Received my credit card statement which indicated a $charge from GoDaddy.com on 07/20/which I did not authorize I called customer service to determine what the charge was for, and they indicated it was a "auto-renewal" of domains I had purchased in the past I neither authorized the renewal, or the charge & received no notification of the charge When I asked them to reverse the charge, they stated they would not & could not I asked to speak to a supervisor & was transferred to Chris in Billing who indicated the same - he would neither cancel or reverse the charge, nor could he tell me if I had any other "open" accounts or charges I asked to close any & all accounts I might have open, and he indicated he wouldn't be able to tell me if I had anything else open If I had authorized this charge, I should have certainly received a statement or confirmation, which I did not He also indicated he would not be able to provide me "proof" that I authorized
On Feb I contacted go daddy for my web site was up for renewal in March I was paying about $600/year and with that conversation they got the price down to around $ About a week later they called about putting my web site mobile and that will cost $and yearly it will be less money I was busy at the time A week later I called them and thought about using the $towards the $ Who I was talking to told me that they is no such program available I insisted that I was contacted about such the week before Finally they found the correct department., I was told that they could not do that because the renewal is up in March I talked with Go Daddy about this matter on Feb, 20, Feb; March (times), twice on March, On one of these times I requested to talk to a supervisor about this matter I was told that the supervisor only handles employee relations I found out later that is not true Also during one of these phone calls, I found out, or was told
Advertisement
I purchased a domain from godaddy
On their website they advertised- when you register for years or more 1st year price is $additional years $
At checkout cart was showing for years
Called support and they couldn't help me, didn't offer a satisfactory answer
I set up a domain/website and email account through GoDaddy in for my business venture My understanding was that I had paid a one time year subscription charge and had no knowledge of them setting up the account on automatic withdrawal The business no longer existed in and in GoDaddy charged over $to a credit car I was no longer using so I didn't notice the charge until March of I called GoDaddy and they told me to call *** and dispute the charge through them I did so and was under the understanding it was resolved but today ***ed that it had not been resolved and GoDaddy kept the money
I spoke with GoDaddy today and they said they will not refund the money because their policy is days for refunds They said they emailed me the renewal notice but I never received it They said they don't mail renewal notices which is a ridiculous business practice as emails can and do end up in junk folders and aren't seen
When I spoke with Godad
Godaddy was absolutely useless when our domain name expired due to tragic health circumstances of our web manager, ultimately our domain name of years was stolen from us- will NEVER use Godaddy agsin
Worst customer service EVER Sell me to port out my existing number for a $a month plan days later when I call they tell me that I can't port it out to that plan and they messed up I have to pay $a month instead! (the old up-sell like the cable companies)
ZERO empathy, ZERO ownership of the problem and offered a measly amount and cut the service period in half from years to Even the Supervisor (or Admin as they call it) was horrible
Time to take domains and hosting elsewhere! DON'T TRUST THEM WITH SOMETHING LIKE A PHONE NUMBER WHERE THEY CAN ERR AND YOU LOOSE THE NUMBER
Buyer Beware!
Our small nonprofit paid godaddy.com to host our websiteWhen I spoke with the man in sales, he assured me that if there were any issues with migration, that they would resolve themHe told me that I would be able to cancel and receive a full refund within daysThere were several problems with the migration process and I spoke with several different customer service peopleOne of the men with whom I spoke flat out refused to help meI asked him if I could speak with the person who had sold me the service originally because he had been more willing to help and his tech skills were higher than this person'sHe assured me that he would have that person call me backI never received that callAt that point in time, I was well within not only business days, but also within calendar days
After trying many fixes on our end, it occurred to me that what he should have done was to do another migration from our current website After Christmas and New Years fell within that
On 2-6-we paid to have our hosting account restored back to its original state, INCLUDING our websites which were down
After receiving a reply from Godaddy concerning my order, I phoned them several times to get clarification of what they needed to COMPLETE my order
I was told to provide information that I have found was not necessary, and have cost us unnecessarily monetarily
I attempted to resolve this issue with Godaddy because THEY not only gave us the wrong information, but they never completed my orderI had to hire an outside company to do the completion after weeks of going back and forth with Godaddy about their requests
I have been unable to resolve this issue on my end and would like to file a complaint against this company
I manage two websites with GoDaddy and I just recently paid over $for the next year of webhosting and they have suspended my websites without notice stating that because I use an old web builder program that it is unsafe due to the harmless files this program creates, they will not un-suspend my websites unless I purchase security for the website, I have been using this program for many years and these files they claim are bad have been on their server for over years and now they claim it is an issue with no advance warning, if I knew a head of time I would have had time to cancel my products and change to a different company but now they are holding my websites ransom until I purchase additional products, and these website are for a City and that cities police department
