On 11/2/I noticed that my email account was not working and signed onto my godaddy account to investigateAll of my products were setup on auto renewal with a credit card, but for some reason the email hosting did not renewI had to manually reenter the information so that it would process and received a confirmation email and printed a receiptI have just received the Credit card statement and noticed there were two identical charges from GoDaddy for the email renewal, so I contacted them to refund one of the chargesThey have stated that since this charge is past the day window, they CAN NOT reverse the charge and basically told me that I was the one who processed the payment twice and that they have applied it as a 4year plan instead of two year plansI requested to speak with the supervisor and Kayla stood by this decisionI explained that I have notified my bank that this is a fraudulent charge and I consider this an act of theft as I did not authorize a four year pl
During initial conversations with their "Sales" team, GoDaddy really portrayed themselves as a company that had a vested interest in being a true 'partner' on the backend (website, hosting, design, etc)However, once I forked over more than $3K, that service level came to an abrupt endFirst, I had issues with the design teamThe communication was lacking, and when I wasn't happy with the final design/build, I was told I would be billed for any changesThe first draft was completely amateurish, and if you aren't literal and specific in your reply as to what you would like different the first feedback you provide, expect to pay more for them to make it rightNow my MAIN issue (the one that is costing my new business daily)I had GoDaddy activate my site weeks agoAfter MANY calls in to their "support" team, the most very basic and simple function of my website is STILL NOT WORKINGThe entire point of my website is so that customers can request to receive a quote for our serviceAll of these request are ending up in my spam folder (if they are received at all) and show up as "spoofing" I have literally spoken to ten different people there, and they WILL divert you from being able to speak to a managerTrust, I ask every timeAnd every time am told that "while I am waiting for a mgr to get off the phone, they will take a look at my issue"Of the ten reps Ive spoken to, by the end of the conversations, I have received ten different answers as to what my technical issue is, and that lo and behold, they have found the solution, and all I have to do is give it hours to take effectGuess what? The basic email function that they paired to my Outlook Office 365, STILL isn't working properlyAnd now when I ask for assistance, they provide me links to "How To" websitesYes, they are now suggesting ways that I am supposed to try and fix the website's functionality (that THEY were paid to design) on my own, even though they have never provided one that worked as it was supposed to since signing up with themThis is what I gave them a good amount of money for! GoDaddy IS NOT fulfilling their end of the agreement I entered into with them
We removed our Credit Card from GoDaddys auto-renewal to host our site over one year ago and deleted our non-profits credit card information from their service GoDaddy charged us without our approval or knowledge on September 11, $
Being a small non-profit, it took us time to organize our IT personnel, webdesigner, and finance coordinator to figure out this charge was not authorized and not part of our hosting with GODaddy When we reached out to GODaddy, they confirmed we had been removed from auto-renewal
They also confirmed this charge was for emails they were storing for us We never set up or approved an email account with GoDaddy, and customer service claimed this was a promotion and out account was set up with a default to receive emails We were never
even informed we had an email, so our IT personnel and webdesigner went in to manually retrieve all these lost emails we had no knowledge off When we asked customer service how they got our Credit Card
I had purchased a couple of domain names on godaddy.com and also made sure that non of these domain were on auto renew But somehow they set these domain to auto renew automatically and charged me for the renewal for a total of 119.98+and are refusing to issue me the refund, since I did not want to keep those domain names
I registered for godaddy.com and bought our domain name from them along with others It came with or I further purchased email with them as well A few years into the service, after I renewed my contract, they started having computer issues and I couldn't get into godaddy or my email Customer service said that they were updating their service and that they new they were having issues So they told me that I woud have to upgrade to their new program for years to have my service work correctly and to stop being locked out of my account I continued to try to get into godaddy and I couldn't I also couldn't get into my email So eventually I had to change my email to a google email address Godaddy, despite my not being able to get on the site, continues to auto bill me on my domain names and I am not able to get into my account to stop it I have been on the phone with them again this evening for an hour *** Min Iowa says that he is the "highest point of contact in the c
I had requested godaddy years ago to shut down the account in question *** and they said I was already months into contract and could not get a refund of the difference like they used to do before godaddy was bought over
I notice their main complaints now are billing and are followed by a robot response of:
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conductingand on and on Robot
But I went through this already years ago, filed a complaint with the Revdex.com, was given back a certain amount of credit by goddaddy and the account was supposed to be shut down by them I was not instructed at any time to manually login and deactivate the account I have not touched that site in what must be years, it even had my o
