My website went down due to non-paymentThis is because my father was in the hospital with a life-threatening health situation and I forgot to pay the renewal fee
When I contacted Godaddy they told me I would need to pay $to restoreI asked if they could waive the fee due to my personal situation and my status as a long-trees customerThey said noSo I paid the $and the rep told me my site should be up shortly
I got a call from my web designer who noticed problems with my siteIt in fact had not been restored and there were “pieces” of my site up
I called Godaddy and a company rep said he would fix the problemHe did not do so, nor did anyone call to follow up
My last call was to a company rep who tried to restore but couldn’tHe told me that their terms of service reveals no promise to restoreI explained that two company reps told me the site could be restored and if that wasn’t the case, they should have told me so before I paid the $
At that
How does a company with negative reviews (and only positive and neutral) get an A+ rating? I attempted to end my domain name management with them today, only to be told I have to jump through numerous hoops and then contact customer service again days later (probably in hopes I will forget and they will be able to charge me)This company is completely shady not to let the customer end the relationship at the point of their choosingI've already paid through next week, so ending the relationship now would not take any money out of their pocketIt's complete fraud that they won't let you stop managing a domain when you want to! Never doing business with them againSHADY!
Disgusted is how I feel after the way I was treated by GoDaddy todayI was "upsold" online when I had to renew my domain name in February There was an option online when I updated my domain name to pay $if I wanted my domain name to be optimized for the yearI did so assuming it was automatically going to optimizedToday, as I called GoDaddy to tell them my website key words were not showing up on the search engines, even pages deep, they told me "hey, you never activated the online optimization of your domain name that you paid for months ago." So, I went ahead and activated it with the GoDaddy representative on the phone walking me thru the processAfter I was done setting up the product that I had paid for months ago that was siting dormant, I called GoDaddy letting them know that I, not being savvy with the internet and websites, didn't know that there were additional steps on "my end" to take to activate the service nor did I get an alert to do soBoth the
I had a *** discount program that was giving me a pretty good discount with GodaddySomeone who works at Godaddy removed this discount program without my knowledge or permissionI noticed my prices had jumped substantially
The company suspended my website hosting account claiming, without any warnings other than the email that said that my account was suspended, that I was "storing files in a manner for which it is not intended or compatible"When contacted by phone they told me that I was using my website hosting account as a "repository"I asked them what exactly was considered as a "repository" and they told me that is when I am using too much disk space and my files are not changedI explained to them that because my websites are basically photos of family and friends events, ordered chronologically and by event and once the photos are placed there, there is no reason to change themThey also told me that the photos that I was using were high resolution and should not be used in websitesI am a systems administrator as well and the whole issue here is really the amount of disk space that my websites are using, however, the plan that I chose is the "Unlimited Windows Hosting with Plesk", which is
I'm almost up for my Domain renewal, and NOWHERE on their site can you access your renewal rate I have searched high and low, and cannot find it anywhere I'm so frustrated, this should 100% be information on the front page, or AT LEAST under "manage domain." This makes me not trust the company that I have been with for two years Get with the program and show this to your customers before the "Auto Renew" for an unknown amount hits their account I have no idea if it's $or $1,000, but I'm pissed I don't want to lose my website, but this is information that a company needs to provide, in plain site, or at least a place that's easily accessible I hope the Revdex.com investigates this, it's ridiculous in for this to even be allowed I would like someone to get back to me ASAP with information
I am a long time customer of GoDaddySo I am sad to see them crumble like thisThey used questionable sales practices to sign me up for a service that I didn't really wantThey overcharged me for this service $for yearsHe realized it and refunded a portion but left a charge for $I tried to call multiple times to discuss the fact that I didn't want this and they didn't resolve my issueEventually I spoke with a supervisor who said he would review all of this and get back to meI did not get a call or anything so I called todayI held for minutes and eventually they said they denied my request for a refund through emailThey refused to refund the $because the call I made requesting cancellation was one day past a day cancellation periodI am not using the product they sold me and they know itSo they are charging me for a service I don't use for a term of a year because I called one day after a refund cut off policy they didn't tell me aboutPlus t
