There was a charge to my bank card for an auto renewal of a service I was not aware I was subscribed toI Contacted a customer service agent through the Chat function of godaddy.comA person named Jun B*** answered the line, and was very polite, and as helpful as possible, but not able to handle my request for a speedy refund, I understoodJun referred me to her supervisor, and I was mis-transferred, I get back on, reach Jun again, who sincerely apologized, and brought me on with her managerMike D
I asked Mike specifically to confirm that the refund for the charge on my debit card was approved and being processedMike had already approved this request before I spoke with him and I received a confirmation email minutes into our conversation about the refund being approved
Mike spent over one hour arguing that I needed to call the billing department for resolution, I advised him that I am unable to make a phone call at this time, and I need immediate resolution for
Worse email service for the last 5+ months!
We are unable to send any emails from our mobile phones and the SMTP options regularly require changes on PC and Mac devicesRight now I have spent over minutes talking to Go Daddy's Customer Support in India, person named M M*** and the technical team failed to resolve the issue
We waited for minutes for Go Daddy's email servers to respond and we received the "The connection has timed out" issue on all domains held with Go Daddy
How does Go Daddy expect its customers to use their service and continue to renew / repay for such poor experience?? Go Daddy is hurting our business as we fail to connect internally and externally with our stakeholders and clients
My website has been down for over days due to the GoDaddy's technical ineptitude result in bad PR for my business and potentially lost revenueOn 1//27/my website SSL certificate was set to expireHowever, I was enrolled in the autorenewal subscription service On 12/28/almost a full month before GoDaddy withdrew $in funds from my bank account automatically for the SSL certificateOn 1/27/when I went to access my website, I got an error message that my website was downI called the GoDaddy help desk at ###-###-#### The customer service rep informed that just because I was on autorenewal does not mean my SSL certificate was automatically renewed, that I needed to manually go into my account and do some steps I did those required stepsIn addition I extended my yr GoDaddy SSL for yrs for additional costs as the rep recommended to prevent future problems from happening in the futureOn 1/28/additional funds of $were withdrawn from my bank account
I currently have charges on my credit card totaling $for renewal of services I no longer have/no longer have access to and no longer needAfter calls to Go Daddy customer service did not resolve this issue, I sent a certified letter on July 2, to Go Daddy and, according to the tracking data, the letter has been received Please note the following:
Charges were billed to my credit card by Go Daddy on March ($65.42) and March ($51.19)
I was unaware that the account of TurnerNotaryServices.com was on an automatic renewal, as I no longer operate under this business name and do not/did not need the services/products at the time of the renewal charges
After challenging the charges with my credit card company, the charges were removed; but after my credit card company received information from Go Daddy, the charges were rebillled on May and May
The web address and associated services for TurnerNotaryServices.com are not active and I do not have access to them
I own a web-site (***) that is hosted by GoDaddyI have been trying to cancel this website since 4/10/as it was scheduled for automatic renewal in May I have been the only person on this account since when my business partner and I separated At that time, we spoke with go daddy and changed all of the information to show me as the owner, use my address only, and charge all fees to my credit cardAfter a number of phone calls to cancel the account, I was told that my former partner is still shown as the registrant and I don't have the authority to cancel the accountAs requested I submitted several emails to the "protected reg" department after being assured this would fix the problem, I received an email saying I could not cancel the accountOne person in Tech Support suggested I use an invalid debit card and that would prevent them from charging my account I went to the bank and told them what was happening and they suggested I cx my credit cardI did so
I followed a linked promotion through my employer’s website offering a $per .COM website purchaseI selected websites & placed them in my Godaddy cart at the $priceHowever, when my order went into the pay review my website costs immediately changed to $per .COMI called customer serviceA couple of hours later and lots of placements on hold, I was told that since I had been with Godaddy for over years, “historically, if I ever purchased a website at the $price, then I would never be able to purchase a $website in the present or future”Baffled by such an eternal promo policy, I asked if this restriction was somewhere in writing for the customer to reviewWell, the answer was simple, not from my account or accessibility anywhere in the websiteI had to be emailed the policy from the customer service repIn the policy’s vagueness, there was words that were supposed to represent a previous customer forever, never having access to this $.COM
I have been harassed day after day with phone calls, texts, emails, etc., from Go Daddy as I chose NOT to renew any domain I held with them, or my website Even after calling them and speaking to THREE different supervisors, they are STILL harassing me!! They think they're slick when you tell them not to call, so they bombard you with emails, and text messages!!! This company should be brought down!!! This has been going on now for over months!!!
