*** had godaddy for a website, and they sent me renewl offers and I was through with themi called them on march 29th
to let them know I no longer want their servicethe woman on the other end said fine and everything was being taken care of
then when I looked at my credit card statement there was a charge of on there from go daddy
so I called and talked with a guy named keithand he told me no one notified them at all of me wanting to stop
so there is no way they can give me my money backi said I want to talk to a manager and he said he was
so after I hung up I called my bank to despute this chargeCUSTOMER IS ALWAYS RIGHT PEOPLE! ALWAYS!***
My Experience with godaddy , let say never again I will do business with them , I have been suspended with no notice no phone call's & no e-mail to advise menow when my client want to contact me with my website there is no more website, this look bad for us , when we trust hosting name GODADDYDO NOT GET HOSTING WITH GODADDY
Last year, I purchased a domain name ending in ***After days, I realized that I did not need the domain nameI logged onto my account and noticed that they was NO auto renew button next to the *** for me switch off (please refer attachment as evidence) I have other services that I use with Godaddy and that are NOT on auto renew It was then that my issue of trying to get *** domain cancelled began
I made several attempts to call Godaddy billing support NOT to renew the *** Each time was on hold for to minutesMy most recent attempts to call Godaddy to not renew the *** domain were:
May 18,
May 24,
June 7,
June 21,
June 28,
July 7,
July 9,
Because of the long wait time, I hung upI made an attempt to use their chat support service but the agent online told me that I had called Godaddy directly regarding any billing issues
On Thursday, July 26, 2018, I was che
I set up a domain/website and email account through GoDaddy in for my business venture My understanding was that I had paid a one time year subscription charge and had no knowledge of them setting up the account on automatic withdrawal The business no longer existed in and in GoDaddy charged over $to a credit car I was no longer using so I didn't notice the charge until March of I called GoDaddy and they told me to call *** and dispute the charge through them I did so and was under the understanding it was resolved but today ***ed that it had not been resolved and GoDaddy kept the money
I spoke with GoDaddy today and they said they will not refund the money because their policy is days for refunds They said they emailed me the renewal notice but I never received it They said they don't mail renewal notices which is a ridiculous business practice as emails can and do end up in junk folders and aren't seen
When I spoke with Godad
To Whom It May Concern,
I am writing due to my reason business transactions with the company Go DaddyI have had my domain for my website registered through Go Daddy for the years, since opening my businessRecently I received notification that it was time for renewal of my domain name as I usually do, I renewed my service onlineHowever, this time when I submitted for renewal the page didn’t process and I didn’t receive confirmation that the transaction had processedTo prevent an interruption in service for lack of payment, I refreshed the page and resubmitted, after which the page processed and I immediately received confirmation of the transaction
Days later, while traveling I received an email alert from my credit card company that a duplicate charge had been made by Go Daddy on my account for the same charge and I was asked if I intended to make two purchasesI responded that I did not
Later that week I was informed by one of my customers that my website was not
Hello, I bought a domain name from Godaddy on Dec30, I selected the registration through Facebook, in which I thought I was only just signing up to get an account with itI ran into issues because my official Hosting Company needed to validate my company information before my company receives it's Extended ValidationBut when they looked in the "Who Is" which is a website verification site, my Facebook email address came up as the register and along with my name, BUT when I brought the product from Godaddy, I entered my company address, my name, my Organization Name and company phone numberBut Godaddy ignored what I put and put my companie's name, which is a Limited Liability Corporation All of this happened because Godaddy fail to tell companies that they SHOULD NOT use a Facebook Account as login in information
I tried to correct this with Godday different times and still nothing has changedI was told earlier in the week to go into my Godaddy Profile and update
Have contacted Godaddy times to resolve this issue and them and their people our impeded our business
I have updated contact info times and have to wait days to complete for it never to be done
In the meantime we are paying and billed twice for services and can not switch to company bc they are intentionally blocking! Going on for one month and multiple times we jumped through their hoops only back at step one again and again four times
The service the were to provide me was an active email account Turns out that they renewed my email account, however didn't inform me that I needed to review my domain in order to have the email account active Therefore I own an email account that isn't active!! Since it took over days to find out that my account was not active, I am no longer eligible for a refund but they are happy to take MORE money from me to activate the domain and allow the email account to work What a scam!
