Sun Chemical Corporation

Please be advised that GE Factory Service was out on Friday, October 14, 2016 to repair Ms. [redacted]'s dishwasher.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  
Please be advised that GE has offered to replace Mr. [redacted] dishwasher with an ungraded model at no additional charge. GE has also agreed to reimburse up to $150 for him to have the unit uninstalled and new unit...

reinstalled.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]

Customer contacted company for repair - dissatisfied with $100 charge

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE dryer. We have ordered the parts necessary for the repair and sent them directly to his home (order #[redacted]).  He will call me as...

soon as the parts arrive to schedule a repairman to come out and fix the appliance.  After the repair has been completed, I agreed to honor him an additional year warranty as a good will gesture. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted] first recommended that we call out the company once again that serviced our appliance.  Then he offered a discount of a new fridge if our current refrigerator was unable to be repaired!  Bottom line is we paid 700 for our fridge to be repaired and its still malufunctioning, the service company replaced and repaired all known reasons for our issue.  To this day it is still unrepaired.  We should not have to pay another 1400-1800 for a refrigerator that is know for this same issue and others, especially one that is less that or almost 4 years old!!.  Perhaps a class action lawsuit is in order!n
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has reimbursed $115.98 regarding this matter. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today and discussed his complaints.  We have a GE servicer [redacted] out and technically have found no issues with the range.  They have replaced parts in an attempt to provide better...

performance.  We do have [redacted] coming out tomorrow to look at his range.  I will follow up with the servicer and consumer after the service call.      Please contact me if there are any other questions or if I may be of further assistance. *
[redacted]

Revdex.com:
I will be open to considering another 42 inch black refrigerator- please contact me with the model options.  Stainless is not an option.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I left a voicemail with [redacted] and [redacted] today.  I let them know that we have legible copies of the receipt and the removed serial tag.  I will process a check today in the amount of $449.99 made out...

to [redacted].  Once the check has been processed within 24 to 48 hours we will set it up as a [redacted] overnight shipment to [redacted]’s address:  [redacted].   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing unit in question. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

we have agreed to a no charge service call to repair this consumers refrigerator

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE range.  She informed me that she is returning the unit back to the place of purchase and has bought a different GE model as a replacement. I...

told her to contact me at [redacted] if she had any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]’s washer is out of the one-year manufacturer’s warranty. GE was scheduled for service today (4/22/16) however, Mr. [redacted] had to reschedule the appointment and he is currently scheduled for service...

next Saturday, April 30, 2016.  He has the part that the technician ordered for the needed repair. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

I left a voice mail on 10/9 and to date the consumer has not returned my call.

Thank-you for the opportunity to review this consumer’s situation.  Repairs to the unit in question are currently scheduled to be completed on 7/12/17.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 10/17/17 regarding her leaking dishwasher.  I made sure she had the phone number to [redacted] which is an insurance company that handles our product claims.  I requested that she call them as...

soon as possible to begin the claim process to assist with floor and wall damage.  We also have a service call scheduled with [redacted].  I have left the servicer a voicemail to reach out to the consumer to confirm the date and time.  Once service and [redacted] has had an opportunity to see the product then we can determine the next steps.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke to the consumer today and apologized for the amount of time it took to determine that her new dishwasher was non-repairable.  I also apologized for the lack of communication from the delivery company.  On 9/2/16...

we delivered and installed a new dishwasher at no cost to the consumer and hauled away the defective unit.  I have also extended her warranty on the new dishwasher by another year giving her 2 years of coverage.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank-you for the opportunity to review this consumer’s situation. The selling dealer is in the process of completing repairs on the unit in question.  GE has issued a $100.00 inconvenience allowance regarding this matter.         Please contact me if there are any...

other questions or if I may be of further assistance.