I have an account with GoDaddy and on 3/26/my email products automatically renewed I was unaware that the product was set up to auto renew I did not want this to happen and did not realize it until I checked my credit card account On 4/29/I contacted GoDaddy and was told that I was days beyond the refund date The gentleman was rude in conversing with me and I asked for a supervisor This gentleman was even ruder and when I asked to speak to his supervisor he refused He stated that his supervisor's name was Joy I have been with this company for many years and in the past have been happy with their service and cannot believe that they are going to lose my business over a day period on their refund policy Their lack of concern over losing customers was unbelievable When I told them that I was going to pursue my complaint all he said was "That is certainly your prerogative
I had contacted the business on several occasionsMy domain expired and I was unable to renew it by myselfI ended up talking to an individual who stated he would use the card on file to pay for the domainI thought it was squared away and now a domain I've owned since is goneMy business domain is gone :( it was ***
Last year, I purchased a domain name ending in ***After days, I realized that I did not need the domain nameI logged onto my account and noticed that they was NO auto renew button next to the *** for me switch off (please refer attachment as evidence) I have other services that I use with Godaddy and that are NOT on auto renew It was then that my issue of trying to get *** domain cancelled began
I made several attempts to call Godaddy billing support NOT to renew the *** Each time was on hold for to minutesMy most recent attempts to call Godaddy to not renew the *** domain were:
May 18,
May 24,
June 7,
June 21,
June 28,
July 7,
July 9,
Because of the long wait time, I hung upI made an attempt to use their chat support service but the agent online told me that I had called Godaddy directly regarding any billing issues
On Thursday, July 26, 2018, I was che
Since mid 2013, *** *** and *** *** Connection paid Go Daddy in advance and with additional fees for protection to host the new domain and website
Over the next 1/yrswe received few if any calls from the web
In 2016, *** started receiving invoices from Go Daddy Confused, because of the above mentioned precautions, ***’s assistant, ***, called Go Daddy to find out what the invoices were for She called on the following dates: 3/14/16, 4/11/16, 5/2/16, 6/7/(times) and 6/14/ Initially, *** was told that the account was paid in full and they did not know what the $bill was for Only in June did she find out there was serious trouble
In June, 2016, *** tried to go to her website but could not find it When ***’s assistant called Go Daddy again she was assured by the agent that *** still owned ***.comThe representative then looked into the records and said WE HAD BEEN HOSTING for 1/years, ***
I set up a domain/website and email account through GoDaddy in for my business venture My understanding was that I had paid a one time year subscription charge and had no knowledge of them setting up the account on automatic withdrawal The business no longer existed in and in GoDaddy charged over $to a credit car I was no longer using so I didn't notice the charge until March of I called GoDaddy and they told me to call *** and dispute the charge through them I did so and was under the understanding it was resolved but today ***ed that it had not been resolved and GoDaddy kept the money
I spoke with GoDaddy today and they said they will not refund the money because their policy is days for refunds They said they emailed me the renewal notice but I never received it They said they don't mail renewal notices which is a ridiculous business practice as emails can and do end up in junk folders and aren't seen
When I spoke with Godad
I have had domain registration and web-hosting with GoDaddy for years It was originally a gift from my mother, and in auto-renewal had her credit card information Since it has been so long we both had forgotten about it and when it renewed in February she got her credit card bill and called to have the charges reversed GoDaddy sent me an email and I sheepishly went in and entered my own information and then paid for the domain and hostingAfter that Godaddy released the original disputed amount back to my mom's credit card company and marked my account "suspended" I spent an hour with customer support this morning and in the end was told to call billingYou can clearly see in my account where it was paid the second time, when the client services associate asked billing why didn't someone take that moment to clear that up? Why do I have to spend more of my time on the phone with billing as well? I am not okay with this and I will never, ever, do business with GoDaddy again