I have been paying monthly for my website to remain on-line at *** via GoDaddy's hosting serviceEvery month, I receive a notice about pending expiration, and that I need to pay the bill, and I pay itI have not missed a monthly payment, and have been doing this for approximately a year nowI've been paying approximately $per month
December was differentI received an expiration notice on December I was traveling out of state for the first time in five years to see my family for the holidays on December 15, so that combined with a full inbox with too many emails, meant that I missed the expiration noticeI received a second expiration notice On December 23, which is the anniversary of when my ex-husband filed for divorce behind my backI don't deal well with this day, and to avoid negative things like self-harm and suicide, I typically engage in some form of distraction, like visiting a friendI received a third notification on January I saw
$249.99/yr
On sale - Save 16%
$299.99/yr when you renew
This is what written on Go daddy's ads ( https://ph.godaddy.com/web-security/website-security )
I when ahead and communicate with there chat support team and asked about the issue I had on our website and was suggested that the "express" was the ideal serviceNow I went ahead and asked about more of the details but the customer support where not able to give me concrete answers and also giving sarcastic comments to meI'll attached the transcriptI asked him why im being forced to get years for a lower price when they say it should be for yearly I was mentioning that the ads is misleading that even if its says "as low as" I cannot find even on the fine print that it says for yearsthen the question went on and I was stating to the customer service that if I can get the price for what it says and then he said that *** cannot because it was the promothen he follow up with some sarcastic comments which I do
I purchased the URL *** and received an email from Go Daddy that it was time to renew, with a grace period During the grace period, I tried to renew four times, but each time, there was a problem with Go Daddy adding extra charges, locking the charges on, and receiving help from their online support teamThe extra charge was for privacy, but Go Daddy put some type of LOCK on it so that I could not remove the extra charge without speaking to a chat person, and both times the chat person left me hanging for so long that I had to leave and go to workThe fourth time, I received an email from Go Daddy saying they tried to charge my card to renew it, but couldn't because I had a new card, so I went immediately to the website and a customer rep named Chino came on but didn't reply after I wrote "hello" a couple of times, so actually it was the fifth time when I disconnected, reconnected, and got David P I went through the same thing, with the extra charge locked onto my p
I am a long time customer of GoDaddySo I am sad to see them crumble like thisThey used questionable sales practices to sign me up for a service that I didn't really wantThey overcharged me for this service $for yearsHe realized it and refunded a portion but left a charge for $I tried to call multiple times to discuss the fact that I didn't want this and they didn't resolve my issueEventually I spoke with a supervisor who said he would review all of this and get back to meI did not get a call or anything so I called todayI held for minutes and eventually they said they denied my request for a refund through emailThey refused to refund the $because the call I made requesting cancellation was one day past a day cancellation periodI am not using the product they sold me and they know itSo they are charging me for a service I don't use for a term of a year because I called one day after a refund cut off policy they didn't tell me aboutPlus t
Worse email service for the last 5+ months!
