Sun Chemical Corporation

We have agreed to replace this consumer's refrigerator.

Thank-you for the opportunity to review this consumer’s situation.  GE is not agreeable to replacing or refunding the purchase price of the unit in question.The washing machine was shipped by GE and installed during 2007. Please contact me if there are any other questions or if I may be of...

further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the problems she's had with her GE washer/dryer unit. I've agreed to exchange it for a brand new unit with a brand new one year warranty.  We've also agreed to extend the...

warranty an additional year as a good will gesture. Ms. [redacted] has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.  GE has offered to exchange his 15 year old unit at a 42% prorated discount and reimburse the cost of the last service call in the amount of $204.40.  The overall prorated charge for a new unit with a $3,170 MSRP will be...

$$1,332.81.  This is our offer.  We've been waiting the consumer's decision.    Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]I accept the reimbursement for the expenses of a laundrymat. The original time for the installment of the part is 1pm to 9pm on Tues 1/3/2017 This is the time the repair man set prior to leaving the other day. I am at my mothers between 8-12pm each day.            Thank You
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.We were told by [redacted] at GE that we would be refunded for the parts, but not for the service charge, but this resolution indicates we will be reimbursed for both. Please advise on how we will go about getting our refund  
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had regarding her GE rebate. I have honored a check in the amount of $50 as a one-time good will gesture. Please contact me if you have any further...

questions or concerns. Sincerely, [redacted]Program Manager

The repair man came out to my home on 5/23/2015 and made some repair to my washing machine. My husband stated that the repair man was no in the home no more than five minutes and then he was completed with the repairjs. My husband and I and my son went to Miami for the holidy and return back on 5/23/2015. I got home at approximately 5:40 on 5/26/2015 and proceeded to put a load in the washing machine and the washing began reading LIP and would not work. The repair men had came out at the wrong time when he was scheduled to the repairs two weeks ago. General Electric did give me money to go the laundry mat until I got paid. So know I have ran into the same problems. My washing machine is not working and they havae just put a new motor in the washing machine in November 2014 and it still not working. The women tha tthey originally took the call advised me that she was going have the repair men talk to the engineering department while he was doing the repairs, to make sure that the washing machine was fixed correctly. She also advised me that she was going to callme on 5/26/2015 to make sure that the repairs was done correct and that the washing machine was working properly. She advised me two weeks ago that the service callw as from 1-5, and everyone else said 8-5 like I don't have a life. So know I have clothes piled up again, do not get paid again until the end of the month and I have waited four weeks for repairs, and risking the fact that  my son has asthma and id allergic to coach roaches, and that is what the laundry mat is full of taking him there and getting and allergic reaction.
At this I am very frustrated, I am broke my clothes are piled up.  The fifty dollars are gone. It takes 6.83 for a medium size washer and I have to go at least twice a week to stay caught up. It also takes a good amount of money to dry all of those clothes not including gas and time. The washing can not be compared to the one that they replaced it no way shape or form. At this time they would realize that this washing machine is no good, and it should be replaced with a much better washing machine. Until they need to give the money to do my laundry, or give me a loaner until they decide what the appropriate action should be taken. Patching this washing machine up is not the answer.

Thank you for the opportunity to review this consumer's situation. I have spoken with [redacted] and apologized for the trouble he's had with his Profile dishwasher. I've given him two options of substantially discounted replacement units.  He wanted to look at the models online or...

in a store and get back to me with his decision. I told him that he had 30 days to accept the offer.Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted]’s refrigerator is nearly six years old and out of warranty. As a gesture of goodwill GE has offered her a discount into a comparable model. She has not accepted the offer at this time. The...

offer will be open until May 3, 2017.  Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

This was not the first time I had that repairman and disagreed with his diagnosis. Last year that technician was at my house last year for my new GE microwave door. It is (still) uneven, and my concern was the possibility of radiation seeping out. This same repairman looked at my microwave and said it was straight and that my kitchen cabinets were uneven!!! I will send you a picture if you would like proof of the crooked microwave door. I tested the radiation on my own after that! With this GE range issue, he looked at my range and said that's what it's supposed to do! It was black where the knobs were from the fire! [redacted] the FLAMES were as high as my microwave!!! I am thankful nobody was seriously injured. HOW is this NOT a safety issue?!!! GE offered $700.00 towards a new GE range. I was fine with that offer. The only request I had was not to have this repairman again at my house in the future. When GE would not guarantee that for me, yes, I purchased another brand range and asked for the SAME $700.00 reimbursement. I asked for reimbursement because the life of a range is 10 years and my range was shy of five years. I would never trust repairing any appliance under such circumstances. As far as speaking with two people in the president's Connecticut HQ, the first person was someone (receptionist?) who answered the phone, and switched me (after I asked not to be) back to the KY HQ! The second time I spoke with "someone" in the president's Connecticut HQ, I asked again not to be switched to the KY HQ, and that a decision be made at the CT office. Later that day (again) someone from the KY HQ returned my call with the rejection again of my request. I have never dealt with a company like GE and never will again deal with them. I hope this stays on record so that it may help the next consumer make their own decision with safety if they purchase a GE. I think this would be a huge liability for GE but, in my opinion, they would rather stand their ground than admit their fault.
Thank you very much for your time.
Regards,
[redacted]

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and contacted Ms. [redacted] and left a message to her voicemail. I am waiting dor her response as of today. Thank you!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

Hello- GE resolved the complaint and sent my rebate- thanks-[redacted]

I have left Mr. [redacted] a voicemail to discuss his case further.
I will wait for his call back and send an update after our discussion.
Sincerely,
[redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. On 2/2/16 I proposed a prorated discount to replace the consumer's over 2 year old washer.  I first proposed that he pay only 20% towards a new washer plus tax, delivery/install and haul away of the old.  He wasn't satisfied with that offer.  I then offered a very generous 10% prorate in which he would pay only $61.50 plus $5.38 tax plus $110 for our delivery company to delivery, uninstall his old unit, install the new unit and haul away the old for a grand total of $176.88.  The consumer only wanted to pay no more than $100 total, but agreed to my prorate offer.  The new washer was delivered and installed on 2/5/16.  I have closed the case.  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The undisputed facts regarding this issue are that we hired GE to fix a problem with our refrigerator, while the GE Technician was fixing our appliance they damaged both doors, they sent out 7 sets of doors to our house over several months none of which were in any condition to replace the current damaged ones and now they want me to pay $800 for a new one of similar specs at a discount.I think GE should be ashamed of the way they handled this entire process.  A company of this size comes into a customers home and causes damage that can't be fixed then tells the customer to pay $800 for a replacement of similar spec.The only resolution is for GE to fix my current appliance so that it is in the condition it was in when they came into my house to fix it, which they said they can't or replace it with the same model at their expense.  This was their mistake.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. I spoke with the consumer on 2/5/16.  I advised that we needed to have our GE Factory Service Technician inspect her dishwasher.  She agreed and on 2/10/16 the technician deemed the unit un-repairable.  On 2/11/16 I...

offered the consumer a comparable GE Profile Dishwasher at no charge to her in exchange for her defective unit.  The consumer accepted.  She is also working with our Electric Insurance to resolve any expenses pertaining to the malfunction of this dishwasher.  The consumer's new dishwasher should be delivered the week of February the 15th.  Please contact me if there are any other questions or if I may be of further assistance.

yes it is a dryer

Good evening,This email will confirm that Revdex.com No[redacted] may close, as the subject dishwasher was returned to GE for full refund (which check was received by me today and is currently processing.) Thank you.[redacted]