I signed up for 2-years of Microsoft Office / GoDaddy Hosting / Managed Wordpress package during the first week of December I called in on Monday, January 22, to cancel the Managed WP and Microsoft Office items, and I was told that I'm outside the days and there was nothing I could doI told the gentleman on the phone representing GoDaddy, "Really there is nothing you can do? If that is the case, I will be filing a complaint with the Revdex.com." This is frankly highway robbery as I spent upwards of $700! I was really disappointed as I've been a customer of there's for over years
I have been a customer of Godaddy.com for yearsI presently have domain names Over the past years I would get an email a few weeks before each domain name was due for renewalI then had the opportunity to decide whether or not I wanted to renew or drop that domain nameI had a conversation with someone about my bill for a website builder and about dropping one of my domain names which I was no longer usingThat was what we discussedNow I find that godaddy.com automatically renewed all of my domains for another year even though some of them weren't due until August 2018, July 2018, August 2017, July Of course they charged it to my credit card that they had on fileTHIS WAS NOT AUTHORIZEDThey told me that since the domain name was renewed they cannot refund me my money
This is totally unethical and unbusiness-like
THEY HAD NO RIGHT TO RENEW DOMAIN NAMES THAT WERE NOT EVEN CLOSE TO THE EXPIRATION DATE
I don't understand how you can give this company a
I have been doing business with GO daddy for years and here lately I have had to call them at least times within the past two months
My concern is that I am now having them host my website and as a result it appears every time I call, I am being told that I need an additional product or service
To me it appears I am being Mis led and being bullied to pay money for products and services I don't need
Case and Point, I called them on Monday March 7th to request the free business website builder which is a product that states on my account is freeI was told immediately when I called that it was not free and the gentleman informed me that I would have to pay a fee of $although I had just paid $the week before for an additional space product that I did not need
After that I requested to speak with a supervisor and spoke with HaasHass informed me that the free website builder product was not freeI advised him that it states that it is free on my account and I p
I called in and spoke with Godaddy call center because I wanted to know if they had and special promotions and the person I spoke to modified my account without my knowledge and basic to me I has to pay a year instead of my a year I have been paying for yearsI told him that can't be right and let me get another agent on the phoneSo I call back and spoke to new agency and she looked back at my account and notice I was correct so I told her to get a supervisor (Steve) he told me that I manipulate the system and he didn't know why my bill was so cheapI reminded him that I have been with godaddy for years and haven't had any majors issue and I just want the rate I had beforeHe told me that I really own godaddy more money because this plan with up last year and I said when I paid the said amount year? I also ask him to show me on your website where it when and why wasn't I notified, he said Godaddy has the right to go up on prices when that want without noticeSo
GoDaddy had me on automatic renewal on a four year basis for a domain name I have not used for more than four years because I moved out of that area When I saw the charge on my credit card, I called them immediately They told me that there was only a day grace period to cancil and I was calling (today) on the 23rd day, so all they would do is turn off the automatic renewal feature so that I would not be charged again four years from now (2020) I had no idea I was on automatic renewal from four years ago and because I called two days after their grace period, there was nothing they could do The bill was charged on my *** credit card on 5/7/and the statement date for my credit card is 5/20/and I received it on 5/28/16, but did not open it until today 5/31/16, so I missed the grace period by three days So because I missed the grace period by three days, I will now be paying for a service I no longer want, need or can use, but I am paying for it for four more years The
I was automatically renewed for a web domain that I wished to cancel The domain was under my business partner's name (Jack Ravin) with my email and payment information I called the company and they told me the process to go through to get a refund and cancellation, but it had to be my partner who did it since it was registered in his name They then requested further information from him (address verification and color photo of ID) which he has submitted times Now, mo later, >emails, >phone calls to the company, I am still waiting for a refund and they are telling me that it is not cancelled They repeated that they just needed a copy of the ID which he submitted again They are not helpful and will not do any follow up to get this resolved