I wonder how they get an A+ rating with positive reviews and negative
Find another hosting company They automatically renew for 2-years without notice or a refund (partial or full) Customer Service is essentially too bad for you Not submitting a complaint since I'm sure they've covered themselves with the small print
So I Paid To Have A E Commerce Site Built ,I Gave Them My Vision Of What I Wanted The Site To Look Like I Even Took It One Step Further By Drawing It Out On Paper With Exact Measurement Such As Pixel Ect They Did Not Deliver What I Wanted The Couldn't Even Make It Look A Little Bit Close To What I Wanted It To Look Like So I contacted Customer Service And They Said After days No Returns Even Though They Where Not Able To Deliver From Their End .The Site Looks Unprofessional For A E Commerce Store Now This Would Not Be A Problem If They Wouldn't Advertise Saying That They Customize Sites 100% When Really They Just Use A Template Like All Of The Other Companies They Should Not Build Websites For E Commerce Companies They Should Only Build Sites For Bloggers
Dear Revdex.com of Arizona:
I am writing to file a complaint against Go Daddy, an Arizona based corporation, for mis- managing my email hosted account The customer service personnel and management have been uncooperative in mitigating a situation they perpetuated through neglect and lack of information to both myself and my technical advisor
In my attempt to remedy the situation, I reached out to the customer service repeatedly but they have been uncooperative and their management has been equally unwilling to escalate this to the executive offices to get a resolution For this reason, I have had to retain an attorney to write a demand letter to Go Daddy to get them to reactivate my email account and repopulate the emails they claim were purged from the service They are lying by stating they do not have the ability to retrieve the emails
If this is not rectified through the demand letter I will subpoena the emails and file a lawsuit against Go DaddyI r
To Whom it may concern,
I ave a hosted VPS through Godaddy, Last Sunday night , I launched a restore of the server with tech support on the phone, it looked like things were going ok so we hung upAfter about minutes it looked like my restore was hung, I called back and the technician told me that it was and should be finished by morning
Monday morning came and the restore was still not finished I called back and asked that the case be escalated, it was notThe person on the phone didn't seem to know anything, I called back later that night and got someone elseSame resultsI called again Tuesday, Multiple times, still no resultToday (Wednesday) I finally got to speak with a supervisor ("Stu") A nice gentleman that genuinely seemed concerned that a ticket was not created yet
He said he would create the ticket and escalate the issue A few hours later I called back to ask if there was anything Godaddy could do in the interim to at least get me back up tempo
I purchased go daddy products a little over a year ago and used them on a website for my small businessI have decided to close the business and intended to let all relations with go daddy expire, because I don't need a website for a business that I will no longer operateI unchecked a box that would bill automatically for the next years servicesI received a credit card bill notification in my email in the beginning of November and thought nothing of itIt was due Dec 2nd and when I went to pay it a few days ago I discovered that I had been billed by go daddy for the next years servicesI called go daddy, who told me since it was outside of days (even though I had not used the product) I could not ask for my money backI do not want their product and do not intend on using itI apparently only unchecked the domain name box, so I have essentially purchased a website builder for a domain name that I no longer ownIt doesn't make any sense
GoDaddy has locked my ability to transfer my domains from GoDaddy I did not oto lock my domains for days (why would I do that if I was transferring them away from GoDaddy) nor was “the registrant or “owner” of the name of the domain” updated or changed
Standard website hosting package fees covers one-year of service forward Per godaddy.com CSRs, you must cancel within days to recoup any fees No pro-rating exists on godaddy web hosting services
Purchased Search Engine software in October 2017, after many months, software provided no resultsTwo letters were mailed to the company regarding the issue, company never respondedI called the company in February 2018, and representative could not assist me
Go Daddy is simply put - a rip offThey will charge for a hosting account after canceling the domain and not having anything to hostAlso, after showing no interest in renewing the domains they still go ahead and charge for all other extras, as per them- it is a different productBut they all linked? Makes no sense Additionally they charge for a year in advance and if you try to request for refund and/or prorated charge back, they don't offer any of that past daysIt took that long alone for my amex statement to come in the mailHow you supposed to know they even charged you unless you look at the statement In addition, after agreeing to talk with the rep and setting the appointment with specific time and date to discuss the options about renewing or not, they never called back and still charge the renewalIn my opinion- that's their mistake for not honoring the appointmentBut instead, they still go ahead and renew one product but not anotherFinally, the reps- at least in the billing department, simply put- rudeThey over talk you, and even at the beginning of the call you can hear huffing and puffing, as they either don't want to be there themselves or don't have any interest to help youI had them for years and used them for other domains, and this was just the worst experience of customer service in the modern era