I have been in the IT industry for years and scan my website data regularly with multiple corporate antivirus program and there has never been an issue, I offered to remove the files they CLAIIM are bad
I tried to purchase a domain name from Go Daddy and paid $for what appeared to be the domain I wanted There was no obvious mention that this was simply purchasing the right to ask the seller if they would consider a separate offer This should be more clear on their site However, I decided to continue with the service since I wanted the site and thought it was for sale, since they were offering this negotiation However, after weeks of not hearing back from them after several emails and calls, they said they were still trying to reach the seller Then a few days later I received a call saying that it was not for sale So, they basically took $from me for the right to ask something of someone that wasn't for sale That is a scam, if I've ever heard of one! They sold me something that doesn't exist and wasn't available When I called them to ask for a refund, they said the service was performed and they don't owe me anything What service? It would be one thing if th
They continue to play games with canceling service with them They couldn’t cancel service with the first call I followed the slideshow they sent me and it still won’t work I called them back and they said I have to do it again and wait another hours This is absolutely ridiculous These guys will not stop the auto renewal and continue to make me wait and jump through hoops I will never do business with them or recommend them for anyone to do business with I am going to put a stop payment against them I have never had this much trouble stopping service with a company before This should be illegal I tell a company no stop service and they refuse I also spoke with a manager that told me I must hav made a mistake Had a huge wait on the phone and they say call them back Sunday I also informed them that my weekend time as a photographer is worth $an hour and I can’t afford to spend another hour on the phone with them They pretty much told me I have to if I w
I purchased a hosted WordPress product from GoDaddy on 11/17/for $I was pressured into purchasing the product because GoDaddy was discontinuing my old website builder product, and the older product hard started to develop technical glitchesThe new product also has technical issuesNamely, the new product experiences technical issues during image uploads, and required the website to be deleted and recreated to attempt to fix the issueTechnical support was able to observe the issue, but couldn't offer a permanent fix or any assurance that it wouldn't occur in the future
I'm not receiving the service as advertised on the website, and GoDaddy refuses to refund the product because it is days outside of their refund windowThis is unfortunate, as I've been a loyal domain hosting customer for a long time
I have been trying to close out my full account including any auto renewal payments and added domain names and packagesI have called and tried closing my acct out for over two years with no success due to a run aroundAbout a year ago I was finally told to fill out certain forms on their website and then it would be all taken care ofI did do this but when one form asked for me to take a picture of my id and paste to forms through the site I did do so although with each attempt the screen went blank after adding my id to the requested formsAt this point it continued to deleat all info I had entered so I had to restart the processAfter trying this several times I gave upIn contacting the customer service dept once again they recommended I try tomorrow because there could be a glitch in the systemSame ordeal The next dayAt this point I contacted my bank in hopes to get help to resolve the matter without filing a claimI recieved a new credit card number butwas shocked t
Hello,
I have to complain to godaddy.com and ***
I purchased the domain name on Godaddy.com.Godaddy initiated a transaction on ***, Godaddy told me to pay to ***
The seller of this domain is a third-party individual, now the seller defaults, the transaction can't be completed
*** told me they still to charge me escrow fees,
I think this is a huge unfairness for me, because I'm just a consumer, I should not have to pay any fees without receiving the goods
I am an outpatient that invested in a website domain, hosting, Microsoft software and other products/services as part of my healthcare plan to reach my career objectivesThe website I paid to have is not in service and the company kept my money and used me for more information without giving me anything worth my money, time or informationI am a licensed consumer affairs job seeker that tried to create a professional public relations site that I paid to have
Complaint
When you leave, for bad service, you keep our domain names hostage, when we are the ones who paid, the rights of these, bravo!It is on that if there is a place where I can complain I will do it.Ok, I've closed my account at home But, I paid for my domain name pierrelachance.ca for year, I did not give you the rights and you have not refunded me this! And I want no refund, I want my rights in this field.RecentlyI paid for one year an amount of $ on 18/08/for this domain pierrelachance.ca so it does not belong to you.I did not pay to give it to you, if I had not bought it.After more than years as a customer thank you
I do not want to deal with you any more, but this product belongs to me.Your customer service is in FrenchNever your employees let me talk about explaining as soon as I wanted to put word, they cut me off which made me angry, already that you had spent a $ bill on my credit card without my permission .If the renew mode was in automatic mode
