Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation.  GE is researching the availability of the part in question.  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called [redacted] twice and left a message updating the situation. Yesterday I left a message stating that the refrigerator is still broken, I still don't have a working refrigerator. At the appointment of jan 18th the service man changed a fan on it but it didn't resolve the problem. He left his number so I called him numerous time and left a message so he can come back but he never called me back to reschedule. Please let me know what to do next
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Though my first interaction with the G.E. representative was encouraging and a solution offered, it was not followed through on and at the end of the day they reverted back to "lets be optimistic". No measures were put in place to ensure my delivery would be undamaged and I still sat at home fingers crossed. Luckily for me this time the washer was not damaged. However since the washer was finally delivered, I find that this resolution is satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.
 
Please be advised that the unit is over eight years old and out of warranty. A GE Factory Service technician was out on May 23, 2015 and ordered parts and returned on May 30, 2015 and completed the repair.
 
Please...

contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to replacing the unit in question.  This issue is not a manufacturing defect.    Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Defective appliance was replaced on 6/13/16. Replacement appears to function correctly. Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]’s range is over one-year old and out of warranty. As a gesture of goodwill GE has offered a prorated buyback. Mr. [redacted] has accepted and will be sending GE the required documentation.Please...

contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was contacted by GE Appliances in Louisville, and after describing the issues with their customer service, they offered to sell me a washing machine at the cost of $230. I rejected that offer, because in addition to the original cost of the two-year-old washing machine ($550), I had paid $120 in service fees. He made me another offer of $176. This is unfair, but seeing as the best price offered to me by Customer Service was $440, I knew I had to take the new price so that my family could have a washing machine. These folks have really been unrelenting in trying to make a buck off of the common man, and also uncommitted to customer satisfaction (for example: I started my customer service request seven months ago). The bottom line is that their machine was defective, they charged me $120 for repairs they never did, and then made an additional $176 off of me. What is fair and just is to refund me both those costs ($120+$176=$296).
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer's situation. GE Factory Service has diagnosed the operation of the high output burner in question as normal. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to re-review this case.Please be advised that the phone # previously given is the correct telephone number.  Again, I am happy to discuss the situation further and he is welcome to give me a return call at his convenience at [redacted] between 8:00-5:00 EST. Sincerely,[redacted]

Revdex.com:
I have reviewed the response mare by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. Ms. [redacted] has replaced the unit in question.  GE would have worked with Ms. [redacted] on a discounted replacement but that turned out to be not an option.  GE is not agreeable to repairing the unit in question. ...

Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I will not accept the response as the issue being resolved because I do not know that the repair that was done today will fix the refrigerator or that it will meet temperature I would not say issue is resolved until it is meeting the correct temperature s recommended by factory settings the temperature has decreased on both the freezer and refrigerator since the repair was done this morning but still not at setting temperature  currently freezer is at 28 and fresh food at 56 . I know it takes 24 hrs to get to correct temperature I am hoping tomorrow morning it will be meeting temperature . GE did send me a check for 125.00 to purchase a compact refrigerator as promised but I would like the refrigerator I purchased to work as it should and I cannot keep missing work and losing pay  for future repairs today makes five visits since 8/12/2017 . 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] and advised him that GE would be replacing the dishwasher due to excessive service. The replacement order has been processed.
 
Please contact me if there are any other questions or if I may be of...

further assistance.
 
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with Mr. [redacted] on Friday, 4/29/16 and agreed to exchange his dishwasher with the most comparable unit: [redacted] He was going to review the model either online or in a store and get back to me. I am waiting for his...

call back before processing the order. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

I spoke with the water heater team again and have been informed that there is nothing further we can assist with at this time.Thank you, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The company's proposed resolution does not address the month without the appliance purchased in good faith (caused by GE's negligence in rectifying the problem within a reasonable time) or the expenses incurred by me due to their red tape and delays. While I do accept that they would need to have their company install the the replacement and am willing to accommodate that, I also believe a full refund, in the amount of 157.60,  would be appropriate to compensate for the faulty product, added costs to me, inconvenience of not having use of the microwave and vent I legally purchased with the understanding that it would be in working order, and the excessive delays. They are willing to pay hundreds of dollars (multiple service people, parts, replacement, and travel) to tick boxes. $157 is a small expense toward goodwill after the poor customer service and receipt of a defective product.  An alternative proposed resolution would be a full refund on both GE products (the second item is a dishwasher,  Item # [redacted] Model # [redacted]) purchased at the same time (and both still under warranty) and a return of  the appliances to GE, thereby terminating any further relationship with this company. I'm uncertain if this portion of the response is public or private but I do have a receipt for all GE purchases I made, available if needed. 
Regards,
[redacted]