I purchased a domain broker service from Go Daddy I have contacted them several times to get a status on the process They never reach out and only respond with limited information if I call first I have asked for the dates/times that they have reached out to the current owner of a domain They never respond with the requested information, only that hey have reached out and made no contact I feel that this service is a scam There should be documentation regarding when outreach has been made, how outreach was made, and the outcome There should be consistent and periodic outreach, keeping the customer informed on the status/progress As far as I'm concerned, no or limited outreach has been made No reasonable communication regarding the specific activity has been provided The customer service is extremely poor It's a way for Go Daddy to collect a fee and do nothing
On February I called to buy two domains and was encouraged by the sales person to buy a few more "bulk" domainsThe totals I agreed to were for $1,and $When I checked my checking account the next day there were additional charges for $and $that I didn't authorizeThat same day my checking account was hackedWhen I called Godaddy they said the latter amounts were purchased online, however, I nor my partner went online and made purchasesThe person I spoke with went all purchases, deleted more domains that did not have to be bought in bulk like the sales person had mentioned, and agreed the refund would be $1,When I checked my account today I still had not received a credit to my accountI called and they said a portion of the refunds had been made but my bank is showing no attemptsAlso, now they are renigging on the $and $refunds even though Seren O*** with the company included these amounts in the refund last week
Hired them on July 1, and have had numerous problems from the startFrom customer service to not being able to access what I've paid for, problems with double billing, time wasted spent adding items to my online store and having to redo it numerous time because they haven't fixed the initial problems and or change to account purchase/settingsFor instance at first I paid them for myself to build my website because that was the only option I was offered and when I got to the legal part I didn't know what to have there so I contacted them and was told by the next person that that was an additional purchase or charge to have them build the site and they would enter that information upon doing soI accepted and paid more money, went over all the details and sent the photos I was told I could have added with this additional purchase and waited for about weeks and when I was able to preview it, It looked almost identical to what I had already done ( they only added photos) and n
On 11/2/I noticed that my email account was not working and signed onto my godaddy account to investigateAll of my products were setup on auto renewal with a credit card, but for some reason the email hosting did not renewI had to manually reenter the information so that it would process and received a confirmation email and printed a receiptI have just received the Credit card statement and noticed there were two identical charges from GoDaddy for the email renewal, so I contacted them to refund one of the chargesThey have stated that since this charge is past the day window, they CAN NOT reverse the charge and basically told me that I was the one who processed the payment twice and that they have applied it as a 4year plan instead of two year plansI requested to speak with the supervisor and Kayla stood by this decisionI explained that I have notified my bank that this is a fraudulent charge and I consider this an act of theft as I did not authorize a four year pl
During initial conversations with their "Sales" team, GoDaddy really portrayed themselves as a company that had a vested interest in being a true 'partner' on the backend (website, hosting, design, etc)However, once I forked over more than $3K, that service level came to an abrupt endFirst, I had issues with the design teamThe communication was lacking, and when I wasn't happy with the final design/build, I was told I would be billed for any changesThe first draft was completely amateurish, and if you aren't literal and specific in your reply as to what you would like different the first feedback you provide, expect to pay more for them to make it rightNow my MAIN issue (the one that is costing my new business daily)I had GoDaddy activate my site weeks agoAfter MANY calls in to their "support" team, the most very basic and simple function of my website is STILL NOT WORKINGThe entire point of my website is so that customers can request to receive a quote for our serviceAll of these request are ending up in my spam folder (if they are received at all) and show up as "spoofing" I have literally spoken to ten different people there, and they WILL divert you from being able to speak to a managerTrust, I ask every timeAnd every time am told that "while I am waiting for a mgr to get off the phone, they will take a look at my issue"Of the ten reps Ive spoken to, by the end of the conversations, I have received ten different answers as to what my technical issue is, and that lo and behold, they have found the solution, and all I have to do is give it hours to take effectGuess what? The basic email function that they paired to my Outlook Office 365, STILL isn't working properlyAnd now when I ask for assistance, they provide me links to "How To" websitesYes, they are now suggesting ways that I am supposed to try and fix the website's functionality (that THEY were paid to design) on my own, even though they have never provided one that worked as it was supposed to since signing up with themThis is what I gave them a good amount of money for! GoDaddy IS NOT fulfilling their end of the agreement I entered into with them