I have several domain names and hosting services with GoDaddyOne account that I have not even used (***) went into repayment in FebruaryMultiples times prior to the one year auto-renew I tried to cancelI was called by GoDaddy during business hours, which I previously indicated I could not answer out of fear of jeapordizing my jobI called back immediately - only to reach an unknown numberI tried to login to my account, but because they have been merged in the past, this did not work (a repeat problem I have had them address in the past)They called today (4/12), I told them, but they refused to assistI spoke to a service representative, Matt, and his supervisor, DonnieMatt quoted me the day cancellation policy, which I stated was irrelevant due to my attempts and that they are charging me for one year of a product I do not useDonnie did the same and was quite rude, turned off auto renew as if this was a favor, and ultimately he hung up on me (purposel
I use GoDaddy for web hosting and email service Three years ago they added a free Calendar tool that I never used In my latest auto renewal statement they started charging for this Calendar tool I contacted them when I found the charge on my Credit Card bill I called GoDaddy twice and both times I was told I was a few days past the day period to cancel the service I never saw the invoice email they sent and called immediately when I reviewed my credit card statement
I believe I should not be charged for a service I did not ask for and have never used
I called Go Daddy in December of to cancel a domain name The representative explained a complex way to cancel which was difficult to understand He proceeded to sell me a membership worth $1,and reassured me if I joined this then I will have no further charges However, I was charged $for a "privacy protecter" feature a few days later I had spent an hour on the phone with the representative and understood that I would not be charged this amount if I paid the $1,for the club membership I called today and spent another hour on the phone and they refused to reimburse the $charge, even though I had already paid the $1,for membership They claim I was outside the day period - but I originally within this period and the representative did not clearly explain the process to cancel the domain All in all, it seems GoDaddy makes processes overwhelmingly complex and difficult to cancel accounts They also try to sell you on a new service when you call i
Received my credit card statement which indicated a $charge from GoDaddy.com on 07/20/which I did not authorize I called customer service to determine what the charge was for, and they indicated it was a "auto-renewal" of domains I had purchased in the past I neither authorized the renewal, or the charge & received no notification of the charge When I asked them to reverse the charge, they stated they would not & could not I asked to speak to a supervisor & was transferred to Chris in Billing who indicated the same - he would neither cancel or reverse the charge, nor could he tell me if I had any other "open" accounts or charges I asked to close any & all accounts I might have open, and he indicated he wouldn't be able to tell me if I had anything else open If I had authorized this charge, I should have certainly received a statement or confirmation, which I did not He also indicated he would not be able to provide me "proof" that I authorized
On Feb I contacted go daddy for my web site was up for renewal in March I was paying about $600/year and with that conversation they got the price down to around $ About a week later they called about putting my web site mobile and that will cost $and yearly it will be less money I was busy at the time A week later I called them and thought about using the $towards the $ Who I was talking to told me that they is no such program available I insisted that I was contacted about such the week before Finally they found the correct department., I was told that they could not do that because the renewal is up in March I talked with Go Daddy about this matter on Feb, 20, Feb; March (times), twice on March, On one of these times I requested to talk to a supervisor about this matter I was told that the supervisor only handles employee relations I found out later that is not true Also during one of these phone calls, I found out, or was told
Advertisement
I purchased a domain from godaddy
On their website they advertised- when you register for years or more 1st year price is $additional years $
At checkout cart was showing for years
Called support and they couldn't help me, didn't offer a satisfactory answer
I set up a domain/website and email account through GoDaddy in for my business venture My understanding was that I had paid a one time year subscription charge and had no knowledge of them setting up the account on automatic withdrawal The business no longer existed in and in GoDaddy charged over $to a credit car I was no longer using so I didn't notice the charge until March of I called GoDaddy and they told me to call *** and dispute the charge through them I did so and was under the understanding it was resolved but today ***ed that it had not been resolved and GoDaddy kept the money
I spoke with GoDaddy today and they said they will not refund the money because their policy is days for refunds They said they emailed me the renewal notice but I never received it They said they don't mail renewal notices which is a ridiculous business practice as emails can and do end up in junk folders and aren't seen
When I spoke with Godad
Godaddy was absolutely useless when our domain name expired due to tragic health circumstances of our web manager, ultimately our domain name of years was stolen from us- will NEVER use Godaddy agsin
Worst customer service EVER Sell me to port out my existing number for a $a month plan days later when I call they tell me that I can't port it out to that plan and they messed up I have to pay $a month instead! (the old up-sell like the cable companies)
ZERO empathy, ZERO ownership of the problem and offered a measly amount and cut the service period in half from years to Even the Supervisor (or Admin as they call it) was horrible
Time to take domains and hosting elsewhere! DON'T TRUST THEM WITH SOMETHING LIKE A PHONE NUMBER WHERE THEY CAN ERR AND YOU LOOSE THE NUMBER
Buyer Beware!