We have out web sites hosted with godaddy and annually obtain web site hosting and security certificatesLast week (may 2017), a representative from go daddy contacted me to inform me that godaddy actually shares server space and despite the fact that multiple websites - if not hundreds of thousands - were on each server, that godaddy will now not guarantee these servers are secure and is demanding payment from each hosted site for additional securityIf these fees are not paid I was told there is zero security and anyone can hack their server and change the information or destroy my web siteThe representative told me if I did not agree to pay for a security fee on top of my security certificates that my site could now be hackedI asked several questions - one was why if all the sites on a single server are using the same software to monitor traffic in, they why was each customer on the same server being demanded to pay money when the software obviously will blanket cover all clie
GoDaddy's "protected registration" policies make it next to impossible to cancel domain registrationsBy the time I had jumped through all of their hoops, the domains had re-registeredI then jumped through yet more hoops to cancel themI was then told that I could not have a refund!
Have tried unsuccessfully two times to close an account with Go Daddy, Always get the run around Very unfriendly customer service
I even cancelled a Amex credit card to avoid them charging me and they somehow linked my new card number and charged me $
I have demanded service to be shut off , cancelled, etc
But all they say is until I can tell them the original credit card number that I opened account with back in , there is nothing they can do But they have no problem charging my current AMEX business account card
This company is terrible and have demanded, sent letter and still nothing
I feel this entire balance was collected fraudulentlyIn there fine print it says you must notify them in seven days from charging your cardUnderstand but when the credit card statement doesn't get dropped from AMEX for a week or possibly three weeks there is no way you could know it had been charged
It is such poor business practice and it should be obvious as all the neg
Had several websites hosted under Godaddy Noticed this month that none of my websites appeared on the web After logging in I discovered that all the files were missing Godaddy told me that the server I was on had been troublesome for years and they had to migrate all the files to a new server when it became "dangerously unstable" Really? You host people's sites on unreliable equipment? You didn't think to back up the information at any time? Isn't that the least one should expect from a hosting company? Anyways, all the data was lost during the migration I was told I cannot even imagine how that can happen Also, they said I was warned about this migration via email, but looking through a full year of emails there is no mention of this
So I have lost irreplaceable files due to this I would avoid doing business with this company Can you imagine if you used them as a cloud based baand when you needed the files were told, "Uhhhhh, sorry We lost all your information some months ago due to the faulty equipment we use"?!
Truly remarkable, in an not good way I wish they were as diligent in their actual service as they are in their up-selling and renewal reminders
I purchased a domain from GoDaddy on 9/28/Once I received confirmation that the purchase was completed, I bought several other domains similar to the one I had already selected to protect the url from others who might start competitive organizationsMoreover, I moved forward with business plans, branding, etcbased on the domain purchasedOn 10/29/I received notice from GoDaddy that the domain I purchased had been removed from my account without any explanationI called GoDaddy twice to enquire and, then again, to follow-upThe first customer service rep told me the registrar from which they were transferring the domain, Pheenix, informed the domain was no longer for sale and had listed it by mistakeThe second customer service rep informed it was entirely up to the other party as to whether they chose to complete the sale to meFollowing my inquiry I checked the domain and found it is, in fact, still for sale; and the price is now more than 6x what I paidClearly, these
Hello,
I called their number *** to close all my accounts and cancel any rennewal the next day I got charged $renewal I called again to cancel and get my refund back and I was successful to get refund two day later I got charged again $renewal fee and I just went through my financials transactions and I found that I was charged , Icalled to get refund but they refused without any explanation
In April I request a product/service and was sold something differentThe customer service associate, Michaela, and another person I chatted with didn't know how to help me 'fix' the issue and said they would look into it and contact meWhich they they never did So, in June I contacted a supervisor, Jeff G***, and requested his help since I was unable to use the product given to me and therefore was losing moneyHe offered a day "compensation" which I refused because all I want is what was sold to meThis supervisor ignored my further intents of communication (of my emails directly to his inbox)Today, I called back and talked to a different supervisor, Nathan G (he refused to give me his last name)He said he would only offer the same "compensation" and if I wanted the product that I was originally sold, I would have to pay $100+ moreWhen I requested he would listen to the telephone conversation and the read the chat of the original sale, he said that is was "irrel
In November 2016, I entered into a 3-year hosting agreement with GoDaddy At the time, I was told that GoDaddy could host my website and mobile site with absolutely no changes in functionality at a price that was significantly lower than the company that I was using at the time I paid GoDaddy upfront for the years of hosting and for a 5-year site backup and restore plan