We are unable to send any emails from our mobile phones and the SMTP options regularly require changes on PC and Mac devicesRight now I have spent over minutes talking to Go Daddy's Customer Support in India, person named M M*** and the technical team failed to resolve the issue
We waited for minutes for Go Daddy's email servers to respond and we received the "The connection has timed out" issue on all domains held with Go Daddy
How does Go Daddy expect its customers to use their service and continue to renew / repay for such poor experience?? Go Daddy is hurting our business as we fail to connect internally and externally with our stakeholders and clients
My credit card was billed in an auto-renewal for services When I noticed it on my credit card statement, I contacted them regarding the issue I was informed that they have a day refund policy on auto-renewals, and that it had in fact been days Yes that is correct day extra and they would do NOTHING to help me, they were content to just take my money, I have no need nor want of their product anymoreand now i'm out my money too as I have contacted my credit card company and they have concluded I guess, that I owe them as they have once again charged me the total after removing it during "investigation." If it had been months or something like that I could see their point, but really one day over and no help I tried climbing the ladder, but I was told "The managers have no power and they just do what we say anyways" The final representative I spoke with (supposedly a supervisor) proceeded to tell me that he was much more responsible than I am as he would certainly ha
I currently have charges on my credit card totaling $for renewal of services I no longer have/no longer have access to and no longer needAfter calls to Go Daddy customer service did not resolve this issue, I sent a certified letter on July 2, to Go Daddy and, according to the tracking data, the letter has been received Please note the following:
Charges were billed to my credit card by Go Daddy on March ($65.42) and March ($51.19)
I was unaware that the account of TurnerNotaryServices.com was on an automatic renewal, as I no longer operate under this business name and do not/did not need the services/products at the time of the renewal charges
After challenging the charges with my credit card company, the charges were removed; but after my credit card company received information from Go Daddy, the charges were rebillled on May and May
The web address and associated services for TurnerNotaryServices.com are not active and I do not have access to them
As a customer of the Internet service provider GODADDY, I had an online hosting service with their company at godaddy.com, among other current paid services, which it's billing fee expired on October 05, according to the Bank Slip supplied online by this company and which I printed to be paid for the debt of the monthly hosting feeOn the due day I promptly paid the amount charged, making the payment online on 10/05/using my Internet banking accountAccording to Godaddy, they did not receive the payment on time and consequently on the same day as the due date they simply deleted my service and ALL it's content which consisted of more than domains and their respective full websites! On the same day I contacted their support who told me they could reinstate my service and content but only if I paid U$ 149,I would like a copy of my content in a compressed file to download, but they also will not provide this copy unless I pay for it, just like a 'hostage' situation where
We had an automated renewal for SSL for several of our domains, including *** and ***Somehow, the SSL was turned off and no longer functioning as of last weekGoDaddy claimed it was a “glitch” in their system when we spoke with them on the phone (they refuse to have this in writing)
We were then subsequently told by *** *** and Sales & Support that for five websites, the transfer from VPS to cPanel Ultimate shared hosting would be $99.99, which we paid today, and confirmed with the last support person on the phoneAfter taking our money he then said he needed to check again because he was not sureWe then proceeded to double-check by calling *** *** at GoDaddyWe repeatedly told your staff that we have websites in our VPS and he kept saying that yes, it will be $to transfer them allAfter he got our money, all of a sudden we were told this is not the caseInstead, we were given another storyThat would have to pay $
Due to the abysmal service I received from Godady, instead of utilizing any of the purchased package, most notably the Domain Name and the Email account, I immediately requested that everything be transferred back to 1andmy previous provider
We are approaching weeks since I contacted Godady requesting that the entire package be canceled, the domain name be sent back to 1andand a full refund be returnedI have been given numerous conflicting statements that I thought it imperative to record the calls
On Friday July, 20, 2018, I spent over hours of my day going back and forth with Godady I conversed with Bobby who initially advised me that it would take 2-mins to obtain the codes to transfer the domain name back to 1andHe then advised me that it would minsI requested a manager and was transferred to Ryan
Ryan advised me that Bobby was doing a great thing for me by downloading the codes to transfer the domain name back to 1and He confirmed that in ord
Each domain I bought from GoDaddy was sold to me with several emails per domain, as opposed to one email eachAt the time of purchase, I shopped around, and selected this company due to the fact that for their price, several services were includedThey changed their offer along the way, now stating that I have one email onlyThis discussion adds to the reason for my original call this morning, which was unrelated! My appaulment escalatedIssue: No access to my email accountsThe first GoDaddy technician I spoke with expressed that yesterday (2015-02-15) there were access problems, likely due to their recent change of email interfacesThis interruption, which was not the first time, caused my conference call to be cancelled, business to potentially be lost, and certainly money lostAfter minutes of trouble-shooting, three times changing the password to access one account, and four times to access the other email account, as well as logging into a private incognito tab to have