Terrible service, terrible accountingWill not contact you if there is a problem
My website went down due to non-paymentThis is because my father was in the hospital with a life-threatening health situation and I forgot to pay the renewal fee
When I contacted Godaddy they told me I would need to pay $to restoreI asked if they could waive the fee due to my personal situation and my status as a long-trees customerThey said noSo I paid the $and the rep told me my site should be up shortly
I got a call from my web designer who noticed problems with my siteIt in fact had not been restored and there were “pieces” of my site up
I called Godaddy and a company rep said he would fix the problemHe did not do so, nor did anyone call to follow up
My last call was to a company rep who tried to restore but couldn’tHe told me that their terms of service reveals no promise to restoreI explained that two company reps told me the site could be restored and if that wasn’t the case, they should have told me so before I paid the $
At that
How does a company with negative reviews (and only positive and neutral) get an A+ rating? I attempted to end my domain name management with them today, only to be told I have to jump through numerous hoops and then contact customer service again days later (probably in hopes I will forget and they will be able to charge me)This company is completely shady not to let the customer end the relationship at the point of their choosingI've already paid through next week, so ending the relationship now would not take any money out of their pocketIt's complete fraud that they won't let you stop managing a domain when you want to! Never doing business with them againSHADY!
Disgusted is how I feel after the way I was treated by GoDaddy todayI was "upsold" online when I had to renew my domain name in February There was an option online when I updated my domain name to pay $if I wanted my domain name to be optimized for the yearI did so assuming it was automatically going to optimizedToday, as I called GoDaddy to tell them my website key words were not showing up on the search engines, even pages deep, they told me "hey, you never activated the online optimization of your domain name that you paid for months ago." So, I went ahead and activated it with the GoDaddy representative on the phone walking me thru the processAfter I was done setting up the product that I had paid for months ago that was siting dormant, I called GoDaddy letting them know that I, not being savvy with the internet and websites, didn't know that there were additional steps on "my end" to take to activate the service nor did I get an alert to do soBoth the
I had a *** discount program that was giving me a pretty good discount with GodaddySomeone who works at Godaddy removed this discount program without my knowledge or permissionI noticed my prices had jumped substantially
The company suspended my website hosting account claiming, without any warnings other than the email that said that my account was suspended, that I was "storing files in a manner for which it is not intended or compatible"When contacted by phone they told me that I was using my website hosting account as a "repository"I asked them what exactly was considered as a "repository" and they told me that is when I am using too much disk space and my files are not changedI explained to them that because my websites are basically photos of family and friends events, ordered chronologically and by event and once the photos are placed there, there is no reason to change themThey also told me that the photos that I was using were high resolution and should not be used in websitesI am a systems administrator as well and the whole issue here is really the amount of disk space that my websites are using, however, the plan that I chose is the "Unlimited Windows Hosting with Plesk", which is
I'm almost up for my Domain renewal, and NOWHERE on their site can you access your renewal rate I have searched high and low, and cannot find it anywhere I'm so frustrated, this should 100% be information on the front page, or AT LEAST under "manage domain." This makes me not trust the company that I have been with for two years Get with the program and show this to your customers before the "Auto Renew" for an unknown amount hits their account I have no idea if it's $or $1,000, but I'm pissed I don't want to lose my website, but this is information that a company needs to provide, in plain site, or at least a place that's easily accessible I hope the Revdex.com investigates this, it's ridiculous in for this to even be allowed I would like someone to get back to me ASAP with information
I am a long time customer of GoDaddySo I am sad to see them crumble like thisThey used questionable sales practices to sign me up for a service that I didn't really wantThey overcharged me for this service $for yearsHe realized it and refunded a portion but left a charge for $I tried to call multiple times to discuss the fact that I didn't want this and they didn't resolve my issueEventually I spoke with a supervisor who said he would review all of this and get back to meI did not get a call or anything so I called todayI held for minutes and eventually they said they denied my request for a refund through emailThey refused to refund the $because the call I made requesting cancellation was one day past a day cancellation periodI am not using the product they sold me and they know itSo they are charging me for a service I don't use for a term of a year because I called one day after a refund cut off policy they didn't tell me aboutPlus t