Our small nonprofit paid godaddy.com to host our websiteWhen I spoke with the man in sales, he assured me that if there were any issues with migration, that they would resolve themHe told me that I would be able to cancel and receive a full refund within daysThere were several problems with the migration process and I spoke with several different customer service peopleOne of the men with whom I spoke flat out refused to help meI asked him if I could speak with the person who had sold me the service originally because he had been more willing to help and his tech skills were higher than this person'sHe assured me that he would have that person call me backI never received that callAt that point in time, I was well within not only business days, but also within calendar days
After trying many fixes on our end, it occurred to me that what he should have done was to do another migration from our current website After Christmas and New Years fell within that
On 2-6-we paid to have our hosting account restored back to its original state, INCLUDING our websites which were down
After receiving a reply from Godaddy concerning my order, I phoned them several times to get clarification of what they needed to COMPLETE my order
I was told to provide information that I have found was not necessary, and have cost us unnecessarily monetarily
I attempted to resolve this issue with Godaddy because THEY not only gave us the wrong information, but they never completed my orderI had to hire an outside company to do the completion after weeks of going back and forth with Godaddy about their requests
I have been unable to resolve this issue on my end and would like to file a complaint against this company
I manage two websites with GoDaddy and I just recently paid over $for the next year of webhosting and they have suspended my websites without notice stating that because I use an old web builder program that it is unsafe due to the harmless files this program creates, they will not un-suspend my websites unless I purchase security for the website, I have been using this program for many years and these files they claim are bad have been on their server for over years and now they claim it is an issue with no advance warning, if I knew a head of time I would have had time to cancel my products and change to a different company but now they are holding my websites ransom until I purchase additional products, and these website are for a City and that cities police department
I have been in the IT industry for years and scan my website data regularly with multiple corporate antivirus program and there has never been an issue, I offered to remove the files they CLAIIM are bad
I tried to purchase a domain name from Go Daddy and paid $for what appeared to be the domain I wanted There was no obvious mention that this was simply purchasing the right to ask the seller if they would consider a separate offer This should be more clear on their site However, I decided to continue with the service since I wanted the site and thought it was for sale, since they were offering this negotiation However, after weeks of not hearing back from them after several emails and calls, they said they were still trying to reach the seller Then a few days later I received a call saying that it was not for sale So, they basically took $from me for the right to ask something of someone that wasn't for sale That is a scam, if I've ever heard of one! They sold me something that doesn't exist and wasn't available When I called them to ask for a refund, they said the service was performed and they don't owe me anything What service? It would be one thing if th
The worst compay I have ever delt withAND THEY KEPT MY MONEY!!!