I renewed my membership on 01/22/for the amount of
refund is available within days
I contacted vendor on 29th and 30th dayNO one answered my call
I contacted on 31st day and talked to persons regarding refundI was told that I will not be refunded because its past one day of their days refund policyAlso, I was told that as I already paid, I can continue to use service for one year but there is no way I would be given refund
*** had godaddy for a website, and they sent me renewl offers and I was through with themi called them on march 29th
to let them know I no longer want their servicethe woman on the other end said fine and everything was being taken care of
then when I looked at my credit card statement there was a charge of on there from go daddy
so I called and talked with a guy named keithand he told me no one notified them at all of me wanting to stop
so there is no way they can give me my money backi said I want to talk to a manager and he said he was
so after I hung up I called my bank to despute this chargeCUSTOMER IS ALWAYS RIGHT PEOPLE! ALWAYS!***
My Experience with godaddy , let say never again I will do business with them , I have been suspended with no notice no phone call's & no e-mail to advise menow when my client want to contact me with my website there is no more website, this look bad for us , when we trust hosting name GODADDYDO NOT GET HOSTING WITH GODADDY
Last year, I purchased a domain name ending in ***After days, I realized that I did not need the domain nameI logged onto my account and noticed that they was NO auto renew button next to the *** for me switch off (please refer attachment as evidence) I have other services that I use with Godaddy and that are NOT on auto renew It was then that my issue of trying to get *** domain cancelled began
I made several attempts to call Godaddy billing support NOT to renew the *** Each time was on hold for to minutesMy most recent attempts to call Godaddy to not renew the *** domain were:
May 18,
May 24,
June 7,
June 21,
June 28,
July 7,
July 9,
Because of the long wait time, I hung upI made an attempt to use their chat support service but the agent online told me that I had called Godaddy directly regarding any billing issues
On Thursday, July 26, 2018, I was che
I set up a domain/website and email account through GoDaddy in for my business venture My understanding was that I had paid a one time year subscription charge and had no knowledge of them setting up the account on automatic withdrawal The business no longer existed in and in GoDaddy charged over $to a credit car I was no longer using so I didn't notice the charge until March of I called GoDaddy and they told me to call *** and dispute the charge through them I did so and was under the understanding it was resolved but today ***ed that it had not been resolved and GoDaddy kept the money
I spoke with GoDaddy today and they said they will not refund the money because their policy is days for refunds They said they emailed me the renewal notice but I never received it They said they don't mail renewal notices which is a ridiculous business practice as emails can and do end up in junk folders and aren't seen
When I spoke with Godad
To Whom It May Concern,
I am writing due to my reason business transactions with the company Go DaddyI have had my domain for my website registered through Go Daddy for the years, since opening my businessRecently I received notification that it was time for renewal of my domain name as I usually do, I renewed my service onlineHowever, this time when I submitted for renewal the page didn’t process and I didn’t receive confirmation that the transaction had processedTo prevent an interruption in service for lack of payment, I refreshed the page and resubmitted, after which the page processed and I immediately received confirmation of the transaction
Days later, while traveling I received an email alert from my credit card company that a duplicate charge had been made by Go Daddy on my account for the same charge and I was asked if I intended to make two purchasesI responded that I did not
Later that week I was informed by one of my customers that my website was not
Hello, I bought a domain name from Godaddy on Dec30, I selected the registration through Facebook, in which I thought I was only just signing up to get an account with itI ran into issues because my official Hosting Company needed to validate my company information before my company receives it's Extended ValidationBut when they looked in the "Who Is" which is a website verification site, my Facebook email address came up as the register and along with my name, BUT when I brought the product from Godaddy, I entered my company address, my name, my Organization Name and company phone numberBut Godaddy ignored what I put and put my companie's name, which is a Limited Liability Corporation All of this happened because Godaddy fail to tell companies that they SHOULD NOT use a Facebook Account as login in information
I tried to correct this with Godday different times and still nothing has changedI was told earlier in the week to go into my Godaddy Profile and update
Have contacted Godaddy times to resolve this issue and them and their people our impeded our business
I have updated contact info times and have to wait days to complete for it never to be done
In the meantime we are paying and billed twice for services and can not switch to company bc they are intentionally blocking! Going on for one month and multiple times we jumped through their hoops only back at step one again and again four times
The service the were to provide me was an active email account Turns out that they renewed my email account, however didn't inform me that I needed to review my domain in order to have the email account active Therefore I own an email account that isn't active!! Since it took over days to find out that my account was not active, I am no longer eligible for a refund but they are happy to take MORE money from me to activate the domain and allow the email account to work What a scam!