I have an account with GoDaddy and on 3/26/my email products automatically renewed I was unaware that the product was set up to auto renew I did not want this to happen and did not realize it until I checked my credit card account On 4/29/I contacted GoDaddy and was told that I was days beyond the refund date The gentleman was rude in conversing with me and I asked for a supervisor This gentleman was even ruder and when I asked to speak to his supervisor he refused He stated that his supervisor's name was Joy I have been with this company for many years and in the past have been happy with their service and cannot believe that they are going to lose my business over a day period on their refund policy Their lack of concern over losing customers was unbelievable When I told them that I was going to pursue my complaint all he said was "That is certainly your prerogative
I had contacted the business on several occasionsMy domain expired and I was unable to renew it by myselfI ended up talking to an individual who stated he would use the card on file to pay for the domainI thought it was squared away and now a domain I've owned since is goneMy business domain is gone :( it was ***
Last year, I purchased a domain name ending in ***After days, I realized that I did not need the domain nameI logged onto my account and noticed that they was NO auto renew button next to the *** for me switch off (please refer attachment as evidence) I have other services that I use with Godaddy and that are NOT on auto renew It was then that my issue of trying to get *** domain cancelled began
I made several attempts to call Godaddy billing support NOT to renew the *** Each time was on hold for to minutesMy most recent attempts to call Godaddy to not renew the *** domain were:
May 18,
May 24,
June 7,
June 21,
June 28,
July 7,
July 9,
Because of the long wait time, I hung upI made an attempt to use their chat support service but the agent online told me that I had called Godaddy directly regarding any billing issues
On Thursday, July 26, 2018, I was che
Since mid 2013, *** *** and *** *** Connection paid Go Daddy in advance and with additional fees for protection to host the new domain and website
Over the next 1/yrswe received few if any calls from the web
In 2016, *** started receiving invoices from Go Daddy Confused, because of the above mentioned precautions, ***’s assistant, ***, called Go Daddy to find out what the invoices were for She called on the following dates: 3/14/16, 4/11/16, 5/2/16, 6/7/(times) and 6/14/ Initially, *** was told that the account was paid in full and they did not know what the $bill was for Only in June did she find out there was serious trouble
In June, 2016, *** tried to go to her website but could not find it When ***’s assistant called Go Daddy again she was assured by the agent that *** still owned ***.comThe representative then looked into the records and said WE HAD BEEN HOSTING for 1/years, ***
I set up a domain/website and email account through GoDaddy in for my business venture My understanding was that I had paid a one time year subscription charge and had no knowledge of them setting up the account on automatic withdrawal The business no longer existed in and in GoDaddy charged over $to a credit car I was no longer using so I didn't notice the charge until March of I called GoDaddy and they told me to call *** and dispute the charge through them I did so and was under the understanding it was resolved but today ***ed that it had not been resolved and GoDaddy kept the money
I spoke with GoDaddy today and they said they will not refund the money because their policy is days for refunds They said they emailed me the renewal notice but I never received it They said they don't mail renewal notices which is a ridiculous business practice as emails can and do end up in junk folders and aren't seen
When I spoke with Godad
I have had domain registration and web-hosting with GoDaddy for years It was originally a gift from my mother, and in auto-renewal had her credit card information Since it has been so long we both had forgotten about it and when it renewed in February she got her credit card bill and called to have the charges reversed GoDaddy sent me an email and I sheepishly went in and entered my own information and then paid for the domain and hostingAfter that Godaddy released the original disputed amount back to my mom's credit card company and marked my account "suspended" I spent an hour with customer support this morning and in the end was told to call billingYou can clearly see in my account where it was paid the second time, when the client services associate asked billing why didn't someone take that moment to clear that up? Why do I have to spend more of my time on the phone with billing as well? I am not okay with this and I will never, ever, do business with GoDaddy again
