We made numerous phone calls to explaining to GoDaddy that they were NOT authorized to renew our subscription without authorization and they continue to bill us and renew our subscriptionThey refuse to refund the charge to our Amex account
I have been a customer of Godaddy for 15+ yearsMy first attempt to get some help from their legal department was met with diversions and rudeness I have decided to put my complaint in the hands of my lawyer
Standard website hosting package fees covers one-year of service forward Per godaddy.com CSRs, you must cancel within days to recoup any fees No pro-rating exists on godaddy web hosting services
advertising, they describe their domain backordering as a sure-fire way of obtaining a domain name, yet I just watched someone manually buy the domain name,for not only a cheaper price, but manuallyI could understand if there was some small delay, be I watched him first look the domain name up on another site, see that it was open, then attempt to login to namecheap.com, have to reset his password, and then buy the domainHe got the domain name for $10USD, whereas I prepaid $50+CAD months in advance, and somehow didn't receive anythingWhen I attempted to contact their support team, I was pretty much stonewalled and only told that I can't even be refunded
Purchased Search Engine software in October 2017, after many months, software provided no resultsTwo letters were mailed to the company regarding the issue, company never respondedI called the company in February 2018, and representative could not assist me
Our company has contacted GoDaddy many times about our customers not receiving our emailsWhen we send emails to people we never get any bounce-back or error messages but our clients are still not receiving anything from us
This has been happening to clients that have dealt with us for years and all of a sudden we can’t communicate by email which is how we conduct over 80% of our businessAnd we have done our due diligence with having our clients check Spam Folders and Junk Mail, and make sure we were on their safe list etcWe have done all the common sense procedures that are available to end-users of GoDaddy products
GoDaddy keeps telling us that the issue is not on their end and everything on our account including DNS and SMTP settings are all perfect and the messages have been “delivered” Our clients each tell us the messages have not been delivered but GoDaddy doesn’t seem to care
GoDaddy simply denies there is an issue and keeps referring people to their support
On September 8th, I called Godaddy.com to request the cancellation of products that were set to renew on/around September 10, I called Godaddy.com again on September 10th to confirm that my cancellation request had been processed and that I would not be charged for the products in questionThe representative I spoke with assured me that the products would be canceled and that I would not be chargedOn September 11th, I discovered that Godaddy.com had renewed the products in question and charged my bank accountI called Godaddy.com for a third time on September 11th and was told that the representative I spoke with on September 10th gave me misinformation and that they are unable to reverse the charge on September 11th
Hi, I purchased months worth of a firewall service that will not work with my websites due to the way I have the sites builtI understand that this service will work for some people but it will not work for our website users due to us having password protected pages on the firewallI have a half a dozen support tickets acknowledging this
I am not asking for a refund for time I have used the product, only a refund for the future payments for months worth of a service I cannot useI was told no refund would be givenI have been a customer for nearly years with GoDaddy and have dozens of products with them, so this is very surprising to meThe payment for this service was $for months and I have used less than months, so I would like a refund for of the remaining months (details on next page)
I requested a domain transfer from GoDaddy to another domain hosting site, 11/25/I went through all the steps of making my information public, received all needed codes and approved what I needed on my end through GoDaddy and entered all the information with the new host and it was all processing what I thought smoothlyMy domain with GoDaddy was set to expire 12/8/Transfer wasn't suppose to take more than 7-daysI continued to use my domain with no issues whatsoever figuring all was wellThen I received an email this evening 12/9/from my new domain host saying they we're sorry, but they were unable to transfer my domain from godaddy that it was cancelledDue to either bad authorization code or I did not approve the transfer on GoDaddy's endI found this all quite strange since I did all the needed steps previouslyI called GoDaddy customer support and explained the issues I was having transferring my domainThe girl explained that she didn't understand why it to
I contacted Go Daddy in October for my business needs, I paid for a website in OctoberMy account was charged again for a website that I did not authorizeI made it clear that I only needed one account and broke down the charges to the sales person on the phone during our initial callI was assured that I would be charged $annually and $monthly and no more
When I told them that I never authorized them to charge me twice and that brought to their attention that they had been charging me since OctoberTheir explanation was it was my fault and they will not refund my moneyI have contacted my bank and notified them and filed a police report
On 4-11-I called the Support number for this company and spoke with Michael whose email address is ***@godaddy.com He was extremely rude and belligerentHe refused to assist me with the problem I was experienceI explained I had a receipt for a domain name I purchased He said well email it to me I sent him the email and he told me Well stupid you have more than one account I demanded to speak with his manager and he said, "THATS NOT GOING TO HAPPEN" I was finally able to reach a supervisor that explained for some reason their system had given me two different crs He was able to merge the two account numbers and resolve the problem There was no reason for Michael's behavior