They continue to play games with canceling service with them They couldn’t cancel service with the first call I followed the slideshow they sent me and it still won’t work I called them back and they said I have to do it again and wait another hours This is absolutely ridiculous These guys will not stop the auto renewal and continue to make me wait and jump through hoops I will never do business with them or recommend them for anyone to do business with I am going to put a stop payment against them I have never had this much trouble stopping service with a company before This should be illegal I tell a company no stop service and they refuse I also spoke with a manager that told me I must hav made a mistake Had a huge wait on the phone and they say call them back Sunday I also informed them that my weekend time as a photographer is worth $an hour and I can’t afford to spend another hour on the phone with them They pretty much told me I have to if I w
I purchased a hosted WordPress product from GoDaddy on 11/17/for $I was pressured into purchasing the product because GoDaddy was discontinuing my old website builder product, and the older product hard started to develop technical glitchesThe new product also has technical issuesNamely, the new product experiences technical issues during image uploads, and required the website to be deleted and recreated to attempt to fix the issueTechnical support was able to observe the issue, but couldn't offer a permanent fix or any assurance that it wouldn't occur in the future
I'm not receiving the service as advertised on the website, and GoDaddy refuses to refund the product because it is days outside of their refund windowThis is unfortunate, as I've been a loyal domain hosting customer for a long time
I have been trying to close out my full account including any auto renewal payments and added domain names and packagesI have called and tried closing my acct out for over two years with no success due to a run aroundAbout a year ago I was finally told to fill out certain forms on their website and then it would be all taken care ofI did do this but when one form asked for me to take a picture of my id and paste to forms through the site I did do so although with each attempt the screen went blank after adding my id to the requested formsAt this point it continued to deleat all info I had entered so I had to restart the processAfter trying this several times I gave upIn contacting the customer service dept once again they recommended I try tomorrow because there could be a glitch in the systemSame ordeal The next dayAt this point I contacted my bank in hopes to get help to resolve the matter without filing a claimI recieved a new credit card number butwas shocked t
Hello,
I have to complain to godaddy.com and ***
I purchased the domain name on Godaddy.com.Godaddy initiated a transaction on ***, Godaddy told me to pay to ***
The seller of this domain is a third-party individual, now the seller defaults, the transaction can't be completed
*** told me they still to charge me escrow fees,
I think this is a huge unfairness for me, because I'm just a consumer, I should not have to pay any fees without receiving the goods
I am an outpatient that invested in a website domain, hosting, Microsoft software and other products/services as part of my healthcare plan to reach my career objectivesThe website I paid to have is not in service and the company kept my money and used me for more information without giving me anything worth my money, time or informationI am a licensed consumer affairs job seeker that tried to create a professional public relations site that I paid to have
Complaint
When you leave, for bad service, you keep our domain names hostage, when we are the ones who paid, the rights of these, bravo!It is on that if there is a place where I can complain I will do it.Ok, I've closed my account at home But, I paid for my domain name pierrelachance.ca for year, I did not give you the rights and you have not refunded me this! And I want no refund, I want my rights in this field.RecentlyI paid for one year an amount of $ on 18/08/for this domain pierrelachance.ca so it does not belong to you.I did not pay to give it to you, if I had not bought it.After more than years as a customer thank you
I do not want to deal with you any more, but this product belongs to me.Your customer service is in FrenchNever your employees let me talk about explaining as soon as I wanted to put word, they cut me off which made me angry, already that you had spent a $ bill on my credit card without my permission .If the renew mode was in automatic mode
I have several domain names and hosting services with GoDaddyOne account that I have not even used (***) went into repayment in FebruaryMultiples times prior to the one year auto-renew I tried to cancelI was called by GoDaddy during business hours, which I previously indicated I could not answer out of fear of jeapordizing my jobI called back immediately - only to reach an unknown numberI tried to login to my account, but because they have been merged in the past, this did not work (a repeat problem I have had them address in the past)They called today (4/12), I told them, but they refused to assistI spoke to a service representative, Matt, and his supervisor, DonnieMatt quoted me the day cancellation policy, which I stated was irrelevant due to my attempts and that they are charging me for one year of a product I do not useDonnie did the same and was quite rude, turned off auto renew as if this was a favor, and ultimately he hung up on me (purposel
I use GoDaddy for web hosting and email service Three years ago they added a free Calendar tool that I never used In my latest auto renewal statement they started charging for this Calendar tool I contacted them when I found the charge on my Credit Card bill I called GoDaddy twice and both times I was told I was a few days past the day period to cancel the service I never saw the invoice email they sent and called immediately when I reviewed my credit card statement
I believe I should not be charged for a service I did not ask for and have never used
I called Go Daddy in December of to cancel a domain name The representative explained a complex way to cancel which was difficult to understand He proceeded to sell me a membership worth $1,and reassured me if I joined this then I will have no further charges However, I was charged $for a "privacy protecter" feature a few days later I had spent an hour on the phone with the representative and understood that I would not be charged this amount if I paid the $1,for the club membership I called today and spent another hour on the phone and they refused to reimburse the $charge, even though I had already paid the $1,for membership They claim I was outside the day period - but I originally within this period and the representative did not clearly explain the process to cancel the domain All in all, it seems GoDaddy makes processes overwhelmingly complex and difficult to cancel accounts They also try to sell you on a new service when you call i