GoDaddy's "protected registration" policies make it next to impossible to cancel domain registrationsBy the time I had jumped through all of their hoops, the domains had re-registeredI then jumped through yet more hoops to cancel themI was then told that I could not have a refund!
make an offer for the auction of a domain in Godaddy.com, after two days, they tell me that I won the auction of the domain with a link to proceed with the payment, once the payment was made they sent me the agreement and a link to I started the process of transferring domain to my account, however the link gave an error and they urged me to call customer service, call and they urged me to write in English to the auction department, I did, in the procedure they indicate step through which I had to ask a code to the seller, with a link where supposedly appears the way to contact him, but it is not so, in order that after two days they answer me that they can not make the transfer and that return the money, unilateralemente, without more, all this I repeat having won the auction they offer, trying to find out who is the owner of the domain in the Whois record, nothing comes out because this ocular information as private, the ominio is pointing to another name server and has not been rene
Hello,
I called their number *** to close all my accounts and cancel any rennewal the next day I got charged $renewal I called again to cancel and get my refund back and I was successful to get refund two day later I got charged again $renewal fee and I just went through my financials transactions and I found that I was charged , Icalled to get refund but they refused without any explanation
Worst customer service EVER Sell me to port out my existing number for a $a month plan days later when I call they tell me that I can't port it out to that plan and they messed up I have to pay $a month instead! (the old up-sell like the cable companies)
ZERO empathy, ZERO ownership of the problem and offered a measly amount and cut the service period in half from years to Even the Supervisor (or Admin as they call it) was horrible
Time to take domains and hosting elsewhere! DON'T TRUST THEM WITH SOMETHING LIKE A PHONE NUMBER WHERE THEY CAN ERR AND YOU LOOSE THE NUMBER
Buyer Beware!
GoDaddy has an auto-renew policy that a website will auto-renew for the number of years that the site was originally registered forThey notify the customer days prior to an auto-renew about the yearly rate of renewalHowever, they do not notify the customer how many years it is set to auto-renew for, nor the total amount "to be charged" to the billThere is also nowhere on the the Account dashboard of the GoDaddy site where this information can be foundIn my case, I was notified on May 5th, that two sites would auto-renew at a rate of $16.99/yearI had not dealt with the details of these sites since and had no recollection about the fine print I signed in agreement of back thenMy understanding was that I would incur a charge for $for the two sites to renew one-year each, as I wished them toInstead, they renewed for years each, against my wishes, and with no way for me to change it or learn of it prior to being chargedI wanted the sites to be charged for
Hello,
I have to complain to godaddy.com and ***
I purchased the domain name on Godaddy.com.Godaddy initiated a transaction on ***, Godaddy told me to pay to ***
The seller of this domain is a third-party individual, now the seller defaults, the transaction can't be completed
*** told me they still to charge me escrow fees,
I think this is a huge unfairness for me, because I'm just a consumer, I should not have to pay any fees without receiving the goods
I use GoDaddy for web hosting and email service Three years ago they added a free Calendar tool that I never used In my latest auto renewal statement they started charging for this Calendar tool I contacted them when I found the charge on my Credit Card bill I called GoDaddy twice and both times I was told I was a few days past the day period to cancel the service I never saw the invoice email they sent and called immediately when I reviewed my credit card statement
I believe I should not be charged for a service I did not ask for and have never used
They continue to play games with canceling service with them They couldn’t cancel service with the first call I followed the slideshow they sent me and it still won’t work I called them back and they said I have to do it again and wait another hours This is absolutely ridiculous These guys will not stop the auto renewal and continue to make me wait and jump through hoops I will never do business with them or recommend them for anyone to do business with I am going to put a stop payment against them I have never had this much trouble stopping service with a company before This should be illegal I tell a company no stop service and they refuse I also spoke with a manager that told me I must hav made a mistake Had a huge wait on the phone and they say call them back Sunday I also informed them that my weekend time as a photographer is worth $an hour and I can’t afford to spend another hour on the phone with them They pretty much told me I have to if I w
Good morning
We are a small business that pays monthly for GoDaddy's "Quick Shopping Cart" service for our Online store Since Aug6, our "Quick Shopping Cart" has been inoperableWe received an email on Aug 8, from a potential customer stating " there was a problem with our site because they were unable to purchase productsWe've contacted GoDaddy customer service several times for answers and no one at GoDaddy's "Customer Service, Hosting Dept., SSL Admin, and several other departments" could give us a definite answer on why our "Quick Shopping Cart" site is down
Small Businesses aren't that important to GoDaddy as they claimWe would like our site up and running to serve our customers just like GoDaddy is "EXPECTING THEIR MONTHLY PAYMENTS FOR THEIR SERVICES RENDERED"GoDaddy hasn't returned any emails or calls to us during this timeWe have tried to escalate this to a Corporate issue but Customer service is Corporate as we were advisedCan you help us we need help?