We removed our Credit Card from GoDaddys auto-renewal to host our site over one year ago and deleted our non-profits credit card information from their service GoDaddy charged us without our approval or knowledge on September 11, $
Being a small non-profit, it took us time to organize our IT personnel, webdesigner, and finance coordinator to figure out this charge was not authorized and not part of our hosting with GODaddy When we reached out to GODaddy, they confirmed we had been removed from auto-renewal
They also confirmed this charge was for emails they were storing for us We never set up or approved an email account with GoDaddy, and customer service claimed this was a promotion and out account was set up with a default to receive emails We were never
even informed we had an email, so our IT personnel and webdesigner went in to manually retrieve all these lost emails we had no knowledge off When we asked customer service how they got our Credit Card
I had purchased a couple of domain names on godaddy.com and also made sure that non of these domain were on auto renew But somehow they set these domain to auto renew automatically and charged me for the renewal for a total of 119.98+and are refusing to issue me the refund, since I did not want to keep those domain names
I registered for godaddy.com and bought our domain name from them along with others It came with or I further purchased email with them as well A few years into the service, after I renewed my contract, they started having computer issues and I couldn't get into godaddy or my email Customer service said that they were updating their service and that they new they were having issues So they told me that I woud have to upgrade to their new program for years to have my service work correctly and to stop being locked out of my account I continued to try to get into godaddy and I couldn't I also couldn't get into my email So eventually I had to change my email to a google email address Godaddy, despite my not being able to get on the site, continues to auto bill me on my domain names and I am not able to get into my account to stop it I have been on the phone with them again this evening for an hour *** Min Iowa says that he is the "highest point of contact in the c
I had requested godaddy years ago to shut down the account in question *** and they said I was already months into contract and could not get a refund of the difference like they used to do before godaddy was bought over
I notice their main complaints now are billing and are followed by a robot response of:
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conductingand on and on Robot
But I went through this already years ago, filed a complaint with the Revdex.com, was given back a certain amount of credit by goddaddy and the account was supposed to be shut down by them I was not instructed at any time to manually login and deactivate the account I have not touched that site in what must be years, it even had my o
I wonder how they get an A+ rating with positive reviews and negative
Find another hosting company They automatically renew for 2-years without notice or a refund (partial or full) Customer Service is essentially too bad for you Not submitting a complaint since I'm sure they've covered themselves with the small print
WORST COMPANY I HAVE EVER DELT WITH CAN NEVER GET INTO OUR ACCOUNT AND JUST PLAIN HORRIBLE!!!!!!!! STAY FAR AWAY TRUST ME
So I Paid To Have A E Commerce Site Built ,I Gave Them My Vision Of What I Wanted The Site To Look Like I Even Took It One Step Further By Drawing It Out On Paper With Exact Measurement Such As Pixel Ect They Did Not Deliver What I Wanted The Couldn't Even Make It Look A Little Bit Close To What I Wanted It To Look Like So I contacted Customer Service And They Said After days No Returns Even Though They Where Not Able To Deliver From Their End .The Site Looks Unprofessional For A E Commerce Store Now This Would Not Be A Problem If They Wouldn't Advertise Saying That They Customize Sites 100% When Really They Just Use A Template Like All Of The Other Companies They Should Not Build Websites For E Commerce Companies They Should Only Build Sites For Bloggers
Dear Revdex.com of Arizona:
I am writing to file a complaint against Go Daddy, an Arizona based corporation, for mis- managing my email hosted account The customer service personnel and management have been uncooperative in mitigating a situation they perpetuated through neglect and lack of information to both myself and my technical advisor
In my attempt to remedy the situation, I reached out to the customer service repeatedly but they have been uncooperative and their management has been equally unwilling to escalate this to the executive offices to get a resolution For this reason, I have had to retain an attorney to write a demand letter to Go Daddy to get them to reactivate my email account and repopulate the emails they claim were purged from the service They are lying by stating they do not have the ability to retrieve the emails
If this is not rectified through the demand letter I will subpoena the emails and file a lawsuit against Go DaddyI r
To Whom it may concern,
I ave a hosted VPS through Godaddy, Last Sunday night , I launched a restore of the server with tech support on the phone, it looked like things were going ok so we hung upAfter about minutes it looked like my restore was hung, I called back and the technician told me that it was and should be finished by morning
Monday morning came and the restore was still not finished I called back and asked that the case be escalated, it was notThe person on the phone didn't seem to know anything, I called back later that night and got someone elseSame resultsI called again Tuesday, Multiple times, still no resultToday (Wednesday) I finally got to speak with a supervisor ("Stu") A nice gentleman that genuinely seemed concerned that a ticket was not created yet