I have been paying monthly for my website to remain on-line at *** via GoDaddy's hosting serviceEvery month, I receive a notice about pending expiration, and that I need to pay the bill, and I pay itI have not missed a monthly payment, and have been doing this for approximately a year nowI've been paying approximately $per month
December was differentI received an expiration notice on December I was traveling out of state for the first time in five years to see my family for the holidays on December 15, so that combined with a full inbox with too many emails, meant that I missed the expiration noticeI received a second expiration notice On December 23, which is the anniversary of when my ex-husband filed for divorce behind my backI don't deal well with this day, and to avoid negative things like self-harm and suicide, I typically engage in some form of distraction, like visiting a friendI received a third notification on January I saw
$249.99/yr
On sale - Save 16%
$299.99/yr when you renew
This is what written on Go daddy's ads ( https://ph.godaddy.com/web-security/website-security )
I when ahead and communicate with there chat support team and asked about the issue I had on our website and was suggested that the "express" was the ideal serviceNow I went ahead and asked about more of the details but the customer support where not able to give me concrete answers and also giving sarcastic comments to meI'll attached the transcriptI asked him why im being forced to get years for a lower price when they say it should be for yearly I was mentioning that the ads is misleading that even if its says "as low as" I cannot find even on the fine print that it says for yearsthen the question went on and I was stating to the customer service that if I can get the price for what it says and then he said that *** cannot because it was the promothen he follow up with some sarcastic comments which I do
I purchased the URL *** and received an email from Go Daddy that it was time to renew, with a grace period During the grace period, I tried to renew four times, but each time, there was a problem with Go Daddy adding extra charges, locking the charges on, and receiving help from their online support teamThe extra charge was for privacy, but Go Daddy put some type of LOCK on it so that I could not remove the extra charge without speaking to a chat person, and both times the chat person left me hanging for so long that I had to leave and go to workThe fourth time, I received an email from Go Daddy saying they tried to charge my card to renew it, but couldn't because I had a new card, so I went immediately to the website and a customer rep named Chino came on but didn't reply after I wrote "hello" a couple of times, so actually it was the fifth time when I disconnected, reconnected, and got David P I went through the same thing, with the extra charge locked onto my p
I am a long time customer of GoDaddySo I am sad to see them crumble like thisThey used questionable sales practices to sign me up for a service that I didn't really wantThey overcharged me for this service $for yearsHe realized it and refunded a portion but left a charge for $I tried to call multiple times to discuss the fact that I didn't want this and they didn't resolve my issueEventually I spoke with a supervisor who said he would review all of this and get back to meI did not get a call or anything so I called todayI held for minutes and eventually they said they denied my request for a refund through emailThey refused to refund the $because the call I made requesting cancellation was one day past a day cancellation periodI am not using the product they sold me and they know itSo they are charging me for a service I don't use for a term of a year because I called one day after a refund cut off policy they didn't tell me aboutPlus t
Worse email service for the last 5+ months!