www.shopkencharbody.com [email protected]
GoDaddy had me on automatic renewal on a four year basis for a domain name I have not used for more than four years because I moved out of that area When I saw the charge on my credit card, I called them immediately They told me that there was only a day grace period to cancil and I was calling (today) on the 23rd day, so all they would do is turn off the automatic renewal feature so that I would not be charged again four years from now (2020) I had no idea I was on automatic renewal from four years ago and because I called two days after their grace period, there was nothing they could do The bill was charged on my *** credit card on 5/7/and the statement date for my credit card is 5/20/and I received it on 5/28/16, but did not open it until today 5/31/16, so I missed the grace period by three days So because I missed the grace period by three days, I will now be paying for a service I no longer want, need or can use, but I am paying for it for four more years The
On Feb I contacted go daddy for my web site was up for renewal in March I was paying about $600/year and with that conversation they got the price down to around $ About a week later they called about putting my web site mobile and that will cost $and yearly it will be less money I was busy at the time A week later I called them and thought about using the $towards the $ Who I was talking to told me that they is no such program available I insisted that I was contacted about such the week before Finally they found the correct department., I was told that they could not do that because the renewal is up in March I talked with Go Daddy about this matter on Feb, 20, Feb; March (times), twice on March, On one of these times I requested to talk to a supervisor about this matter I was told that the supervisor only handles employee relations I found out later that is not true Also during one of these phone calls, I found out, or was told
Our small nonprofit paid godaddy.com to host our websiteWhen I spoke with the man in sales, he assured me that if there were any issues with migration, that they would resolve themHe told me that I would be able to cancel and receive a full refund within daysThere were several problems with the migration process and I spoke with several different customer service peopleOne of the men with whom I spoke flat out refused to help meI asked him if I could speak with the person who had sold me the service originally because he had been more willing to help and his tech skills were higher than this person'sHe assured me that he would have that person call me backI never received that callAt that point in time, I was well within not only business days, but also within calendar days
After trying many fixes on our end, it occurred to me that what he should have done was to do another migration from our current website After Christmas and New Years fell within that
I have been a Godaddy customer for close to yearsI have purchased several domains through them more by habit and actually comparing price or service
This was essentially my last straw with them and I am evaluating how to transfer the numerous domains I have with them
I purchased an old email plan with unlimited storage which was around $I was told I could have unto email boxesI only use actively but had set upFor the past two years I have been billed over $for themShame on me for not realizing earlierAnyway, I called them and they said up to boxes it was $and then some absurd amount for each mailboxI was apparently billed in MarchI deleted mailboxes and asked for the charges for the next months to be proratedThey refusedThey said they next time they will be kind enough to bill me $Its not about the money but the complete lack of regard for long time customers and the underhanded and non-transparent way of doing thingsThey count on people to be busy and not checkAs soon as I have a viable alternate I will transfer my business elsewhereSo disappointed
I have an account with GoDaddy and on 3/26/my email products automatically renewed I was unaware that the product was set up to auto renew I did not want this to happen and did not realize it until I checked my credit card account On 4/29/I contacted GoDaddy and was told that I was days beyond the refund date The gentleman was rude in conversing with me and I asked for a supervisor This gentleman was even ruder and when I asked to speak to his supervisor he refused He stated that his supervisor's name was Joy I have been with this company for many years and in the past have been happy with their service and cannot believe that they are going to lose my business over a day period on their refund policy Their lack of concern over losing customers was unbelievable When I told them that I was going to pursue my complaint all he said was "That is certainly your prerogative