I purchased VOIP service "Smart Line" and the service has been terrible I called and told the company I wanted to leave service and port my number I was told that I would be prorated refund for my I paid that was leftI was also never told at the time of purchase that I would not be refunded
Go Daddy is simply put - a rip offThey will charge for a hosting account after canceling the domain and not having anything to hostAlso, after showing no interest in renewing the domains they still go ahead and charge for all other extras, as per them- it is a different productBut they all linked? Makes no sense Additionally they charge for a year in advance and if you try to request for refund and/or prorated charge back, they don't offer any of that past daysIt took that long alone for my amex statement to come in the mailHow you supposed to know they even charged you unless you look at the statement In addition, after agreeing to talk with the rep and setting the appointment with specific time and date to discuss the options about renewing or not, they never called back and still charge the renewalIn my opinion- that's their mistake for not honoring the appointmentBut instead, they still go ahead and renew one product but not anotherFinally, the reps- at least in the billing department, simply put- rudeThey over talk you, and even at the beginning of the call you can hear huffing and puffing, as they either don't want to be there themselves or don't have any interest to help youI had them for years and used them for other domains, and this was just the worst experience of customer service in the modern era
I have a few domains and hosting service with Godaddy for many yearsSince a couple of years, their service has been sucking so badly and their Phillipines customer service is treating us horribly
Yesterday, I asked to cancel my service and the Rep promptly didI then asked casually, when can I expect my prorated refundFor that, she replied"What refund? we dont give refund after days"I was taken aback but asked to reinstate my hosting service as there is no point in cancelling if I don't get my money backTo my horror, she replied "I cannot do thatYou will have to repurchase it"
This is the way they are treating US customers She could have atleast warned me that If I cancel, they cannot reinstate and also, no refundIt's the least thing you would expect, right?
All I ask is, if you don't want to give a refund, atleast give me my product backIsn't this unfair?
I registered for godaddy.com and bought our domain name from them along with others It came with or I further purchased email with them as well A few years into the service, after I renewed my contract, they started having computer issues and I couldn't get into godaddy or my email Customer service said that they were updating their service and that they new they were having issues So they told me that I woud have to upgrade to their new program for years to have my service work correctly and to stop being locked out of my account I continued to try to get into godaddy and I couldn't I also couldn't get into my email So eventually I had to change my email to a google email address Godaddy, despite my not being able to get on the site, continues to auto bill me on my domain names and I am not able to get into my account to stop it I have been on the phone with them again this evening for an hour *** Min Iowa says that he is the "highest point of contact in the c
I had requested godaddy years ago to shut down the account in question *** and they said I was already months into contract and could not get a refund of the difference like they used to do before godaddy was bought over
I notice their main complaints now are billing and are followed by a robot response of:
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conductingand on and on Robot
But I went through this already years ago, filed a complaint with the Revdex.com, was given back a certain amount of credit by goddaddy and the account was supposed to be shut down by them I was not instructed at any time to manually login and deactivate the account I have not touched that site in what must be years, it even had my o
I was having latency and uptime issues with my hosting servicesOn 9/25/I was told that the only way to fix the problem was to move to a different serverI was charged $for a new service that I didn't need or wantFor months I continued to pay for my existing hosting package because they were unable to transfer my sites to the new hosting serviceThey essentially ran the clock until I could no longer file a chargebackTo date, I have not used any of the services charged and am still being told by their support people that the problems are with the websites and not their hosting servicesI've finally had to transfer my domains to another provider and the sites instantly started working
I signed up for a monthly serviceImmediately after agreeing to the service I was told the service didn't meet my needs to asked to cancel the service and be refunded for the one month that I had paid forNeither was done and I was refused a refund when I learned it hadn't been done three months later
In August of 2015, I bought the domain *** from GoDaddy for $3,I had set the domain up to autorenew each year for their price of $In January of 2017, my credit card was stolen and replacedOn February 1, we logged in to GoDaddy and entered the new credit card informationIt confirmed that we had added the new CC to use as the primary oneThere were NO instructions anywhere on the site that said to update anything elseIt appeared that our new card was added and would be used to process all new payments
However, GoDaddy did not use that new card on file to renew my domain, and instead reverted to the old oneIt was declined, and I lost the domainNow a GoDaddy broker has “bought” the domain and is selling it for $
We called GoDaddy on June 13, June 14, June 20, and the first two employees we spoke to there admitted that yes, it is quite confusing because there ARE not any instructions to do anything else to update the credit card on the w
