Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation.   GE has offered to refund the purchase price of the unit in question and have it picked up at the same time.   Please contact me if there are any other questions or if I may be of further assistance.

we have agreed to exchange this consumer's washer dryer combo.

Thank-you for the opportunity to re-review this consumer’s situation. GE dispatched a service technician to the home to inspect the unit on a no charge basis.  GE advised that the unit should not be used due to the broken glass cooktop.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to re-review this consumer’s situation. Please be advised that GE’s decision remains the same with an offer to reimburse Mr. [redacted] $297.21 for parts, labor, and taxes for service a call from a GE Factory Service technician. As previously advised the range is nearly three years old and out of warranty. Since a technician did go out to Mr. [redacted]’s home on two different visits GE does not agree with reimbursement for the home/trip diagnosis fee. If the unit was not repaired Mr. [redacted] should have waited for the GE technician to return to complete the repair in which he had already paid. At no time was a part determined to be defective by a GE technician. Again Mr. [redacted] took it upon himself to order the parts he had determined were needed and make the repair himself, after watching what the GE technician had previously done. Should he wish to accept the reimbursement he is welcome to give me a return call at ###-###-#### (8-500 EST) and I would be happy to process the check. I will hold the offer open until November 29th, 2016. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. GE Appliance Factory Service has chosen to put the [redacted]’s on the ‘Do Not Service’ list.  The consumer challenged our Factory Service technician’s diagnosis and repair.  There were parts outside of the sealed system...

that needed to be replaced that were not under warranty.  The consumer refused to pay the bill.  They asked to be invoiced and would challenge the invoice.  The consumer’s refrigerator is still not cooling.  GE has asked the consumer to find a local repair company to come out and diagnose the unit.  Once parts are determined GE will send the parts at no charge and pay up to $250 in labor cost.  At this point the consumer has yet to find a servicer.  GE will continue to assist in locating a servicer.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

[redacted]...

[redacted]Yes it was resolved and the chairman at GE [redacted] was wonderful and very helpful. Thank you Revdex.com for helping resolve this matter. Sent from my iPhone

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] regarding the knobs on her GE Gas Range and apologized for the trouble she was having. I explained that this 2009 model is out of the manufacturer's warranty.  As a one-time gesture of good will,...

we agreed to honor a heavily discounted price per knob from $52/knob to $5/knob with a shipping cost of $5.95.  She would not accept this offer unless the shipping fee was waived. Unfortunately, we did not come to an agreement.  There can be no further discounts applied to this transaction. If Ms. [redacted] would like to take advantage of this substantial discounted offer, she would have to contact me within the next 5-7 business days. Please contact me if you have any questions or concerns.  I can be reached directly at [redacted] anytime from 8am - 2pm EST. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE appliances. I agreed to e-mail our product management team for more information and told her that I would get back to her as soon as possible. Please...

contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and, I will...

consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke to our delivery agent and there were having trouble locating the consumer’s order.  They assure me that once they have located the order they will reach out to the consumer.  I spoke with the consumer yesterday 11/30 to apologize for the delay and to let them know that the delivery agent will be reaching out to them asap.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel that a one year exstension is not comarable to my lost wages and inconvenience their appliance has caused. I was very dissatisfied with the company's cunsumer relations department. I also feel that I was targeted with further anguish after submitting my complaint.
Regards,
[redacted]

Thank you for the opportunity to re-review this consumer’s situation.  Ms. [redacted] was originally given a week to make her decision however, she declined the offer multiple times. She also would not take down the replacement model information nor contact information. Should she wish to accept the offer it will be open until close of business July 26, 2016. The replacement model would be [redacted] for a cost to her of $537.79. If she chooses to accept the offer she is welcome to give me a return call at [redacted] between 8:00-5:00 EST to process. We will process the order with a MasterCard or Visa. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Service was completed on 3/30

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of replacing the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted]
 
 
 
I called [redacted] back and left a VM. Waiting for a call back. Previously called GE but [redacted] was not in office.

Thank-you for the opportunity to review this consumer’s situation.
The refrigerator in question has been repaired.  
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The refridgerator is still making the ticking noise along with a deep him to the fridge side which sounds like the condenser is going out. Too many problems for a brand new unit less than 1 year old.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 GE is correct that [redacted] the dealer I purchased my fridge from did replace my unit fore but I still have a valid complaint against GE itself. In fact it's worse. GE specifically told me they would not replace the unit. One call from [redacted] on behalf of me and they did what they wouldn't do for me. That means GE does NOT care for the consumer but the big fish since they spend more. So that is all that matters Not making something right but how much money you spend with GE. I am wanting a true apology and for GE to look at its practices and change them. Someone that buys a fridge less than six months old that has 2 failures should qualify for a swap. It is very inconvenient not to have a working fridge. I will never buy again from GE because of how they treated me and especially since they can't bother to personally call me up and apologize. Sometimes admitting you are wrong and will change things can go a long way to win back a consumers trust. I will make sure to tell everyone I know not to buy a GE appliance. Social media makes that so much easier these days. I have been reading up on GE too. Seems I'm not the only one that had a situation like this. Some of these people probably didn't know to try and go through their dealer so they had to live with a broken unit and have it did over and over and over. Thank goodness for [redacted] or I would be living with a fridge that was broken. I know the fridge we bought was a bum one from the start because now that I have a new one it freezes way better than the other one and isn't making the sounds the other one did from day one. GE wouldn't listen to me when I explained that but [redacted] sure did.