We are unable to send any emails from our mobile phones and the SMTP options regularly require changes on PC and Mac devicesRight now I have spent over minutes talking to Go Daddy's Customer Support in India, person named M M*** and the technical team failed to resolve the issue
We waited for minutes for Go Daddy's email servers to respond and we received the "The connection has timed out" issue on all domains held with Go Daddy
How does Go Daddy expect its customers to use their service and continue to renew / repay for such poor experience?? Go Daddy is hurting our business as we fail to connect internally and externally with our stakeholders and clients
My credit card was billed in an auto-renewal for services When I noticed it on my credit card statement, I contacted them regarding the issue I was informed that they have a day refund policy on auto-renewals, and that it had in fact been days Yes that is correct day extra and they would do NOTHING to help me, they were content to just take my money, I have no need nor want of their product anymoreand now i'm out my money too as I have contacted my credit card company and they have concluded I guess, that I owe them as they have once again charged me the total after removing it during "investigation." If it had been months or something like that I could see their point, but really one day over and no help I tried climbing the ladder, but I was told "The managers have no power and they just do what we say anyways" The final representative I spoke with (supposedly a supervisor) proceeded to tell me that he was much more responsible than I am as he would certainly ha
I currently have charges on my credit card totaling $for renewal of services I no longer have/no longer have access to and no longer needAfter calls to Go Daddy customer service did not resolve this issue, I sent a certified letter on July 2, to Go Daddy and, according to the tracking data, the letter has been received Please note the following:
Charges were billed to my credit card by Go Daddy on March ($65.42) and March ($51.19)
I was unaware that the account of TurnerNotaryServices.com was on an automatic renewal, as I no longer operate under this business name and do not/did not need the services/products at the time of the renewal charges
After challenging the charges with my credit card company, the charges were removed; but after my credit card company received information from Go Daddy, the charges were rebillled on May and May
The web address and associated services for TurnerNotaryServices.com are not active and I do not have access to them
As a customer of the Internet service provider GODADDY, I had an online hosting service with their company at godaddy.com, among other current paid services, which it's billing fee expired on October 05, according to the Bank Slip supplied online by this company and which I printed to be paid for the debt of the monthly hosting feeOn the due day I promptly paid the amount charged, making the payment online on 10/05/using my Internet banking accountAccording to Godaddy, they did not receive the payment on time and consequently on the same day as the due date they simply deleted my service and ALL it's content which consisted of more than domains and their respective full websites! On the same day I contacted their support who told me they could reinstate my service and content but only if I paid U$ 149,I would like a copy of my content in a compressed file to download, but they also will not provide this copy unless I pay for it, just like a 'hostage' situation where
We had an automated renewal for SSL for several of our domains, including *** and ***Somehow, the SSL was turned off and no longer functioning as of last weekGoDaddy claimed it was a “glitch” in their system when we spoke with them on the phone (they refuse to have this in writing)
We were then subsequently told by *** *** and Sales & Support that for five websites, the transfer from VPS to cPanel Ultimate shared hosting would be $99.99, which we paid today, and confirmed with the last support person on the phoneAfter taking our money he then said he needed to check again because he was not sureWe then proceeded to double-check by calling *** *** at GoDaddyWe repeatedly told your staff that we have websites in our VPS and he kept saying that yes, it will be $to transfer them allAfter he got our money, all of a sudden we were told this is not the caseInstead, we were given another storyThat would have to pay $
Due to the abysmal service I received from Godady, instead of utilizing any of the purchased package, most notably the Domain Name and the Email account, I immediately requested that everything be transferred back to 1andmy previous provider
We are approaching weeks since I contacted Godady requesting that the entire package be canceled, the domain name be sent back to 1andand a full refund be returnedI have been given numerous conflicting statements that I thought it imperative to record the calls
On Friday July, 20, 2018, I spent over hours of my day going back and forth with Godady I conversed with Bobby who initially advised me that it would take 2-mins to obtain the codes to transfer the domain name back to 1andHe then advised me that it would minsI requested a manager and was transferred to Ryan
Ryan advised me that Bobby was doing a great thing for me by downloading the codes to transfer the domain name back to 1and He confirmed that in ord
Each domain I bought from GoDaddy was sold to me with several emails per domain, as opposed to one email eachAt the time of purchase, I shopped around, and selected this company due to the fact that for their price, several services were includedThey changed their offer along the way, now stating that I have one email onlyThis discussion adds to the reason for my original call this morning, which was unrelated! My appaulment escalatedIssue: No access to my email accountsThe first GoDaddy technician I spoke with expressed that yesterday (2015-02-15) there were access problems, likely due to their recent change of email interfacesThis interruption, which was not the first time, caused my conference call to be cancelled, business to potentially be lost, and certainly money lostAfter minutes of trouble-shooting, three times changing the password to access one account, and four times to access the other email account, as well as logging into a private incognito tab to have
I renewed my membership on 01/22/for the amount of
refund is available within days
I contacted vendor on 29th and 30th dayNO one answered my call
I contacted on 31st day and talked to persons regarding refundI was told that I will not be refunded because its past one day of their days refund policyAlso, I was told that as I already paid, I can continue to use service for one year but there is no way I would be given refund