We made numerous phone calls to explaining to GoDaddy that they were NOT authorized to renew our subscription without authorization and they continue to bill us and renew our subscriptionThey refuse to refund the charge to our Amex account
I have been a customer of Godaddy for 15+ yearsMy first attempt to get some help from their legal department was met with diversions and rudeness I have decided to put my complaint in the hands of my lawyer
Standard website hosting package fees covers one-year of service forward Per godaddy.com CSRs, you must cancel within days to recoup any fees No pro-rating exists on godaddy web hosting services
advertising, they describe their domain backordering as a sure-fire way of obtaining a domain name, yet I just watched someone manually buy the domain name,for not only a cheaper price, but manuallyI could understand if there was some small delay, be I watched him first look the domain name up on another site, see that it was open, then attempt to login to namecheap.com, have to reset his password, and then buy the domainHe got the domain name for $10USD, whereas I prepaid $50+CAD months in advance, and somehow didn't receive anythingWhen I attempted to contact their support team, I was pretty much stonewalled and only told that I can't even be refunded
Purchased Search Engine software in October 2017, after many months, software provided no resultsTwo letters were mailed to the company regarding the issue, company never respondedI called the company in February 2018, and representative could not assist me
Our company has contacted GoDaddy many times about our customers not receiving our emailsWhen we send emails to people we never get any bounce-back or error messages but our clients are still not receiving anything from us
This has been happening to clients that have dealt with us for years and all of a sudden we can’t communicate by email which is how we conduct over 80% of our businessAnd we have done our due diligence with having our clients check Spam Folders and Junk Mail, and make sure we were on their safe list etcWe have done all the common sense procedures that are available to end-users of GoDaddy products
GoDaddy keeps telling us that the issue is not on their end and everything on our account including DNS and SMTP settings are all perfect and the messages have been “delivered” Our clients each tell us the messages have not been delivered but GoDaddy doesn’t seem to care
GoDaddy simply denies there is an issue and keeps referring people to their support
On September 8th, I called Godaddy.com to request the cancellation of products that were set to renew on/around September 10, I called Godaddy.com again on September 10th to confirm that my cancellation request had been processed and that I would not be charged for the products in questionThe representative I spoke with assured me that the products would be canceled and that I would not be chargedOn September 11th, I discovered that Godaddy.com had renewed the products in question and charged my bank accountI called Godaddy.com for a third time on September 11th and was told that the representative I spoke with on September 10th gave me misinformation and that they are unable to reverse the charge on September 11th
Hi, I purchased months worth of a firewall service that will not work with my websites due to the way I have the sites builtI understand that this service will work for some people but it will not work for our website users due to us having password protected pages on the firewallI have a half a dozen support tickets acknowledging this
I am not asking for a refund for time I have used the product, only a refund for the future payments for months worth of a service I cannot useI was told no refund would be givenI have been a customer for nearly years with GoDaddy and have dozens of products with them, so this is very surprising to meThe payment for this service was $for months and I have used less than months, so I would like a refund for of the remaining months (details on next page)
I requested a domain transfer from GoDaddy to another domain hosting site, 11/25/I went through all the steps of making my information public, received all needed codes and approved what I needed on my end through GoDaddy and entered all the information with the new host and it was all processing what I thought smoothlyMy domain with GoDaddy was set to expire 12/8/Transfer wasn't suppose to take more than 7-daysI continued to use my domain with no issues whatsoever figuring all was wellThen I received an email this evening 12/9/from my new domain host saying they we're sorry, but they were unable to transfer my domain from godaddy that it was cancelledDue to either bad authorization code or I did not approve the transfer on GoDaddy's endI found this all quite strange since I did all the needed steps previouslyI called GoDaddy customer support and explained the issues I was having transferring my domainThe girl explained that she didn't understand why it to
I contacted Go Daddy in October for my business needs, I paid for a website in OctoberMy account was charged again for a website that I did not authorizeI made it clear that I only needed one account and broke down the charges to the sales person on the phone during our initial callI was assured that I would be charged $annually and $monthly and no more
When I told them that I never authorized them to charge me twice and that brought to their attention that they had been charging me since OctoberTheir explanation was it was my fault and they will not refund my moneyI have contacted my bank and notified them and filed a police report
On 4-11-I called the Support number for this company and spoke with Michael whose email address is ***@godaddy.com He was extremely rude and belligerentHe refused to assist me with the problem I was experienceI explained I had a receipt for a domain name I purchased He said well email it to me I sent him the email and he told me Well stupid you have more than one account I demanded to speak with his manager and he said, "THATS NOT GOING TO HAPPEN" I was finally able to reach a supervisor that explained for some reason their system had given me two different c
rs He was able to merge the two account numbers and resolve the problem There was no reason for Michael's behavior
