Sun Chemical Corporation

I am seeking a replacement dishwasher that has not been refurbished. I purchased a new appliance not one that needs to be rebuilt.

Thank-you for the opportunity to review this consumer’s situation. Mr. [redacted] has informed GE that the retailer has taken all the products back.    Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with Mrs. [redacted] last week and apologized for the trouble she's had with her GE microwave. Although the unit is out of warranty, I agreed to waive the trip fee in the amount of $99 as a good will gesture.  I...

told her that labor and parts would be at her expense.The service call was completed yesterday, 10/3 in the amount of $134.23.  I just called to follow up with her but I had to leave a voicemail. Please don't hesitate to contact me with any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] today 8/12/16.  According to Mr. [redacted] he's had 1 GE service call earlier this year and states his dishwasher is loud and doesn't believe water is pumping through the upper wash arm.  I offered...

to waive the Home Call fee of $99.59 to have a GE Factory Service Technician out and if additional service was needed I would discount the parts and labor 50%.  He informed me that he has already replaced his GE dishwasher with another brand.  I explained there's nothing more I can do at this point.  Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to re-review this consumer’s situation.  The offer given to Mr. [redacted] is not based on the fact of a warranty or not. The offer extended to him is a gesture of goodwill as the GE Factory Service technician has been out twice in 2016 and has found nothing functionally wrong with the unit. It is his decision if he wants to accept the discount or not based on our technicians findings.  Again, the offer will be open until the close of business on November 1, 2016. Should he wish to accept this offer he is welcome to give me a call at [redacted] (8-5:00 EST). Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My computer wouldn't originally allow me to provide reasons for my rejection- please review the followingRequesting that the complaint should be reopened. When I first contacted GE appliance directly when the stove top exploded on me they said they will dispatch a service technition to my home which they did. But unfortunately contrary to what GE told Revdex.com the technition told us that it was NOT a safety issue and advised me to continue using the stove until a replacement glass top will be installed. The cost of replacement would be around $800.00.GE claimed their technician and safety department said it was NOT a safety issue and I can use stove as is.Upon reassurance I did attempt to turn stove on and I was horrified by a blast of flames nearly scorching my face and hands. The insulation under the broken glass had turned into flames and luckily my daughter who was standing next to me and I are alive and were with gds help able to stop the flames from spreading.When I called GE to tell them what happened, they told me that originally they told me NOT to use the stove which, is untrue, and they don't have anymore of the glass tops to replace. So now they offered the stove for close  $2,000.00. Which in my local store would be around $1,900.00.I told them I need to speak to their safety department since they almost got me killed. They denied it and when I asked them to listen to the original recorded phone conversation were I Was advised by GE technition that its NOT a safety issue and can use it. They offered me a $50.00 gift card towards purchase of new stove in compensation. ( what a joke). But would not allow me to talk to their safety department or review the recorded line conversation. GE told Revdex.com that they now offered a pro rated price for new stove but didn't specify at what price they will be replacing the stove.I would greatly appreciate if Revdex.com would kindly review the above and request from GE a new stove since the glass top broke on no fault of my own and after all this I should not be responsible and shall be offered a free replacement as I fairly deserve.Thank you so much for your time and understanding.]
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE will need to assess a possible failure in the future if and when it might occur. Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer¿s situation. A repair was completed on 8/31 that is believed to have resolved the product issues.  More than one voice mail has been left asking to confirm. Please contact me if there are any other questions or if I may be of...

further assistance.

The extended warranty is through The Home Depot Protection Plan powered through [redacted]. They then sent multiple technicians from GE Consumer Services who have been unable to fix the unit.

Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s dishwasher is over two years old and out of warranty. GE spoke with Ms. [redacted]s on April 26, 2017 and as a gesture of goodwill offered her a discount on a repair. GE advised her that she...

would be responsible for the home trip/diagnosis fee and GE would cover 100% of parts and 50% of labor. At the time she declined the offer. If she would like to accept the offer I will hold it open until May 15, 2017 and she is welcome to give me a call at [redacted] to schedule the service call. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After I spoke with [redacted] this morning I subsequently received a call from someone in another department cancelling today's service call since two technicians were needed and only one was available.  I called [redacted] back to let him know and was advised that he would attempt to get a service call with two people scheduled for Tuesday and if not he would arrange for a replacement appliance through one of their providers to be delivered and installed by next Wednesday.  I was told I would receive a call back to inform me of which option we would be going with.  I did not receive a call back by end of business day.  This matter has still not been resolved and I still don't have a working appliance.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.GE has said they will not reimburse me for the difference in price between the defective fridge they sold me & the replacement.  I never heard of a company that would not refund the price of defective merchandise.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
GE exchanged the refrigerator with another.  GE was prompt in its response to my Revdex.com complaint and the exchange happened quickly at a time of my choosing.  I only wish I hadn't needed to involve the Revdex.com however, once I had, GE was very professional, courteous, and understanding which is what I would expect from any company with which I do business. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 A dishwasher was offered at a discounted rate by GE. We respectfully declined this "solution" due to the fact that their "discount" was really the same as paying a sale price at a local retailer. They offered a percentage off from the manufacturer's price, which ended up equivalent to the price we could pay at our local Home Depot.  This dishwasher is only a few months old, and has not done a very good job of its intended purpose from the very beginning; to clean dishes that are dirty. The technician that went to the property put peanut butter on a plate and proceeded to wash it, immediately. Of course it washed off. I don't see that being an accurate measure of the dishwashers' ability to perform properly. We were told with this "lower-end" model, it works as it should. Shouldn't the dishwasher, whether it be a "lower-end" or higher end, do what it was made for? It should wash dishes, period. With that being said, I believe GE should take it back, credit the money paid for it towards another, better model that will actually perform, and allow us to pay the difference. I am not looking for something free, I just no longer want this particular model anymore due to it's subpar performance. If it worked as it needed to, there wouldn't be an issue.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE microwave. Although we have not found any fault with the current microwave, I have agreed to exchange it for the upgraded model of his...

request at a prorated price. He is going to think about the offer and get back to me. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. GE has spoken with Ms. [redacted]'s regarding her complaint. Please be advised that Ms. [redacted]’s microwave was over ten years old and out of warranty. As a gesture of goodwill GE offered her a $25 goodwill certificate to go towards the purchase of a new GE microwave. However, the certificate was issued for $50 in error and GE did reimburse her the $50 for her new purchase. GE will not be issuing Ms. [redacted]’s any further compensation towards a microwave that as over ten years old. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to re-review this consumer's
situation.  Unfortunately, I do not correspond via email and again I am happy to discuss
Ms. [redacted]'s concerns further with her and can be reached at [redacted] Due to the 6 hour time difference she is welcome to give me a
call at her convenience. Please contact me if there are any other questions or if I may be of further
assistance. Sincerely, [redacted]

Thank you for the opportunity to
review this consumer’s situation.
 
Please be advised that Mr.
[redacted]’s dishwasher is covered under the one-year manufacturer’s repair
warranty. GE has offered to schedule service out for a technician to take a look
and Mr. [redacted]’s has declined service. Should he wish to schedule service he
is welcome to give me a return call and I would be happy to schedule the
call.
 
Please contact me if there are any
other questions or if I may be of further assistance.Sincerely,[redacted]