Sun Chemical Corporation

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Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. Spoke with consumer [redacted] on Monday 2/29/16.  He explained that he thinks there's a software issue when using his defrost feature.  I recommended we send our Factory Service Technician out to properly diagnose the...

potential issue.  He didn't want to pay our out of warranty trip charge of $99.95.  I offered to assist with parts/labor if the unit did have an issue.  He refused and stated he would live with it.  I explained that he could also select the defrost time and not by pounds.  There's nothing further we can offer the consumer without a proper diagnosis.  Please contact me if there are any other questions or if I may be of further assistance.

The dealer has exchanged this unit for the consumer.    Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted]
 
 They agreed to exchange the fridge after I called non stop for days. It took 4 weeks to get the refrigerator and there were even problems with the delivery. First the delivery was late so we needed to switch days and then they showed up 6 hours early, luckily I was home!! I received a check for $100 to replace food however the name on the check is wrong and I have not heard back with regards to getting a new check and still have not heard back. I have also taken issue with the company that $100 does not cover the cost to replace food or the fact that I went 4 weeks with no fridge and had to eat out. I am still not satisfied with the outcome or the customer service I received.

Thank-you for the opportunity to review this consumer’s situation. Ms. [redacted]’s dealer is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait...

for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that as a one-time gesture of goodwill GE will reimburse Mr. [redacted] the cost he paid for the GE microwave. A check has been processed for $107.17. Please contact me if there are any other questions or if...

I may be of further assistance. Sincerely,[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 11136281, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On Tuesday, February 23, 2016 I received a phone call and a voicemail from Ms. [redacted] at 9:56 AM.  I returned this phone call at 11:19 AM and had the opportunity to speak with Ms. [redacted].  As she picked up the phone, she mumbled quickly through a "scripted" apology, which I felt was anything but sincere. I explained to her that the technician had come out to service my refrigerator last week and that it was now working properly (and I stressed to her that this was only for the time being).  I communicated how frustrated I was with the repeated service calls that I have had to endure.  I stated again that I wanted a replacement product and an extension on my service warranty or commitment letter.  She responded, saying that there was no way to get a replacement item at no cost, and that my commitment letter for free service on the product was good until April 18, 2016, and to call back if I had any problems within now and that time frame. I told her how I'd had repeated major problems with the product and how the same part was replaced several times.  I also told her how disappointed I was in the company and what they offered to the consumer.   I asked her for a service warranty extension, and she said she was unable to do this.  I asked her to explain the difference to me between a service warrantee extension and a "commitment letter," which is what I have.  She did explain the difference (which is miniscule but that's beside the point) in a very rude and snotty tone.  I was taken aback by her tone from that point on in our brief and utterly disappointing conversation. 
Regards,
[redacted]

I have agreed to buyback this consumer's washer.

Revdex.com UPDATEDThank-you for the opportunity to review this consumer’s situation. Mr. [redacted] is in the process of submitting additional information to our rebate processing personnel.   Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. The unit in questions is currently scheduled to have repairs completed on 4/18/18.Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer's situation. A service call is currently scheduled for 9/16 to inspect and repair the unit. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] apologized for the trouble he had with his GE microwave as well as the delivery of the new unit. Although the appliance was out of warranty, GE honored a discount on the new unit as a good will...

gesture. Due to the difficulties he had with the delivery agency, I agreed to refund the delivery fee in the amount of $110.  He didn't feel this was a fair and reasonable resolution to his complaint. If he changes his mind, the offer will stand through the end of the business day on 12/30/16. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

I have reviewed the response by this consumer. Our discounted offer remains the same and is good through 5/27/16. Thank you, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.  Mr. [redacted] continued to work with GE Consumer Relations.  Confirmation of the necessary repair was received on 10/14/16.  Please contact me if there are any other questions or if I may be of further...

assistance.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not think it is resolved. Every time a service technician came to my house, which was many, they told me something different.  I did tell GE that this last trip the technician installed the parts but I also said I didn't know if it was fixed.  It isn't a constant thing that I see all the time, it happens at random- no pattern.  If I say it is resolved and then it does it again what happens.  They should have been willing and able to fix it the first time they came out or replace the appliance.
Regards,
[redacted]

We have exchanged this consumer's microwave.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I feel GE is avoiding the responsibility because GE is claiming they are the third party yet it is GE's employee's who have concerned my 15 year old and myself by threatening me. It is GE who had me take off of work for over 12 hours which at most it should have only been 9 according to their window time frame. Read the actual complaint and you will understand this is just a brief overview.I will be going to 9 on your side and show how these multi BILLION DOLLAR company's treat the small people living pay check to pay check!!!
Regards,THE SMALL PEOPLE

Thank-you for the opportunity to review this consumer’s situation. GE has emailed Mr. [redacted] previously with information that the cavity coating in GE microwaves is selected to be safely used as a food contact surface.  Please contact me if there are any other questions or if I may be of further assistance.

[redacted]  [redacted]
Revdex.com:I just want to let  you know that, when GE Appliance had contacted me on  9/25/2017; I had explained the problem. The representative responded where aggressive and rude. With a loud and rude voice, I told her that she didn't need to yell at me. I explained to her why I was not satisfied with the services I received from GE. Then she got so offended. I also explained to her that GE needs to clarify that the consumer are to be responsible to disposes any parts and/or appliance at their own cost. I ask her to reimburse me for disposing parts and appliance because it will cost me money to disposal these useless parts and appliance that GE agreed to re-buy the appliance. GE agreed to send me a final check of $50 to disposal the parts and the appliance. Even though GE contacted me, they the company "GE Appliance" needs to re-train their representative and their communication still needs to be improve to better serve the consumers!Before marking this complaint resolved, I would like you the Revdex.com to wait until I receive the final check per GE Appliance representative conversation. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]