I purchased VOIP service "Smart Line" and the service has been terrible I called and told the company I wanted to leave service and port my number I was told that I would be prorated refund for my I paid that was leftI was also never told at the time of purchase that I would not be refunded
WORST COMPANY I HAVE EVER DELT WITH CAN NEVER GET INTO OUR ACCOUNT AND JUST PLAIN HORRIBLE!!!!!!!! STAY FAR AWAY TRUST ME
Go Daddy is simply put - a rip offThey will charge for a hosting account after canceling the domain and not having anything to hostAlso, after showing no interest in renewing the domains they still go ahead and charge for all other extras, as per them- it is a different productBut they all linked? Makes no sense Additionally they charge for a year in advance and if you try to request for refund and/or prorated charge back, they don't offer any of that past daysIt took that long alone for my amex statement to come in the mailHow you supposed to know they even charged you unless you look at the statement In addition, after agreeing to talk with the rep and setting the appointment with specific time and date to discuss the options about renewing or not, they never called back and still charge the renewalIn my opinion- that's their mistake for not honoring the appointmentBut instead, they still go ahead and renew one product but not anotherFinally, the reps- at least in the billing department, simply put- rudeThey over talk you, and even at the beginning of the call you can hear huffing and puffing, as they either don't want to be there themselves or don't have any interest to help youI had them for years and used them for other domains, and this was just the worst experience of customer service in the modern era
I have a few domains and hosting service with Godaddy for many yearsSince a couple of years, their service has been sucking so badly and their Phillipines customer service is treating us horribly
Yesterday, I asked to cancel my service and the Rep promptly didI then asked casually, when can I expect my prorated refundFor that, she replied"What refund? we dont give refund after days"I was taken aback but asked to reinstate my hosting service as there is no point in cancelling if I don't get my money backTo my horror, she replied "I cannot do thatYou will have to repurchase it"
This is the way they are treating US customers She could have atleast warned me that If I cancel, they cannot reinstate and also, no refundIt's the least thing you would expect, right?
All I ask is, if you don't want to give a refund, atleast give me my product backIsn't this unfair?
I registered for godaddy.com and bought our domain name from them along with others It came with or I further purchased email with them as well A few years into the service, after I renewed my contract, they started having computer issues and I couldn't get into godaddy or my email Customer service said that they were updating their service and that they new they were having issues So they told me that I woud have to upgrade to their new program for years to have my service work correctly and to stop being locked out of my account I continued to try to get into godaddy and I couldn't I also couldn't get into my email So eventually I had to change my email to a google email address Godaddy, despite my not being able to get on the site, continues to auto bill me on my domain names and I am not able to get into my account to stop it I have been on the phone with them again this evening for an hour *** Min Iowa says that he is the "highest point of contact in the c
I had requested godaddy years ago to shut down the account in question *** and they said I was already months into contract and could not get a refund of the difference like they used to do before godaddy was bought over
I notice their main complaints now are billing and are followed by a robot response of:
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conductingand on and on Robot
But I went through this already years ago, filed a complaint with the Revdex.com, was given back a certain amount of credit by goddaddy and the account was supposed to be shut down by them I was not instructed at any time to manually login and deactivate the account I have not touched that site in what must be years, it even had my o
I was having latency and uptime issues with my hosting servicesOn 9/25/I was told that the only way to fix the problem was to move to a different serverI was charged $for a new service that I didn't need or wantFor months I continued to pay for my existing hosting package because they were unable to transfer my sites to the new hosting serviceThey essentially ran the clock until I could no longer file a chargebackTo date, I have not used any of the services charged and am still being told by their support people that the problems are with the websites and not their hosting servicesI've finally had to transfer my domains to another provider and the sites instantly started working
I signed up for a monthly serviceImmediately after agreeing to the service I was told the service didn't meet my needs to asked to cancel the service and be refunded for the one month that I had paid forNeither was done and I was refused a refund when I learned it hadn't been done three months later
In August of 2015, I bought the domain *** from GoDaddy for $3,I had set the domain up to autorenew each year for their price of $In January of 2017, my credit card was stolen and replacedOn February 1, we logged in to GoDaddy and entered the new credit card informationIt confirmed that we had added the new CC to use as the primary oneThere were NO instructions anywhere on the site that said to update anything elseIt appeared that our new card was added and would be used to process all new payments
However, GoDaddy did not use that new card on file to renew my domain, and instead reverted to the old oneIt was declined, and I lost the domainNow a GoDaddy broker has “bought” the domain and is selling it for $
We called GoDaddy on June 13, June 14, June 20, and the first two employees we spoke to there admitted that yes, it is quite confusing because there ARE not any instructions to do anything else to update the credit card on the w