I signed up for 2-years of Microsoft Office / GoDaddy Hosting / Managed Wordpress package during the first week of December I called in on Monday, January 22, to cancel the Managed WP and Microsoft Office items, and I was told that I'm outside the days and there was nothing I could doI told the gentleman on the phone representing GoDaddy, "Really there is nothing you can do? If that is the case, I will be filing a complaint with the Revdex.com." This is frankly highway robbery as I spent upwards of $700! I was really disappointed as I've been a customer of there's for over years
I have been a customer of Godaddy.com for yearsI presently have domain names Over the past years I would get an email a few weeks before each domain name was due for renewalI then had the opportunity to decide whether or not I wanted to renew or drop that domain nameI had a conversation with someone about my bill for a website builder and about dropping one of my domain names which I was no longer usingThat was what we discussedNow I find that godaddy.com automatically renewed all of my domains for another year even though some of them weren't due until August 2018, July 2018, August 2017, July Of course they charged it to my credit card that they had on fileTHIS WAS NOT AUTHORIZEDThey told me that since the domain name was renewed they cannot refund me my money
This is totally unethical and unbusiness-like
THEY HAD NO RIGHT TO RENEW DOMAIN NAMES THAT WERE NOT EVEN CLOSE TO THE EXPIRATION DATE
I don't understand how you can give this company a
I have been doing business with GO daddy for years and here lately I have had to call them at least times within the past two months
My concern is that I am now having them host my website and as a result it appears every time I call, I am being told that I need an additional product or service
To me it appears I am being Mis led and being bullied to pay money for products and services I don't need
Case and Point, I called them on Monday March 7th to request the free business website builder which is a product that states on my account is freeI was told immediately when I called that it was not free and the gentleman informed me that I would have to pay a fee of $although I had just paid $the week before for an additional space product that I did not need
After that I requested to speak with a supervisor and spoke with HaasHass informed me that the free website builder product was not freeI advised him that it states that it is free on my account and I p
I called in and spoke with Godaddy call center because I wanted to know if they had and special promotions and the person I spoke to modified my account without my knowledge and basic to me I has to pay a year instead of my a year I have been paying for yearsI told him that can't be right and let me get another agent on the phoneSo I call back and spoke to new agency and she looked back at my account and notice I was correct so I told her to get a supervisor (Steve) he told me that I manipulate the system and he didn't know why my bill was so cheapI reminded him that I have been with godaddy for years and haven't had any majors issue and I just want the rate I had beforeHe told me that I really own godaddy more money because this plan with up last year and I said when I paid the said amount year? I also ask him to show me on your website where it when and why wasn't I notified, he said Godaddy has the right to go up on prices when that want without noticeSo
GoDaddy had me on automatic renewal on a four year basis for a domain name I have not used for more than four years because I moved out of that area When I saw the charge on my credit card, I called them immediately They told me that there was only a day grace period to cancil and I was calling (today) on the 23rd day, so all they would do is turn off the automatic renewal feature so that I would not be charged again four years from now (2020) I had no idea I was on automatic renewal from four years ago and because I called two days after their grace period, there was nothing they could do The bill was charged on my *** credit card on 5/7/and the statement date for my credit card is 5/20/and I received it on 5/28/16, but did not open it until today 5/31/16, so I missed the grace period by three days So because I missed the grace period by three days, I will now be paying for a service I no longer want, need or can use, but I am paying for it for four more years The
I was automatically renewed for a web domain that I wished to cancel The domain was under my business partner's name (Jack Ravin) with my email and payment information I called the company and they told me the process to go through to get a refund and cancellation, but it had to be my partner who did it since it was registered in his name They then requested further information from him (address verification and color photo of ID) which he has submitted times Now, mo later, >emails, >phone calls to the company, I am still waiting for a refund and they are telling me that it is not cancelled They repeated that they just needed a copy of the ID which he submitted again They are not helpful and will not do any follow up to get this resolved