed me that it was repaired last week.  I have agreed to honor a one-year extension on the warranty for this appliance. Mr....

[redacted] has accepted this as a fair resolution to his complaint. He has my direct number of [redacted] in case he has any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Ms. [redacted] dishwasher. GE has also cancelled the return service call scheduled for 1/5/17.  Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

We have agreed to reimburse the disputed amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11946987, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 7/20/17 and informed her that we have rescheduled her follow up service call to complete the repair for today.  I will also reimburse her $145 for her extended warranty cost.  She accepted....

  Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I have spoken with Ms. [redacted] and offered to reimburse her for the cost she originally paid for the microwave. Pending receipt of a copy of the original purchase and the serial sticker GE will then issue...

the reimbursement check in which she will receive in 7-10 business days. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I truly appreciate the prompt resolution by GE consumer specialist. Provides me so much more confidence to own GE appliances, which I have over two decades now!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation.
I have left a voicemail for Mrs. [redacted] in hopes that we could discuss her complaint.
I will wait for her return call. I can be reached at [redacted].
Thank you,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, their GE technician advised NOT to use the self cleaning feature because over time it damages parts and replacement would be necessary.To replace a part is why he was at my home.This manual cleaning was not an idea I came up with, but direction from the technician GE sent to my home to replace a part.Following those directions (cleaning manually with an over the counter product), the product seeped almost immediately through the double pane window. If the window was properly installed that cleaning product or any other liquid should not have gotten between the double panes. And certainly not that fast. This is not about a warranty. This is about the direction given by the GE technician AND the construction of the range.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have tried reaching Ms. [redacted] on the 13th, 18th, 25th but have left voicemails each time. I will wait to hear back from her. Thank you, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing Ms. [redacted] purchase price of the dishwasher.   Please contact me if there are any other questions or if I may be of further assistance.

I have spoken to this consumer but I did not agree to refund the service charge.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the delay of her parts order.  I gave her the tracking number which showed delivery early next week.  Due to the delay and the inconvenience, I agreed to send her a cash...

refund for the cost of the parts in the full amount of $50.68.  I told her to let me know when she receives the parts so I can issue the check. She has accepted this as a fair resolution to her complaint. Please contact me if you have any other questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
If I have any problems with the new one I will expect it to be replaced immediately with a different brand.