I have a hosting plan with GoDaddy which services websites and email addressesI just got their hosting in April of and in less than a year I had service interruptions that caused my email to be down for a total of daysThere were total occurrences that it was down and each one took 8-days to fixGD never kept in touch with meI was forced to call and chat with them every day wasting countless hours bugging them to try and get it fixedNo one ever took my problems seriously or even attempted to get them fixedMy wife and I both operate businesses through our email that GD hosts, being down for days costs us thousands in lost revenueThe worst part is the days of email was completely lostClients never received a "bounce" email, we just never got itGD did not uphold their end of the deal promising 99% up timeWe received roughly 80% up time and that is completely unacceptable in our digital world
I was automatically renewed for a web domain that I wished to cancel The domain was under my business partner's name (Jack Ravin) with my email and payment information I called the company and they told me the process to go through to get a refund and cancellation, but it had to be my partner who did it since it was registered in his name They then requested further information from him (address verification and color photo of ID) which he has submitted times Now, mo later, >emails, >phone calls to the company, I am still waiting for a refund and they are telling me that it is not cancelled They repeated that they just needed a copy of the ID which he submitted again They are not helpful and will not do any follow up to get this resolved
Since mid 2013, *** *** and *** *** Connection paid Go Daddy in advance and with additional fees for protection to host the new domain and website
Over the next 1/yrswe received few if any calls from the web
In 2016, *** started receiving invoices from Go Daddy Confused, because of the above mentioned precautions, ***’s assistant, ***, called Go Daddy to find out what the invoices were for She called on the following dates: 3/14/16, 4/11/16, 5/2/16, 6/7/(times) and 6/14/ Initially, *** was told that the account was paid in full and they did not know what the $bill was for Only in June did she find out there was serious trouble
In June, 2016, *** tried to go to her website but could not find it When ***’s assistant called Go Daddy again she was assured by the agent that *** still owned ***.comThe representative then looked into the records and said WE HAD BEEN HOSTING for 1/years, ***
Product does not work as it was offered, Deny to return my full money
GoDaddy's "protected registration" policies make it next to impossible to cancel domain registrationsBy the time I had jumped through all of their hoops, the domains had re-registeredI then jumped through yet more hoops to cancel themI was then told that I could not have a refund!
make an offer for the auction of a domain in Godaddy.com, after two days, they tell me that I won the auction of the domain with a link to proceed with the payment, once the payment was made they sent me the agreement and a link to I started the process of transferring domain to my account, however the link gave an error and they urged me to call customer service, call and they urged me to write in English to the auction department, I did, in the procedure they indicate step through which I had to ask a code to the seller, with a link where supposedly appears the way to contact him, but it is not so, in order that after two days they answer me that they can not make the transfer and that return the money, unilateralemente, without more, all this I repeat having won the auction they offer, trying to find out who is the owner of the domain in the Whois record, nothing comes out because this ocular information as private, the ominio is pointing to another name server and has not been rene
Hello,
I called their number *** to close all my accounts and cancel any rennewal the next day I got charged $renewal I called again to cancel and get my refund back and I was successful to get refund two day later I got charged again $renewal fee and I just went through my financials transactions and I found that I was charged , Icalled to get refund but they refused without any explanation
Worst customer service EVER Sell me to port out my existing number for a $a month plan days later when I call they tell me that I can't port it out to that plan and they messed up I have to pay $a month instead! (the old up-sell like the cable companies)
ZERO empathy, ZERO ownership of the problem and offered a measly amount and cut the service period in half from years to Even the Supervisor (or Admin as they call it) was horrible
Time to take domains and hosting elsewhere! DON'T TRUST THEM WITH SOMETHING LIKE A PHONE NUMBER WHERE THEY CAN ERR AND YOU LOOSE THE NUMBER
Buyer Beware!