It took GoDaddy over a month to transfer my files and activate my sites As of 12/21, my site was still not activeShortly after the file transfer was complete, on 12/24,I became aware that my mobile website did not functionOn 12/my site was completely downOnce my site was up, I noticed that the contact me page and home search tools were not functioningI contacted GoDaddy and was told that, for an additional fee, tech support could fix the problemsI contacted tech support but they were unable to fix anything
Since tech support could not fix the problems and my website and mobile site were not func
*** had godaddy for a website, and they sent me renewl offers and I was through with themi called them on march 29th
to let them know I no longer want their servicethe woman on the other end said fine and everything was being taken care of
then when I looked at my credit card statement there was a charge of on there from go daddy
so I called and talked with a guy named keithand he told me no one notified them at all of me wanting to stop
so there is no way they can give me my money backi said I want to talk to a manager and he said he was
so after I hung up I called my bank to despute this chargeCUSTOMER IS ALWAYS RIGHT PEOPLE! ALWAYS!***
The company made an unauthorized request for payment to my credit cardWhen I tried to contact them to have these charges removed, they said they could not speak to me about it as I did not know the account PIN for these servicesI did not request or purchase services from them, and therefore have no account or PINThis may be a fraud scheme by the company or one of the employees
I bought a domain only to be told that it was an auction so to speak because someone else owned itthen they refused a refund, I have been with them for over years,
they had preasured me into buyint years hosting contract, then provided terrible web hosting service and when I asked them to refund unused funds or reallocate them towards payment for DNS services instead as they were ok, they refused attempts were made to talk to them about this
I have been a Godaddy customer for close to yearsI have purchased several domains through them more by habit and actually comparing price or service
This was essentially my last straw with them and I am evaluating how to transfer the numerous domains I have with them
I purchased an old email plan with unlimited storage which was around $I was told I could have unto email boxesI only use actively but had set upFor the past two years I have been billed over $for themShame on me for not realizing earlierAnyway, I called them and they said up to boxes it was $and then some absurd amount for each mailboxI was apparently billed in MarchI deleted mailboxes and asked for the charges for the next months to be proratedThey refusedThey said they next time they will be kind enough to bill me $Its not about the money but the complete lack of regard for long time customers and the underhanded and non-transparent way of doing thingsThey count on people to be busy and not checkAs soon as I have a viable alternate I will transfer my business elsewhereSo disappointed
There was a charge to my bank card for an auto renewal of a service I was not aware I was subscribed toI Contacted a customer service agent through the Chat function of godaddy.comA person named Jun B*** answered the line, and was very polite, and as helpful as possible, but not able to handle my request for a speedy refund, I understoodJun referred me to her supervisor, and I was mis-transferred, I get back on, reach Jun again, who sincerely apologized, and brought me on with her managerMike D
I asked Mike specifically to confirm that the refund for the charge on my debit card was approved and being processedMike had already approved this request before I spoke with him and I received a confirmation email minutes into our conversation about the refund being approved
Mike spent over one hour arguing that I needed to call the billing department for resolution, I advised him that I am unable to make a phone call at this time, and I need immediate resolution for
Worse email service for the last 5+ months!
We are unable to send any emails from our mobile phones and the SMTP options regularly require changes on PC and Mac devicesRight now I have spent over minutes talking to Go Daddy's Customer Support in India, person named M M*** and the technical team failed to resolve the issue
We waited for minutes for Go Daddy's email servers to respond and we received the "The connection has timed out" issue on all domains held with Go Daddy
How does Go Daddy expect its customers to use their service and continue to renew / repay for such poor experience?? Go Daddy is hurting our business as we fail to connect internally and externally with our stakeholders and clients
My website has been down for over days due to the GoDaddy's technical ineptitude result in bad PR for my business and potentially lost revenueOn 1//27/my website SSL certificate was set to expireHowever, I was enrolled in the autorenewal subscription service On 12/28/almost a full month before GoDaddy withdrew $in funds from my bank account automatically for the SSL certificateOn 1/27/when I went to access my website, I got an error message that my website was downI called the GoDaddy help desk at ###-###-#### The customer service rep informed that just because I was on autorenewal does not mean my SSL certificate was automatically renewed, that I needed to manually go into my account and do some steps I did those required stepsIn addition I extended my yr GoDaddy SSL for yrs for additional costs as the rep recommended to prevent future problems from happening in the futureOn 1/28/additional funds of $were withdrawn from my bank account
I currently have charges on my credit card totaling $for renewal of services I no longer have/no longer have access to and no longer needAfter calls to Go Daddy customer service did not resolve this issue, I sent a certified letter on July 2, to Go Daddy and, according to the tracking data, the letter has been received Please note the following:
Charges were billed to my credit card by Go Daddy on March ($65.42) and March ($51.19)