He said he would create the ticket and escalate the issue A few hours later I called back to ask if there was anything Godaddy could do in the interim to at least get me back up tempo
cheated
I purchased go daddy products a little over a year ago and used them on a website for my small businessI have decided to close the business and intended to let all relations with go daddy expire, because I don't need a website for a business that I will no longer operateI unchecked a box that would bill automatically for the next years servicesI received a credit card bill notification in my email in the beginning of November and thought nothing of itIt was due Dec 2nd and when I went to pay it a few days ago I discovered that I had been billed by go daddy for the next years servicesI called go daddy, who told me since it was outside of days (even though I had not used the product) I could not ask for my money backI do not want their product and do not intend on using itI apparently only unchecked the domain name box, so I have essentially purchased a website builder for a domain name that I no longer ownIt doesn't make any sense
GoDaddy has locked my ability to transfer my domains from GoDaddy I did not oto lock my domains for days (why would I do that if I was transferring them away from GoDaddy) nor was “the registrant or “owner” of the name of the domain” updated or changed
Standard website hosting package fees covers one-year of service forward Per godaddy.com CSRs, you must cancel within days to recoup any fees No pro-rating exists on godaddy web hosting services
Purchased Search Engine software in October 2017, after many months, software provided no resultsTwo letters were mailed to the company regarding the issue, company never respondedI called the company in February 2018, and representative could not assist me
Go Daddy is simply put - a rip offThey will charge for a hosting account after canceling the domain and not having anything to hostAlso, after showing no interest in renewing the domains they still go ahead and charge for all other extras, as per them- it is a different productBut they all linked? Makes no sense Additionally they charge for a year in advance and if you try to request for refund and/or prorated charge back, they don't offer any of that past daysIt took that long alone for my amex statement to come in the mailHow you supposed to know they even charged you unless you look at the statement In addition, after agreeing to talk with the rep and setting the appointment with specific time and date to discuss the options about renewing or not, they never called back and still charge the renewalIn my opinion- that's their mistake for not honoring the appointmentBut instead, they still go ahead and renew one product but not anotherFinally, the reps- at least in the billing department, simply put- rudeThey over talk you, and even at the beginning of the call you can hear huffing and puffing, as they either don't want to be there themselves or don't have any interest to help youI had them for years and used them for other domains, and this was just the worst experience of customer service in the modern era
I purchased a domain broker service from Go Daddy I have contacted them several times to get a status on the process They never reach out and only respond with limited information if I call first I have asked for the dates/times that they have reached out to the current owner of a domain They never respond with the requested information, only that hey have reached out and made no contact I feel that this service is a scam There should be documentation regarding when outreach has been made, how outreach was made, and the outcome There should be consistent and periodic outreach, keeping the customer informed on the status/progress As far as I'm concerned, no or limited outreach has been made No reasonable communication regarding the specific activity has been provided The customer service is extremely poor It's a way for Go Daddy to collect a fee and do nothing
On February I called to buy two domains and was encouraged by the sales person to buy a few more "bulk" domainsThe totals I agreed to were for $1,and $When I checked my checking account the next day there were additional charges for $and $that I didn't authorizeThat same day my checking account was hackedWhen I called Godaddy they said the latter amounts were purchased online, however, I nor my partner went online and made purchasesThe person I spoke with went all purchases, deleted more domains that did not have to be bought in bulk like the sales person had mentioned, and agreed the refund would be $1,When I checked my account today I still had not received a credit to my accountI called and they said a portion of the refunds had been made but my bank is showing no attemptsAlso, now they are renigging on the $and $refunds even though Seren O*** with the company included these amounts in the refund last week
Hired them on July 1, and have had numerous problems from the startFrom customer service to not being able to access what I've paid for, problems with double billing, time wasted spent adding items to my online store and having to redo it numerous time because they haven't fixed the initial problems and or change to account purchase/settingsFor instance at first I paid them for myself to build my website because that was the only option I was offered and when I got to the legal part I didn't know what to have there so I contacted them and was told by the next person that that was an additional purchase or charge to have them build the site and they would enter that information upon doing soI accepted and paid more money, went over all the details and sent the photos I was told I could have added with this additional purchase and waited for about weeks and when I was able to preview it, It looked almost identical to what I had already done ( they only added photos) and n