Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation. I left a voicemail with Angela Serota today in regards to her refrigerator complaint.  A GE technician deemed her refrigerator as non-repairable.  The consumer agreed to an exchange, but unfortunately we didn’t have her...

same exact model in stock in Hawaii.  A comparable unit was agreed upon and delivered.  The consumer refused the refrigerator due to the different feature package.  We then offered to buy back her unit for the full price she paid.  To do so she is required to cut the unplugged cord to the refrigerator and simply email us a photograph of the cut cord so that we know the unit can no longer be used.  We would also need a copy of her receipt from The [redacted] so we can reimburse her and a copy of the removed serial tag from the unit.  We then can send her a full refund so she can purchase another model of her liking.  I’m certain The [redacted] would be more than happy to deliver the new refrigerator and haul away the defective unit for them.  This is our offer and it is final.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appearWhile we were happy to hear that GE is willing to send us a new door, we were very dissatisfied that we are expected to pay the approximate $100 fee to have it installed.  I realize the dishwasher is out of warranty but surely they do not feel that the paint rusting off the door after only 4 years of normal use is acceptable or representative of the quality of their appliances, which we thought we were purchasing.  This is a decent size area of rust on the front of the appliance which looks awful  I'll be happy to post photos if necessary but I do not consider this case to be resolved  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble they've had with their GE refrigerator. He's informed me that the unit has been removed from his home and now replaced with another brand. We have sent a check in the...

amount of $100 to assist with a food loss claim as a good will gesture. Unfortunately, without the unit, we can not offer any further concessions at this time. Please contact me if you have any further questions or concerns.  I can be reached directly at [redacted] anytime from 8am - 2pm EST. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 5/18/17 and discussed his dispenser water flow issues.  I offered to send a GE Factory Service technician out, but explained there would be a $99.95 Home Call Fee to diagnose the product. ...

He wanted to speak with a technician over the phone and try and fix himself.  We can’t do that.  His product is over 4 years old and well outside of warranty.  The consumer refused to allow a tech to come out due to the home call fee.  There is nothing more GE can do.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:I am confused by the response provided to you by GE. I...

received a call from [redacted] at GE on 2/16/2017 ( phone number [redacted].) He offered to send a repairman out to evaluate my refrigerator. I asked for a refund and was told that would not happen. I was never offered a replacement for the refrigerator.Anthony from [redacted] Appliance replaced the blower fan and updated the software on 2/22/2017. This is the second time this exact repair has been made. I have no confidence that the repair will resolve the issue and again ask for a refund.Thank you for your help in this matter.
Regards,
[redacted]

we have agreed to exangne this consumer's dryer

This consumer has not returned my voice mail from 3/14/16

Thank you for the opportunity to review this consumer’s situation.  Please be advised that the issue with Ms. [redacted]s range is considered cosmetic. However, as a one-time gesture of goodwill GE has agreed to send the part and have a GE technician replace the part at no charge. She is...

currently scheduled for service. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I just spoke with Mr. [redacted] and apologized for the trouble he's had with the GE washing machine. He informed me that he's already had one servicer out but I agreed to send an authorized GE technician as a second look/diagnosis. ...

This appointment is currently scheduled for 4/19 from 8-12.  The technician can communicate parts and labor charges based on his diagnosis/estimate.  I will follow up with Mr. [redacted] after the visit from our GE technician. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

[redacted]...

[redacted] This is in no way closed. My complaint stands. Fustomer service is nonexistant with the company. The only reason I got any action isnbecause I made a complaint. Sure, I got a replacement washer. I had to camplain all through January and February and most of AndroidSuffering through leak after leak, rude repairmen and illness due to the need that I had to do laundry at a filty laundromat where I brought homemnasty parasites. My disappointment will remain up to and until consumersnare treated with respect. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated to GE today Feb 3, 2017, my dissatisfaction with GE response is that GE knew before I purchased this product that there was a problem and I was not informed as such.  The cost to repair is in excess of $500.00.  
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE microwave. She informed me that [redacted] Service has already ordered the parts for the repair.  She is supposed to let them know when the...

parts have been received so a follow up call can be placed. Although this unit is out of the one-year warranty, I agreed to see if there was anything further I could assist with after the repair has been completed. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I have been speaking with Mrs. [redacted] regarding her GE microwave and possible resolutions. Although the microwave is 9 years old and out of the manufacturer's warranty, we have offered to discount the labor charge by 50%. ...

Another option that I've provided the Pezzuti's is a very substantial discount into a brand new model which would come with a brand new 1 year warranty.  I also offered to give them an additional year warranty (total of 2) at no cost to them as a good will gesture. I am waiting to hear back from them on their decision.  I told them that these offers are good for 30 days and will expire on 9/12/16.  Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has agreed to replace Ms. [redacted]’s microwave and trim kit. The order has been processed.  Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

we have agreed to exchange this consumer refrigerator.

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted], husband of [redacted], today 7/11/17.  He stated that everything had been resolved.  Our consumer relations department reversed their service call charge of $423.77 and also cut a check...

for $125 to purchase an alternate cooling source.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is currently scheduled to service the range in question on 5/20.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. The consumer’s 10 year old refrigerator is under an extended [redacted] through [redacted].  On 8/9/16 [redacted] offered a cash settlement per the terms of their plan in the amount of $2,703.68.  The consumer rejected the...

offer.  The [redacted]r, ** Appliance,  **reed to complete the repair on the sealed system.  The initial [redacted] call was scheduled for 8/30/16 however the consumer rescheduled the appointment for 9/10/16.  The [redacted]r arrived at the consumer’s home a day early on 9/9/16 and the consumer declined the [redacted] because of wanting 2 technicians instead of 1 to conduct the repair.  The consumer notified [redacted] that they are now seeking repair outside the extended [redacted].  [redacted] has made several attempts to speak with the consumer by phone, but have been unsuccessful.  The consumer will need to call [redacted] to have the repair rescheduled and completed or accept the cash settlement.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]