GoDaddy has an auto-renew policy that a website will auto-renew for the number of years that the site was originally registered forThey notify the customer days prior to an auto-renew about the yearly rate of renewalHowever, they do not notify the customer how many years it is set to auto-renew for, nor the total amount "to be charged" to the billThere is also nowhere on the the Account dashboard of the GoDaddy site where this information can be foundIn my case, I was notified on May 5th, that two sites would auto-renew at a rate of $16.99/yearI had not dealt with the details of these sites since and had no recollection about the fine print I signed in agreement of back thenMy understanding was that I would incur a charge for $for the two sites to renew one-year each, as I wished them toInstead, they renewed for years each, against my wishes, and with no way for me to change it or learn of it prior to being chargedI wanted the sites to be charged for
Hello,
I have to complain to godaddy.com and ***
I purchased the domain name on Godaddy.com.Godaddy initiated a transaction on ***, Godaddy told me to pay to ***
The seller of this domain is a third-party individual, now the seller defaults, the transaction can't be completed
*** told me they still to charge me escrow fees,
I think this is a huge unfairness for me, because I'm just a consumer, I should not have to pay any fees without receiving the goods
I use GoDaddy for web hosting and email service Three years ago they added a free Calendar tool that I never used In my latest auto renewal statement they started charging for this Calendar tool I contacted them when I found the charge on my Credit Card bill I called GoDaddy twice and both times I was told I was a few days past the day period to cancel the service I never saw the invoice email they sent and called immediately when I reviewed my credit card statement
I believe I should not be charged for a service I did not ask for and have never used
They continue to play games with canceling service with them They couldn’t cancel service with the first call I followed the slideshow they sent me and it still won’t work I called them back and they said I have to do it again and wait another hours This is absolutely ridiculous These guys will not stop the auto renewal and continue to make me wait and jump through hoops I will never do business with them or recommend them for anyone to do business with I am going to put a stop payment against them I have never had this much trouble stopping service with a company before This should be illegal I tell a company no stop service and they refuse I also spoke with a manager that told me I must hav made a mistake Had a huge wait on the phone and they say call them back Sunday I also informed them that my weekend time as a photographer is worth $an hour and I can’t afford to spend another hour on the phone with them They pretty much told me I have to if I w
Terrible service, terrible accountingWill not contact you if there is a problem
Good morning
We are a small business that pays monthly for GoDaddy's "Quick Shopping Cart" service for our Online store Since Aug6, our "Quick Shopping Cart" has been inoperableWe received an email on Aug 8, from a potential customer stating " there was a problem with our site because they were unable to purchase productsWe've contacted GoDaddy customer service several times for answers and no one at GoDaddy's "Customer Service, Hosting Dept., SSL Admin, and several other departments" could give us a definite answer on why our "Quick Shopping Cart" site is down
Small Businesses aren't that important to GoDaddy as they claimWe would like our site up and running to serve our customers just like GoDaddy is "EXPECTING THEIR MONTHLY PAYMENTS FOR THEIR SERVICES RENDERED"GoDaddy hasn't returned any emails or calls to us during this timeWe have tried to escalate this to a Corporate issue but Customer service is Corporate as we were advisedCan you help us we need help?
www.shopkencharbody.com
[email protected]
The worst compay I have ever delt withAND THEY KEPT MY MONEY!!!