I was unaware that the account of TurnerNotaryServices.com was on an automatic renewal, as I no longer operate under this business name and do not/did not need the services/products at the time of the renewal charges
After challenging the charges with my credit card company, the charges were removed; but after my credit card company received information from Go Daddy, the charges were rebillled on May and May
The web address and associated services for TurnerNotaryServices.com are not active and I do not have access to them
I own a web-site (***) that is hosted by GoDaddyI have been trying to cancel this website since 4/10/as it was scheduled for automatic renewal in May I have been the only person on this account since when my business partner and I separated At that time, we spoke with go daddy and changed all of the information to show me as the owner, use my address only, and charge all fees to my credit cardAfter a number of phone calls to cancel the account, I was told that my former partner is still shown as the registrant and I don't have the authority to cancel the accountAs requested I submitted several emails to the "protected reg" department after being assured this would fix the problem, I received an email saying I could not cancel the accountOne person in Tech Support suggested I use an invalid debit card and that would prevent them from charging my account I went to the bank and told them what was happening and they suggested I cx my credit cardI did so
I followed a linked promotion through my employer’s website offering a $per .COM website purchaseI selected websites & placed them in my Godaddy cart at the $priceHowever, when my order went into the pay review my website costs immediately changed to $per .COMI called customer serviceA couple of hours later and lots of placements on hold, I was told that since I had been with Godaddy for over years, “historically, if I ever purchased a website at the $price, then I would never be able to purchase a $website in the present or future”Baffled by such an eternal promo policy, I asked if this restriction was somewhere in writing for the customer to reviewWell, the answer was simple, not from my account or accessibility anywhere in the websiteI had to be emailed the policy from the customer service repIn the policy’s vagueness, there was words that were supposed to represent a previous customer forever, never having access to this $.COM
I have been harassed day after day with phone calls, texts, emails, etc., from Go Daddy as I chose NOT to renew any domain I held with them, or my website Even after calling them and speaking to THREE different supervisors, they are STILL harassing me!! They think they're slick when you tell them not to call, so they bombard you with emails, and text messages!!! This company should be brought down!!! This has been going on now for over months!!!
We have out web sites hosted with godaddy and annually obtain web site hosting and security certificatesLast week (may 2017), a representative from go daddy contacted me to inform me that godaddy actually shares server space and despite the fact that multiple websites - if not hundreds of thousands - were on each server, that godaddy will now not guarantee these servers are secure and is demanding payment from each hosted site for additional securityIf these fees are not paid I was told there is zero security and anyone can hack their server and change the information or destroy my web siteThe representative told me if I did not agree to pay for a security fee on top of my security certificates that my site could now be hackedI asked several questions - one was why if all the sites on a single server are using the same software to monitor traffic in, they why was each customer on the same server being demanded to pay money when the software obviously will blanket cover all clie
GoDaddy's "protected registration" policies make it next to impossible to cancel domain registrationsBy the time I had jumped through all of their hoops, the domains had re-registeredI then jumped through yet more hoops to cancel themI was then told that I could not have a refund!
Have tried unsuccessfully two times to close an account with Go Daddy, Always get the run around Very unfriendly customer service
I even cancelled a Amex credit card to avoid them charging me and they somehow linked my new card number and charged me $
I have demanded service to be shut off , cancelled, etc
But all they say is until I can tell them the original credit card number that I opened account with back in , there is nothing they can do But they have no problem charging my current AMEX business account card
This company is terrible and have demanded, sent letter and still nothing
I feel this entire balance was collected fraudulentlyIn there fine print it says you must notify them in seven days from charging your cardUnderstand but when the credit card statement doesn't get dropped from AMEX for a week or possibly three weeks there is no way you could know it had been charged
It is such poor business practice and it should be obvious as all the neg
Had several websites hosted under Godaddy Noticed this month that none of my websites appeared on the web After logging in I discovered that all the files were missing Godaddy told me that the server I was on had been troublesome for years and they had to migrate all the files to a new server when it became "dangerously unstable" Really? You host people's sites on unreliable equipment? You didn't think to back up the information at any time? Isn't that the least one should expect from a hosting company? Anyways, all the data was lost during the migration I was told I cannot even imagine how that can happen Also, they said I was warned about this migration via email, but looking through a full year of emails there is no mention of this
So I have lost irreplaceable files due to this I would avoid doing business with this company Can you imagine if you used them as a cloud based baand when you needed the files were told, "Uhhhhh, sorry We lost all your information some months ago due to the faulty equipment we use"?!
