Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation.The consumer has agreed to a prorated exchange on a new microwave to be delivered by GE within the next week.

We have in warranty service scheduled for both the washer and dryer on sept 6th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] my experience has been horrible throughout this whole ordeal. They sounded like they sent the tech notion and gave me a deal on there own accord, they did my . I set it up before Ms [redacted] even called me. I knew after four hours on the phone and many on holds for more than 25minutes that they would not help me. Thanksgiving is coming and the last time this happened we could not use or fridge for Thanksgiving and that was a hardship. Also Two people said the older replacements was still under warranty, and two said no. Lots of discrepancies. I am very upset about the way I was treated by such a big company. I will never buy a G.E.appliance again. They did not even try to help solve this problem

Thank you for the opportunity to review this consumer’s situation.   Please be advised that Ms. [redacted]’s GE Monogram range is over five years old and out of warranty. A GE Factory Service technician has been out multiple times to repair the unit and as of today, November 28, 2016, the unit has...

been repaired. As a gesture of goodwill due to the delays GE has waived the majority of the repair charges.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I bought appliances that GE refused to deliver and install. I cancelled the order, talked to GE which by the way responded pretty quick when they got Revdex.com complaint, and we agreed that GE will deliver the order: install everything but refrigirator but bring the refrigirator into the house-while I will hire other people to bring it to the second floor and to install. 1. INstead of ordered by me GE Profile range for $1500 they brought and installed one for $800 - instead of [redacted] they brought and installed [redacted] - looks like refurbished with no GE stiker and number; 2. I hired people who brought refrigerator and installed it - the same time GE delivered it to my door -with NO PROBLEM to bring it and installed while GE advertised and charged for delivery and installation. 3. GE did not follow iys promises to install the hood - I paid to people extra for that.
1. Bring and install GE Profile Range I paid for, not the cheapest one GE substituted for; 2. Compensate my expenses for refrigirator and hood installlaton that GE falsely promised in its website and TV commercials and for what they charged money for; 3. Compensate my two days out of work that I was forced to spend while GE "delivered" the order: now I need another day in order to replace the wrong range GE sent and installed in my house

We are in the process of completing service for this consumer through [redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have had to take off of work 4 times for service calls.  I've lost money.  I also had to store very large boxes of damaged parts in my living room waiting weeks for a courier to pick them up.  I feel I should be compensated for both.  I am glad about the new oven, but I think it doesn't truly address my concerns with the way I've been treated. 
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the dishwasher in question. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.
 
Please be advised that two different GE Factory Technicians have been out to Ms. [redacted] rental property on three separate visits and each time have found that the unit is operating as designed as there was no fault...

found. As a gesture of goodwill GE offered her a discount into another model in which she declined.
 
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
G.E. could not quote a total figure I would be charged for the technician to come out & make repairs on my "defective" part on my dryer.  We could not accept an unknown price to repair my dryer and consider this to be a fair deal.  We would like to pursue this unfair offer with G.E. and the B.B.B.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s GE range has been deemed non repairable and will be replaced at no cost under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be of further...

assistance.  Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE microwave. I believe the substantial discounted offer made by the Consumer Relations Team was fair due to the fact that the unit is 5 years...

out of the manufacturer's warranty. She is going to think about the offer further and get back to me. I provided my direct phone number [redacted] if she has any questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service and customer service.
Although the unit can be repaired, I've agreed to replace the unit at no cost to...

her.  The order is: [redacted] and should be delivered in approximately 3-5 business days.
She was satisfied with the resolution to her complaint.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 9/12/16 and offered him a far deeper discount into a new unit and waived the delivery, installation, and haul away of the old unit fee.  The consumer accepted.   Please contact me if...

there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
This this this is just another example of poor customer service. My cell phone has voice mail and I have no messages from GE whatsoever . Unfortunately this is just another example of unsatisfactory customer service by GE. I do not wish to hear it further from this company as it is clear that they don't choose to provide quality customer service. Should my service tomorrow be unsuccessful I'll be seeking further remediation from GE.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Dear Revdex.comGE has offered to sell us yet another hot water heater, at a pro rated rate. We have in fact refused this offer. Since the original heater has NEVER worked properly, and we have NEVER gained the claimed savings the heater has to offer, we feel GE should replace the heater with the second generation heater, as they informed us of the "inherent problems" with the first generation. GE should also take responsibility for the related costs of removal and installation of the new heater. Their claim that we "refused" service on the fifth service call is FALSE. We were unable to receive service due to the fact no parts were on hand for the repairman. On the prior 4 visits, GE would send parts to our home ahead of time for the repairman to install.  We also had 3 other service dates that we were home for, and were cancelled by GE at the last minute for various reasons. This is a total of 8 days waiting on repairs, which by their own admission is "excessive". We would prefer that GE give us a full refund on the heater, pay for the removal of it, and compensate us for the savings we never gained. Alternately, we would ask GE To agree to maintain the costs of repairs, labor, and house calls for the remainder of the 10 year warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

[redacted]
 To whom it may  concern 
The refrigerator arrived with dents furthermore it is defective
It flooded my apartment. 
I had to turn off the power.
The refrigerator is leaking 
Thank you