Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE dishwasher. I offered to send out a cleaner or waive a trip charge to have a technician take a look at the unit.   She was not happy...

with either offer. I also offered to sell her a new unit at a discount but she declined. I will be closing this case.  Please contact me if you have any further questions or concerns. Sincerely,
[redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I spoke with [redacted] yesterday and apologized for the trouble he's had with his GE washer. I agreed to overnight the part directly to him, honor a check in the amount of [redacted] for laundromat expenses and provided a 6 month...

extension on his warranty as a good will gesture.He accepted and informed me that the repair company is coming out this Friday from 1-4 to complete the repair. Please contact me if you have any further questions or concerns. Sincerely, Kelly Johnson Program Manager

Thank you for the opportunity to review this consumer's situation. I have been informed that [redacted] has been now been unsubscribed from our e-mail list.  I left him a voicemail in regards to this and asked him to reach out to me at [redacted] if he has any further...

questions or concerns. Sincerely, [redacted]
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the washing machine in question. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s case.I spoke with Mr. [redacted] this week and apologized for the trouble he’s had with not only his GEdishwasher but obtaining GE service as well. Due to the length of time this issue has taken to get resolved, I have agreed to offer a...

buyback for the unitcost, plus tax.  I informed Mr. [redacted] that the delivery company will contact him in approximately 5-7business days regarding the pick-up of the dishwasher (which will need to be disconnected) and drop- offthe check.  I told him to call me if he had any questions or concerns. Please contact me if there are any questions or if I can be of further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that I spoke with Mr. [redacted] on September 24, 2015 and advised if hecould call me back with the model and serial # of the range I would be happy tosee how I could assist him. Later in the day I received a voice...

message fromour Public Relations office that Mr. [redacted] had left and I tried to reach himtwo more times @ [redacted]nd the voice message system said the mailbox wasfull and I was unable to leave a voice message. I tried to reach Mr. [redacted]again on September 30, 2015 and again I got a message that the voice mailbox isfull and therefore I was unable to leave a voice message. As previously discussedwith Mr. [redacted] I am happy to try and assist with his range if he can give me areturn call at his convenience with his model and serial #. I can be reached at [redacted] between 8:-5:00 EST. Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service, I agreed to exchange it as a good will gesture.  She accepted this as a fair resolution to her...

complaint. She should get a call from the delivery company next week to schedule a pick up of her current unit at the same time they install the new one. (order #: [redacted]Please contact me if you have any further questions or concerns.  Sincerely, [redacted]Program Manager

Thank you for the opportunity to re-review this complaint. Please be advised that GE agreed to replace Ms. Adam's washer and the new unit was delivered on January 17, 2017.

Thank you for the opportunity tore-review this consumer’s situation.  GE is scheduled to service the unit in question on 11/11/16 .  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The only resolution I will accept is either GE paying for all parts and labor for a repair, or to completely replace it with a new one.]
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I have left Ms. [redacted] a voice message on Wednesday, September 13, 2017. I am happy to discuss the concerns with her GE washer further and she is welcome to give me a return call at her convenience at...

[redacted].  Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has offered a couple of options to Ms. [redacted] regarding her GE refrigerator. At this time she has not accepted either offer. The offers will be open until September 16, 2016. Please contact me if...

there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

We have agreed to exchange this consumers washer

We have completed repair on this consumer's range.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I have spoken with Ms. [redacted] regarding the issues with her GE range. Please be advised that GE is working on shipping Ms. [redacted] the parts required for the scheduled repair on March 21, 2018....

 Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of replacing the unit in question.  Please contact me if there are any other questions or if I may be of further assistance.