Truly remarkable, in an not good way I wish they were as diligent in their actual service as they are in their up-selling and renewal reminders
I purchased a domain from GoDaddy on 9/28/Once I received confirmation that the purchase was completed, I bought several other domains similar to the one I had already selected to protect the url from others who might start competitive organizationsMoreover, I moved forward with business plans, branding, etcbased on the domain purchasedOn 10/29/I received notice from GoDaddy that the domain I purchased had been removed from my account without any explanationI called GoDaddy twice to enquire and, then again, to follow-upThe first customer service rep told me the registrar from which they were transferring the domain, Pheenix, informed the domain was no longer for sale and had listed it by mistakeThe second customer service rep informed it was entirely up to the other party as to whether they chose to complete the sale to meFollowing my inquiry I checked the domain and found it is, in fact, still for sale; and the price is now more than 6x what I paidClearly, these
Hello,
I called their number *** to close all my accounts and cancel any rennewal the next day I got charged $renewal I called again to cancel and get my refund back and I was successful to get refund two day later I got charged again $renewal fee and I just went through my financials transactions and I found that I was charged , Icalled to get refund but they refused without any explanation
In April I request a product/service and was sold something differentThe customer service associate, Michaela, and another person I chatted with didn't know how to help me 'fix' the issue and said they would look into it and contact meWhich they they never did So, in June I contacted a supervisor, Jeff G***, and requested his help since I was unable to use the product given to me and therefore was losing moneyHe offered a day "compensation" which I refused because all I want is what was sold to meThis supervisor ignored my further intents of communication (of my emails directly to his inbox)Today, I called back and talked to a different supervisor, Nathan G (he refused to give me his last name)He said he would only offer the same "compensation" and if I wanted the product that I was originally sold, I would have to pay $100+ moreWhen I requested he would listen to the telephone conversation and the read the chat of the original sale, he said that is was "irrel
In November 2016, I entered into a 3-year hosting agreement with GoDaddy At the time, I was told that GoDaddy could host my website and mobile site with absolutely no changes in functionality at a price that was significantly lower than the company that I was using at the time I paid GoDaddy upfront for the years of hosting and for a 5-year site backup and restore plan
It took GoDaddy over a month to transfer my files and activate my sites As of 12/21, my site was still not activeShortly after the file transfer was complete, on 12/24,I became aware that my mobile website did not functionOn 12/my site was completely downOnce my site was up, I noticed that the contact me page and home search tools were not functioningI contacted GoDaddy and was told that, for an additional fee, tech support could fix the problemsI contacted tech support but they were unable to fix anything
Since tech support could not fix the problems and my website and mobile site were not func
*** had godaddy for a website, and they sent me renewl offers and I was through with themi called them on march 29th
to let them know I no longer want their servicethe woman on the other end said fine and everything was being taken care of
then when I looked at my credit card statement there was a charge of on there from go daddy
so I called and talked with a guy named keithand he told me no one notified them at all of me wanting to stop
so there is no way they can give me my money backi said I want to talk to a manager and he said he was
so after I hung up I called my bank to despute this chargeCUSTOMER IS ALWAYS RIGHT PEOPLE! ALWAYS!***
The company made an unauthorized request for payment to my credit cardWhen I tried to contact them to have these charges removed, they said they could not speak to me about it as I did not know the account PIN for these servicesI did not request or purchase services from them, and therefore have no account or PINThis may be a fraud scheme by the company or one of the employees
I bought a domain only to be told that it was an auction so to speak because someone else owned itthen they refused a refund, I have been with them for over years,
they had preasured me into buyint years hosting contract, then provided terrible web hosting service and when I asked them to refund unused funds or reallocate them towards payment for DNS services instead as they were ok, they refused attempts were made to talk to them about this
I have been a Godaddy customer for close to yearsI have purchased several domains through them more by habit and actually comparing price or service
This was essentially my last straw with them and I am evaluating how to transfer the numerous domains I have with them
I purchased an old email plan with unlimited storage which was around $I was told I could have unto email boxesI only use actively but had set upFor the past two years I have been billed over $for themShame on me for not realizing earlierAnyway, I called them and they said up to boxes it was $and then some absurd amount for each mailboxI was apparently billed in MarchI deleted mailboxes and asked for the charges for the next months to be proratedThey refusedThey said they next time they will be kind enough to bill me $Its not about the money but the complete lack of regard for long time customers and the underhanded and non-transparent way of doing thingsThey count on people to be busy and not checkAs soon as I have a viable alternate I will transfer my business elsewhereSo disappointed