GoDaddy had me on automatic renewal on a four year basis for a domain name I have not used for more than four years because I moved out of that area When I saw the charge on my credit card, I called them immediately They told me that there was only a day grace period to cancil and I was calling (today) on the 23rd day, so all they would do is turn off the automatic renewal feature so that I would not be charged again four years from now (2020) I had no idea I was on automatic renewal from four years ago and because I called two days after their grace period, there was nothing they could do The bill was charged on my *** credit card on 5/7/and the statement date for my credit card is 5/20/and I received it on 5/28/16, but did not open it until today 5/31/16, so I missed the grace period by three days So because I missed the grace period by three days, I will now be paying for a service I no longer want, need or can use, but I am paying for it for four more years The
On Feb I contacted go daddy for my web site was up for renewal in March I was paying about $600/year and with that conversation they got the price down to around $ About a week later they called about putting my web site mobile and that will cost $and yearly it will be less money I was busy at the time A week later I called them and thought about using the $towards the $ Who I was talking to told me that they is no such program available I insisted that I was contacted about such the week before Finally they found the correct department., I was told that they could not do that because the renewal is up in March I talked with Go Daddy about this matter on Feb, 20, Feb; March (times), twice on March, On one of these times I requested to talk to a supervisor about this matter I was told that the supervisor only handles employee relations I found out later that is not true Also during one of these phone calls, I found out, or was told
Our small nonprofit paid godaddy.com to host our websiteWhen I spoke with the man in sales, he assured me that if there were any issues with migration, that they would resolve themHe told me that I would be able to cancel and receive a full refund within daysThere were several problems with the migration process and I spoke with several different customer service peopleOne of the men with whom I spoke flat out refused to help meI asked him if I could speak with the person who had sold me the service originally because he had been more willing to help and his tech skills were higher than this person'sHe assured me that he would have that person call me backI never received that callAt that point in time, I was well within not only business days, but also within calendar days
After trying many fixes on our end, it occurred to me that what he should have done was to do another migration from our current website After Christmas and New Years fell within that
I have been a Godaddy customer for close to yearsI have purchased several domains through them more by habit and actually comparing price or service
This was essentially my last straw with them and I am evaluating how to transfer the numerous domains I have with them
I purchased an old email plan with unlimited storage which was around $I was told I could have unto email boxesI only use actively but had set upFor the past two years I have been billed over $for themShame on me for not realizing earlierAnyway, I called them and they said up to boxes it was $and then some absurd amount for each mailboxI was apparently billed in MarchI deleted mailboxes and asked for the charges for the next months to be proratedThey refusedThey said they next time they will be kind enough to bill me $Its not about the money but the complete lack of regard for long time customers and the underhanded and non-transparent way of doing thingsThey count on people to be busy and not checkAs soon as I have a viable alternate I will transfer my business elsewhereSo disappointed
I have an account with GoDaddy and on 3/26/my email products automatically renewed I was unaware that the product was set up to auto renew I did not want this to happen and did not realize it until I checked my credit card account On 4/29/I contacted GoDaddy and was told that I was days beyond the refund date The gentleman was rude in conversing with me and I asked for a supervisor This gentleman was even ruder and when I asked to speak to his supervisor he refused He stated that his supervisor's name was Joy I have been with this company for many years and in the past have been happy with their service and cannot believe that they are going to lose my business over a day period on their refund policy Their lack of concern over losing customers was unbelievable When I told them that I was going to pursue my complaint all he said was "That is certainly your prerogative
I have a hosting plan with GoDaddy which services websites and email addressesI just got their hosting in April of and in less than a year I had service interruptions that caused my email to be down for a total of daysThere were total occurrences that it was down and each one took 8-days to fixGD never kept in touch with meI was forced to call and chat with them every day wasting countless hours bugging them to try and get it fixedNo one ever took my problems seriously or even attempted to get them fixedMy wife and I both operate businesses through our email that GD hosts, being down for days costs us thousands in lost revenueThe worst part is the days of email was completely lostClients never received a "bounce" email, we just never got itGD did not uphold their end of the deal promising 99% up timeWe received roughly 80% up time and that is completely unacceptable in our digital world
I was automatically renewed for a web domain that I wished to cancel The domain was under my business partner's name (Jack Ravin) with my email and payment information I called the company and they told me the process to go through to get a refund and cancellation, but it had to be my partner who did it since it was registered in his name They then requested further information from him (address verification and color photo of ID) which he has submitted times Now, mo later, >emails, >phone calls to the company, I am still waiting for a refund and they are telling me that it is not cancelled They repeated that they just needed a copy of the ID which he submitted again They are not helpful and will not do any follow up to get this resolved
Since mid 2013, *** *** and *** *** Connection paid Go Daddy in advance and with additional fees for protection to host the new domain and website
Over the next 1/yrswe received few if any calls from the web
In 2016, *** started receiving invoices from Go Daddy Confused, because of the above mentioned precautions, ***’s assistant, ***, called Go Daddy to find out what the invoices were for She called on the following dates: 3/14/16, 4/11/16, 5/2/16, 6/7/(times) and 6/14/ Initially, *** was told that the account was paid in full and they did not know what the $bill was for Only in June did she find out there was serious trouble
In June, 2016, *** tried to go to her website but could not find it When ***’s assistant called Go Daddy again she was assured by the agent that *** still owned ***.comThe representative then looked into the records and said WE HAD BEEN HOSTING for 1/years, ***